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Gross salary $1800 - 2100 Full time
Customer Care Representative
  • Property Revolution
Communication Problem Solving CSAT Attention To Detail

Property Revolution is a high-performance, values-driven home improvement firm based in Michigan, USA. We are expanding our remote Front-Line team and recruiting a Senior CCR. This project focuses on delivering exceptional customer experiences, safeguarding data integrity, and driving sustainable growth for our remodeling division. You will help shape our first impressions plan, ensuring every homeowner interaction aligns with our standards of trust, empathy, and professionalism. Our aim is to build a scalable, process-driven customer care operation that supports both a stable, long-term career and opportunities for internal advancement within a premier construction brand.

Find this vacancy on Get on Board.

YOUR CORE RESPONSIBILITIES

  • Field calls from clients and set qualified appointments for sales team.
  • Lead and mentor the Front-Line team to maintain 100% departmental accuracy, generate high-level reporting, and coach junior teammates to success.
  • Master conversion strategies by conducting curiosity-based questioning to connect Project Consultants with the right homeowners at the right time.
  • Ensure data integrity across CRM platforms (JobNimbus, GoHighLevel, Calendly) by identifying missing fields, cleaning records, and maintaining pristine reporting.
  • Serve as a Communication Ninja, turning frustrated callers into loyal advocates while adhering to SOPs to protect our 5-star reputation.
  • Maintain superior US English proficiency in both written and verbal communication to authentically engage with homeowners.
  • Operate within the EOS-driven framework to sustain a stable, growth-oriented work environment.

ROLE OVERVIEW AND REQUIREMENTS

We are seeking experienced Customer Care Representatives who can deliver trust-building conversations and precise data handling in a 100% remote setting. The Senior CCR will guard our data, lead the team, and manage complex customer scenarios, while modeling strong communication, empathy, and professional authority. You will be evaluated on lead-to-appointment conversion, CSAT scores, and data cleanliness. You should thrive in a fast-paced, metrics-driven culture and be capable of mentoring junior teammates to achieve their career goals. A commitment to long-term employment, reliability, and a proactive attitude are essential.
Key requirements include:
  • Excellent written and spoken US English; ability to connect naturally with homeowners.
  • Proven experience in high-volume customer communication and CRM management.
  • Strong problem-solving, data literacy, and attention to detail.
  • Comfort with scheduling, appointment setting, and coordinating with project teams.
  • Ability to work within fixed schedules (EST) from a remote location.

DESIRABLE SKILLS AND EXPERIENCE

Prior experience in home remodeling, exterior renovation, or construction industries is a plus. Familiarity with JobNimbus, GoHighLevel, and Calendly is preferred. A track record of achieving high CSAT scores and consistent response times will set you apart. Knowledge of EOS (Entrepreneurial Operating System) principles is beneficial. Strong time-management skills and a collaborative mindset are highly valued.

WHAT WE OFFER

• Remote, global opportunity with a structured, high-performance culture. • Regular pay cycle (every other Friday) and clear schedule: Monday–Friday, 7:30 AM–5:00 PM EST. • Growth within the EOS (Entrepreneurial Operating System) framework. • Professional development in procurement, data stewardship, and project coordination. • Supportive team environment and opportunities to advance within a premier construction brand.

Fully remote You can work from anywhere in the world.
VIEW JOB APPLY VIA WEB
Gross salary $3000 - 4500 Full time
Enterprise Customer Success Manager
  • PartnerTap
Data Analysis SaaS Growth Customer Success
PartnerTap is a high-growth startup transforming how sales and channel teams collaborate across organizations. Our platform automates and streamlines the tedious steps channel professionals go through to effectively work with their partners. We serve enterprise customers by delivering an account mapping, co-selling, and ecosystem orchestration platform that provides robust attribution data and measurable ROI. This role contributes to shaping the customer journey, ensuring strategic value realization, and driving long-term partnerships with Global 2000 and large-scale enterprises across industries.

This job offer is available on Get on Board.

What You’ll Do

  • Serve as the primary executive-level relationship owner for a portfolio of enterprise customers
  • Lead onboarding, implementation coordination, and value-realization
  • Develop and execute customer success plans aligned to business KPIs
  • Drive product adoption and maturity across complex teams and regions
  • Facilitate Monthly Business Reviews (MBRs) with senior stakeholders
  • Identify expansion and cross-sell opportunities in partnership with Sales
  • Ensure renewal success and long-term retention
  • Proactively identify risk and create mitigation strategies
  • Partner with Product to translate feedback into roadmap insights
  • Analyze usage, adoption, and business outcomes to demonstrate value
  • Build trusted-advisor relationships grounded in strategy and results

About the Role & Requirements

We are seeking a highly strategic Enterprise Customer Success Manager to own relationships with our largest and most complex customers. This is a senior, outcomes-driven, executive-facing position that drives measurable business value, adoption, and renewal. You’ll collaborate with Revenue, Product, Support, and executives to ensure customers view PartnerTap as a mission-critical technology partner.
What Success Looks Like:
  • High gross and net revenue retention
  • Measurable adoption growth across enterprise users and teams
  • Strong executive sponsorship at multiple levels
  • Documented customer outcomes tied to revenue impact
  • Expansion opportunities originated through value delivery
  • Customers who advocate for the platform publicly and internally

About You

  • 5–10+ years in Enterprise Customer Success, Strategic Accounts, or Consulting
  • Experience with Global 2000 or large-scale enterprise organizations
  • Exceptional executive communication and relationship-building skills
  • Strong business acumen with understanding of revenue models and value drivers
  • Proven success managing renewal cycles and expansion motions
  • Comfort navigating complex, matrixed organizations
  • Data-driven, structured, and outcome-focused mindset
  • Experience in SaaS, data platforms, GTM technology, or enterprise software preferred
  • A Plus: understanding Channel, Partnerships, Ecosystem (GTM strategies)

Why Join PartnerTap

Join a high-growth, innovative company with a strong engineering culture. Remote-friendly environment with opportunities for collaboration across time zones. Competitive compensation and equity, flexible work arrangements, and a focus on work-life balance. Access to modern tooling, learning opportunities, and mentorship from a talented team. Work on impactful product features used by major enterprises and contribute to shaping the future of PartnerTap’s platform. This role offers meaningful ownership, continuous learning, and a chance to influence product direction and technical strategy.

Fully remote You can work from anywhere in the world.
Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Computer provided PartnerTap provides a computer for your work.
Vacation over legal PartnerTap gives you paid vacations over the legal minimum.
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$$$ Full time
Ingeniero de Sistemas CDN
  • Mediastream
  • Bogotá (In-office)
Ruby Python Linux Web server

En Mediastream, lideramos la tecnología de streaming para grandes empresas y broadcasters a nivel mundial. Nuestro equipo desarrolla herramientas propias para optimizar la entrega de contenido audiovisual y garantizar experiencias de alta calidad para audiencias globales. Buscamos fortalecer nuestra infraestructura CDN para entregar contenido de forma rápida, segura y escalable, manteniendo un soporte 24/7 para nuestros clientes. El rol se integrará al equipo de ingeniería para diseñar, implementar y optimizar soluciones CDN end-to-end que soporten picos de tráfico y la distribución de contenido en múltiples regiones. Participarás en proyectos de alto impacto, colaborando con equipos de desarrollo de aplicaciones, ciberseguridad y operaciones.

This job offer is available on Get on Board.

Funciones y responsabilidades

  • Diseñar, configurar y optimizar la infraestructura de la CDN para mejorar la velocidad y la seguridad de la entrega de contenido.
  • Monitorear de forma continua el rendimiento de la CDN, identificar cuellos de botella y aplicar optimizaciones para garantizar continuidad y rendimiento operativo.
  • Rotar turnos de guardia y supervisar de forma sincronizada eventos de streaming de alta concurrencia.
  • Implementar medidas de seguridad para proteger la CDN frente a amenazas, incluidos ataques DDoS y otros vectores de ataque.
  • Colaborar estrechamente con equipos de desarrollo de aplicaciones y ciberseguridad para asegurar integraciones eficientes y políticas de seguridad.
  • Trabajar con equipos de desarrollo y contenido para optimizar la entrega de contenido a través de la CDN.
  • Investigar y evaluar tecnologías, tendencias y mejores prácticas en CDN; proponer, acordar, implementar, documentar y capacitar al equipo.

Requisitos y perfil buscado

Formación: Ingeniería Informática, Sistemas, Redes o campo afín. Certificaciones en nube, redes o Linux son valoradas (p. ej., AWS, Cisco, Linux, Nginx, Docker).

Conocimientos técnicos: Sistemas operativos Linux (Ubuntu, Debian, CentOS), administración y soporte de infraestructuras de red (BGP, HTTP, DNS, DHCP, NTP, TCP/IP, FTP, firewalls), herramientas de monitorización (con preferencia Datadog), scripting (Bash, Python, Ruby u otros), administración de servidores web (Nginx), experiencia con AWS, CloudFront y Route 53. Experiencia en codificación de video y transcoding es deseable.

Experiencia de al menos 5 años en roles relacionados con CDN, redes de entrega de contenido, o infraestructuras de streaming. Capacidad para trabajar en entornos críticos, resolución de problemas en tiempo real y colaboración interdisciplinaria.

Deseables

Conocimientos avanzados en herramientas de monitorización y análisis de tráfico; experiencia con múltiples plataformas de nube y CDN; habilidades de automatización de procesos. Se valorarán habilidades de comunicación, trabajo en equipo y orientación a la solución de problemas en entornos críticos.

Beneficios y cultura

En Mediastream ofrecemos un entorno laboral dinámico y colaborativo que fomenta la innovación y el crecimiento profesional. Promovemos una cultura inclusiva basada en el apoyo mutuo y el desarrollo personal y profesional. Contamos con amplias oportunidades de capacitación en tecnologías de vanguardia y trabajamos con un equipo de alto nivel para afrontar desafíos relevantes en la industria del streaming y distribución audiovisual. Ofrecemos oportunidades de desarrollo, un horario estable y un entorno que valora el equilibrio entre vida personal y profesional.

Health coverage Mediastream pays or copays health insurance for employees.
Computer provided Mediastream provides a computer for your work.
Informal dress code No dress code is enforced.
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