Penji is a rapidly growing design company known for hiring only the top 2% of all designers and fostering a culture of excellence with great people, managers, and benefits. The company serves clients worldwide with creative solutions focused on advertising and marketing sectors. At Penji, we understand the critical role of strategic communication in driving growth, which is why we have developed a tech and marketing podcast aimed at industry leaders including agency owners, SaaS marketers, media buyers, and creatives. This podcast serves as a high-impact channel to showcase strategies, industry trends, and to position Penji as the leading creative partner in solving marketing and design challenges.

Originally published on getonbrd.com.

• Client Portfolio Management: Manage assigned clients by researching their branding, understanding their business goals, and maintaining consistent communication to ensure satisfaction.
• Strategic Communication: Email and message clients regularly following communication guidelines, proactively addressing needs and gathering feedback.
• Onboarding Leadership: Conduct onboarding calls with new clients alongside Account Executives to familiarize them with Penji's process and set expectations for success.
• Discovery Planning: Guide each new client through a 30-day discovery period to understand their preferences, design needs, and identify compatible designers for their account.
• 90-Day Success Journey: Walk clients through structured 90-day journey with monthly recap meetings to gather feedback, adjust strategies, and ensure satisfaction milestones are met.
• Strategy Sessions: Schedule and conduct strategy calls to understand clients' 3-6 month goals and proactively plan upcoming projects that align with their objectives.
• Upgrade Identification: Monitor account usage patterns and identify opportunities to upgrade clients (additional design slots, developer add-ons, premium features) to better serve their needs.
• Brand Profile Management: Create and maintain brand profiles for all clients to ensure design consistency and quality across all projects.
• Designer-Client Matching: Collaborate with Project Managers to ensure the right designers are assigned to each client based on style compatibility and expertise.
• Creative Direction: Provide design advice and strategic guidance on client projects through hidden notes, brief clarifications, and direct communication with design teams.
• Quality Oversight: Monitor project quality and report issues with designers, projects, or team performance to maintain high standards.
• Client Retention: Act as primary point of contact for clients, building strong relationships that drive retention beyond the 90-day journey.
• Cross-Team Collaboration: Work closely with Project Managers and Account Executives to coordinate seamless client experiences and project execution.
• Performance Reporting: Track and report on client satisfaction, account health, upgrade opportunities, and portfolio performance metrics.