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E-commerce Customer Support Virtual Assistant
📌 Rol: E-commerce Customer Support Virtual Assistant
🌎 Ubicación: 100% remoto (Worldwide)
💼 Tipo de Contrato: Independent Contractor | Full-Time (40 hs/semana)
🎓 Formación: No especificado
📋 Descripción General
20four7VA busca un/a Customer Support Virtual Assistant para apoyar a un negocio de retail y e-commerce en crecimiento. El rol será punto clave de contacto con clientes y vendors, resolviendo consultas, issues de órdenes y solicitudes de documentación, con foco en una experiencia de atención clara y profesional.
📋 Responsabilidades Principales
• Atender consultas de clientes vía email y Zendesk (tickets).
• Brindar soporte sobre productos, órdenes, envíos, devoluciones y políticas.
• Gestionar devoluciones, refunds y reshipments con comunicación empática.
• Coordinar con vendors para resolver problemas de órdenes o documentación.
• Proveer documentos (MTRs, invoices, certificates of compliance, delivery slips).
• Recuperar documentación desde Mirakl o contactando vendors.
• Colaborar con equipos internos vía Microsoft Teams.
• Mantener registros precisos y escalar casos complejos cuando sea necesario.
🎯 Requisitos
• Experiencia previa en customer service o soporte e-commerce (preferido).
• Inglés escrito sólido.
• Manejo profesional de reclamos y resolución de problemas.
• Perfil organizado, confiable y orientado al detalle.
• Experiencia con Zendesk, Mirakl u plataformas similares (plus).
🏖️ Beneficios
• Trabajo 100% remoto.
• Horario full-time (lunes a viernes) durante horario laboral EST.
• Oportunidad de trabajar con clientes de mercados desarrollados (US, UK, CA, AU).
📞 Remote Call Center Agent – Near-Native English Required | Full-Time CST | Bonuses
🌟 Remote Call Center Agent (LATAM)
$6–$8/hr + Monthly Bonuses Up to $1,000 | Full-Time | CST
Campbell Health Center (Houston, Texas) is hiring a high-performing Call Center Agent to join our remote team.
We are a fast-growing clinic specializing in regenerative medicine and non-surgical pain relief — and our call center is the front line of patient care.
If you are hungry, competitive, disciplined, and an excellent communicator, this is a powerful opportunity to grow your income and career.
If you are slow, passive, or looking for easy work — this role is NOT for you.
🔥 What You’ll Do
This is a high-performance appointment-setting & patient support role (not sales).
- Handle inbound and outbound calls
- Respond to patients via CRM.
- Follow a strict, proven script confidently
- Book appointments and manage scheduling changes
- Route patient questions/concerns to the correct team member
- Keep CRM notes highly accurate
- Follow up proactively — no waiting to be told what to do
- Meet and exceed monthly performance goals
⚡ Requirements
- Near-native English (clear, confident, fast)
- Strong communication skills and a professional phone presence
- Full-time availability, we seek someone who can work on weekends too.
- High energy, self-discipline, and accountability
- Reliable high-speed internet
- Backup power + backup internet (very important)
- Quiet, interruption-free workspace
- Experience with CRM, VOIP, Google Sheets, Slack (preferred)
- A computer that is fast enough and can handle a lot of tabs open and different systems.
If you’ve worked in call centers, appointment setting, or customer service — great.
If not, but you’re hungry, competitive, and a fast learner — also great.
💰 Compensation
- $6–$8 USD/hr depending on experience
- Monthly performance bonuses for the Top 3 agents:
- Earn from $100 up to $1,000+ monthly based on results
Top performers consistently earn significantly more than the base pay.
🚀 Who Thrives in This Role
✔ Fast thinkers and fast movers
✔ Relentless follow-up
✔ Competitive, goal-oriented, driven individuals
✔ People who want to grow income through performance
✔ People who take ownership, not excuses
❌ Who Should NOT Apply
- Those with weak English
- Those who move slow or lack urgency
- Those who can't follow a script
- Those who rely on supervision to stay on track
- Those without stable internet/power
Customer Support Specialist
📌 Rol: Customer Support Specialist
🌎 Ubicación: 100% Remoto (Worldwide)
💼 Tipo de Contrato: Full Time
🎓 Formación: No especificada
📋 Descripción General
Whop busca un/a Customer Support Specialist para brindar soporte a usuarios y creators a través de live chat (Intercom). El rol se enfoca en resolver issues de forma clara y rápida, colaborar con otros equipos cuando sea necesario y mantener altos niveles de satisfacción del cliente en un entorno dinámico.
📋 Responsabilidades Principales
• Ser el primer punto de contacto vía Intercom para usuarios y creators.
• Diagnosticar y resolver problemas con respuestas claras y completas.
• Colaborar con el equipo para casos complejos y escalar cuando corresponda.
• Mantener una experiencia de soporte rápida, efectiva y amigable.
• Participar en reuniones del equipo y proponer mejoras de procesos.
🎯 Requisitos
• Experiencia previa en customer support o rol similar.
• Excelente comunicación escrita y verbal.
• Fuertes habilidades de resolución de problemas y foco en el cliente.
• Capacidad para trabajar en entornos rápidos y manejar múltiples tareas.
• Disponibilidad para turnos rotativos, incluidos fines de semana y noches.
• Plus: familiaridad con Whop, Intercom, Slack y Linear; experiencia en e-commerce.
🏖️ Beneficios
• Salario: USD $48,000 anuales.
• Trabajo 100% remoto.
• Turnos disponibles: 12pm–8pm EST, 4pm–12am EST, 12am–8am EST (fines de semana rotativos).
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Customer Care Representative
Property Revolution is a high-performance, values-driven home improvement firm based in Michigan, USA. We are expanding our remote Front-Line team and recruiting a Senior CCR. This project focuses on delivering exceptional customer experiences, safeguarding data integrity, and driving sustainable growth for our remodeling division. You will help shape our first impressions plan, ensuring every homeowner interaction aligns with our standards of trust, empathy, and professionalism. Our aim is to build a scalable, process-driven customer care operation that supports both a stable, long-term career and opportunities for internal advancement within a premier construction brand.
Find this vacancy on Get on Board.
YOUR CORE RESPONSIBILITIES
- Field calls from clients and set qualified appointments for sales team.
- Lead and mentor the Front-Line team to maintain 100% departmental accuracy, generate high-level reporting, and coach junior teammates to success.
- Master conversion strategies by conducting curiosity-based questioning to connect Project Consultants with the right homeowners at the right time.
- Ensure data integrity across CRM platforms (JobNimbus, GoHighLevel, Calendly) by identifying missing fields, cleaning records, and maintaining pristine reporting.
- Serve as a Communication Ninja, turning frustrated callers into loyal advocates while adhering to SOPs to protect our 5-star reputation.
- Maintain superior US English proficiency in both written and verbal communication to authentically engage with homeowners.
- Operate within the EOS-driven framework to sustain a stable, growth-oriented work environment.
ROLE OVERVIEW AND REQUIREMENTS
- Excellent written and spoken US English; ability to connect naturally with homeowners.
- Proven experience in high-volume customer communication and CRM management.
- Strong problem-solving, data literacy, and attention to detail.
- Comfort with scheduling, appointment setting, and coordinating with project teams.
- Ability to work within fixed schedules (EST) from a remote location.
DESIRABLE SKILLS AND EXPERIENCE
WHAT WE OFFER
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Enterprise Customer Success Manager
This job offer is available on Get on Board.
What You’ll Do
- Serve as the primary executive-level relationship owner for a portfolio of enterprise customers
- Lead onboarding, implementation coordination, and value-realization
- Develop and execute customer success plans aligned to business KPIs
- Drive product adoption and maturity across complex teams and regions
- Facilitate Monthly Business Reviews (MBRs) with senior stakeholders
- Identify expansion and cross-sell opportunities in partnership with Sales
- Ensure renewal success and long-term retention
- Proactively identify risk and create mitigation strategies
- Partner with Product to translate feedback into roadmap insights
- Analyze usage, adoption, and business outcomes to demonstrate value
- Build trusted-advisor relationships grounded in strategy and results
About the Role & Requirements
- High gross and net revenue retention
- Measurable adoption growth across enterprise users and teams
- Strong executive sponsorship at multiple levels
- Documented customer outcomes tied to revenue impact
- Expansion opportunities originated through value delivery
- Customers who advocate for the platform publicly and internally
About You
- 5–10+ years in Enterprise Customer Success, Strategic Accounts, or Consulting
- Experience with Global 2000 or large-scale enterprise organizations
- Exceptional executive communication and relationship-building skills
- Strong business acumen with understanding of revenue models and value drivers
- Proven success managing renewal cycles and expansion motions
- Comfort navigating complex, matrixed organizations
- Data-driven, structured, and outcome-focused mindset
- Experience in SaaS, data platforms, GTM technology, or enterprise software preferred
- A Plus: understanding Channel, Partnerships, Ecosystem (GTM strategies)
Why Join PartnerTap
Patient Support Specialist
Exclusive to Get on Board.
About the Role
- Scheduling appointments in EMR and EMR sub-organizations
- Manage high volume phone line for office calls from patients
- Manage phone and email customer service needs
- Manage patient escalations calls and emails using problem-solving and resolution skills
- Send appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applications
- Sending medical records as necessary to payers and referrals
- Other duties as assigned
Requirements
- Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
- Knowledge of G-Suite, Slack and Jira (desired).
- Knowledge of the US healthcare system (desired).
- Effective communication.
- Multitasking
- Problem solving and organization skills.
- Go-beyond, takes initiative on tasks.
- Fluency in English (C1) and excellent written and verbal communication skills.
- Available to work 100% on site.
Our Benefits
- Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Full time job.
- Unlimited Vacation Days
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- Oncology healthcare plan covered 100% with Rimac
- AFP retirement plan—to help you save for the future.
- We will assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Customer Success Analyst
This job is published by getonbrd.com.
Funciones y responsabilidades
- Gestionar proactivamente la relación con los clientes para asegurar su éxito, satisfacción y retención.
- Resolver de forma eficaz los problemas y requerimientos reportados para garantizar la continuidad y calidad del servicio.
- Identificar y desarrollar oportunidades de crecimiento (cross-selling y up-selling) dentro de la cartera de clientes.
- Mantener una comunicación efectiva y constante, asegurando respuestas oportunas a las necesidades del cliente.
- Trabajar con equipos de producto, servicios y soporte para garantizar la entrega de soluciones alineadas a los objetivos del cliente.
- Analizar métricas de uso, satisfacción y resultados operativos para proponer mejoras y acciones preventivas.
- Elaborar informes y presentaciones de valor para clientes y stakeholders internos.
Descripción del perfil y requisitos
Requisitos mínimos: formación en Ingeniería Civil, Comercial o Industrial.
- Nivel avanzado de Office (Excel, PowerPoint)
- Manejo básico de herramientas de BI (Power BI, Tableau, Python Pandas, etc.).
- Conocimientos en logística y análisis de datos son deseables.
Habilidades de comunicación, excelencia, orientación al cliente, trabajo en equipo y capacidad para gestionar múltiples clientes y proyectos simultáneamente.
Competencias y experiencia deseables
Beneficios
Horario laboral: Lunes a viernes Full Time⏱️
Proyectos retadores y uso de tecnologías a la vanguardia 🤓
Asignación por concepto de movilización y colación🪙
Technical Support Specialist
Apply through Get on Board.
Key Responsibilities
- Respond to and resolve customer support tickets related to platform issues, installation and setup, platform usage questions, and general technical inquiries.
- Conduct one-on-one Zoom calls with traders during critical situations to provide immediate assistance.
- Perform remote troubleshooting sessions based on trader requests to diagnose and resolve issues efficiently.
- Document and report support interactions, issues, and resolutions in a clear, structured manner; maintain knowledge base and contribute to process improvements.
- Collaborate with internal teams to ensure accurate information sharing and timely escalation when needed.
- Stay current with industry best practices in customer and technical support, and participate in ongoing learning about trading platforms and support methodologies.
- Contribute to refining support processes, workflows, and documentation for increased efficiency and effectiveness.