Responsibilities and essential functions include:

• Scheduling appointments in EMR and EMR sub-organizations
• Manage high volume phone line for office calls from patients
• Manage phone and email customer service needs
• Manage patient escalations calls and emails using problem-solving and
• resolution skills
• Send appointment reminders including text, email, and/or call reminders
• through ZohoDesk or ZohoVoice applications
• Sending medical records as necessary to payers and referrals
• Other duties as assigned

• Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
• Knowledge of G-Suite, Slack and Jira (desired).
• Knowledge of the US healthcare system (desired).
• Effective communication.
• Multitasking
• Problem solving and organization skills.
• Go-beyond, takes initiative on tasks.
• Fluency in English (C1) and excellent written and verbal communication skills.
• Available to work 100% on site.

In addition to competitive salaries, this role includes:

• Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
• Full time job.
• Unlimited Vacation Days
• EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
• Oncology healthcare plan covered 100% with Rimac
• AFP retirement plan—to help you save for the future.
• We will assign a computer in the office so you can have the best tools to do your job.
• You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)