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Customer Success & Onboarding Manager (Proptech)

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Customer Success & Onboarding Manager (Proptech)

ElevateOS

ElevateOS

Salary: Gross salary $1500 - 2300
Type: Full time

Tags: SaaS Customer Success English Project Manager

At ElevateOS, we are committed to revolutionizing the PropTech industry, providing robust solutions for thousands of apartment buildings across the United States and Canada. Our Customer Success & Onboarding team plays a vital role in ensuring a seamless experience for our clients. We are focused on cultivating strong partnerships with our customers, helping them derive maximum value from our products while fostering a culture of empathy and collaboration.

Key Responsibilities

  • Lead the onboarding process for new clients, ensuring a smooth transition and a high-quality experience.
  • Act as the primary point of contact for customer inquiries and concerns, providing expert guidance and support.
  • Develop and maintain strong relationships with clients to understand their needs and drive usage of the ElevateOS platform.
  • Collaborate with cross-functional teams to enhance the onboarding process and improve customer satisfaction.
  • Monitor customer feedback and implementation metrics, driving continuous improvements in our systems and processes.
  • Conduct regular check-ins with clients to assess their satisfaction, address any issues, and identify opportunities for further engagement.
  • Provide training sessions and workshops to empower customers in utilizing our tools effectively.

Who We Are Looking For

We're looking for an individual with a proactive attitude and passion for creating positive customer experiences. Ideal candidates will possess:
  • Must have fluent english
  • 3-5 years of experience in customer success, account management, or a client-facing role, ideally within a technology or SaaS environment.
  • Strong communication and interpersonal skills, with an ability to build rapport and influence stakeholders at all levels.
  • Outstanding problem-solving skills and an empathetic approach, with the ability to understand and respond to client needs effectively.
  • Experience with project management methodologies to manage timelines and ensure deliverables are met.
  • A passion for learning and improving processes for better customer outcomes.

Desirable Additional Skills

While not mandatory, the following skills and experiences would be beneficial:
  • Experience working in the PropTech or real estate industry.
  • Familiarity with CRM tools (Google Workspace, Hubspot, Airtable, JIRA, and Zendesk).
  • Knowledge of data analysis and metrics tracking to assess customer engagement and satisfaction.

What We Offer

At ElevateOS, we prioritize our employees' well-being and professional growth. Our benefits include:
  • Competitive salary and performance-based bonuses.
  • Flexible work schedules with remote work options available.
  • Opportunities for learning and development, including workshops and courses.
  • A supportive and inclusive company culture that values diverse perspectives.
  • Health and wellness programs to maintain a balanced lifestyle.
  • Collaborative team environment, where your ideas and feedback are valued.
If you're ready to make a significant impact in the PropTech space and be part of a vibrant team, we encourage you to explore this opportunity!

Fully remote You can work from anywhere in the world.
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Source: GetOnBoard | Main Category: Customer Support