Dispatcher/Router for Field Technicians
Utilities One
Salary:
Gross salary
$450 - 650
Type:
Full time
Tags: Excel Routing Customer Service Monday
We are Utilities One, a company dedicated to supporting field operations by optimizing the scheduling and routing of technicians and field crews. Our dispatching team plays a vital role in enhancing operational efficiency, ensuring that field services are completed on time and within designated appointment windows. The Dispatcher/Router position directly impacts the smooth functioning of our field teams and contributes to high-quality service delivery across our customer base.
Exclusive to Get on Board.
Key Responsibilities
- Schedule, route, and dispatch technicians to meet daily targets and appointment windows.
- Track job progress, identify reasons for delays, and implement solutions to improve efficiency.
- Communicate proactively with field crews to resolve issues impacting on-time job completion.
- Document detailed notes in work orders and escalate unresolved concerns to supervisors or managers.
- Designate and prepare weekend routes for technicians, although this role does not require working on Saturdays.
- Generate detailed performance reports covering metrics, delays, and problem resolutions.
- Contact customers to set new appointment times or reschedule as needed.
Qualifications & Skills
- Experience: Prior experience in dispatching, routing, or field coordination is preferred to ensure familiarity with operational workflows.
- Technical Proficiency: Strong computer skills are essential, including proficiency in Excel, Word, and email communications. Ability to type efficiently and communicate clearly is required.
- Soft Skills: Problem-solving capabilities, multitasking ability, and a customer service mindset are key traits for success in this role.
- Availability & Work Setup: This is a full-time role offering an 8-hour daily schedule from Monday to Friday. The position is fully remote, so candidates must have a reliable home office setup to maintain communication and workflow continuity.
- Training: Comprehensive training will be provided to equip candidates with the knowledge and tools necessary for success.
Desirable Skills
Experience working with field service management software or routing platforms would be advantageous. Familiarity with customer relationship management (CRM) tools and reporting software can also enhance job performance. Strong organizational skills and the ability to prioritize tasks under pressure will contribute to improved dispatch operations. Previous exposure to technical or utility industries is a plus but not mandatory.
Why Apply?
- Opportunity to impact operational efficiency and support field teams in delivering superior service.
- Structured weekday schedule with no weekend working requirement.
- Remote work flexibility allowing a well-balanced home office environment.
- Growth opportunities within a collaborative and supportive organizational culture.
Source: GetOnBoard | Main Category: Op. Management