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Customer Success Manager
🚀 Customer Success Manager – 100% Remoto en LATAM
📍 Empresa: Chili Piper
💰 Salario competitivo + Equity + $2K anuales para formación
¿Te apasiona ayudar a los clientes a tener éxito? En Chili Piper, una startup SaaS en rápido crecimiento que transforma cómo los equipos de revenue convierten leads en reuniones calificadas, estamos buscando un/a Customer Success Manager con mente técnica y orientación al cliente.
🌟 Lo que vas a hacer:
- Acompañar a los clientes en su proceso de onboarding asegurando una adopción rápida.
- Capacitar y asesorar a los usuarios sobre nuevas funcionalidades.
- Identificar y resolver bloqueos técnicos, siendo el punto de escalamiento.
- Proponer mejoras proactivas y documentar buenas prácticas.
- Colaborar con ventas, marketing y otros equipos para garantizar el éxito del cliente.
- Identificar oportunidades de upsell (que serán gestionadas por el equipo de Account Management).
🎯 Lo que buscamos:
- Experiencia técnica previa (idealmente en Salesforce, automatización de marketing, soporte técnico).
- Conocimiento básico de Javascript, HTML, CSS.
- Experiencia mínima de 1-2 años con Salesforce (certificaciones son un plus).
- Manejo de herramientas de marketing automation como Marketo, Pardot o Hubspot.
- Habilidad para comunicarte con diferentes stakeholders de forma clara y efectiva.
- Pasión por el éxito del cliente y foco en resultados.
💻 Lo que ofrecemos:
- Trabajo 100% remoto desde cualquier parte del mundo 🌍
- Vacaciones ilimitadas 🏖
- Seguro médico, dental y de visión 🩺
- $2,000 USD anuales para formación 📚
- Stock Options 💸
- Equipamiento y software para que trabajes cómodo
- ¡Retiro anual de la empresa en lugares épicos como Ibiza, India o Islandia! 🌴
En Chili Piper creemos en la autonomía, propiedad de resultados y cero micromanagement. Si te motiva trabajar en un entorno distribuido, dinámico y centrado en soluciones… este puede ser tu lugar.
Customer Service Executive
📍 Modalidad: 100% Remoto
⏰ Horario: Flexible
📁 Industria: Business Intelligence & Strategic Networking
🌎 Ubicación: LATAM
💬 Idioma requerido: Inglés avanzado (oral y escrito)
💰 Salario: Competitivo, según experiencia
🧩 Sobre el Rol
Nuestro cliente es una empresa en rápido crecimiento especializada en inteligencia de negocios y networking estratégico. Buscan un/a Customer Service Executive motivado/a y con ganas de brindar un servicio al cliente excepcional, garantizando una experiencia fluida en cada interacción.
🎯 Responsabilidades
- Gestionar interacciones entrantes y salientes vía teléfono, email y chat
- Brindar información precisa sobre los servicios, resolver dudas e incidencias de forma eficiente
- Registrar detalladamente cada interacción en el sistema CRM
- Colaborar con equipos internos para garantizar la resolución de casos
- Identificar oportunidades para mejorar la satisfacción del cliente y optimizar procesos
✅ Requisitos
- Entre 1 a 3 años de experiencia en atención al cliente o roles de cara al cliente
- Inglés avanzado (C1/C2) escrito y hablado
- Habilidad para multitasking, organización y trabajo bajo presión
- Experiencia utilizando sistemas CRM y herramientas de soporte
- Mentalidad resolutiva, proactiva y enfocada al cliente
🛠️ Herramientas requeridas
- CRM (por ejemplo: HubSpot, Salesforce, Zoho u otros)
- Herramientas de comunicación (Slack, Zoom, Gmail)
- Conocimiento de plataformas de atención al cliente (como Zendesk, Intercom, Freshdesk – no excluyente)
🌟 Beneficios
- 100% remoto con horario flexible 🏡
- Oportunidades de crecimiento profesional en un entorno colaborativo
- Trabajar en una empresa dinámica e innovadora 🚀
- Salario competitivo en USD 💸
📩 ¿Te apasiona el servicio al cliente y querés trabajar en un entorno con proyección internacional?
Postulate ahora y formá parte de un equipo de alto rendimiento.
Customer Service Executive
Modalidad: Tiempo completo – 100% remoto
Ubicación: Latinoamérica (LATAM) 🌎
Idioma requerido: Inglés avanzado (oral y escrito)
Industria: Business Intelligence / Networking Estratégico
Nivel: 1 a 3 años de experiencia en atención al cliente
🧠 Sobre la empresa
Nuestro cliente es una empresa en rápido crecimiento, enfocada en inteligencia de negocios y conexiones estratégicas entre empresas. Están buscando un/a Customer Service Executive que quiera crecer profesionalmente brindando atención excepcional en un entorno dinámico y remoto.
✨ Sobre el rol
Como parte del equipo de Customer Experience, serás responsable de brindar soporte multicanal (teléfono, email y chat), asegurando una experiencia fluida y profesional para cada cliente. Buscamos alguien resolutivo, organizado y con vocación de servicio.
🧾 Responsabilidades clave
- Gestionar interacciones entrantes y salientes con clientes vía teléfono, email y chat
- Brindar información clara y precisa sobre los servicios
- Resolver consultas y problemas de forma eficiente y amable
- Mantener registros detallados de cada interacción en el sistema CRM
- Colaborar con equipos internos para asegurar soluciones rápidas y completas
- Detectar oportunidades de mejora en procesos y satisfacción del cliente
✅ Requisitos
- Entre 1 y 3 años de experiencia en atención al cliente o roles similares
- Inglés avanzado (oral y escrito)
- Capacidad para multitasking, trabajo organizado y bajo presión
- Experiencia en el uso de sistemas CRM y herramientas de soporte al cliente
- Mentalidad proactiva y orientada a la solución de problemas
- Enfoque “customer-first” para garantizar una experiencia positiva
🧰 Herramientas mencionadas
- CRM (no especificado, experiencia previa requerida)
- Soporte multicanal: teléfono, email, chat
- Herramientas de comunicación interna (Slack, Zoom – no especificadas pero comunes en estos entornos)
🎁 ¿Qué ofrece la empresa?
- 💵 Salario competitivo según experiencia
- 🏡 Trabajo 100% remoto, con horarios flexibles
- 📈 Oportunidades de crecimiento profesional
- 🤝 Entorno dinámico, colaborativo y en expansión
📩 ¿Sos organizado/a, resolutivo/a y te motiva brindar atención al cliente con impacto real?
¡Aplicá ahora con tu CV en inglés y sumate a un equipo comprometido con la excelencia!
Customer Success Executive
BNamericas is a leading business intelligence platform in Latin America with 28 years of experience. We deliver comprehensive insights on projects, news, and data pertinent to key sectors including Electric Power, Infrastructure, Mining and Metals, Oil and Gas, and ICT. Our mission is to empower our clients to make informed decisions that spur regional development and investment, while fostering talent and expertise within our team. Join us and become part of our ambitious and innovative team as we expand our market reach with cutting-edge solutions!
Main Responsibilities:
- Collaborate closely with C-Level Executives, Directors, and Regional Managers across diverse industries to drive customer engagement and ensure satisfaction.
- Boost product usage at every stage of the customer journey, focusing on the attainment of client goals.
- Forge strong customer relationships to enhance retention and loyalty, maximizing customer lifetime value and minimizing churn.
- Act as the primary liaison for new customer onboarding, training end-users, and providing necessary post-launch support.
- Educate customers about the product’s functional capabilities, aligning them with customer needs to foster satisfaction.
- Manage Customer Success activities including training sessions, onboarding processes, product adoption, and renewal support.
- Proactively identify and address risks that may affect renewals, ensuring customer satisfaction throughout their journey.
What We Are Looking For:
We seek an individual with excellent communication skills who is goal-oriented, process-focused, and analytical. The ideal candidate thrives in a fast-paced environment and embraces a culture of innovation and collaboration. You should be highly adaptable, eager to learn, and able to implement new strategies effectively. A self-motivated and enthusiastic individual with a ‘can-do’ attitude will excel in this role. Additionally, you must be a team player, highly organized, and a problem-solver capable of educating users on new product features while maintaining attention to detail.
Specific requirements include:
- A University Degree.
- Fluent communication skills in English, Spanish, and Portuguese.
- Proven experience in customer success, customer service, or account management.
- Strong technical aptitude and ability to learn software applications.
- Proficiency in Microsoft Office Suite including Outlook, Excel, and PowerPoint.
- Familiarity with Salesforce/Intercom is a plus.
- Experience in a SaaS or software company is also desirable.
The hybrid work mode is only for those who live in Chile and you need availability to attend meetings in the office 1 or 2 times per week. If you do not live in Chile, it is 100% remote.
Additional Desirable Skills:
While not mandatory, familiarity with customer relationship management tools or software will enhance your ability to succeed in this role. Experience in sales-oriented positions or roles that require high levels of customer interaction will be advantageous.
What We Offer:
Joining BNamericas means benefiting from a vibrant and inclusive workplace culture. Here are some of the standout benefits you can expect:
- Competitive monthly commissions.
- Comprehensive onboarding process and continuous training opportunities.
- An excellent working environment that promotes growth and development.
- Clear pathways for career advancement within the commercial domain.
We are excited about expanding our team and would love for you to be part of our journey. Join us and take advantage of our flexible work environment, development opportunities, and a great workplace atmosphere! 🌟
Técnico de Nivel 1 Mesa de Ayuda
Funciones del cargo
- Proporcionar soporte técnico de primer nivel para la plataforma web.
- Diagnóstico y resolución de incidencias comunes relacionadas con la plataforma.
- Documentar soluciones y crear guías de usuario.
- Escalar problemas complejos a equipos de soporte superior.
Requerimientos del cargo
- Conocimientos básicos en HTML, CSS, JavaScript y funcionamiento de plataformas web.
- Familiaridad con herramientas de diagnóstico como Google Chrome Developer Tools y Postman.
- Experiencia en atención al cliente y resolución de problemas de plataformas web.
- Conocimiento en usabilidad web y compatibilidad entre navegadores.
- Habilidades para gestionar incidencias a través de sistemas de ticketing (Jira, Zendesk, etc.).
- Conocimientos básicos en seguridad web (protección contra XSS, inyecciones SQL, etc.).
- Capacidad para trabajar en entornos ágiles y colaborar en equipo.
- Empatía y buenas habilidades de comunicación con usuarios.
Conditions
Customer Success Executive
BNamericas is a leading business intelligence platform in Latin America with 28 years of experience. We deliver comprehensive insights on projects, news, and data pertinent to key sectors including Electric Power, Infrastructure, Mining and Metals, Oil and Gas, and ICT. Our mission is to empower our clients to make informed decisions that spur regional development and investment, while fostering talent and expertise within our team. Join us and become part of our ambitious and innovative team as we expand our market reach with cutting-edge solutions!
Main Responsibilities:
- Collaborate closely with C-Level Executives, Directors, and Regional Managers across diverse industries to drive customer engagement and ensure satisfaction.
- Boost product usage at every stage of the customer journey, focusing on the attainment of client goals.
- Forge strong customer relationships to enhance retention and loyalty, maximizing customer lifetime value and minimizing churn.
- Act as the primary liaison for new customer onboarding, training end-users, and providing necessary post-launch support.
- Educate customers about the product’s functional capabilities, aligning them with customer needs to foster satisfaction.
- Manage Customer Success activities including training sessions, onboarding processes, product adoption, and renewal support.
- Proactively identify and address risks that may affect renewals, ensuring customer satisfaction throughout their journey.
What We Are Looking For:
We seek an individual with excellent communication skills who is goal-oriented, process-focused, and analytical. The ideal candidate thrives in a fast-paced environment and embraces a culture of innovation and collaboration. You should be highly adaptable, eager to learn, and able to implement new strategies effectively. A self-motivated and enthusiastic individual with a ‘can-do’ attitude will excel in this role. Additionally, you must be a team player, highly organized, and a problem-solver capable of educating users on new product features while maintaining attention to detail.
Specific requirements include:
- A University Degree.
- Fluent communication skills in English, Spanish, and Portuguese.
- Proven experience in customer success, customer service, or account management.
- Strong technical aptitude and ability to learn software applications.
- Proficiency in Microsoft Office Suite including Outlook, Excel, and PowerPoint.
- Familiarity with Salesforce/Intercom is a plus.
- Experience in a SaaS or software company is also desirable.
The hybrid work mode is only for those who live in Chile and you need availability to attend meetings in the office 1 or 2 times per week. If you do not live in Chile, it is 100% remote.
Additional Desirable Skills:
While not mandatory, familiarity with customer relationship management tools or software will enhance your ability to succeed in this role. Experience in sales-oriented positions or roles that require high levels of customer interaction will be advantageous.
What We Offer:
Joining BNamericas means benefiting from a vibrant and inclusive workplace culture. Here are some of the standout benefits you can expect:
- Competitive monthly commissions.
- Comprehensive onboarding process and continuous training opportunities.
- An excellent working environment that promotes growth and development.
- Clear pathways for career advancement within the commercial domain.
We are excited about expanding our team and would love for you to be part of our journey. Join us and take advantage of our flexible work environment, development opportunities, and a great workplace atmosphere! 🌟
Customer Success Executive
BNamericas is a leading business intelligence platform in Latin America with 28 years of experience. We deliver comprehensive insights on projects, news, and data pertinent to key sectors including Electric Power, Infrastructure, Mining and Metals, Oil and Gas, and ICT. Our mission is to empower our clients to make informed decisions that spur regional development and investment, while fostering talent and expertise within our team. Join us and become part of our ambitious and innovative team as we expand our market reach with cutting-edge solutions!
Exclusive to Get on Board.
Main Responsibilities:
- Collaborate closely with C-Level Executives, Directors, and Regional Managers across diverse industries to drive customer engagement and ensure satisfaction.
- Boost product usage at every stage of the customer journey, focusing on the attainment of client goals.
- Forge strong customer relationships to enhance retention and loyalty, maximizing customer lifetime value and minimizing churn.
- Act as the primary liaison for new customer onboarding, training end-users, and providing necessary post-launch support.
- Educate customers about the product’s functional capabilities, aligning them with customer needs to foster satisfaction.
- Manage Customer Success activities including training sessions, onboarding processes, product adoption, and renewal support.
- Proactively identify and address risks that may affect renewals, ensuring customer satisfaction throughout their journey.
What We Are Looking For:
We seek an individual with excellent communication skills who is goal-oriented, process-focused, and analytical. The ideal candidate thrives in a fast-paced environment and embraces a culture of innovation and collaboration. You should be highly adaptable, eager to learn, and able to implement new strategies effectively. A self-motivated and enthusiastic individual with a ‘can-do’ attitude will excel in this role. Additionally, you must be a team player, highly organized, and a problem-solver capable of educating users on new product features while maintaining attention to detail.
Specific requirements include:
- A University Degree.
- Fluent communication skills in English, Spanish, and Portuguese.
- Proven experience in customer success, customer service, or account management.
- Strong technical aptitude and ability to learn software applications.
- Proficiency in Microsoft Office Suite including Outlook, Excel, and PowerPoint.
- Familiarity with Salesforce/Intercom is a plus.
- Experience in a SaaS or software company is also desirable.
The hybrid work mode is only for those who live in Chile and you need availability to attend meetings in the office 1 or 2 times per week. If you do not live in Chile, it is 100% remote.
Additional Desirable Skills:
While not mandatory, familiarity with customer relationship management tools or software will enhance your ability to succeed in this role. Experience in sales-oriented positions or roles that require high levels of customer interaction will be advantageous.
What We Offer:
Joining BNamericas means benefiting from a vibrant and inclusive workplace culture. Here are some of the standout benefits you can expect:
- Competitive monthly commissions.
- Comprehensive onboarding process and continuous training opportunities.
- An excellent working environment that promotes growth and development.
- Clear pathways for career advancement within the commercial domain.
We are excited about expanding our team and would love for you to be part of our journey. Join us and take advantage of our flexible work environment, development opportunities, and a great workplace atmosphere! 🌟