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Gross salary $600 - 700 Full time
Tech Support Representative Helpdesk N1
  • OpenLoop
  • Lima (In-office)
Soporte técnico CRM Service Desk English
OpenLoop is looking for Technical Support Representative (Helpdesk N1) to join our team in Lima, Peru. This role will be a member of the IT Team, collaborating closely with the IT Supervisor.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Send CV through Get on Board.

Job functions

Responsibilities include, but are not limited to:
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Managing clinical system integration.
  • Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
  • Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
  • Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
  • Other duties as assigned.

Qualifications and requirements

  • 1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).
  • Proven experience working with CRM systems (desired).
  • Experience troubleshooting and replacing hardware on laptops.
  • Ability to manage user accounts in Active Directory and Exchange.
  • Experience installing software, patches, and updates on laptops.
  • Experience troubleshooting basic network and software issues.
  • Ability and willingness to quickly learn new and existing technologies.
  • An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
  • Advanced problem solving skills.
  • Fluency in English (C1) and excellent written and verbal communication skills (required).
  • Available to work 5 days of the week, including weekends.
  • Available to work on-site at our office in Miraflores.

Desirable skills

  • Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).

Our Benefits

In addition to competitive salaries, this role includes:
  • Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
  • EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
  • AFP retirement plan—to help you save for the future.
  • We’ll assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.

Life insurance OpenLoop pays or copays life insurance for employees.
Paid sick days Sick leave is compensated (limits might apply).
Health coverage OpenLoop pays or copays health insurance for employees.
Dental insurance OpenLoop pays or copays dental insurance for employees.
Free car parking You can park your car for free at the premises.
Computer provided OpenLoop provides a computer for your work.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Vacation over legal OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks OpenLoop offers beverages and snacks for free consumption.
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$$$ Full time
Machine Learning Engineer IA Senior
  • Bci
  • Santiago (Temporarily remote)
Machine Learning LLMs APIs Agile Methodologies

La principal misión del cargo será desarrollar e implementar mediante metodologías ágiles de desarrollo de software de nuevos productos y servicios innovadores para la corporación BCI, con el propósito de hacerlos disponibles para nuestros clientes y colaboradores, contribuyendo a la generación de nuevos negocios, a la continuidad operacional del negocio, a la satisfacción del cliente y al cumplimiento de visión innovadora corporativa, asegurando la calidad, escalabilidad y time to market de las soluciones.

Exclusive offer from getonbrd.com.

En este rol tendrás la oportunidad de:

Diseñar soluciones tecnológicas end-to-end para proyectos que utilizan tecnologías de Gen AI. Reconocer y sistematizar los aprendizajes obtenidos en la implementación de los casos de uso en una metodología de trabajo end to end, que incluya desde la selección y tratamiento de las fuentes de datos no estructurados, su indexación, la construcción de las interacciones con los modelos, la evaluación de los resultados, las herramientas necesarias para su supervisión, entre otros. Evaluar el desempeño de los modelos de Gen AI en los casos de uso en construcción y en producción, definiendo métricas y estableciendo alternativas para lograr mejores resultados. Entender los modelos de costo asociados a los distintos proveedores de servicios de IA Generativa, permitiendo escalar los casos de uso con un costo eficiente y previsible. Dirigir el desarrollo de integraciones complejas y optimizadas con diversas APIs de LLMs, implementar estrategias avanzadas de fine-tuning, y utilizar frameworks como LangGraph para diseñar arquitecturas de agentes complejos y flujos de trabajo multi-agente altamente eficientes y mantenibles. Diseñar y desarrollar procesos y modelos de datos con la finalidad de proveer de data estructurada y no estructurada a las soluciones desarrolladas. Mantenerse a la vanguardia del ecosistema de Gen AI, liderando la evaluación y selección de modelos LLMs comerciales y Open Source, hyperscalers y proveedores de soluciones, con un enfoque estratégico en las alianzas del banco como Microsoft, Salesforce y Google, para identificar oportunidades de innovación y ventaja competitiva.

Requerimientos del cargo

Lidera el diseño, desarrollo y deployments de sistemas de machine learning, guiando e implementando casos de uso que generen impacto y estableciendo una metodología de trabajo que permita escalar la capacidad en forma gradual a las unidades de negocio y áreas habilitadoras del banco.

Para tener éxito en esta posición necesitas:

Ingeniería Civil (Computación, Industrial, Matemática, etc), Economía, o carreras afines (Magister en Data Science, Inteligencia Artificial, Tecnología, etc. para carreras no afines). Entre 4 a 6 años de experiencia en analytics, data science, machine learning y/o productos de datos. Desde 2 años de experiencia en desarrollo de soluciones de GenAI, incluyendo agentes, bots, o similares utilizando LLMs. Nivel avanzado en alguna de las siguientes herramientas como SPSS, Knime, Matlab, Machine Learning Studio, MLFlow, Kubeflow, Databricks, R, TensorFlow. Experiencia comprendiendo, utilizando y aplicando tecnologías de IA en contextos empresariales. Nivel avanzado en Python. Nivel avanzado en programación de datos con lenguajes como SQL, Spark, Scala, Hbase, MongoDB. Experiencia en Machine Learning, incluyendo elección de algoritmos, mejora de modelos (fine-tune), conversión de outputs, y visualización de insights.

Bicycle parking You can park your bicycle for free inside the premises.
Health coverage Bci pays or copays health insurance for employees.
Computer provided Bci provides a computer for your work.
Fitness subsidies Bci offers stipends for sports or fitness programs.
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