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E-commerce Customer Support Virtual Assistant
Full Time
Zendesk
Mirakl
Microsoft Teams
📌 Rol: E-commerce Customer Support Virtual Assistant
🌎 Ubicación: 100% remoto (Worldwide)
💼 Tipo de Contrato: Independent Contractor | Full-Time (40 hs/semana)
🎓 Formación: No especificado
📋 Descripción General
20four7VA busca un/a Customer Support Virtual Assistant para apoyar a un negocio de retail y e-commerce en crecimiento. El rol será punto clave de contacto con clientes y vendors, resolviendo consultas, issues de órdenes y solicitudes de documentación, con foco en una experiencia de atención clara y profesional.
📋 Responsabilidades Principales
• Atender consultas de clientes vía email y Zendesk (tickets).
• Brindar soporte sobre productos, órdenes, envíos, devoluciones y políticas.
• Gestionar devoluciones, refunds y reshipments con comunicación empática.
• Coordinar con vendors para resolver problemas de órdenes o documentación.
• Proveer documentos (MTRs, invoices, certificates of compliance, delivery slips).
• Recuperar documentación desde Mirakl o contactando vendors.
• Colaborar con equipos internos vía Microsoft Teams.
• Mantener registros precisos y escalar casos complejos cuando sea necesario.
🎯 Requisitos
• Experiencia previa en customer service o soporte e-commerce (preferido).
• Inglés escrito sólido.
• Manejo profesional de reclamos y resolución de problemas.
• Perfil organizado, confiable y orientado al detalle.
• Experiencia con Zendesk, Mirakl u plataformas similares (plus).
🏖️ Beneficios
• Trabajo 100% remoto.
• Horario full-time (lunes a viernes) durante horario laboral EST.
• Oportunidad de trabajar con clientes de mercados desarrollados (US, UK, CA, AU).
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Gross salary
$1800 - 2100
Tiempo completo
Customer Care Representative
Communication
Problem Solving
CSAT
Attention To Detail
Property Revolution is a high-performance, values-driven home improvement firm based in Michigan, USA. We are expanding our remote Front-Line team and recruiting a Senior CCR. This project focuses on delivering exceptional customer experiences, safeguarding data integrity, and driving sustainable growth for our remodeling division. You will help shape our first impressions plan, ensuring every homeowner interaction aligns with our standards of trust, empathy, and professionalism. Our aim is to build a scalable, process-driven customer care operation that supports both a stable, long-term career and opportunities for internal advancement within a premier construction brand.
Find this vacancy on Get on Board.
YOUR CORE RESPONSIBILITIES
- Field calls from clients and set qualified appointments for sales team.
- Lead and mentor the Front-Line team to maintain 100% departmental accuracy, generate high-level reporting, and coach junior teammates to success.
- Master conversion strategies by conducting curiosity-based questioning to connect Project Consultants with the right homeowners at the right time.
- Ensure data integrity across CRM platforms (JobNimbus, GoHighLevel, Calendly) by identifying missing fields, cleaning records, and maintaining pristine reporting.
- Serve as a Communication Ninja, turning frustrated callers into loyal advocates while adhering to SOPs to protect our 5-star reputation.
- Maintain superior US English proficiency in both written and verbal communication to authentically engage with homeowners.
- Operate within the EOS-driven framework to sustain a stable, growth-oriented work environment.
ROLE OVERVIEW AND REQUIREMENTS
We are seeking experienced Customer Care Representatives who can deliver trust-building conversations and precise data handling in a 100% remote setting. The Senior CCR will guard our data, lead the team, and manage complex customer scenarios, while modeling strong communication, empathy, and professional authority. You will be evaluated on lead-to-appointment conversion, CSAT scores, and data cleanliness. You should thrive in a fast-paced, metrics-driven culture and be capable of mentoring junior teammates to achieve their career goals. A commitment to long-term employment, reliability, and a proactive attitude are essential.
Key requirements include:
- Excellent written and spoken US English; ability to connect naturally with homeowners.
- Proven experience in high-volume customer communication and CRM management.
- Strong problem-solving, data literacy, and attention to detail.
- Comfort with scheduling, appointment setting, and coordinating with project teams.
- Ability to work within fixed schedules (EST) from a remote location.
DESIRABLE SKILLS AND EXPERIENCE
Prior experience in home remodeling, exterior renovation, or construction industries is a plus. Familiarity with JobNimbus, GoHighLevel, and Calendly is preferred. A track record of achieving high CSAT scores and consistent response times will set you apart. Knowledge of EOS (Entrepreneurial Operating System) principles is beneficial. Strong time-management skills and a collaborative mindset are highly valued.
WHAT WE OFFER
• Remote, global opportunity with a structured, high-performance culture. • Regular pay cycle (every other Friday) and clear schedule: Monday–Friday, 7:30 AM–5:00 PM EST. • Growth within the EOS (Entrepreneurial Operating System) framework. • Professional development in procurement, data stewardship, and project coordination. • Supportive team environment and opportunities to advance within a premier construction brand.
Fully remote
You can work from anywhere in the world.
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Gross salary
$3000 - 4500
Tiempo completo
Enterprise Customer Success Manager
Data Analysis
SaaS
Growth
Customer Success
PartnerTap is a high-growth startup transforming how sales and channel teams collaborate across organizations. Our platform automates and streamlines the tedious steps channel professionals go through to effectively work with their partners. We serve enterprise customers by delivering an account mapping, co-selling, and ecosystem orchestration platform that provides robust attribution data and measurable ROI. This role contributes to shaping the customer journey, ensuring strategic value realization, and driving long-term partnerships with Global 2000 and large-scale enterprises across industries.
This job offer is available on Get on Board.
What You’ll Do
- Serve as the primary executive-level relationship owner for a portfolio of enterprise customers
- Lead onboarding, implementation coordination, and value-realization
- Develop and execute customer success plans aligned to business KPIs
- Drive product adoption and maturity across complex teams and regions
- Facilitate Monthly Business Reviews (MBRs) with senior stakeholders
- Identify expansion and cross-sell opportunities in partnership with Sales
- Ensure renewal success and long-term retention
- Proactively identify risk and create mitigation strategies
- Partner with Product to translate feedback into roadmap insights
- Analyze usage, adoption, and business outcomes to demonstrate value
- Build trusted-advisor relationships grounded in strategy and results
About the Role & Requirements
We are seeking a highly strategic Enterprise Customer Success Manager to own relationships with our largest and most complex customers. This is a senior, outcomes-driven, executive-facing position that drives measurable business value, adoption, and renewal. You’ll collaborate with Revenue, Product, Support, and executives to ensure customers view PartnerTap as a mission-critical technology partner.
What Success Looks Like:
- High gross and net revenue retention
- Measurable adoption growth across enterprise users and teams
- Strong executive sponsorship at multiple levels
- Documented customer outcomes tied to revenue impact
- Expansion opportunities originated through value delivery
- Customers who advocate for the platform publicly and internally
About You
- 5–10+ years in Enterprise Customer Success, Strategic Accounts, or Consulting
- Experience with Global 2000 or large-scale enterprise organizations
- Exceptional executive communication and relationship-building skills
- Strong business acumen with understanding of revenue models and value drivers
- Proven success managing renewal cycles and expansion motions
- Comfort navigating complex, matrixed organizations
- Data-driven, structured, and outcome-focused mindset
- Experience in SaaS, data platforms, GTM technology, or enterprise software preferred
- A Plus: understanding Channel, Partnerships, Ecosystem (GTM strategies)
Why Join PartnerTap
Join a high-growth, innovative company with a strong engineering culture. Remote-friendly environment with opportunities for collaboration across time zones. Competitive compensation and equity, flexible work arrangements, and a focus on work-life balance. Access to modern tooling, learning opportunities, and mentorship from a talented team. Work on impactful product features used by major enterprises and contribute to shaping the future of PartnerTap’s platform. This role offers meaningful ownership, continuous learning, and a chance to influence product direction and technical strategy.
Fully remote
You can work from anywhere in the world.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Computer provided
PartnerTap provides a computer for your work.
Vacation over legal
PartnerTap gives you paid vacations over the legal minimum.
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Gross salary
$2900 - 3500
Tiempo completo
Customer Operations & Success Manager
JavaScript
Front-end
Backbone.js
Go
Blazestack is a forward-thinking technology company delivering mission-critical software for public safety teams. As part of our Customer Operations & Success team, you will own the entire operational and commercial customer lifecycle—from initial agreement through onboarding, support, renewals, and billing. You’ll work closely with Sales, Operations, Finance, and Engineering to ensure accuracy, timeliness, and a seamless customer experience. This role is essential for maintaining trusted relationships, driving renewals, and optimizing revenue operations in a fast-moving, remote-first environment. You will operate without supporting staff initially, requiring exceptional organization, deep attention to detail, and a proactive approach to problem-solving.
This job offer is available on Get on Board.
What You Own
1) Agreements, Renewals & Revenue Retention
- Draft, manage, and execute yearly and multi-year customer agreements via DocuSign
- Manage contract edits, comparisons, approvals, and signature tracking
- Maintain vendor forms and procurement documentation
- Run renewal timelines, follow-ups, and multi-year transitions
- Identify opportunities to convert annual customers into multi-year agreements
- Escalate churn risk or complex negotiations to Sales and Operations
2) Onboarding & Lifecycle Management
- Set up new customer accounts, organizations, and access
- Coordinate onboarding emails, calls, and platform setup
- Maintain accurate contract, deal, and organization records across CRM and internal systems
- Run structured customer check-ins to track adoption, satisfaction, and renewal readiness
- Monitor automation accuracy, contract terms, and renewal intent
3) Billing, Invoicing & Payments
- Create customer accounts and invoices in accounting software
- Issue yearly and multi-year invoices (including manual multi-year billing)
- Track payments, follow up on overdue balances, and manage POs
- Maintain AR tracking and billing records
4) Customer Support & Escalation
- Serve as the primary support contact via Zendesk, email, and phone
- Own the Zendesk queue: triage, response, escalation, and closure
- Replicate issues, coordinate with engineering, and run screen-shares
- Schedule trainings, demos, compatibility tests, and tutorials
- Deliver calm, structured, high-quality customer communications that build trust
5) Internal Operations, Metrics & Quality Control
- Keep contracts, billing, and customer records audit-ready
- Maintain SOPs, onboarding playbooks, and internal documentation
- Track CSAT, feedback, testimonials, and churn data
- Design, maintain, and continuously improve efficiency and performance metrics
- Coordinate customer gifts, sponsorships, and internal follow-ups
What Success Looks Like
* Contracts, renewals, and invoices go out on time, every time
* Customers are correctly set up across every system
* Support tickets are resolved with clear ownership and documentation
* No missing paperwork, lost POs, or surprise churn
* Sales and Operations can focus on growth because execution is predictable and reliable
Who This Is For
This role is for someone who is: exceptionally detail-oriented and conscientious, a strong problem-solver who traces issues to root cause, comfortable owning revenue-critical workflows, fluent with Zendesk, DocuSign, CRMs, and accounting tools, near-native in written and spoken English with a professional tone suitable for government and enterprise customers, reliable, methodical, and hard to surprise. You are not just “support.” You are the operational backbone of customer trust and recurring revenue.
Desirable but not required
Experience in SaaS customer operations, revenue operations, or billing/commercial roles; familiarity with CRM systems (e.g., Salesforce), accounting software, and contract management tools; ability to manage multiple concurrent processes with high accuracy; strong communication and collaboration skills; willingness to learn and adapt in a fast-paced, remote-first environment.
Benefits
- Opportunity to build mission-critical software that positively impacts public safety teams enhanced with cutting-edge AI capabilities.
- Work with a dedicated, fast-moving team utilizing the latest cloud, infrastructure, and AI-driven UI technologies.
- Thrive in a remote-first culture that emphasizes speed, ownership, innovation, and experimentation.
- Be part of a forward-thinking company at the forefront of AI and cloud-native technology integration for essential real-world applications.
Fully remote
You can work from anywhere in the world.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Paid sick days
Sick leave is compensated (limits might apply).
Digital library
Access to digital books or subscriptions.
Company retreats
Team-building activities outside the premises.
Computer provided
Blazestack provides a computer for your work.
Education stipend
Blazestack covers some educational expenses related to the position.
Gross salary
$600 - 700
Tiempo completo
Patient Support Specialist
Go
Customer Service
Golang
English
OpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.
As part of our dynamic team, you'll collaborate with the Sales, and Customer Success departments to optimize our marketing operations. Our comprehensive services streamline the HR and Operations challenges in tele-health, making a significant impact in patient care across all 50 states.
Exclusive to Get on Board.
About the Role
Responsibilities and essential functions include:
- Scheduling appointments in EMR and EMR sub-organizations
- Manage high volume phone line for office calls from patients
- Manage phone and email customer service needs
- Manage patient escalations calls and emails using problem-solving and resolution skills
- Send appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applications
- Sending medical records as necessary to payers and referrals
- Other duties as assigned
Requirements
- Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
- Knowledge of G-Suite, Slack and Jira (desired).
- Knowledge of the US healthcare system (desired).
- Effective communication.
- Multitasking
- Problem solving and organization skills.
- Go-beyond, takes initiative on tasks.
- Fluency in English (C1) and excellent written and verbal communication skills.
- Available to work 100% on site.
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Full time job.
- Unlimited Vacation Days
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- Oncology healthcare plan covered 100% with Rimac
- AFP retirement plan—to help you save for the future.
- We will assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Accessible
An infrastructure adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Bicycle parking
You can park your bicycle for free inside the premises.
Health coverage
OpenLoop pays or copays health insurance for employees.
Retirement plan
OpenLoop pays or matches payment for plans such as 401(k) and others.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Shopping discounts
OpenLoop provides some discounts or deals in certain stores.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.
Gross salary
$2500 - 3000
Tiempo completo
Technical Support Specialist
WordPress
Project Manager
Soporte técnico
CRM
Niuro connects projects with elite tech teams, delivering autonomous, high-performance groups that support leading U.S. companies. The Technical Support Specialist will join a global, remote-first ecosystem focused on scalable, reliable platform support for traders. You will be instrumental in enabling traders to execute with minimal friction, while collaborating with cross-functional teams to improve platform stability and user experience. This role sits within Niuro’s technical customer support and operations functions, contributing to continuous improvement initiatives and professional growth opportunities through ongoing training and leadership development. You will work within an established administrative framework that handles hiring, payments, and training, allowing you to focus on delivering exceptional support and measurable outcomes for our trading clients and partners.
Apply through Get on Board.
Key Responsibilities
- Respond to and resolve customer support tickets related to platform issues, installation and setup, platform usage questions, and general technical inquiries.
- Conduct one-on-one Zoom calls with traders during critical situations to provide immediate assistance.
- Perform remote troubleshooting sessions based on trader requests to diagnose and resolve issues efficiently.
- Document and report support interactions, issues, and resolutions in a clear, structured manner; maintain knowledge base and contribute to process improvements.
- Collaborate with internal teams to ensure accurate information sharing and timely escalation when needed.
- Stay current with industry best practices in customer and technical support, and participate in ongoing learning about trading platforms and support methodologies.
- Contribute to refining support processes, workflows, and documentation for increased efficiency and effectiveness.
Requirements & Qualifications
• Proven experience in customer technical support (1–3 years) with a strong understanding of financial markets and trading (futures, stocks, forex, and crypto) is required.
• Excellent communication and interpersonal skills, with the ability to support users in high-pressure situations.
• Experience using trading platforms or similar technical systems, and strong problem-solving skills with high attention to detail.
• High proficiency with Windows PCs and Windows applications; solid knowledge of Windows troubleshooting, diagnostics, and maintenance.
• Technical proficiency in tools and platforms: Zoom (scheduling, hosting, screen sharing), Slack, Gmail, Google Calendar, Calendly, CRM software (HubSpot, Salesforce, Infusionsoft by Keap, or similar), and project management/ticketing tools (Asana, Trello, Jira, Zendesk, or similar).
• Experience supporting trading or market-data platforms is a plus, but not mandatory; familiarity with WordPress/WooCommerce is beneficial but not required.
• Fully remote, full-time role with rotational shifts based on U.S. Eastern Time, including nights and weekends as needed.
• A high level of responsiveness, ownership, and accountability within a distributed team environment.
• A high-performance computer (one or more), stable internet, quiet home office, and a Windows PC (Mac/Chromebook not supported).
Desirable Skills & Experience
• Familiarity with trading platforms, market data feeds, and understanding of UI/UX considerations in trading software.
• Experience with customer success or support process improvement initiatives, including knowledge base maintenance and KPI tracking.
• Ability to operate in a fast-paced, distributed environment with a proactive, customer-centric mindset.
Benefits & Perks
We provide the opportunity to participate in impactful and technically rigorous industrial data projects that drive innovation and professional growth. Our work environment emphasizes technical excellence, collaboration, and continuous innovation.
Niuro supports a 100% remote work model, allowing flexibility in work location globally. We invest in career development through ongoing training programs and leadership opportunities, ensuring continuous growth and success.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our long-term commitment to our team members.
Joining Niuro means becoming part of a global community dedicated to technological excellence and benefiting from a strong administrative support infrastructure that enables you to focus on impactful work without distraction.
Informal dress code
No dress code is enforced.