Remote Customer Success Jobs in Colombia
Remote Customer Success job offers for professionals in Colombia. Work with international companies from any city.
Company Overview
Established in 2008, Zicasso is the most-reviewed and highest-rated luxury travel company, specializing in immersive custom tours, vacations, and safaris. Our Zicasso travel specialists are the worldâs top 2% of boutique tour operators and travel agents, pre-vetted and handpicked to compete in creating itineraries tailored to each of our travelersâ unique preferences. Joining Zicasso, you'll play a key role in bringing our travelersâ dreams to lifeâpushing the boundaries of whatâs possible with luxury travel experiences.
As a member of our team, youâll be part of a company recognized for its strong brand reputation among discerning travelers. Our authority in the luxury travel industry is consistently affirmed through features in top media outlets, including The New York Times, The Wall Street Journal, BBC, Forbes, CNN, and Condé Nast Traveler, to name a few. See our press coverage here.
We are a fully remote company spanning five continents, and we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. We're seeking passionate, data-driven individuals who thrive in a high-performance environment and are eager to contribute to our innovative company culture, underpinned by a consistent pursuit of excellence, integrity, and teamwork.
Our global team comes together biannually for international retreats and summits. These are typically held for a week at a new location each time, providing opportunities to share ideas, collaborate in person, and strengthen our culture, all while learning firsthand about the destinations we serve. These events embody our commitment to both professional growth and the transformative power of travel.
Join us in shaping the future of luxury travel while working towards our visionâcreating a more connected humanity through travel. To learn more, visit https://www.zicasso.com/careers.
The Role
Currently, we are seeking a highly motivated, customer service-minded Traveler Care Specialist who embraces an entrepreneurial spirit and has a passion for international travel!
This role will be working at the intersection of our travelers and Zicassoâs global network of travel providers (partners), making both sides delighted with Zicassoâs unique matching service and will be responsible for assessing and processing incoming travel inquiries via email/messaging, phone, and online. You will learn to understand analytics and help ensure that we are maximizing the potential of our leads. You will build trusted relationships with our travelers to understand their travel needs and ensure these needs are being met and their expectations exceeded. This position plays a key role towards driving loyalty and repeat bookings of our most valued travelers.
This is an international, fully remote, freelance contractor position, working from home with a 5-day workweek that includes rotating weekend shifts. Initial training (3 to 4 weeks) will take place Monday through Friday.Â
This role is open to candidates located outside of the United States, with a strong preference for those based in Argentina, Costa Rica, Brazil, and Colombia.
The work will all be conducted in English.
Key Responsibilities
- Provide exceptional customer service to travelers by taking ownership of their inquiries and becoming a trusted advisor throughout their use of Zicasso services. This includes assessing and solving incoming traveler inquiries via phone, live chat, messages and email.
- Build trusted, long-lasting relationships with discerning luxury clients to strengthen their confidence in Zicasso. This involves assisting and serving clients in a way that meets their needs and exceeds their expectations.
- Ensure a high level of inquiry conversion by demonstrating expertise in consultation, product knowledge, and the benefits of using Zicasso. This includes speaking with travelers via phone calls (and sometimes video), helping them understand how Zicasso works, and providing guidance for their travel needs.
- Participate cross-functionally with the Partnerships, Product, and Marketing teams to integrate best practices and solutions for the client's experience and/or issues that may arise.
- Partner with the Care Team leadership on projects and initiatives to solve problems and create innovative solutions.
- Leverage Zicassoâs data, analytics and technology to set new standards for customer success, driving innovation and excellence for the luxury travel industry.
- Provide consultation and advice to move general inquiries to destination-specific trip requests.
- Coach and mentor team members as needed.
Please Note: Weâre seeking highly-motivated candidates. Those who excel in this role will be given the opportunity to take on increasingly complex projects and initiatives, and grow their role and responsibility within the Traveler Care Team.
Required Skills and Experience
- Minimum 8+ years of experience in the travel industry, with a focus on travel sales or operations of luxury tours or hotels. Examples of relevant experience include tour leader, tour director, hotel front desk, client relations, or guest services
- Passionate about travel, with extensive experience traveling abroad and a strong curiosity about new international destinations.
- Strong customer service-focused skills, with a passion for building strong relationships with travelers. This includes being comfortable with telephone-based work as a key part of the role.
- Excellent fluency in oral and written English.
- A cheerful and confident person who is adaptable to different styles of communication and traveler behaviors.
- Highly motivated and enthusiastic, with a willingness to put in extra effort in a start-up environment to drive company success.
- Comfortable with technology and able to quickly learn and adapt to the use of new software. Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides) is preferred.
- Strong organizational skills and attention to detail, striving to achieve quality, error-free work.
- Work flexible hours, including weekends, evenings, and holidays.
- A Bachelor's degree or higher is preferred.
What We Offer:
- Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance.
- Innovative, fast-paced and collaborative culture that values diverse voices and opinions.
- Learning and development annual stipend.
- Enjoy two company-sponsored business trips each year at international destinations we serve!
If you are a customer service-minded problem solver with a passion for travel and a strong desire to make a difference, we strongly encourage you to apply for this exciting opportunity to join our team and help shape the future of personalized, life-enriching travel experiences at Zicasso!
All applications should be submitted in English.
Our Commitment to Candidates
Zicasso is an Equal Opportunity Employer. Applicable to all locations, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by local law. We provide reasonable accommodations to qualified individuals with disabilities; if you need an accommodation to participate in the application process, please contact careers@zicasso.com.
At Zicasso, we value a highly personalized recruitment journey. For recruiting purposes, we may use AI tools to review, transcribe, and record application materials and interviews, but this is always under human review and judgment. All final hiring determinations are made exclusively by our hiring teams.
Please mention the word **PAMPER** and tag RMTU3LjI0NS4yNDcuMTE4 when applying to show you read the job post completely (#RMTU3LjI0NS4yNDcuMTE4). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
📌 Rol: Senior Account Manager
🌎 Ubicación: Remoto (Argentina, Chile, Colombia, Ecuador, México y Panamá)
💼 Tipo de Contrato: Full-time
📋 Descripción General:
Buscamos un/a Senior Account Manager para liderar la relación estratégica con clientes de una agencia de marketing digital. Será responsable de gestionar múltiples cuentas, coordinar equipos multidisciplinarios, supervisar el rendimiento de campañas y detectar oportunidades de crecimiento para los clientes.
🎯 Requisitos:
• 5+ años de experiencia en agencias de marketing digital o performance marketing.
• Experiencia gestionando múltiples cuentas de clientes.
• Conocimientos en Google Ads, Paid Social, Programmatic Advertising, SEO y optimización de landing pages.
• Experiencia con automatización de marketing y estrategias de performance.
• Excelentes habilidades de comunicación, organización y gestión de proyectos.
🏖️ Beneficios:
• Trabajo 100% remoto.
• Colaboración estable a largo plazo.
• Capacitación y onboarding.
• Oportunidad de trabajar con equipos internacionales.
• Desarrollo profesional y oportunidades de crecimiento.
📌 Rol: Local SEO Account Manager (Google Business Profile)
🌎 Ubicación: Remoto (México, Colombia, Costa Rica, Brasil y Argentina)
💼 Tipo de Contrato: Full-time
📋 Descripción General
Buscamos un/a Local SEO Account Manager para liderar la optimización de Google Business Profile (GBP) y estrategias de Local SEO para clientes de EE. UU. El rol combina gestión de cuentas, optimización técnica y presentación de resultados.
📋 Responsabilidades Principales
• Gestionar una cartera de 15–20 cuentas de clientes.
• Optimizar Google Business Profiles y ejecutar estrategias de Local SEO.
• Administrar citas (citations), consistencia NAP y reputación online.
• Monitorear rankings, reseñas y visibilidad en Google Search y Google Maps.
• Preparar y presentar reportes mensuales con recomendaciones.
• Colaborar con equipos internos para cumplir entregables y mejorar procesos.
🎯 Requisitos
• Más de 3 años de experiencia en Local SEO o Google Business Profile.
• Experiencia optimizando perfiles de Google Business Profile (GBP).
• Conocimiento de Google Maps, factores de ranking local, citation management, NAP consistency, review management y local keyword optimization.
• Experiencia gestionando múltiples cuentas y presentando reportes a clientes.
• Inglés avanzado, habilidades de comunicación y gestión de proyectos.
• Capacidad para trabajar con clientes de EE. UU. en un entorno remoto.
📌 Rol: Talent Acquisition Specialist
🌎 Ubicación: 100% remoto (Venezuela, Colombia, Argentina, Panamá, Guatemala y México)
💼 Tipo de Contrato: Full-time
📋 Descripción General
Buscamos un/a Talent Acquisition Specialist para gestionar procesos completos de reclutamiento, colaborando con account managers para atraer talento, garantizar una excelente experiencia del candidato y cubrir posiciones de manera eficiente.
📋 Responsabilidades Principales
- Gestionar el ciclo completo de reclutamiento para distintas posiciones.
- Diseñar estrategias de búsqueda y atraer candidatos a través de múltiples canales.
- Publicar vacantes, realizar entrevistas y evaluar candidatos.
- Coordinar entrevistas, verificaciones de referencias y background checks.
- Mantener comunicación constante con candidatos y account managers.
- Monitorear métricas de reclutamiento y administrar programas de referidos.
🎯 Requisitos
- Experiencia en reclutamiento end-to-end.
- Excelentes habilidades de comunicación e interviewing.
- Capacidad para desarrollar estrategias de sourcing.
- Organización, gestión del tiempo y orientación a resultados.
- Manejo de Microsoft Office, Google Workspace y ATS o software de reclutamiento.
- Capacidad para trabajar de forma autónoma y proactiva.
🏖️ Beneficios
- Pago competitivo en USD.
- Equipo de trabajo provisto (laptop, headset, mouse y mouse pad).
- Pago quincenal y múltiples métodos de pago.
- Celebraciones de cumpleaños y aniversarios.
- Beneficios con marcas asociadas y actividades recreativas semanales.
📌 Rol: Digital Marketing Account Manager (Local SEO & Google Business Profile)
🌎 Ubicación: Remoto (Argentina, Brasil, Colombia, Costa Rica, México y Perú)
💼 Tipo de Contrato: Full-time (horario laboral de EE. UU.)
📋 Descripción General:
Buscamos un/a Digital Marketing Account Manager para gestionar una cartera de clientes y optimizar su presencia online mediante estrategias de Local SEO y Google Business Profile. Será responsable de ejecutar campañas, analizar resultados, presentar reportes y fortalecer la relación con los clientes para mejorar su visibilidad y crecimiento.
🎯 Requisitos:
• 5+ años de experiencia en marketing digital con enfoque en Local SEO.
• Experiencia optimizando Google Business Profiles y gestionando múltiples cuentas de clientes.
• Conocimientos en Google Maps, gestión de citas (citations), consistencia NAP y reputación online.
• Experiencia elaborando reportes y presentando resultados a clientes.
• Inglés avanzado y excelentes habilidades de comunicación.
🏖️ Beneficios:
• Trabajo 100% remoto.
• Oportunidad de crecimiento profesional.
• Posibilidad de evolucionar a roles de liderazgo en marketing o client success.
• Rol con alto impacto y desarrollo a largo plazo.
📌 Rol: Senior Account Manager
🌎 Ubicación: 100% remoto (México, Colombia, Argentina, Ecuador, Chile y Panamá)
💼 Tipo de Contrato: Full-time
📋 Descripción General
Buscamos un/a Senior Account Manager para liderar relaciones estratégicas con clientes, coordinar equipos internos y garantizar la entrega exitosa de proyectos de marketing digital.
📋 Responsabilidades Principales
- Gestionar una cartera de clientes y actuar como punto de contacto principal.
- Liderar reuniones de performance, planificación y presentaciones.
- Coordinar equipos internos y supervisar campañas de marketing digital.
- Monitorear resultados en paid media, SEO, desarrollo web y creatividad.
- Identificar oportunidades de crecimiento y upselling.
🎯 Requisitos
- 5+ años de experiencia en agencias de marketing digital o performance marketing.
- Experiencia gestionando múltiples cuentas de clientes.
- Conocimiento de Google Ads, Programmatic (DV360), Paid Social y SEO.
- Experiencia con automatización de marketing y optimización de landing pages.
- Manejo de Google Workspace, Microsoft Office, CRM y herramientas de gestión de proyectos.
- Excelentes habilidades de comunicación, organización y análisis.
🏖️ Beneficios
- Trabajo 100% remoto.
- Colaboración estable a largo plazo.
- Capacitación y onboarding.
- Trabajo con equipos internacionales.
- Oportunidades de crecimiento profesional.
📌 Rol: Pre-Sales Solutions Architect
🌎 Ubicación: Remoto (LATAM, preferentemente Colombia)
💼 Tipo de Contrato: Full-time
🎓 Formación: Licenciatura en un campo relacionado
📋 Descripción General
Buscamos un/a Pre-Sales Solutions Architect para demostrar el valor de las soluciones geoespaciales de Planet a clientes de Latinoamérica. Será responsable de diseñar soluciones técnicas, realizar demostraciones, apoyar procesos de preventa y colaborar con equipos internos para impulsar oportunidades comerciales.
📋 Responsabilidades Principales
- Realizar presentaciones y demostraciones técnicas de la plataforma.
- Diseñar arquitecturas y propuestas adaptadas a las necesidades de los clientes.
- Asistir en respuestas a RFPs, RFIs, licitaciones y propuestas comerciales.
- Colaborar con Ventas, Customer Success, Product Management y Business Development.
- Actuar como asesor técnico para clientes y partners.
- Liderar workshops, capacitaciones y sesiones técnicas.
- Apoyar el desarrollo de cuentas y el cumplimiento de objetivos comerciales.
- Mentorear a otros miembros del equipo de preventa.
🎯 Requisitos
- 4+ años de experiencia en roles técnicos de cara al cliente en soluciones de teledetección (remote sensing) para gobiernos o empresas de LATAM.
- Licenciatura en un área relacionada.
- Inglés y español avanzados.
- Experiencia con QGIS, ArcGIS, ENVI, GDAL y software geoespacial.
- Programación en Python para procesamiento de imágenes, APIs y pipelines de datos.
- Capacidad para liderar workshops y presentaciones técnicas.
- Excelentes habilidades de comunicación, organización y resolución de problemas.
- Deseable experiencia con Planet APIs, Planet Insights Platform, herramientas de IA (Claude Code, Cursor, GitHub Copilot) y metodologías de ventas.
🏖️ Beneficios
- Trabajo 100% remoto.
- Vacaciones, feriados y días libres corporativos.
- Cobertura médica y dental complementaria.
- Programa de bienestar.
- Reembolso para home office.
- Reembolso mensual de teléfono e internet.
- Reembolso educativo y acceso a LinkedIn Learning.
- Días pagos para voluntariado.
📌 Rol: Talent Acquisition Specialist
🌎 Ubicación: Remoto (Venezuela, Colombia, Argentina, Panamá, Guatemala y México)
💼 Tipo de Contrato: Full-time
📋 Descripción General
Buscamos un/a Talent Acquisition Specialist para liderar procesos completos de reclutamiento y selección. Será responsable de atraer talento, coordinar entrevistas, colaborar con Account Managers y garantizar una excelente experiencia para los candidatos.
📋 Responsabilidades Principales
- Diseñar e implementar estrategias de reclutamiento para distintas posiciones.
- Colaborar con Account Managers para definir perfiles y necesidades de contratación.
- Publicar vacantes y gestionar campañas de reclutamiento.
- Buscar, evaluar y entrevistar candidatos.
- Coordinar entrevistas y el proceso de selección.
- Gestionar verificaciones de referencias y antecedentes.
- Mantener comunicación constante con candidatos y equipos internos.
- Participar en ferias laborales y eventos de reclutamiento.
- Dar seguimiento a métricas de reclutamiento y administrar programas de referidos.
🎯 Requisitos
- Experiencia en reclutamiento full-cycle.
- Excelentes habilidades de comunicación e interviewing.
- Capacidad para desarrollar estrategias de sourcing.
- Organización y gestión del tiempo.
- Manejo de Microsoft Office, Google Workspace y ATS.
- Perfil autónomo, proactivo y orientado a resultados.
🏖️ Beneficios
- Salario competitivo en USD.
- Pago quincenal.
- Equipamiento de trabajo (laptop, headset, mouse y mouse pad).
- Celebraciones de cumpleaños y aniversarios.
- Beneficios con marcas asociadas.
- Actividades recreativas semanales.
- Trabajo con clientes internacionales y oportunidades de crecimiento.
🇨🇴 Remote Customer Success jobs from Colombia: 2026 overview
The remote Customer Success job market for professionals in Colombia has grown steadily since 2020 and is today one of the most concrete paths to earn in USD from Bogotá, Medellín or any city in the country. The typical salary range is $2,000 - $5,000 USD/mes, several times above the equivalent salary in the local market. Companies like HubSpot, Toptal, Crossover, Automattic regularly hire Customer Success profiles from Colombia, either as contractors or employees through platforms like Deel or Remote.com. The most in-demand stack combines Customer Success with Communication, Saas, Account Management. On the operational side, the most used payment methods are Wise, Deel, Payoneer, and the Colombia timezone (GMT-5) offers natural overlap with the US East Coast and European morning hours, making it one of the most attractive regions for US and EU companies looking to hire nearshore talent. For professionals just starting in remote, the most profitable path is usually to begin with agencies like Toptal or Crossover (demanding technical filters but stable contracts) and later migrate to a full-time role at a product company. This page updates daily the active Customer Success offers available for Colombia, filtered so you only see 100% remote roles compatible with your location.
Salary
$2,000 - $5,000 USD/mes
Timezone
GMT-5
Positions
8
Payment
USD (cobro internacional)
How much a remote Customer Success earns in Colombia by seniority
Estimated ranges in USD/month. In Colombia these amounts are typically 2x to 4x an equivalent local salary, depending on tax regime.
| Level | Experience | Range USD/month |
|---|---|---|
| Junior | 0-2 yrs | $2,000 - $2,750 |
| Mid-level | 2-4 yrs | $2,600 - $3,650 |
| Senior | 4-7 yrs | $3,500 - $4,550 |
| Lead/Staff | 7+ yrs | $4,250 - $5,000 |
How to get paid as a Customer Success from Colombia
Most used payment methods
- Wise
- Deel
- Payoneer
Tax regime
Most common is Régimen Simple or Régimen Ordinario with RUT. Service exports are VAT-exempt under specific tax statute requirements.