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Gross salary $2000 - 3000 Full time
Customer Success Manager con Enfoque Técnico
  • Khipu
Khipu es una empresa chilena Openfinance que presta servicios a más de 8 millones de usuarios. Nos especializamos en brindar soluciones innovadoras entregando productos confiables como transferencias electrónicas, PAC y WaaS. Actualmente, Khipu facilitó transacciones por más de 4500 millones de dólares en el 2024 con un equipo ágil y pequeño de 37 profesionales.
El equipo se caracteriza por utilizar metodologías modernas para crear productos de excelencia, fomentando una cultura de mejora continua, innovación e investigación tecnológica. Buscamos consolidar una experiencia óptima para todos nuestros clientes, apoyándonos en sistemas web y automatización e invitamos a nuevos talentos a integrarse y potenciar nuestro crecimiento y calidad de servicio generando impacto.

Funciones del Cargo

Customer Success Manager con enfoque técnico en Khipu, tiene como principal misión asegurar la satisfacción y fidelización de clientes a través de la guía y apoyo en la integración. Serás el punto de contacto clave para resolver inquietudes técnicas, contractuales, validación de datos y estrategias de mejora.
  • Atención al cliente y soporte técnico: Entender y apoyar las necesidades específicas de cada cliente, aportando soluciones personalizadas que faciliten y agilicen los procesos de integración recomendando mejores prácticas y usos adecuados y facilitando el uso óptimo de la plataforma.
  • Gestión de incidencias: Detectar, registrar y abordar problemas de relación con el cliente, escalándolos oportunamente para una rápida solución y seguimiento eficaz.
  • Colaboración interdisciplinaria: Trabajar de manera cercana con equipos internos de Khipu para alinear esfuerzos y garantizar respuestas claras, dando soluciones rápidas a las necesidades del cliente.
Este rol requiere combinar habilidades técnicas con una fuerte orientación al cliente, fomentando una comunicación fluida y una gestión proactiva para convertir los desafíos en oportunidades de mejora continua.

Requerimientos del cargo

Buscamos profesionales, preferentemente ingenieras o ingenieros, con orientación clara hacia la resolución de problemas y una alta capacidad empática. Es fundamental contar con habilidades comunicacionales sobresalientes y tener pasión el aprendizaje constante.
Conocimientos técnicos: Es indispensable poseer conocimientos en al menos un lenguajes de programación. Además, se requiere comprender el desarrollo basado en pruebas (TDD), así como el funcionamiento de aplicaciones web y protocolos asociados.
Además de los conocimientos técnicos, valoramos enormemente las habilidades sociales como la colaboración, la capacidad para pedir y ofrecer ayuda, y la disposición para trabajar en equipo. La combinación de una mentalidad orientada al cliente, sólida técnica y habilidades interpersonales son clave para el éxito en este cargo.

Cualidades Deseables

  • Pensamiento analítico para facilitar diagnósticos precisos y soluciones adecuadas.
  • Empatía para entender y anticiparse a las necesidades de los clientes.
  • Alta capacidad de resolución de problemas técnicos y funcionales.
  • Excelentes habilidades de comunicación clara y efectiva.
  • Adaptabilidad para ajustarse a los cambios y nuevos desafíos.
  • Fuerte orientación al cliente en la prestación de servicios.
  • Autogestión.
  • Templanza para manejar situaciones complejas.

Beneficios

  • Pertenecer a un equipo pequeño, comprometido e innovador que promueve un ambiente colaborativo.
  • Seguro complementario de salud para mayor tranquilidad y bienestar si vives en Chile.
  • Apoyo en salud mental con reembolsos por consultas psicológicas y psiquiátricas si vives en Chile.
  • 3 días administrativos al año (disponibilidad para solicitar medio día administrativo).
  • Horario flexible que favorece el balance entre vida personal y laboral.
  • Modalidad de teletrabajo, con eventos presenciales en las oficinas ubicadas en Santiago y con clientes.
  • Refrigerios compartidos: Khipu financia almuerzos cuando se juntan tres o más colaboradores.
  • Entorno relajado sin código de vestimenta formal.
  • Día del cumpleaños libre.

Pet-friendly Pets are welcome at the premises.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Paid sick days Sick leave is compensated (limits might apply).
Bicycle parking You can park your bicycle for free inside the premises.
Health coverage Khipu pays or copays health insurance for employees.
Computer provided Khipu provides a computer for your work.
Informal dress code No dress code is enforced.
Vacation on birthday Your birthday counts as an extra day of vacation.
APPLY VIA WEB
Gross salary $600 - 700 Full time
Patient Support Specialist
  • OpenLoop
  • Lima (In-office)
Customer Service Jira Slack G-Suite
OpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.
As part of our dynamic team, you'll collaborate with the Sales, and Customer Success departments to optimize our marketing operations. Our comprehensive services streamline the HR and Operations challenges in tele-health, making a significant impact in patient care across all 50 states.

About the Role

Responsibilities and essential functions include:

  • Scheduling appointments in EMR and EMR sub-organizations
  • Manage high volume phone line for office calls from patients
  • Manage phone and email customer service needs
  • Manage patient escalations calls and emails using problem-solving and
  • resolution skills
  • Send appointment reminders including text, email, and/or call reminders
  • through ZohoDesk or ZohoVoice applications
  • Sending medical records as necessary to payers and referrals
  • Other duties as assigned

Requirements

  • Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
  • Knowledge of G-Suite, Slack and Jira (desired).
  • Knowledge of the US healthcare system (desired).
  • Effective communication.
  • Multitasking
  • Problem solving and organization skills.
  • Go-beyond, takes initiative on tasks.
  • Fluency in English (C1) and excellent written and verbal communication skills.
  • Available to work 100% on site.

Our Benefits

In addition to competitive salaries, this role includes:

  • Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Full time job.
  • Unlimited Vacation Days
  • EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
  • Oncology healthcare plan covered 100% with Rimac
  • AFP retirement plan—to help you save for the future.
  • We will assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)

Accessible An infrastructure adequate for people with special mobility needs.
Life insurance OpenLoop pays or copays life insurance for employees.
Bicycle parking You can park your bicycle for free inside the premises.
Health coverage OpenLoop pays or copays health insurance for employees.
Retirement plan OpenLoop pays or matches payment for plans such as 401(k) and others.
Dental insurance OpenLoop pays or copays dental insurance for employees.
Free car parking You can park your car for free at the premises.
Computer provided OpenLoop provides a computer for your work.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Shopping discounts OpenLoop provides some discounts or deals in certain stores.
Vacation over legal OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks OpenLoop offers beverages and snacks for free consumption.
APPLY VIA WEB
Gross salary $1,000 Full time
Analista de Soporte de Sistemas
  • Enviame
SQL Postman Chrome Dev Tools Microsoft Office

¿Conoces Envíame?
Somos la plataforma y API de envíos más innovadora en Latinoamérica y nuestros sistemas procesan millones de transacciones mensuales de los principales eCommerce de Chile, Colombia, Perú y México.
Nuestro propósito es:

Crear tecnologías que innovan la logística, explorando más allá de lo imaginable para entregar experiencias extraordinarias.

Tenemos una cultura muy diversa y nos encanta compartir aficiones. Escuchamos las sugerencias de todos y nos arriesgamos a probar metodologías y tecnologías nuevas. Al ser Exploradores, tenemos un profundo sentido de aventura asociado al modo en que realizamos nuestro trabajo. Estamos creando una empresa que sea líder en la industria y que a la vez, sea referente en materias de cultura organizacional y clima laboral.

¡Te invitamos a vivir la experiencia de formar parte de Envíame!

Funciones del cargo

Buscamos Ingenieras/os Informáticas/os, Técnicos en Programación y Análisis o carrera a fin, para formar parte de nuestra Gerencia de Tecnología ejerciendo el cargo de Analista de Soporte de Sistemas en modalidad Contractor (Prestador de Servicios).

Como Analista de Soporte de Sistemas, tendrás un rol que implica ser la “primera línea” de recepción de urgencias y requerimientos desde áreas internas y externas y, a la vez, ejecutar pruebas de aceptación de software.

Las principales tareas son:
1° Registrar incidencias, analizar problemas y recopilar antecedentes técnicos para su reproducción.
2° Resolver problemas abordables o derivar problemas complejos al responsable técnico.
3° Velar por la resolución de problemas y gestionar indicadores asociados a tiempos de respuesta y de resolución de problemas

Requerimientos del cargo

¿Qué esperamos de ti?
Que te motiven los desafíos y las ganas de aprender.
Que seas proactiva/o y que te guste trabajar en equipo.
Que valores el buen ambiente laboral.
Foco en la resolución de problemas.
Interés en el trabajo remoto y con clientes de otros países de latinoamerica.

¿Qué conocimientos tecnológicos requieres?
Sql
Postman
Chrome dev tools
Herramientas Microsoft Office (World, Excel y Power Point)

Requerimientos Adicionales

El puesto requiere disponibilidad para trabajar en días feriados, ya que son parte de nuestras necesidades operativas. Exceptuando festividades como Navidad, Año Nuevo y Día del Trabajador.

A cambio, ofrecemos 10 días libres al año, que debes coordinar con tu Líder directo para programar tus descansos y hacer uso de ellos de forma organizada como compensación por tu esfuerzo y dedicación durante estos días.

Por favor, ten en cuenta que este puesto aplica bajo la modalidad BYOD (Bring Your Own Device), lo que significa que cada Explorador deberá contar con su propio equipo de trabajo (computadora).

  • Requerimiento mínimo asociado al dispositivo del explorador para su gestión y cargo considerando:
    • Procesador Mínimo: Intel I5 o similar
    • Ram Mínima: 16 GB
    • Disco Duro: SSD mínimo 256 GB

Beneficios

  • Trabajo desde casa (Homeoffice).
  • Early Friday (Día viernes salida a las 16:30 hrs).
  • El día de tu cumpleaños tienes libre o puedes elegir uno de esa semana.
  • Espacios de aprendizaje y capacitación mediante la adquisición de experiencia constante en este dinámico rubro.
  • Consideramos importante que tengas tiempo libre con tu familia, amigos, hobbies, etc. Por tanto, tenemos políticas orientadas a regalarle tiempo a nuestros colaboradores.
  • Contamos con Telemedicina 24/7, consultas psicológicas ilimitadas, Apps de Meditación, Fitness y asesoría financiera.

¡Nos vemos pronto Explorador/a!

¡Mucho éxito!

Wellness program Enviame offers or subsidies mental and/or physical health activities.
Fully remote You can work from anywhere in the world.
Informal dress code No dress code is enforced.
Vacation on birthday Your birthday counts as an extra day of vacation.
APPLY VIA WEB
Gross salary $600 - 700 Full time
Tech Support Representative Helpdesk N1
  • OpenLoop
  • Lima (In-office)
Soporte técnico CRM Service Desk English
OpenLoop is looking for Technical Support Representative (Helpdesk N1) to join our team in Lima, Peru. This role will be a member of the IT Team, collaborating closely with the IT Supervisor.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Job functions

Responsibilities include, but are not limited to:
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Managing clinical system integration.
  • Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
  • Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
  • Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
  • Other duties as assigned.

Qualifications and requirements

  • 1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).
  • Proven experience working with CRM systems (desired).
  • Experience troubleshooting and replacing hardware on laptops.
  • Ability to manage user accounts in Active Directory and Exchange.
  • Experience installing software, patches, and updates on laptops.
  • Experience troubleshooting basic network and software issues.
  • Ability and willingness to quickly learn new and existing technologies.
  • An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
  • Advanced problem solving skills.
  • Fluency in English (C1) and excellent written and verbal communication skills (required).
  • Available to work 5 days of the week, including weekends.
  • Available to work on-site at our office in Miraflores.

Desirable skills

  • Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).

Our Benefits

In addition to competitive salaries, this role includes:
  • Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
  • EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
  • AFP retirement plan—to help you save for the future.
  • We’ll assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.

Life insurance OpenLoop pays or copays life insurance for employees.
Paid sick days Sick leave is compensated (limits might apply).
Health coverage OpenLoop pays or copays health insurance for employees.
Dental insurance OpenLoop pays or copays dental insurance for employees.
Free car parking You can park your car for free at the premises.
Computer provided OpenLoop provides a computer for your work.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Vacation over legal OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks OpenLoop offers beverages and snacks for free consumption.
APPLY VIA WEB
$$$ Part time
Bilingual Virtual Housing Specialist (Spanish/English) – Part-Time & 100% Remote
  • CHFR
  • 100% Remote 📍 - Remoto 🌎
Part Time English Spanish Kindness Attention to Detail Customer Service


Bilingual Virtual Housing Specialist (Spanish/English) – Part-Time & 100% Remote


🏢 About Us:

We are a Corporate Housing company offering fully furnished rentals in Orlando and Miami, Florida.

We are currently hiring Bilingual Virtual Housing Specialists to join our team remotely.

No prior experience required – we provide paid training and mentorship!

Work comfortably from home with a stable internet connection and strong communication skills in both English and Spanish. Potential to move into full-time roles.


🎯 Who We’re Looking For:

Fully bilingual in Spanish and English (spoken and written)

Excellent communication skills in both languages strong grammar, punctuation, spelling & verbal fluency

Full fluency is required. If you do not meet this requirement, please do not apply



💻 Daily Job Tasks:

* Process customer inquiries via phone, chat, or email

* Present potential tenants with housing opportunities via phone or email

* Answer all email correspondence to potential tenants and current tenants

* Create and update spreadsheets

* Answer tenant maintenance calls and direct them to the correct landlord

* Send check-in and check-out instructions to existing tenants by email

* Send vacate notice and extension reminders to tenants 30 days prior to expiration of the lease agreement

* Send rental invoice to tenants

* Assist tenants through the reservation process (application, rental lease agreement, instructions)

* Organize files and keep all digital files up-to-date

* Set up showings and cleanings, organize Google Calendar, and set up reminders

* Complete marketing and internet research 

* Online Marketing: Email marketing, Posting Ads

* Some basic accounting functions, uploading receipts and assisting with expense reports

* Website & Social Media Updates



🛠️ Tools & Software You’ll Be Using:

Excel, Google Drive, Google Docs, Google Sheets, WhatsApp



✅ Requirements:

  • Quiet working environment, free of background noise and distractions
  • High-quality noise-canceling headset with microphone for calls
  • Must have a computer running Windows 10 or later, or a comparable operating system
  • Reliable internet connection at home (minimum 5 Mbps download speed)


🧠 Ideal Traits:

  • Superb communication skills and willingness to ask for additional guidance and direction.
  • Warm personality / Self motivated / Proactive / Dedicated / Devoted to learning
  • Attention to detail and problem-solving skills
  • Ability to multitask and prioritize daily workload
  • Communication and negotiation skills
  • Customer Service experience
  • Comfortable with video call meetings


🌴 Benefits & What We Offer:

  • Location Freedom. Ability to work anywhere in the world
  • Formal employment position (not an independent contractor role)
  • We are looking for long-term team members who want stable and meaningful remote work
  • Opportunities for professional growth, Potential to move into full-time roles.
  • Excellent working environment, great supportive team, fun, fair, honest and respectful
  • There is no need to have experience in the field / Paid training & Mentorship programs
  • PTO/ All Paid Holidays (11 days per year)
  • Paid Birthday (1 day) and Employment Anniversary Date (1 day)
  • Paid vacations: 2 weeks after 1 year; 3 weeks after 2 years; 4 weeks after 3 years.
  • Annual bonus equivalent to a 13th salary 



🕒 Part Time Position Work Schedule:

Part time position (4 hours per day / 20 hours a week). Please select your work schedule preference:


Monday to Friday - 1pm to 5pm   (US Eastern Time)

Monday to Friday - 2pm to 6pm   (US Eastern Time)

2 days off (weekly on weekends)


💵 Salary:

       Base salary: USD $300/month

💰 Plus commission on each reservation made or extension:

  ◦ $20 for each short-term rental booking

  ◦ $40 for each booking of 7 months or more

  ◦ $50 for each 1-year rental

  ◦ Note: Same commissions apply to lease extensions under the same terms

 🎁 Annual bonus: Equivalent to a 13th salary



✅ How to Apply:

At CHFR, we understand that finding a new role is challenging and that self-doubt can prevent you from applying to a role. Not sure if you tick all the boxes, but are you proficient in English? We encourage you to apply. We have a culture of learning, and if this job description sounds exciting, we’d love to hear from you. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Ready to join our team? Apply now and take the first step toward a rewarding remote career! Please apply on the link below, you’ll be taken to a page where you can attach your resume, and you will be asked to answer a few questions:

👉   https://corporatehousingforrent.com/job-application-form/


APPLY VIA WEB
Gross salary $2600 - 2900 Full time
Especialista en Soporte y Gestión de Aplicaciones TI
  • Interfell
SQL Virtualization Azure Cloud Computing

En Interfell, conectamos empresas con el más destacado talento IT de LATAM, impulsando el futuro del mundo empresarial a través del trabajo remoto. Buscamos un ESPECIALISTA EN SOPORTE Y GESTIÓN DE APLICACIONES TI formarás parte del equipo de IT Service Desk brindando soporte nivel 1 y nivel 2 cuando se requiera de acuerdo a tus fuciones.

Funciones del cargo

Soporte Técnico:

  • Brindar soporte nivel 1 para aplicaciones internas cliente-servidor y escalar a nivel 2 cuando sea necesario.
  • Proporcionar soporte nivel 1 para aplicaciones externas en la nube y SaaS, escalando a nivel 2 según se requiera.
  • Monitorear activamente sistemas en producción y trabajos programados, interviniendo y comunicando según corresponda.

Mantenimiento y Seguridad:

  • Realizar mantenimiento regular de aplicaciones internas y externas.
  • Completar listas de verificación de ciberseguridad para nuevas y actuales aplicaciones.
  • Configurar y probar SSO (Inicio de Sesión Único) en nuevas aplicaciones en coordinación con equipos internos y externos.
  • Gestionar autorizaciones de usuario y controles de acceso basados en roles.

Gestión y Documentación:

  • Asegurar que el Service Desk esté preparado para nuevas aplicaciones, incorporando procesos operativos en todos los planes de implementación.
  • Liderar la creación y mantenimiento de la base de conocimiento de soporte técnico y documentación de aplicaciones.
  • Contribuir a la definición y documentación de requisitos técnicos en infraestructura, seguridad, soporte continuo y rendimiento.
  • Apoyar la instalación, operación y mantenimiento de software y aplicaciones.
  • Investigar, evaluar y recomendar nuevas herramientas o sistemas cuando sea necesario.

Requerimientos del cargo

  • Título en Ciencias de la Computación, Certificación A+ o +4 años de experiencia en soporte IT y aplicaciones de software.
  • Experiencia previa en un rol de soporte de aplicaciones nivel 1.
  • Habilidad en documentación técnica.
  • Conocimientos básicos en SQL (consultas de nivel inicial).
  • Experiencia en resolución de problemas de aplicaciones.
  • Conocimientos de productos y servicios de Microsoft, incluyendo Azure, Microsoft365, Active Directory, Azure Active Directory.
  • Conocimiento demostrable en Desarrollo M365 (PowerApps, Power Automate).
  • Experiencia con tecnologías de virtualización de escritorios, incluyendo Citrix y VMWare.
  • Autenticación SSO y de Doble Factor "token" Microsoft, instalación y solución de problemas.
  • Experiencia en coordinación y despliegue de aplicaciones de terceros en diferentes entornos.

Opcionales

  • Certificaciones y educación técnica relevante de Microsoft.
  • Experiencia con Microsoft Exchange.
  • Experiencia con Azure o GCP.
  • Experiencia con GitHub y prácticas de devops.
  • Experiencia en marcos de TI (Metodologías AGILE).
  • Conocimiento en ITIL y estar actualizado es deseable.

Condiciones

  • Oportunidad de crecimiento
  • Excelente cultura corporativa
  • Vacaciones y días festivos
  • Pago USD de acuerdo a la experiencia.
  • Trabajo 100% remoto
  • Contratación a largo plazo, renovaciones anuales, en modalidad de contractor
  • Jornada de trabajo: Lunes a viernes de 8:00 AM a 5:00 PM - Hora Costa Rica

Fully remote You can work from anywhere in the world.
APPLY VIA WEB
Gross salary $600 - 700 Full time
Tech Support Representative Helpdesk N1
  • OpenLoop
  • Lima (In-office)
Service Desk CRM English Soporte técnico
OpenLoop is looking for Technical Support Representative (Helpdesk N1) to join our team in Lima, Peru. This role will be a member of the IT Team, collaborating closely with the IT Supervisor.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Job functions

Responsibilities include, but are not limited to:
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Managing clinical system integration.
  • Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
  • Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
  • Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
  • Other duties as assigned.

Qualifications and requirements

  • 1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).
  • Proven experience working with CRM systems (desired).
  • Experience troubleshooting and replacing hardware on laptops.
  • Ability to manage user accounts in Active Directory and Exchange.
  • Experience installing software, patches, and updates on laptops.
  • Experience troubleshooting basic network and software issues.
  • Ability and willingness to quickly learn new and existing technologies.
  • An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
  • Advanced problem solving skills.
  • Fluency in English (C1) and excellent written and verbal communication skills (required).
  • Available to work 5 days of the week, including weekends.
  • Available to work on-site at our office in Miraflores.

Desirable skills

  • Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).

Our Benefits

In addition to competitive salaries, this role includes:
  • Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
  • EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
  • AFP retirement plan—to help you save for the future.
  • We’ll assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.

Life insurance OpenLoop pays or copays life insurance for employees.
Paid sick days Sick leave is compensated (limits might apply).
Health coverage OpenLoop pays or copays health insurance for employees.
Dental insurance OpenLoop pays or copays dental insurance for employees.
Free car parking You can park your car for free at the premises.
Computer provided OpenLoop provides a computer for your work.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Vacation over legal OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks OpenLoop offers beverages and snacks for free consumption.
APPLY VIA WEB
Gross salary $2000 - 3000 Full time
Customer Success Manager con Enfoque Técnico
  • Khipu
TDD Customer Success Technical Support Agile Methodologies
Khipu es una empresa chilena Openfinance que presta servicios a más de 8 millones de usuarios. Nos especializamos en brindar soluciones innovadoras entregando productos confiables como transferencias electrónicas, PAC y WaaS. Actualmente, Khipu facilitó transacciones por más de 4500 millones de dólares en el 2024 con un equipo ágil y pequeño de 37 profesionales.
El equipo se caracteriza por utilizar metodologías modernas para crear productos de excelencia, fomentando una cultura de mejora continua, innovación e investigación tecnológica. Buscamos consolidar una experiencia óptima para todos nuestros clientes, apoyándonos en sistemas web y automatización e invitamos a nuevos talentos a integrarse y potenciar nuestro crecimiento y calidad de servicio generando impacto.

This job is published by getonbrd.com.

Funciones del Cargo

Customer Success Manager con enfoque técnico en Khipu, tiene como principal misión asegurar la satisfacción y fidelización de clientes a través de la guía y apoyo en la integración. Serás el punto de contacto clave para resolver inquietudes técnicas, contractuales, validación de datos y estrategias de mejora.
  • Atención al cliente y soporte técnico: Entender y apoyar las necesidades específicas de cada cliente, aportando soluciones personalizadas que faciliten y agilicen los procesos de integración recomendando mejores prácticas y usos adecuados y facilitando el uso óptimo de la plataforma.
  • Gestión de incidencias: Detectar, registrar y abordar problemas de relación con el cliente, escalándolos oportunamente para una rápida solución y seguimiento eficaz.
  • Colaboración interdisciplinaria: Trabajar de manera cercana con equipos internos de Khipu para alinear esfuerzos y garantizar respuestas claras, dando soluciones rápidas a las necesidades del cliente.
Este rol requiere combinar habilidades técnicas con una fuerte orientación al cliente, fomentando una comunicación fluida y una gestión proactiva para convertir los desafíos en oportunidades de mejora continua.

Requerimientos del cargo

Buscamos profesionales, preferentemente ingenieras o ingenieros, con orientación clara hacia la resolución de problemas y una alta capacidad empática. Es fundamental contar con habilidades comunicacionales sobresalientes y tener pasión el aprendizaje constante.
Conocimientos técnicos: Es indispensable poseer conocimientos en al menos un lenguajes de programación. Además, se requiere comprender el desarrollo basado en pruebas (TDD), así como el funcionamiento de aplicaciones web y protocolos asociados.
Además de los conocimientos técnicos, valoramos enormemente las habilidades sociales como la colaboración, la capacidad para pedir y ofrecer ayuda, y la disposición para trabajar en equipo. La combinación de una mentalidad orientada al cliente, sólida técnica y habilidades interpersonales son clave para el éxito en este cargo.

Cualidades Deseables

  • Pensamiento analítico para facilitar diagnósticos precisos y soluciones adecuadas.
  • Empatía para entender y anticiparse a las necesidades de los clientes.
  • Alta capacidad de resolución de problemas técnicos y funcionales.
  • Excelentes habilidades de comunicación clara y efectiva.
  • Adaptabilidad para ajustarse a los cambios y nuevos desafíos.
  • Fuerte orientación al cliente en la prestación de servicios.
  • Autogestión.
  • Templanza para manejar situaciones complejas.

Beneficios

  • Pertenecer a un equipo pequeño, comprometido e innovador que promueve un ambiente colaborativo.
  • Seguro complementario de salud para mayor tranquilidad y bienestar si vives en Chile.
  • Apoyo en salud mental con reembolsos por consultas psicológicas y psiquiátricas si vives en Chile.
  • 3 días administrativos al año (disponibilidad para solicitar medio día administrativo).
  • Horario flexible que favorece el balance entre vida personal y laboral.
  • Modalidad de teletrabajo, con eventos presenciales en las oficinas ubicadas en Santiago y con clientes.
  • Refrigerios compartidos: Khipu financia almuerzos cuando se juntan tres o más colaboradores.
  • Entorno relajado sin código de vestimenta formal.
  • Día del cumpleaños libre.

Pet-friendly Pets are welcome at the premises.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Paid sick days Sick leave is compensated (limits might apply).
Bicycle parking You can park your bicycle for free inside the premises.
Health coverage Khipu pays or copays health insurance for employees.
Computer provided Khipu provides a computer for your work.
Informal dress code No dress code is enforced.
Vacation on birthday Your birthday counts as an extra day of vacation.
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Gross salary $600 - 700 Full time
Patient Support Specialist
  • OpenLoop
  • Lima (In-office)
G Suite Customer Service Jira Slack
OpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.
As part of our dynamic team, you'll collaborate with the Sales, and Customer Success departments to optimize our marketing operations. Our comprehensive services streamline the HR and Operations challenges in tele-health, making a significant impact in patient care across all 50 states.

© getonbrd.com.

About the Role

Responsibilities and essential functions include:

  • Scheduling appointments in EMR and EMR sub-organizations
  • Manage high volume phone line for office calls from patients
  • Manage phone and email customer service needs
  • Manage patient escalations calls and emails using problem-solving and
  • resolution skills
  • Send appointment reminders including text, email, and/or call reminders
  • through ZohoDesk or ZohoVoice applications
  • Sending medical records as necessary to payers and referrals
  • Other duties as assigned

Requirements

  • Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
  • Knowledge of G-Suite, Slack and Jira (desired).
  • Knowledge of the US healthcare system (desired).
  • Effective communication.
  • Multitasking
  • Problem solving and organization skills.
  • Go-beyond, takes initiative on tasks.
  • Fluency in English (C1) and excellent written and verbal communication skills.
  • Available to work 100% on site.

Our Benefits

In addition to competitive salaries, this role includes:

  • Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Full time job.
  • Unlimited Vacation Days
  • EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
  • Oncology healthcare plan covered 100% with Rimac
  • AFP retirement plan—to help you save for the future.
  • We will assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)

Accessible An infrastructure adequate for people with special mobility needs.
Life insurance OpenLoop pays or copays life insurance for employees.
Bicycle parking You can park your bicycle for free inside the premises.
Health coverage OpenLoop pays or copays health insurance for employees.
Retirement plan OpenLoop pays or matches payment for plans such as 401(k) and others.
Dental insurance OpenLoop pays or copays dental insurance for employees.
Free car parking You can park your car for free at the premises.
Computer provided OpenLoop provides a computer for your work.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Shopping discounts OpenLoop provides some discounts or deals in certain stores.
Vacation over legal OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks OpenLoop offers beverages and snacks for free consumption.
APPLY VIA WEB
Gross salary $600 - 700 Full time
Tech Support Representative Helpdesk N1
  • OpenLoop
  • Lima (In-office)
Soporte técnico CRM Service Desk English
OpenLoop is looking for Technical Support Representative (Helpdesk N1) to join our team in Lima, Peru. This role will be a member of the IT Team, collaborating closely with the IT Supervisor.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Send CV through Get on Board.

Job functions

Responsibilities include, but are not limited to:
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Managing clinical system integration.
  • Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
  • Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
  • Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
  • Other duties as assigned.

Qualifications and requirements

  • 1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).
  • Proven experience working with CRM systems (desired).
  • Experience troubleshooting and replacing hardware on laptops.
  • Ability to manage user accounts in Active Directory and Exchange.
  • Experience installing software, patches, and updates on laptops.
  • Experience troubleshooting basic network and software issues.
  • Ability and willingness to quickly learn new and existing technologies.
  • An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
  • Advanced problem solving skills.
  • Fluency in English (C1) and excellent written and verbal communication skills (required).
  • Available to work 5 days of the week, including weekends.
  • Available to work on-site at our office in Miraflores.

Desirable skills

  • Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).

Our Benefits

In addition to competitive salaries, this role includes:
  • Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
  • EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
  • AFP retirement plan—to help you save for the future.
  • We’ll assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.

Life insurance OpenLoop pays or copays life insurance for employees.
Paid sick days Sick leave is compensated (limits might apply).
Health coverage OpenLoop pays or copays health insurance for employees.
Dental insurance OpenLoop pays or copays dental insurance for employees.
Free car parking You can park your car for free at the premises.
Computer provided OpenLoop provides a computer for your work.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Vacation over legal OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks OpenLoop offers beverages and snacks for free consumption.
APPLY VIA WEB