Remote Jobs

About the role

Warm leads only. No cold calls. You will respond to web form inquiries fast, book site visits, guide clients from first call to final review, and keep every step on schedule. Two active projects per week on average. Superintendent runs the site and subcontractors perform the work. You own the client experience and the follow up.

Responsibilities

1. Respond to new web form leads within one minute during business hours and within five minutes after hours
2. Call first then text then email. Leave a short voicemail and set a callback task
3. Qualify needs using our checklist and log details in GoHighLevel
4. Book site visits with two time options and a two hour arrival window. Send confirmation and the prep guide
5. Keep the pipeline accurate in GoHighLevel. Move every deal to the right stage after each touch
6. Follow up on proposals Day 1 Day 3 Day 7 and Day 14 until deposit or disqualification
7. After signature run onboarding with the client and superintendent. Confirm finish and color access pets parking and neighbor notices
8. Send daily client updates by four in the afternoon on workdays with what was done the plan for tomorrow and a photo link
9. Manage change order messaging with photos price and time impact and send for e signature before work continues
10. Schedule the final walk within forty eight hours of last coat. Deliver the care guide and warranty. Request the review link
11. Coordinate with accounts receivable on deposits progress invoices and final payment status
12. Report weekly on speed to lead set rate show rate close rate on time updates and review rate

Requirements

1. Phone first communicator who handles live calls with a calm tone and clear language
2. Experience in home services construction or client service roles with scheduling and follow up ownership
3. CRM discipline. GoHighLevel experience preferred
4. Strong writing for texts and emails and the ability to explain scope and next steps simply
5. Comfortable coordinating with a superintendent and subcontractors
6. Organized and reliable. Can manage two active projects and a steady follow up queue without missing deadlines
7. Available seven to five with same day callbacks for late submissions until seven
8. Authorization to work in the United States. Reliable transportation for occasional site visits when needed

Success metrics

1. Speed to lead under one minute during business hours and under five minutes after hours
2. Set rate at seventy percent on qualified leads
3. Show rate at eighty percent
4. Close rate at thirty five percent on shown appointments
5. Daily client update on time rate at ninety five percent
6. Five star review rate at forty percent or better

Nice to have

1. Stucco or exterior trades knowledge
2. Bilingual English and Spanish
3. Experience with digital signatures and photo logging apps

Schedule and location

Standard hours seven to five with same day callbacks until seven. Office based with occasional field visits to job sites as needed.

Compensation

Competitive base plus appointment and revenue incentives. Final package based on experience and results. We will align on a plan during the interview.

How to apply

Email resume to info@stuccochampions.com with three short items

1. Two sentences on sand versus smooth and which you prefer
2. A brief example of turning a maybe into a yes
3. A two sentence sample daily client update

About the Role

We're looking for a proactive, system-oriented Operations Support Lead who thrives on

solving problems before they happen. In this role, you'll serve as the steady operational

heartbeat behind multiple Amazon brands - ensuring smooth admin processes, fast customer

support, and consistent internal communication across a growing global team.

You'll be the go-to for flagging brand risks, keeping the CEO informed, and making sure nothing

falls through the cracks.

If you're hyper-organized, love taking initiative, and want to grow into a senior operations role

over time, this might be your perfect fit.

What You'll Do

• Monitor brand health across platforms like Amazon Seller Central
• Flag operational risks like stockouts, negative reviews, and refund spikes
• Respond to the customer via Amazon/email with clarity and care
• Track and escalate recurring support issues
• Maintain a simple, reliable support system (templates, FAQs, issue logs)
• Organize SOPs, templates, and documentation in a central repository
• Support internal admin tasks: file management, reports, calendars
• Serve as a people-ops liaison for employee check-ins, follow-ups, and milestones
• Update leadership weekly with risk summaries and "heads-up" ins
• Own quarterly Rocks - your personal strategic deliverables

Measurables You’ll Be Evaluated On

We believe in clarity and consistency. You’ll be evaluated weekly on:

• Brand Health Reviews completed by Friday
• % of critical issues flagged within 24 hours
• % of customer support tickets responded to within 24 hours of repeated issues logged
• and escalated
• 1+ SOP or document updated weekly
• % of team queries resolved or routed within 48 hours
• % of recurring reminders sent on time (check-ins, reviews, etc.)
• % completion of weekly admin checklist
• 2+ leadership updates sent weekly
• 1+ improvement idea shared weekly
• Quarterly Rocks Completion — $200 bonus per Rock!

Rock Bonus Program

We don’t believe in working hard without recognition. You’ll be eligible to earn a $200 bonus

per quarter for each Rock (key goal) completed on time and aligned with company priorities.

You help us move the needle – we help you grow your wallet.

What We’re Looking For

• 3+ years in administrative coordination, operations support, or customer service (remote/virtual experience preferred)
• Strong organizational and time-management skills; able to juggle multiple tasks without dropping details
• Experience with Amazon Seller Central, e-commerce platforms, or similar tools is a big plus
• Proactive problem-solver who anticipates risks before they escalate
• Excellent English communication skills – both written and spoken
• Comfortable working across time zones and adapting to shifting priorities
• Tech-savvy and system-oriented; able to manage documentation, SOPs, and shared tools with consistency
• Bonus points if you’ve built or improved processes in a growing team environment
• MUST PROVIDE YOUR EQUIPMENT AND A RELIABLE HIGH-SPEED INTERNET CONNECTION

Core Values You’ll Embody

● Communicate, Communicate, Communicate

We don’t expect perfection. But we do expect radical transparency. Whether it’s

progress or roadblocks – keep your team in the loop.

● Take Chances, Learn Things

Not sure? Dive in anyway. Learn, ask, iterate. Growth is messy, and that’s okay.

● Do The Right Thing, Even If We Lose Money

Integrity over shortcuts. We back the long game – client-first, always.

● Have Goals, Move the Needle

This isn’t a “do what you’re told” kind of role. We value team members who set

their targets, build smart systems, and push us to be better.

●Stay Balanced

Sourcing is one piece of the puzzle. Collaborate cross-functionally. Bring a

steady hand – and a little fun.