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Customer Success Manager

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Customer Success Manager

AutoRaptor

AutoRaptor

Salary: $$$
Type: Full time

Tags: CRM Sales SaaS Growth

This position operates on U.S. Eastern Time (9:00 AM – 5:00 PM EST).

AutoRaptor is a trusted, high-growth CRM designed for automotive dealerships. Since 18 years, we’ve helped 500+ dealerships across North America manage leads, inventory, and multi-channel communications (phone, email, SMS). Recently under new ownership, we’re expanding our Customer Success Organization to scale client impact, retention, and expansion. This role sits at the heart of our remote-first, globally distributed team, contributing to an evolving product suite and a customer-centric culture that drives measurable outcomes for dealerships.

Official source: getonbrd.com.

Key Responsibilities

  • Own the end-to-end customer journey for a portfolio of automotive dealership clients, ensuring onboarding success, adoption, retention, and growth.
  • Lead onboarding sessions, train clients on AutoRaptor features, and share best practices to optimize dealership operations and sales.
  • Develop long-term relationships with stakeholders, create tailored account strategies, and identify upsell opportunities to maximize value.
  • Collaborate with Product & Engineering to relay customer feedback, prioritize feature requests, and communicate rollout plans to clients.
  • Create and maintain customer enablement materials (how-to guides, FAQs, training resources) to empower dealerships to use AutoRaptor effectively.
  • Monitor health indicators, drive adoption metrics, and implement renewal strategies to ensure high retention.
  • Coordinate cross-functional efforts to deliver a seamless customer experience, balancing client needs with product capabilities.

What You Will Do

We are seeking a proactive Customer Success Manager to help drive retention and growth for AutoRaptor’s automotive dealership clients. You will be the trusted advisor for your portfolio, translating client goals into actionable success plans, and partnering with Product, Engineering, and Sales to deliver outcomes. You should be comfortable operating in a remote-first, fast-growing environment, capable of communicating complex concepts clearly, and motivated to enable customers to achieve tangible business results.
Required skills include strong B2B SaaS customer success or account management experience, excellent communication, strategic thinking, and the ability to manage multiple accounts with competing priorities. Experience in the automotive sector or familiarity with CRM tools is a plus. You should be comfortable working EST hours and collaborating with a globally distributed team.

Desirable Skills & Experience

Nice-to-have experience in the automotive industry, dealership operations, or familiarity with CRM platforms (e.g., HubSpot) or automotive-specific tools. Prior exposure to training, enablement, or customer-centric documentation will help you succeed in this role. Self-motivation, independent work style in a remote environment, and a collaborative mindset across time zones are highly valued.

Benefits & Perks

  • Competitive salary
  • 20 days PTO
  • Remote-first work culture with flexible scheduling
  • Professional growth opportunities, and a collaborative, product-focused environment
  • Join AutoRaptor and contribute to an impactful CRM solution for automotive dealer networks

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Source: GetOnBoard | Main Category: Customer Support