Remote Customer Success Jobs in Chile

📌 Rol: Support Agent (Freelance)🌎 Ubicación: 100% remoto – Argentina, Ecuador, Chile, Brasil o Colombia💼 Tipo de Contrato: Freelance / Contract🕐 Horario: 11:00 AM–7:00 PM PST💰 Salario: Se informará durante el proceso de selección📈 Experiencia: 2+ años en Customer Support / Customer Experience🗣️ Idioma: Inglés escrito avanzado📋 Descripción GeneralSocial Discovery Group busca un/a Support Agent freelance para brindar atención al cliente a través de live chat y email. El rol se enfoca en resolver consultas de manera eficiente, gestionar un alto volumen de tickets y mantener buenos tiempos de primera respuesta.📋 Responsabilidades Principales• Responder nuevos tickets de soporte mediante live chat y email.• Gestionar tickets pendientes, priorizando los casos más antiguos o urgentes.• Mantener un First Response Time (FRT) rápido.• Investigar y resolver problemas de clientes.• Escalar casos que requieran intervención de otros equipos.• Realizar seguimiento de conversaciones pendientes.• Mantener tickets correctamente etiquetados, asignados y actualizados.• Seguir procesos, templates y estándares de calidad establecidos.🎯 Requisitos• 2+ años de experiencia en Customer Support o Customer Experience.• Experiencia brindando soporte mediante live chat y email.• Experiencia gestionando grandes volúmenes de tickets y backlogs.• Inglés escrito avanzado.• Experiencia con Freshdesk, Zendesk, Intercom o plataformas similares.⭐ Deseable• Experiencia en empresas o productos SaaS, tecnología, AI, apps o servicios por suscripción.🏖️ Beneficios• Trabajo 100% remoto.

📌 Rol: Senior Account Manager🌎 Ubicación: 100% remoto – México, Colombia, Argentina, Ecuador, Chile y Panamá💼 Tipo de Contrato: Full-Time🕐 Horario: Lunes a viernes, 9:00 AM–5:00 PM (GMT-5, Bogotá/Lima)🎓 Experiencia: 5+ años en roles client-facing dentro de agencias de Digital o Performance Marketing📋 Descripción GeneralBuscan un/a Senior Account Manager para una organización de Digital Marketing de EE. UU. El rol tendrá ownership sobre relaciones estratégicas con clientes, coordinación de equipos y performance de múltiples cuentas.📋 Responsabilidades Principales• Ser el principal punto de contacto para un portfolio de clientes de distintas industrias.• Liderar performance reviews, strategic planning y presentaciones a clientes.• Gestionar comunicaciones, prioridades operativas y coordinación de especialistas internos.• Monitorear campañas de Paid Media, SEO, Creative, Web Development y Digital Marketing.• Identificar riesgos y coordinar soluciones con los equipos de delivery.• Mantener documentación y account records actualizados.• Desarrollar account growth plans e identificar oportunidades de upselling y expansión de servicios.🎯 Requisitos• 5+ años de experiencia client-facing en agencias de Digital o Performance Marketing.• Experiencia gestionando múltiples cuentas mid-to-large simultáneamente.• Conocimientos de Google Ads, Programmatic Advertising, Paid Social y SEO.• Experiencia en creative development y basic marketing automation.• Experiencia asesorando proyectos de Web Development y Landing Page Optimization.• Excelentes habilidades de comunicación, análisis, organización y Project Management.• Experiencia con performance creative strategy y creative testing frameworks.• Experiencia con clientes de e-commerce, legal services o consumer products, deseable.🏖️ Beneficios• Trabajo 100% remoto.• Colaboración estable y de largo plazo.• Training y onboarding.• Trabajo con equipos internacionales.• Desarrollo profesional y oportunidades de crecimiento.• Cultura colaborativa y de soporte.⚠️ Importante• Se requiere disponibilidad constante durante el horario establecido por el cliente.• El desempeño será medido mediante KPIs y objetivos.• Puede requerirse capacitación como parte del rol.

Contract Type: Independent ContractorRole: Full-timeLocation: Remote anywhere (Candidates from Latam, Europe, and South Africa preferred)About UsAt THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the world’s best talent.All roles at THE/STUDIO are 100% remote from anywhere in the world, as long as you have all your tools and a fast, stable internet connection!The RoleWe're looking for a proactive Customer Success Manager (CSM) to own the post-sales relationship and guide our clients through every step of their product development and custom manufacturing journey.Many of our clients are launching or scaling apparel/product lines with little to no manufacturing experience, while others are seasoned industry veterans. As their primary strategic guide, you will onboard new customers, demystify the custom production process, and serve as the critical bridge coordinating between the client, our design team, and factory/sourcing partners.You'll spot where projects are stalling (whether on the client, design, or factory side), relentlessly unblock delays, provide hands-on guidance on fabric and garment feedback, and identify key expansion opportunities as production runs complete.What You'll Do Post-Sales Journey & Onboarding: Own the end-to-end customer onboarding and post-sales experience, educating new clients on manufacturing workflows and guiding them confidently from concept to final delivery. Cross-Functional Orchestration: Serve as the central air-traffic controller coordinating closely between clients, design specialists, and factory/sourcing teams to keep projects moving smoothly. Proactive Risk & Bottleneck Detection: Monitor account progress to spot where production or approvals are stalling - on the client side, design side, or factory floor and jump in to unblock issues before they cause delays. Consultative Product Support: Act as a reliable sounding board for clients during critical review phases, providing feedback on garment construction, fabrics, and technical specs when needed. Strategic Growth & Upselling: Identify timing and opportunities for expansion—for example, as a client nears the end of a bulk production run, partner with design to proactively pitch relevant trends, new products, and re-orders. Portfolio & Health Management: Manage a active portfolio of SMB and mid-market accounts, maintaining clean account notes, tracking key milestones, and monitoring production metrics in HubSpot. Feedback Loop: Gather real-time customer insights on their production experience and share cross-functional feedback with Sourcing, Product, and Sales to continuously improve our platform. What We're Looking For 3+ years of experience in Customer Success, Account Management, or client-facing operations (preferably in e-commerce, custom apparel, manufacturing, or tech-enabled platforms). High Empathy & Educational Mindset: Able to guide novice clients through complex technical/manufacturing concepts with patience and clarity, while maintaining authority with experienced buyers. Cross-Functional & Project Coordinator: Skilled at managing multi-party workflows (client - internal design - factory teams) and keeping everyone on schedule. Proactive Problem-Solver: A natural eye for detail who spots operational bottlenecks early and takes immediate ownership to resolve them. Up-Selling & Commercial Instincts: Comfortable identifying expansion moments and partnering with design/product teams to suggest timely, trend-relevant solutions to growing accounts. Technical & CRM Fluency: Strong working knowledge of HubSpot (or similar CRMs) to manage pipeline, account notes, and key activity metrics. Garment/Product Knowledge (Plus): Prior experience or strong interest in apparel development, fabric sourcing, or custom production is a major advantage. Startup Mindset: Resilient, high-energy, autonomous mid-to-senior individual contributor who operates with urgency and clear ownership. THE/STUDIO’s Company Values Intellectually curious - possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to get to the bottom of things if they see something not quite right. Self-motivated with a meaningful reason to deliver excellence. Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team. Radical candor - Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable. Operates with a level of urgency - values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment. Natural customer centricity - has an affinity to always start their train of thought or analysis with the customer's perspective, bias towards talking to the customer to understand them. Results-driven - focuses on achieving and exceeding measurable objectives. Our Typical Hiring Process Video Assessment Hiring Manager Interview CEO Interview Assessment/Case Study - if applicable Reference Check Note that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.At THE/STUDIO, we know that our Company's strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.

About ToptalToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenueAbout ToptalToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.Job SummaryAs a Matching Operations Coordinator, you will play a pivotal role in facilitating communication between talent and internal team members within our organization. Your primary focus will be to own and maintain effective communication channels with talent while managing various administrative tasks to ensure streamlined operations and job performance. We are seeking individuals who demonstrate exceptional organizational skills, confidence, and possess strong written and verbal communication abilities, with keen attention to detail.This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.ResponsibilitiesThe following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.Act as the primary point of contact for communication between talent who are hired on client engagements and internal Toptal stakeholders.Independently manage communication through various channels to ensure seamless interactions and information sharing. Written communication is especially important.Follow up with talent within assigned accounts to understand project status, identify and pursue up-sell and cross-sell opportunities, proactively prevent disputes, and share relevant updates with stakeholders as needed.Manage and execute various tasks and actions associated with assigned accounts to ensure smooth operations and job performance.Maintain proactive and timely communication with the team via Slack or Zoom during designated working hours.Organize and update process guidelines, making them easily accessible for team reference.Assist in onboarding new team members to ensure a smooth integration process.Support the completion of ad-hoc strategic projects, as needed.In the first week, expect toComplete onboarding and integration into Toptal.Familiarize yourself with Toptal’s culture, history, and vision.Learn team tools, processes, and reporting mechanisms.Gain proficiency with Toptal’s platform.In the first month, expect toUnderstand team processes, policies, and content repository.Familiarize yourself with various teams at Toptal and their contributions to company success.Begin executing tasks with support from other team members.In the first three months, expect toIndependently execute various tasks and actions associated with assigned accounts based on defined processes.In the first six months, expect toBy having a full grasp of the role, start making your own contributions to our strategies, while exercising discretion and independent judgment.Be an integral part of the Matching team’s success.In the first year, expect toAct as a subject matter expert on the Matching Operations Coordinator role.Qualifications and Job RequirementsBachelor’s degree is required.2-3+ years of experience in coordination, operations support, or customer support roles.Excellent written and oral communication and stakeholder management skills. Good communication is at the core of everything we do. You must be able to maintain clear, timely, and smooth communication with talent and internal stakeholders, ensuring alignment and preventing communication gaps or misunderstandings.Excellent organizational skills and strong attention to detail. You are highly organized, know how to work efficiently, and prioritize execution.You should be a self-starter who thrives on accountability and managing your own workflow, tasks, and assigned accounts.Ability to work independently at a high professional level. You are expected to take ownership of your responsibilities, manage your workload effectively, exercise sound judgment, and maintain a high standard of professionalism with limited supervision.You need to be able to follow processes expertly. When faced with limited data, you need to be able to make decisions that follow given guidelines.Adaptability. Our processes and priorities may evolve rapidly. You need to be able to learn and adapt to change quickly.Willingness to collaborate, share knowledge, and learn from teammates.Proficiency in Google Sheets and Google Docs for data processing and presentation.Data analysis and data-driven decision making. Experience analyzing operational data, identifying trends, and translating data into actionable insights is a plus.Continuous Improvement. You proactively identify opportunities to improve processes, increase efficiency, and use data and feedback to inform better ways of working.Project management experience or technical background is advantageous.Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.For Toptal Use Only: #centralamerica #southamerica

About the PositionPrestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.What You’ll DoProvide responsive and professional customer support via phone, email, and online messagingAssist clients with leisure and luxury travel reservations, itinerary updates, and special accommodationsCommunicate essential travel details, documentation requirements, and agency guidelinesMonitor bookings to ensure accuracy and follow up to confirm client satisfactionResolve client questions or concerns with care and a solutions-focused mindsetMaintain organized records and update internal systems as neededWhat We’re Looking ForStrong communication and interpersonal skillsCustomer service experience in travel, hospitality, or a related field preferredAbility to work independently in a remote environmentHigh level of organization and attention to detailComfortable using digital tools, booking platforms, and communication softwarePassion for travel and creating positive client experiencesWhy Join UsFully remote position (work from anywhere within approved locations)Flexible work schedule optionsCareer development and advancement opportunitiesTravel-related perks and industry discountsCollaborative and supportive team culture with training providedEqual Opportunity EmployerPrestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

About the PositionPrestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.What You’ll Do Provide responsive and professional customer support via phone, email, and online messaging Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations Communicate essential travel details, documentation requirements, and agency guidelines Monitor bookings to ensure accuracy and follow up to confirm client satisfaction Resolve client questions or concerns with care and a solutions-focused mindset Maintain organized records and update internal systems as needed What We’re Looking For Strong communication and interpersonal skills Customer service experience in travel, hospitality, or a related field preferred Ability to work independently in a remote environment High level of organization and attention to detail Comfortable using digital tools, booking platforms, and communication software Passion for travel and creating positive client experiences Why Join Us Fully remote position (work from anywhere within approved locations) Flexible work schedule options Career development and advancement opportunities Travel-related perks and industry discounts Collaborative and supportive team culture with training provided Equal Opportunity EmployerPrestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

Job Title: Customer Success Coordinator - Promotional ProductsLocation: Remote. Eligible countries: Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay.Compensation: Confirmed during the hiring process.Work Schedule: US business-hours overlap; precise schedule confirmed during hiring.Contractor Note: Independent contractor position.Company Overview:Sagan connects experienced international professionals with US-based businesses.About the Role:We are recruiting professionals for Customer Success Coordinator - Promotional Products opportunities based on current sourcing requirements. Final engagement terms are confirmed during hiring.Position Overview:Own business-customer requests from first contact through resolution.Key Responsibilities:- Own business-customer requests from first contact through resolution.- Coordinate orders and account support through clear, warm written communication.- Support apparel, promotional products, printing, embroidery, signage or ecommerce customers.Qualifications:- Experience handling customer requests end-to-end for a business (B2B account support, order management, or client services); consultative, not high-volume call center.- Clear, warm written communication with US business customers.- Clear English communication for US business collaboration.Additional Relevant Experience:- Worked in apparel, promotional products, printing, embroidery, signage, or e-commerce.Resume Submission Guidelines:Paste your complete English resume into the Sagan application form, with at least 1,000 characters. PDF upload is optional. Native board applications may require a board account and resume upload.How to Apply:Complete the linked role application and highlight the experience listed above. Use the same email if you have applied to Sagan previously.

About the PositionPrestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.What You’ll DoProvide responsive and professional customer support via phone, email, and online messagingAssist clients with leisure and luxury travel reservations, itinerary updates, and special accommodationsCommunicate essential travel details, documentation requirements, and agency guidelinesMonitor bookings to ensure accuracy and follow up to confirm client satisfactionResolve client questions or concerns with care and a solutions-focused mindsetMaintain organized records and update internal systems as neededWhat We’re Looking ForStrong communication and interpersonal skillsCustomer service experience in travel, hospitality, or a related field preferredAbility to work independently in a remote environmentHigh level of organization and attention to detailComfortable using digital tools, booking platforms, and communication softwarePassion for travel and creating positive client experiencesWhy Join UsFully remote position (work from anywhere within approved locations)Flexible work schedule optionsCareer development and advancement opportunitiesTravel-related perks and industry discountsCollaborative and supportive team culture with training providedEqual Opportunity EmployerPrestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

About the PositionPrestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.What You’ll DoProvide responsive and professional customer support via phone, email, and online messagingAssist clients with leisure and luxury travel reservations, itinerary updates, and special accommodationsCommunicate essential travel details, documentation requirements, and agency guidelinesMonitor bookings to ensure accuracy and follow up to confirm client satisfactionResolve client questions or concerns with care and a solutions-focused mindsetMaintain organized records and update internal systems as neededWhat We’re Looking ForStrong communication and interpersonal skillsCustomer service experience in travel, hospitality, or a related field preferredAbility to work independently in a remote environmentHigh level of organization and attention to detailComfortable using digital tools, booking platforms, and communication softwarePassion for travel and creating positive client experiencesWhy Join UsFully remote position (work from anywhere within approved locations)Flexible work schedule optionsCareer development and advancement opportunitiesTravel-related perks and industry discountsCollaborative and supportive team culture with training providedEqual Opportunity EmployerPrestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.

¿Qué necesitas para postular?

• 2 años de experiencia en áreas de atención al cliente, ideal de forma remota.
• Excelente ortografía y redacción.
• Habilidades comunicacionales extraordinarias.
• Buen manejo de Excely google sheets (Nivel: tablas dinámicas).
• Conocimientos sobre NPS.
• Experiencia en Hubspot u otros CRMs

¿Qué desafíos enfrentarás?

• Instalaciones de nuevas comunidades y apoyo en la configuración inicial de nuevas comunidades.
• Fidelización y retención de clientes. Hacer seguimiento constante para lograr esto.
• Capacitación del sistema a clientes que contratan la plataforma (administradores de condominios).
• Realizar activación y onboarding de nuevos clientes, con especial foco en la fidelización y activación exitosa.
• Instalaciones, configuración y notificación de activación de los condominios.
• Analizar cartera de clientes y comportamiento, para así proponer e implementar nuevas estrategias con tal de asegurar el éxito del cliente
• Creación de material educativo y validación del existente con el fin de educar al cliente.
• Responder tickets y requerimientos del cliente relacionados a problemas o dudas sobre la plataforma.
• Notificación de canales de apoyo en Área de Customer Success y Área de Soporte.

Suman Puntos Felices

Beneficios

• Trabajo Remoto: Tenemos una cultura remota que prioriza los valores y herramientas remotas.
• Excelente Cultura. Mensualmente fomentamos la cultura mediante 2 eventos digitales a nivel empresa y 1 evento a nivel de equipo.
• Día libre el día de tu cumpleaños.
• Miércoles de vida sana: ¡Otorgamos una hora de jornada laboral para destinar al deporte!
• Viernes Corto: ¡Los días viernes se sale a las 17:00 hrs!
• 15 días de vacaciones al año.
• Desarrollo de Carrera: planes de carrera y financiamiento para cursos formativos..
• Días de Salud: Te pagaremos el 100% de los 3 primeros días de una licencia médica que no cubre tu previsión (en cualquier país) cada año.
• Provisión de Días de Salud para +3 días.
• Permisos por Matrimonio, Nacimientos, Lactancia, Adopción.
• Bono de Festividades: Entregamos bono en septiembre y diciembre en Chile, diciembre en todos los otros países.

Requerimientos del cargo

• Profesional/Técnico en Áreas de Administración, Tecnología, Ingeniería Comercial, Administración de Servicios o de la salud.
• Al menos 2 años en atención al cliente o servicio al cliente, preferiblemente en un entorno de soporte técnico.
• Experiencia previa en atención al cliente o servicio al cliente, preferiblemente respondiendo requerimientos por teléfono, correo y/o chat.
• Conocimientos básicos de herramientas de software de atención al cliente (CRM) y sistemas de gestión de tickets.
• Uso práctico de herramientas IA.

Funciones del cargo

Nuestr@ próxim@ Customer Support Specialist en Colombia tiene como misión resolver los problemas reales de los clientes de la región con precisión, empatía y velocidad — no cerrar tickets. Mantener la confianza del cliente en el producto y detectar señales de riesgo que deben escalar al área de Retención.

¿Qué harás?

• Atender consultas y solicitudes por los canales de atención establecidos dentro del SLA regional definido.
• Diagnosticar y resolver problemas técnicos o de uso del producto con precisión.
• Escalar problemas técnicos complejos al equipo de Ingeniería o al Manager de la célula.
• Registrar con precisión cada interacción en Intercom y HubSpot.
• Identificar y escalar al Manager o al equipo de Retención cuando un cliente muestra señales de riesgo de churn.
• Colaborar con Enablement en la detección de patrones recurrentes de fricción técnica o de proceso.

¿Qué tenemos para ti?

• Aguinaldos, regalos por años de servicio, por la llegada de tu hijo/a, y en Navidad para tus pequeñ@s. Queremos celebrar tus logros y momentos especiales contigo.
• Días extra de vacaciones, para que recargues energías y aproveches al máximo tus momentos de descanso.
• Porque sabemos que hay que celebrar la vida en grande, disfruta de tu cumpleaños con un merecido día libre.
• Tendrás la posibilidad de trabajar de forma remota.
• Posibilidad de acceder a cursos de formación complementaria.
• Tendrás acceso a telemedicina, nutrición y psicología para promover tu salud física y mental.
• Para nuestros/as Healthatomers en Chile, ofrecemos unseguro complementario de salud.