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Patient Support Specialist

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Patient Support Specialist

OpenLoop - Lima (In-office)

OpenLoop

Salary: Gross salary $600 - 700
Type: Full time

Tags: G Suite Customer Service Jira Slack

OpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.
As part of our dynamic team, you'll collaborate with the Sales, and Customer Success departments to optimize our marketing operations. Our comprehensive services streamline the HR and Operations challenges in tele-health, making a significant impact in patient care across all 50 states.

Apply to this job through Get on Board.

About the Role

Responsibilities and essential functions include:

  • Scheduling appointments in EMR and EMR sub-organizations
  • Manage high volume phone line for office calls from patients
  • Manage phone and email customer service needs
  • Manage patient escalations calls and emails using problem-solving and
  • resolution skills
  • Send appointment reminders including text, email, and/or call reminders
  • through ZohoDesk or ZohoVoice applications
  • Sending medical records as necessary to payers and referrals
  • Other duties as assigned

Requirements

  • Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
  • Knowledge of G-Suite, Slack and Jira (desired).
  • Knowledge of the US healthcare system (desired).
  • Effective communication.
  • Multitasking
  • Problem solving and organization skills.
  • Go-beyond, takes initiative on tasks.
  • Fluency in English (C1) and excellent written and verbal communication skills.
  • Available to work 100% on site.

Our Benefits

In addition to competitive salaries, this role includes:

  • Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Full time job.
  • Unlimited Vacation Days
  • EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
  • Oncology healthcare plan covered 100% with Rimac
  • AFP retirement plan—to help you save for the future.
  • We will assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)

Accessible An infrastructure adequate for people with special mobility needs.
Life insurance OpenLoop pays or copays life insurance for employees.
Bicycle parking You can park your bicycle for free inside the premises.
Health coverage OpenLoop pays or copays health insurance for employees.
Retirement plan OpenLoop pays or matches payment for plans such as 401(k) and others.
Dental insurance OpenLoop pays or copays dental insurance for employees.
Free car parking You can park your car for free at the premises.
Computer provided OpenLoop provides a computer for your work.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Shopping discounts OpenLoop provides some discounts or deals in certain stores.
Vacation over legal OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks OpenLoop offers beverages and snacks for free consumption.
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Source: GetOnBoard | Main Category: Customer Support