Vendor Account Manager

Pearl Talent

Salary: Gross salary $1300 - 1400
Type: Full time

Tags: Customer Service Director de Cuentas English Integration Testing

Pearl Talent is a global recruiting firm specializing in connecting elite international candidates with high-growth startups primarily in the US and EU markets. These clients have collectively raised over $5 billion and include well-known investors such as OpenAI, Andreessen Horowitz (a16z), and Founders Fund. Pearl Talent places top 1% candidates who are not only skilled but are also culture-focused and primed for long-term career growth, often progressing to promoted roles or onsite assignments in the US and EU. They foster a community-driven approach that supports retention and continuous development through retention bonuses and annual retreats. The partner company for this role operates a platform centered on managing customer accounts and order fulfillment for promotional products and branded merchandise, serving B2B clients with high-value orders and complex supply chain workflows.

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Primary Responsibilities

As the Account Manager / Order Fulfillment Manager, you will act as the central coordinator overseeing key client accounts and managing end-to-end order fulfillment operations. Your day-to-day duties include:

Managing vendor-side accounts and relationships to ensure seamless service delivery
Handling high-value client accounts with professionalism and attentiveness
Reviewing, editing, and accurately processing orders placed via the platform
Routing orders efficiently to appropriate vendors and monitoring fulfillment workflows to ensure on-time delivery
Communicating proactively with clients through email and Slack to update order statuses or resolve queries
Addressing escalations such as order delays, product defects, or shipment issues in coordination with internal support teams
Maintaining precise documentation and order details for accuracy and compliance
Ensuring all project milestones are met within agreed timelines to uphold client satisfaction
Identifying opportunities to improve operational processes and contributing to continuous enhancements

This role requires strong organizational skills, meticulous attention to detail, and the ability to work autonomously in a fast-paced remote environment aligned with US time zones.

Required Skills and Experience

We are seeking candidates with 2 to 4 years of experience in account management, project coordination, or order fulfillment, specifically within the promotional products or branded merchandise sector. Candidates must demonstrate the following skills and background:

At least 1 year of direct experience working with branded merchandise or promotional product workflows
Proven B2B account management capabilities, managing multiple high-value client relationships effectively
Excellent verbal and written communication skills in English to interact professionally with clients and internal teams
Strong organizational aptitude with exceptional attention to detail to ensure order accuracy and documentation integrity
Ability to work independently and manage multiple priorities in a fast-moving, fully remote work setting
Prior experience in merchandise supply chain, production, or fulfillment is highly preferred, with familiarity in managing vendors and order logistics
Comfortable using common collaboration and productivity tools such as Google Workspace and Slack
Availability to work during US time zone hours to synchronize with clients and vendors

Overall, candidates should be problem solvers, highly proactive, and committed to delivering top-tier customer service excellence.

Preferred Additional Skills

While not mandatory, the following skills and experiences will strengthen candidacy:

Working knowledge of Adobe Photoshop and/or Illustrator, enabling collaboration or review of branded merchandise designs
Experience with supply chain software or order management systems to streamline fulfillment tasks
Familiarity with escalation management techniques and conflict resolution in a customer-facing environment
Background in promotional product sourcing or vendor negotiation to add value to procurement workflows

Employee Benefits and Work Environment

We offer a fully remote position with the flexibility to work from anywhere in LATAM. Our company supports work-life balance through flexible schedules and a generous paid time off policy, including 10 days of PTO annually plus public holidays and sick leave.

Employees benefit from direct mentorship by international industry experts, fostering professional growth through continuous learning and development resources.

Additionally, you will have opportunities to connect globally with peers and clients, strengthening your professional network.

This role provides a high-impact leadership opportunity within a dynamic, growth-focused organization that prioritizes career progression and long-term success.

Fully remote You can work from anywhere in the world.

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Source: GetOnBoard | Main Category: Sales