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Gross salary
$2000 - 3000
Full time
Customer Success Manager con Enfoque Técnico
Khipu es una empresa chilena Openfinance que presta servicios a más de 8 millones de usuarios. Nos especializamos en brindar soluciones innovadoras entregando productos confiables como transferencias electrónicas, PAC y WaaS. Actualmente, Khipu facilitó transacciones por más de 4500 millones de dólares en el 2024 con un equipo ágil y pequeño de 37 profesionales.
El equipo se caracteriza por utilizar metodologías modernas para crear productos de excelencia, fomentando una cultura de mejora continua, innovación e investigación tecnológica. Buscamos consolidar una experiencia óptima para todos nuestros clientes, apoyándonos en sistemas web y automatización e invitamos a nuevos talentos a integrarse y potenciar nuestro crecimiento y calidad de servicio generando impacto.
Funciones del Cargo
Customer Success Manager con enfoque técnico en Khipu, tiene como principal misión asegurar la satisfacción y fidelización de clientes a través de la guía y apoyo en la integración. Serás el punto de contacto clave para resolver inquietudes técnicas, contractuales, validación de datos y estrategias de mejora.
- Atención al cliente y soporte técnico: Entender y apoyar las necesidades específicas de cada cliente, aportando soluciones personalizadas que faciliten y agilicen los procesos de integración recomendando mejores prácticas y usos adecuados y facilitando el uso óptimo de la plataforma.
- Gestión de incidencias: Detectar, registrar y abordar problemas de relación con el cliente, escalándolos oportunamente para una rápida solución y seguimiento eficaz.
- Colaboración interdisciplinaria: Trabajar de manera cercana con equipos internos de Khipu para alinear esfuerzos y garantizar respuestas claras, dando soluciones rápidas a las necesidades del cliente.
Este rol requiere combinar habilidades técnicas con una fuerte orientación al cliente, fomentando una comunicación fluida y una gestión proactiva para convertir los desafíos en oportunidades de mejora continua.
Requerimientos del cargo
Buscamos profesionales, preferentemente ingenieras o ingenieros, con orientación clara hacia la resolución de problemas y una alta capacidad empática. Es fundamental contar con habilidades comunicacionales sobresalientes y tener pasión el aprendizaje constante.
Conocimientos técnicos: Es indispensable poseer conocimientos en al menos un lenguajes de programación. Además, se requiere comprender el desarrollo basado en pruebas (TDD), así como el funcionamiento de aplicaciones web y protocolos asociados.
Además de los conocimientos técnicos, valoramos enormemente las habilidades sociales como la colaboración, la capacidad para pedir y ofrecer ayuda, y la disposición para trabajar en equipo. La combinación de una mentalidad orientada al cliente, sólida técnica y habilidades interpersonales son clave para el éxito en este cargo.
Cualidades Deseables
- Pensamiento analítico para facilitar diagnósticos precisos y soluciones adecuadas.
- Empatía para entender y anticiparse a las necesidades de los clientes.
- Alta capacidad de resolución de problemas técnicos y funcionales.
- Excelentes habilidades de comunicación clara y efectiva.
- Adaptabilidad para ajustarse a los cambios y nuevos desafíos.
- Fuerte orientación al cliente en la prestación de servicios.
- Autogestión.
- Templanza para manejar situaciones complejas.
Beneficios
- Pertenecer a un equipo pequeño, comprometido e innovador que promueve un ambiente colaborativo.
- Seguro complementario de salud para mayor tranquilidad y bienestar si vives en Chile.
- Apoyo en salud mental con reembolsos por consultas psicológicas y psiquiátricas si vives en Chile.
- 3 días administrativos al año (disponibilidad para solicitar medio día administrativo).
- Horario flexible que favorece el balance entre vida personal y laboral.
- Modalidad de teletrabajo, con eventos presenciales en las oficinas ubicadas en Santiago y con clientes.
- Refrigerios compartidos: Khipu financia almuerzos cuando se juntan tres o más colaboradores.
- Entorno relajado sin código de vestimenta formal.
- Día del cumpleaños libre.
Pet-friendly
Pets are welcome at the premises.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Paid sick days
Sick leave is compensated (limits might apply).
Bicycle parking
You can park your bicycle for free inside the premises.
Health coverage
Khipu pays or copays health insurance for employees.
Computer provided
Khipu provides a computer for your work.
Informal dress code
No dress code is enforced.
Vacation on birthday
Your birthday counts as an extra day of vacation.
Gross salary
$600 - 700
Full time
Patient Support Specialist
Customer Service
Jira
Slack
G-Suite
OpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.
As part of our dynamic team, you'll collaborate with the Sales, and Customer Success departments to optimize our marketing operations. Our comprehensive services streamline the HR and Operations challenges in tele-health, making a significant impact in patient care across all 50 states.
About the Role
Responsibilities and essential functions include:
- Scheduling appointments in EMR and EMR sub-organizations
- Manage high volume phone line for office calls from patients
- Manage phone and email customer service needs
- Manage patient escalations calls and emails using problem-solving and
- resolution skills
- Send appointment reminders including text, email, and/or call reminders
- through ZohoDesk or ZohoVoice applications
- Sending medical records as necessary to payers and referrals
- Other duties as assigned
Requirements
- Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
- Knowledge of G-Suite, Slack and Jira (desired).
- Knowledge of the US healthcare system (desired).
- Effective communication.
- Multitasking
- Problem solving and organization skills.
- Go-beyond, takes initiative on tasks.
- Fluency in English (C1) and excellent written and verbal communication skills.
- Available to work 100% on site.
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Full time job.
- Unlimited Vacation Days
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- Oncology healthcare plan covered 100% with Rimac
- AFP retirement plan—to help you save for the future.
- We will assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Accessible
An infrastructure adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Bicycle parking
You can park your bicycle for free inside the premises.
Health coverage
OpenLoop pays or copays health insurance for employees.
Retirement plan
OpenLoop pays or matches payment for plans such as 401(k) and others.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Shopping discounts
OpenLoop provides some discounts or deals in certain stores.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.
Gross salary
$1,000
Full time
Analista de Soporte de Sistemas
SQL
Postman
Chrome Dev Tools
Microsoft Office
¿Conoces Envíame?
Somos la plataforma y API de envíos más innovadora en Latinoamérica y nuestros sistemas procesan millones de transacciones mensuales de los principales eCommerce de Chile, Colombia, Perú y México.
Nuestro propósito es:
Crear tecnologías que innovan la logística, explorando más allá de lo imaginable para entregar experiencias extraordinarias.
Tenemos una cultura muy diversa y nos encanta compartir aficiones. Escuchamos las sugerencias de todos y nos arriesgamos a probar metodologías y tecnologías nuevas. Al ser Exploradores, tenemos un profundo sentido de aventura asociado al modo en que realizamos nuestro trabajo. Estamos creando una empresa que sea líder en la industria y que a la vez, sea referente en materias de cultura organizacional y clima laboral.
¡Te invitamos a vivir la experiencia de formar parte de Envíame!
Funciones del cargo
Buscamos Ingenieras/os Informáticas/os, Técnicos en Programación y Análisis o carrera a fin, para formar parte de nuestra Gerencia de Tecnología ejerciendo el cargo de Analista de Soporte de Sistemas en modalidad Contractor (Prestador de Servicios).
Como Analista de Soporte de Sistemas, tendrás un rol que implica ser la “primera línea” de recepción de urgencias y requerimientos desde áreas internas y externas y, a la vez, ejecutar pruebas de aceptación de software.
Las principales tareas son:
1° Registrar incidencias, analizar problemas y recopilar antecedentes técnicos para su reproducción.
2° Resolver problemas abordables o derivar problemas complejos al responsable técnico.
3° Velar por la resolución de problemas y gestionar indicadores asociados a tiempos de respuesta y de resolución de problemas
Requerimientos del cargo
¿Qué esperamos de ti?
Que te motiven los desafíos y las ganas de aprender.
Que seas proactiva/o y que te guste trabajar en equipo.
Que valores el buen ambiente laboral.
Foco en la resolución de problemas.
Interés en el trabajo remoto y con clientes de otros países de latinoamerica.
¿Qué conocimientos tecnológicos requieres?
Sql
Postman
Chrome dev tools
Herramientas Microsoft Office (World, Excel y Power Point)
Requerimientos Adicionales
El puesto requiere disponibilidad para trabajar en días feriados, ya que son parte de nuestras necesidades operativas. Exceptuando festividades como Navidad, Año Nuevo y Día del Trabajador.
A cambio, ofrecemos 10 días libres al año, que debes coordinar con tu Líder directo para programar tus descansos y hacer uso de ellos de forma organizada como compensación por tu esfuerzo y dedicación durante estos días.
Por favor, ten en cuenta que este puesto aplica bajo la modalidad BYOD (Bring Your Own Device), lo que significa que cada Explorador deberá contar con su propio equipo de trabajo (computadora).
- Requerimiento mínimo asociado al dispositivo del explorador para su gestión y cargo considerando:
- Procesador Mínimo: Intel I5 o similar
- Ram Mínima: 16 GB
- Disco Duro: SSD mínimo 256 GB
Beneficios
- Trabajo desde casa (Homeoffice).
- Early Friday (Día viernes salida a las 16:30 hrs).
- El día de tu cumpleaños tienes libre o puedes elegir uno de esa semana.
- Espacios de aprendizaje y capacitación mediante la adquisición de experiencia constante en este dinámico rubro.
- Consideramos importante que tengas tiempo libre con tu familia, amigos, hobbies, etc. Por tanto, tenemos políticas orientadas a regalarle tiempo a nuestros colaboradores.
- Contamos con Telemedicina 24/7, consultas psicológicas ilimitadas, Apps de Meditación, Fitness y asesoría financiera.
¡Nos vemos pronto Explorador/a!
¡Mucho éxito!
Wellness program
Enviame offers or subsidies mental and/or physical health activities.
Fully remote
You can work from anywhere in the world.
Informal dress code
No dress code is enforced.
Vacation on birthday
Your birthday counts as an extra day of vacation.
Gross salary
$600 - 700
Full time
Tech Support Representative Helpdesk N1
Soporte técnico
CRM
Service Desk
English
OpenLoop is looking for Technical Support Representative (Helpdesk N1) to join our team in Lima, Peru. This role will be a member of the IT Team, collaborating closely with the IT Supervisor.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Job functions
Responsibilities include, but are not limited to:
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Managing clinical system integration.
- Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
- Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
- Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
- Other duties as assigned.
Qualifications and requirements
- 1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).
- Proven experience working with CRM systems (desired).
- Experience troubleshooting and replacing hardware on laptops.
- Ability to manage user accounts in Active Directory and Exchange.
- Experience installing software, patches, and updates on laptops.
- Experience troubleshooting basic network and software issues.
- Ability and willingness to quickly learn new and existing technologies.
- An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
- Advanced problem solving skills.
- Fluency in English (C1) and excellent written and verbal communication skills (required).
- Available to work 5 days of the week, including weekends.
- Available to work on-site at our office in Miraflores.
Desirable skills
- Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- AFP retirement plan—to help you save for the future.
- We’ll assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Paid sick days
Sick leave is compensated (limits might apply).
Health coverage
OpenLoop pays or copays health insurance for employees.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.
$$$
Part time
Bilingual Virtual Housing Specialist (Spanish/English) – Part-Time & 100% Remote
Part Time
English
Spanish
Kindness
Attention to Detail
Customer Service
Bilingual Virtual Housing Specialist (Spanish/English) – Part-Time & 100% Remote
🏢 About Us:
We are a Corporate Housing company offering fully furnished rentals in Orlando and Miami, Florida.
We are currently hiring Bilingual Virtual Housing Specialists to join our team remotely.
No prior experience required – we provide paid training and mentorship!
Work comfortably from home with a stable internet connection and strong communication skills in both English and Spanish. Potential to move into full-time roles.
🎯 Who We’re Looking For:
Fully bilingual in Spanish and English (spoken and written)
Excellent communication skills in both languages strong grammar, punctuation, spelling & verbal fluency
Full fluency is required. If you do not meet this requirement, please do not apply
💻 Daily Job Tasks:
* Process customer inquiries via phone, chat, or email
* Present potential tenants with housing opportunities via phone or email
* Answer all email correspondence to potential tenants and current tenants
* Create and update spreadsheets
* Answer tenant maintenance calls and direct them to the correct landlord
* Send check-in and check-out instructions to existing tenants by email
* Send vacate notice and extension reminders to tenants 30 days prior to expiration of the lease agreement
* Send rental invoice to tenants
* Assist tenants through the reservation process (application, rental lease agreement, instructions)
* Organize files and keep all digital files up-to-date
* Set up showings and cleanings, organize Google Calendar, and set up reminders
* Complete marketing and internet research
* Online Marketing: Email marketing, Posting Ads
* Some basic accounting functions, uploading receipts and assisting with expense reports
* Website & Social Media Updates
🛠️ Tools & Software You’ll Be Using:
Excel, Google Drive, Google Docs, Google Sheets, WhatsApp
✅ Requirements:
- Quiet working environment, free of background noise and distractions
- High-quality noise-canceling headset with microphone for calls
- Must have a computer running Windows 10 or later, or a comparable operating system
- Reliable internet connection at home (minimum 5 Mbps download speed)
🧠 Ideal Traits:
- Superb communication skills and willingness to ask for additional guidance and direction.
- Warm personality / Self motivated / Proactive / Dedicated / Devoted to learning
- Attention to detail and problem-solving skills
- Ability to multitask and prioritize daily workload
- Communication and negotiation skills
- Customer Service experience
- Comfortable with video call meetings
🌴 Benefits & What We Offer:
- Location Freedom. Ability to work anywhere in the world
- Formal employment position (not an independent contractor role)
- We are looking for long-term team members who want stable and meaningful remote work
- Opportunities for professional growth, Potential to move into full-time roles.
- Excellent working environment, great supportive team, fun, fair, honest and respectful
- There is no need to have experience in the field / Paid training & Mentorship programs
- PTO/ All Paid Holidays (11 days per year)
- Paid Birthday (1 day) and Employment Anniversary Date (1 day)
- Paid vacations: 2 weeks after 1 year; 3 weeks after 2 years; 4 weeks after 3 years.
- Annual bonus equivalent to a 13th salary
🕒 Part Time Position Work Schedule:
Part time position (4 hours per day / 20 hours a week). Please select your work schedule preference:
Monday to Friday - 1pm to 5pm (US Eastern Time)
Monday to Friday - 2pm to 6pm (US Eastern Time)
2 days off (weekly on weekends)
💵 Salary:
Base salary: USD $300/month
💰 Plus commission on each reservation made or extension:
◦ $20 for each short-term rental booking
◦ $40 for each booking of 7 months or more
◦ $50 for each 1-year rental
◦ Note: Same commissions apply to lease extensions under the same terms
🎁 Annual bonus: Equivalent to a 13th salary
✅ How to Apply:
At CHFR, we understand that finding a new role is challenging and that self-doubt can prevent you from applying to a role. Not sure if you tick all the boxes, but are you proficient in English? We encourage you to apply. We have a culture of learning, and if this job description sounds exciting, we’d love to hear from you. We value diversity, and we’re proud to be an inclusive, equal opportunity workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Ready to join our team? Apply now and take the first step toward a rewarding remote career! Please apply on the link below, you’ll be taken to a page where you can attach your resume, and you will be asked to answer a few questions:
👉 https://corporatehousingforrent.com/job-application-form/
Gross salary
$2600 - 2900
Full time
Especialista en Soporte y Gestión de Aplicaciones TI
SQL
Virtualization
Azure
Cloud Computing
En Interfell, conectamos empresas con el más destacado talento IT de LATAM, impulsando el futuro del mundo empresarial a través del trabajo remoto. Buscamos un ESPECIALISTA EN SOPORTE Y GESTIÓN DE APLICACIONES TI formarás parte del equipo de IT Service Desk brindando soporte nivel 1 y nivel 2 cuando se requiera de acuerdo a tus fuciones.
Funciones del cargo
Soporte Técnico:
- Brindar soporte nivel 1 para aplicaciones internas cliente-servidor y escalar a nivel 2 cuando sea necesario.
- Proporcionar soporte nivel 1 para aplicaciones externas en la nube y SaaS, escalando a nivel 2 según se requiera.
- Monitorear activamente sistemas en producción y trabajos programados, interviniendo y comunicando según corresponda.
Mantenimiento y Seguridad:
- Realizar mantenimiento regular de aplicaciones internas y externas.
- Completar listas de verificación de ciberseguridad para nuevas y actuales aplicaciones.
- Configurar y probar SSO (Inicio de Sesión Único) en nuevas aplicaciones en coordinación con equipos internos y externos.
- Gestionar autorizaciones de usuario y controles de acceso basados en roles.
Gestión y Documentación:
- Asegurar que el Service Desk esté preparado para nuevas aplicaciones, incorporando procesos operativos en todos los planes de implementación.
- Liderar la creación y mantenimiento de la base de conocimiento de soporte técnico y documentación de aplicaciones.
- Contribuir a la definición y documentación de requisitos técnicos en infraestructura, seguridad, soporte continuo y rendimiento.
- Apoyar la instalación, operación y mantenimiento de software y aplicaciones.
- Investigar, evaluar y recomendar nuevas herramientas o sistemas cuando sea necesario.
Requerimientos del cargo
- Título en Ciencias de la Computación, Certificación A+ o +4 años de experiencia en soporte IT y aplicaciones de software.
- Experiencia previa en un rol de soporte de aplicaciones nivel 1.
- Habilidad en documentación técnica.
- Conocimientos básicos en SQL (consultas de nivel inicial).
- Experiencia en resolución de problemas de aplicaciones.
- Conocimientos de productos y servicios de Microsoft, incluyendo Azure, Microsoft365, Active Directory, Azure Active Directory.
- Conocimiento demostrable en Desarrollo M365 (PowerApps, Power Automate).
- Experiencia con tecnologías de virtualización de escritorios, incluyendo Citrix y VMWare.
- Autenticación SSO y de Doble Factor "token" Microsoft, instalación y solución de problemas.
- Experiencia en coordinación y despliegue de aplicaciones de terceros en diferentes entornos.
Opcionales
- Certificaciones y educación técnica relevante de Microsoft.
- Experiencia con Microsoft Exchange.
- Experiencia con Azure o GCP.
- Experiencia con GitHub y prácticas de devops.
- Experiencia en marcos de TI (Metodologías AGILE).
- Conocimiento en ITIL y estar actualizado es deseable.
Condiciones
- Oportunidad de crecimiento
- Excelente cultura corporativa
- Vacaciones y días festivos
- Pago USD de acuerdo a la experiencia.
- Trabajo 100% remoto
- Contratación a largo plazo, renovaciones anuales, en modalidad de contractor
- Jornada de trabajo: Lunes a viernes de 8:00 AM a 5:00 PM - Hora Costa Rica
Fully remote
You can work from anywhere in the world.
Gross salary
$600 - 700
Full time
Tech Support Representative Helpdesk N1
Service Desk
CRM
English
Soporte técnico
OpenLoop is looking for Technical Support Representative (Helpdesk N1) to join our team in Lima, Peru. This role will be a member of the IT Team, collaborating closely with the IT Supervisor.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Job functions
Responsibilities include, but are not limited to:
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Managing clinical system integration.
- Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
- Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
- Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
- Other duties as assigned.
Qualifications and requirements
- 1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).
- Proven experience working with CRM systems (desired).
- Experience troubleshooting and replacing hardware on laptops.
- Ability to manage user accounts in Active Directory and Exchange.
- Experience installing software, patches, and updates on laptops.
- Experience troubleshooting basic network and software issues.
- Ability and willingness to quickly learn new and existing technologies.
- An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
- Advanced problem solving skills.
- Fluency in English (C1) and excellent written and verbal communication skills (required).
- Available to work 5 days of the week, including weekends.
- Available to work on-site at our office in Miraflores.
Desirable skills
- Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- AFP retirement plan—to help you save for the future.
- We’ll assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Paid sick days
Sick leave is compensated (limits might apply).
Health coverage
OpenLoop pays or copays health insurance for employees.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.
Gross salary
$2000 - 3000
Full time
Customer Success Manager con Enfoque Técnico
TDD
Customer Success
Technical Support
Agile Methodologies
Khipu es una empresa chilena Openfinance que presta servicios a más de 8 millones de usuarios. Nos especializamos en brindar soluciones innovadoras entregando productos confiables como transferencias electrónicas, PAC y WaaS. Actualmente, Khipu facilitó transacciones por más de 4500 millones de dólares en el 2024 con un equipo ágil y pequeño de 37 profesionales.
El equipo se caracteriza por utilizar metodologías modernas para crear productos de excelencia, fomentando una cultura de mejora continua, innovación e investigación tecnológica. Buscamos consolidar una experiencia óptima para todos nuestros clientes, apoyándonos en sistemas web y automatización e invitamos a nuevos talentos a integrarse y potenciar nuestro crecimiento y calidad de servicio generando impacto.
This job is published by getonbrd.com.
Funciones del Cargo
Customer Success Manager con enfoque técnico en Khipu, tiene como principal misión asegurar la satisfacción y fidelización de clientes a través de la guía y apoyo en la integración. Serás el punto de contacto clave para resolver inquietudes técnicas, contractuales, validación de datos y estrategias de mejora.
- Atención al cliente y soporte técnico: Entender y apoyar las necesidades específicas de cada cliente, aportando soluciones personalizadas que faciliten y agilicen los procesos de integración recomendando mejores prácticas y usos adecuados y facilitando el uso óptimo de la plataforma.
- Gestión de incidencias: Detectar, registrar y abordar problemas de relación con el cliente, escalándolos oportunamente para una rápida solución y seguimiento eficaz.
- Colaboración interdisciplinaria: Trabajar de manera cercana con equipos internos de Khipu para alinear esfuerzos y garantizar respuestas claras, dando soluciones rápidas a las necesidades del cliente.
Este rol requiere combinar habilidades técnicas con una fuerte orientación al cliente, fomentando una comunicación fluida y una gestión proactiva para convertir los desafíos en oportunidades de mejora continua.
Requerimientos del cargo
Buscamos profesionales, preferentemente ingenieras o ingenieros, con orientación clara hacia la resolución de problemas y una alta capacidad empática. Es fundamental contar con habilidades comunicacionales sobresalientes y tener pasión el aprendizaje constante.
Conocimientos técnicos: Es indispensable poseer conocimientos en al menos un lenguajes de programación. Además, se requiere comprender el desarrollo basado en pruebas (TDD), así como el funcionamiento de aplicaciones web y protocolos asociados.
Además de los conocimientos técnicos, valoramos enormemente las habilidades sociales como la colaboración, la capacidad para pedir y ofrecer ayuda, y la disposición para trabajar en equipo. La combinación de una mentalidad orientada al cliente, sólida técnica y habilidades interpersonales son clave para el éxito en este cargo.
Cualidades Deseables
- Pensamiento analítico para facilitar diagnósticos precisos y soluciones adecuadas.
- Empatía para entender y anticiparse a las necesidades de los clientes.
- Alta capacidad de resolución de problemas técnicos y funcionales.
- Excelentes habilidades de comunicación clara y efectiva.
- Adaptabilidad para ajustarse a los cambios y nuevos desafíos.
- Fuerte orientación al cliente en la prestación de servicios.
- Autogestión.
- Templanza para manejar situaciones complejas.
Beneficios
- Pertenecer a un equipo pequeño, comprometido e innovador que promueve un ambiente colaborativo.
- Seguro complementario de salud para mayor tranquilidad y bienestar si vives en Chile.
- Apoyo en salud mental con reembolsos por consultas psicológicas y psiquiátricas si vives en Chile.
- 3 días administrativos al año (disponibilidad para solicitar medio día administrativo).
- Horario flexible que favorece el balance entre vida personal y laboral.
- Modalidad de teletrabajo, con eventos presenciales en las oficinas ubicadas en Santiago y con clientes.
- Refrigerios compartidos: Khipu financia almuerzos cuando se juntan tres o más colaboradores.
- Entorno relajado sin código de vestimenta formal.
- Día del cumpleaños libre.
Pet-friendly
Pets are welcome at the premises.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Paid sick days
Sick leave is compensated (limits might apply).
Bicycle parking
You can park your bicycle for free inside the premises.
Health coverage
Khipu pays or copays health insurance for employees.
Computer provided
Khipu provides a computer for your work.
Informal dress code
No dress code is enforced.
Vacation on birthday
Your birthday counts as an extra day of vacation.
Gross salary
$600 - 700
Full time
Patient Support Specialist
G Suite
Customer Service
Jira
Slack
OpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.
As part of our dynamic team, you'll collaborate with the Sales, and Customer Success departments to optimize our marketing operations. Our comprehensive services streamline the HR and Operations challenges in tele-health, making a significant impact in patient care across all 50 states.
© getonbrd.com.
About the Role
Responsibilities and essential functions include:
- Scheduling appointments in EMR and EMR sub-organizations
- Manage high volume phone line for office calls from patients
- Manage phone and email customer service needs
- Manage patient escalations calls and emails using problem-solving and
- resolution skills
- Send appointment reminders including text, email, and/or call reminders
- through ZohoDesk or ZohoVoice applications
- Sending medical records as necessary to payers and referrals
- Other duties as assigned
Requirements
- Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
- Knowledge of G-Suite, Slack and Jira (desired).
- Knowledge of the US healthcare system (desired).
- Effective communication.
- Multitasking
- Problem solving and organization skills.
- Go-beyond, takes initiative on tasks.
- Fluency in English (C1) and excellent written and verbal communication skills.
- Available to work 100% on site.
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Full time job.
- Unlimited Vacation Days
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- Oncology healthcare plan covered 100% with Rimac
- AFP retirement plan—to help you save for the future.
- We will assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Accessible
An infrastructure adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Bicycle parking
You can park your bicycle for free inside the premises.
Health coverage
OpenLoop pays or copays health insurance for employees.
Retirement plan
OpenLoop pays or matches payment for plans such as 401(k) and others.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Shopping discounts
OpenLoop provides some discounts or deals in certain stores.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.
Gross salary
$600 - 700
Full time
Tech Support Representative Helpdesk N1
Soporte técnico
CRM
Service Desk
English
OpenLoop is looking for Technical Support Representative (Helpdesk N1) to join our team in Lima, Peru. This role will be a member of the IT Team, collaborating closely with the IT Supervisor.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Send CV through Get on Board.
Job functions
Responsibilities include, but are not limited to:
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Managing clinical system integration.
- Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
- Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
- Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
- Other duties as assigned.
Qualifications and requirements
- 1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).
- Proven experience working with CRM systems (desired).
- Experience troubleshooting and replacing hardware on laptops.
- Ability to manage user accounts in Active Directory and Exchange.
- Experience installing software, patches, and updates on laptops.
- Experience troubleshooting basic network and software issues.
- Ability and willingness to quickly learn new and existing technologies.
- An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
- Advanced problem solving skills.
- Fluency in English (C1) and excellent written and verbal communication skills (required).
- Available to work 5 days of the week, including weekends.
- Available to work on-site at our office in Miraflores.
Desirable skills
- Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- AFP retirement plan—to help you save for the future.
- We’ll assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Paid sick days
Sick leave is compensated (limits might apply).
Health coverage
OpenLoop pays or copays health insurance for employees.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.
Gross salary
$2000 - 3000
Full time
Customer Success Manager con Enfoque Técnico
TDD
Customer Success
Technical Support
Agile Methodologies
Khipu es una empresa chilena Openfinance que presta servicios a más de 8 millones de usuarios. Nos especializamos en brindar soluciones innovadoras entregando productos confiables como transferencias electrónicas, PAC y WaaS. Actualmente, Khipu facilitó transacciones por más de 4500 millones de dólares en el 2024 con un equipo ágil y pequeño de 37 profesionales.
El equipo se caracteriza por utilizar metodologías modernas para crear productos de excelencia, fomentando una cultura de mejora continua, innovación e investigación tecnológica. Buscamos consolidar una experiencia óptima para todos nuestros clientes, apoyándonos en sistemas web y automatización e invitamos a nuevos talentos a integrarse y potenciar nuestro crecimiento y calidad de servicio generando impacto.
Apply without intermediaries through Get on Board.
Funciones del Cargo
Customer Success Manager con enfoque técnico en Khipu, tiene como principal misión asegurar la satisfacción y fidelización de clientes a través de la guía y apoyo en la integración. Serás el punto de contacto clave para resolver inquietudes técnicas, contractuales, validación de datos y estrategias de mejora.
- Atención al cliente y soporte técnico: Entender y apoyar las necesidades específicas de cada cliente, aportando soluciones personalizadas que faciliten y agilicen los procesos de integración recomendando mejores prácticas y usos adecuados y facilitando el uso óptimo de la plataforma.
- Gestión de incidencias: Detectar, registrar y abordar problemas de relación con el cliente, escalándolos oportunamente para una rápida solución y seguimiento eficaz.
- Colaboración interdisciplinaria: Trabajar de manera cercana con equipos internos de Khipu para alinear esfuerzos y garantizar respuestas claras, dando soluciones rápidas a las necesidades del cliente.
Este rol requiere combinar habilidades técnicas con una fuerte orientación al cliente, fomentando una comunicación fluida y una gestión proactiva para convertir los desafíos en oportunidades de mejora continua.
Requerimientos del cargo
Buscamos profesionales, preferentemente ingenieras o ingenieros, con orientación clara hacia la resolución de problemas y una alta capacidad empática. Es fundamental contar con habilidades comunicacionales sobresalientes y tener pasión el aprendizaje constante.
Conocimientos técnicos: Es indispensable poseer conocimientos en al menos un lenguajes de programación. Además, se requiere comprender el desarrollo basado en pruebas (TDD), así como el funcionamiento de aplicaciones web y protocolos asociados.
Además de los conocimientos técnicos, valoramos enormemente las habilidades sociales como la colaboración, la capacidad para pedir y ofrecer ayuda, y la disposición para trabajar en equipo. La combinación de una mentalidad orientada al cliente, sólida técnica y habilidades interpersonales son clave para el éxito en este cargo.
Cualidades Deseables
- Pensamiento analítico para facilitar diagnósticos precisos y soluciones adecuadas.
- Empatía para entender y anticiparse a las necesidades de los clientes.
- Alta capacidad de resolución de problemas técnicos y funcionales.
- Excelentes habilidades de comunicación clara y efectiva.
- Adaptabilidad para ajustarse a los cambios y nuevos desafíos.
- Fuerte orientación al cliente en la prestación de servicios.
- Autogestión.
- Templanza para manejar situaciones complejas.
Beneficios
- Pertenecer a un equipo pequeño, comprometido e innovador que promueve un ambiente colaborativo.
- Seguro complementario de salud para mayor tranquilidad y bienestar si vives en Chile.
- Apoyo en salud mental con reembolsos por consultas psicológicas y psiquiátricas si vives en Chile.
- 3 días administrativos al año (disponibilidad para solicitar medio día administrativo).
- Horario flexible que favorece el balance entre vida personal y laboral.
- Modalidad de teletrabajo, con eventos presenciales en las oficinas ubicadas en Santiago y con clientes.
- Refrigerios compartidos: Khipu financia almuerzos cuando se juntan tres o más colaboradores.
- Entorno relajado sin código de vestimenta formal.
- Día del cumpleaños libre.
Pet-friendly
Pets are welcome at the premises.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Paid sick days
Sick leave is compensated (limits might apply).
Bicycle parking
You can park your bicycle for free inside the premises.
Health coverage
Khipu pays or copays health insurance for employees.
Computer provided
Khipu provides a computer for your work.
Informal dress code
No dress code is enforced.
Vacation on birthday
Your birthday counts as an extra day of vacation.
Gross salary
$600 - 700
Full time
Patient Support Specialist
G Suite
Customer Service
Jira
Slack
OpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.
As part of our dynamic team, you'll collaborate with the Sales, and Customer Success departments to optimize our marketing operations. Our comprehensive services streamline the HR and Operations challenges in tele-health, making a significant impact in patient care across all 50 states.
Applications are only received at getonbrd.com.
About the Role
Responsibilities and essential functions include:
- Scheduling appointments in EMR and EMR sub-organizations
- Manage high volume phone line for office calls from patients
- Manage phone and email customer service needs
- Manage patient escalations calls and emails using problem-solving and
- resolution skills
- Send appointment reminders including text, email, and/or call reminders
- through ZohoDesk or ZohoVoice applications
- Sending medical records as necessary to payers and referrals
- Other duties as assigned
Requirements
- Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
- Knowledge of G-Suite, Slack and Jira (desired).
- Knowledge of the US healthcare system (desired).
- Effective communication.
- Multitasking
- Problem solving and organization skills.
- Go-beyond, takes initiative on tasks.
- Fluency in English (C1) and excellent written and verbal communication skills.
- Available to work 100% on site.
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Full time job.
- Unlimited Vacation Days
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- Oncology healthcare plan covered 100% with Rimac
- AFP retirement plan—to help you save for the future.
- We will assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Accessible
An infrastructure adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Bicycle parking
You can park your bicycle for free inside the premises.
Health coverage
OpenLoop pays or copays health insurance for employees.
Retirement plan
OpenLoop pays or matches payment for plans such as 401(k) and others.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Shopping discounts
OpenLoop provides some discounts or deals in certain stores.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.
Gross salary
$1800 - 2500
Full time
Zendesk Engineer
Automation
Slack
Reporting
Zoho
Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.
Apply to this posting directly on Get on Board.
Role and Responsibilities
- Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
- Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
- Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
- Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
- Provide ongoing support and adjustments based on user feedback and evolving requirements.
- Document configurations, processes, and best practices to maintain a knowledge base for the team.
Required Skills and Experience
We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.
Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.
Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.
Desirable Skills and Qualifications
Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.
Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.
Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.
Benefits and Work Environment
We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.
Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.
Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.
Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.
Gross salary
$1200 - 1500
Full time
Technical Customer Support Specialist
CSS
E-commerce
Shopify
WooCommerce
At RevenueHunt, we focus on empowering eCommerce business owners to expand their reach and increase sales effectively. We developed a “Product Recommendation Quiz” app, a cutting-edge tool that allows merchants to engage their website visitors with interactive quizzes that recommend personalized products. This app helps merchants drive sales by acting as a virtual salesperson who gathers actionable data, segments customers based on their responses, and supports confident purchasing decisions. Our mission is to simplify and optimize how eCommerce merchants understand and connect with their customers, improving conversion and retention through data-driven insights.
Apply to this job opportunity at getonbrd.com.
Role and Responsibilities
As a Technical Customer Support Specialist, you will be the frontline advocate for our customers and prospects. Your primary goal is to ensure a smooth and enjoyable experience for new users as they onboard and adopt our Product Recommendation Quiz app.
- Provide empathetic, timely, and effective technical support to resolve customer inquiries and issues, balancing urgency with attention to detail.
- Assume full ownership of technical problems from initial contact through to resolution, including investigation, troubleshooting, and escalation when necessary.
- Document common customer issues, challenges, and feedback to help inform and improve product development with the engineering team.
- Share knowledge and learnings with your team to foster continuous improvement in support processes and customer satisfaction.
You are expected to operate independently, using logical thinking to solve complex problems, while communicating clearly and professionally at all times.
While we don’t believe in micromanaging or judging team members solely on speed, we do track ticket close time and 5-star reviews as key indicators of support quality and responsiveness. These metrics help us improve as a team and ensure customer happiness.
Requirements and Profile
We are looking for a proactive and experienced Technical Customer Support Specialist who thrives on building relationships and helping customers succeed. The ideal candidate will meet the following criteria:
- Excellent communication skills: You must be a clear and thoughtful communicator, both written and verbal, capable of crafting warm, professional messages tailored to customer needs.
- Near-native English proficiency: You will primarily support customers via email, chat, Zoom calls, and video explanations (Loom). Strong English reading and writing skills are essential, though you don’t need to be a native speaker.
- eCommerce platform familiarity: You should have experience with or a willingness to quickly learn Shopify and WooCommerce, the main platforms our app integrates with.
- Customer support experience: At least two years in a similar role, with a solid track record of providing high-quality, empathetic support.
- Proactive mindset: Ability to identify opportunities to add value, including spotting patterns in customer interactions and suggesting improvements.
- Availability: You should be able to work during European and US business hours (preferably during 7:00 to 15:00 UTC) to support our international customer base effectively.
While you don’t need technical coding skills, logical problem-solving aptitude is important to understand and troubleshoot issues.
IMPORTANT NOTE: As part of the hiring process, we ask candidates to record a short video introduction. Applications without a video will not be considered. We value your time and understand if this requirement does not suit you.
Desirable Skills and Experience
- Prior experience working within SaaS companies or eCommerce environments.
- Familiarity with Google Suite tools such as Gmail, Calendar, Docs, Sheets, and Drive.
- Hands-on experience with Shopify or WooCommerce platforms.
- Basic understanding of HTML, CSS, and use of Chrome DevTools to assist troubleshooting.
What We Offer
- A competitive monthly base salary ranging from $1200 to $1500 USD, dependent on experience and performance.
- Performance bonuses rewarding exceptional support quality, with $25 awarded for each 5-star customer review.
- A monthly perks allowance of up to $200 to cover co-working space fees, internet bills, hardware purchases, or online learning resources.
- 100% remote work with a flexible schedule, enabling you to work from anywhere worldwide.
- We operate as an independent contractor model for a UK-based company, with no citizenship or work permit requirements; contractors are responsible for their own tax arrangements.
- Work with a fully remote, international, supportive team that values transparency, trust, autonomy, and asynchronous communication without micromanagement.
Fully remote
You can work from anywhere in the world.
Informal dress code
No dress code is enforced.
Vacation over legal
RevenueHunt gives you paid vacations over the legal minimum.
Gross salary
$600 - 700
Full time
Tech Support Representative Helpdesk N1
Soporte técnico
CRM
Service Desk
English
OpenLoop is looking for Technical Support Representative (Helpdesk N1) to join our team in Lima, Peru. This role will be a member of the IT Team, collaborating closely with the IT Supervisor.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Apply directly on the original site at Get on Board.
Job functions
Responsibilities include, but are not limited to:
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Managing clinical system integration.
- Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
- Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
- Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
- Other duties as assigned.
Qualifications and requirements
- 1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).
- Proven experience working with CRM systems (desired).
- Experience troubleshooting and replacing hardware on laptops.
- Ability to manage user accounts in Active Directory and Exchange.
- Experience installing software, patches, and updates on laptops.
- Experience troubleshooting basic network and software issues.
- Ability and willingness to quickly learn new and existing technologies.
- An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
- Advanced problem solving skills.
- Fluency in English (C1) and excellent written and verbal communication skills (required).
- Available to work 5 days of the week, including weekends.
- Available to work on-site at our office in Miraflores.
Desirable skills
- Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- AFP retirement plan—to help you save for the future.
- We’ll assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Paid sick days
Sick leave is compensated (limits might apply).
Health coverage
OpenLoop pays or copays health insurance for employees.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.
Gross salary
$1500 - 2500
Full time
Customer Support Specialist
Salesforce
HubSpot
Zendesk
Customer Support
At Niuro, we connect elite tech teams with leading U.S. companies to simplify and enhance global talent acquisition. We empower our teams by handling all administrative tasks, allowing them to focus solely on delivering exceptional results. This role is part of our customer support department, which plays a crucial role in maintaining excellent client relationships, ensuring client satisfaction, and supporting telecommunications projects leveraging advanced CRM systems. The team operates globally and collaborates closely across borders to sustain high standards of service and innovation.
© Get on Board. All rights reserved.
Role and Responsibilities
As a Customer Support Specialist at Niuro, you will be responsible for providing outstanding support to clients primarily over the phone. Your core objectives include managing a high volume of customer interactions efficiently while maintaining high standards of communication quality and professionalism. You will collaborate with a dynamic team in rotating shifts covering 9 AM to 10 PM EST, ensuring continuous support availability. Key tasks include:
- Handling inbound client calls empathetically and professionally.
- Utilizing CRM tools such as HubSpot, Salesforce, Zendesk, or similar platforms to document interactions and track customer issues.
- Meeting and exceeding weekly performance goals related to response times, client satisfaction, and resolution rates.
- Maintaining clear and effective communication in both English and Spanish.
- Managing multiple customer cases simultaneously without compromising quality.
- Escalating complex issues appropriately to ensure timely resolution.
- Contributing to process improvements and knowledge base updates to enhance team efficiency and customer experience.
Required Skills and Qualifications
We are seeking a highly motivated and bilingual Customer Support Specialist fluent in English and Spanish to operate in a fast-paced telecommunications environment. Candidates must be comfortable working exclusively over the phone and adept at managing high volumes of daily client interactions.
Technical and language skills:
- Fluent verbal and written communication skills in English and Spanish.
- Solid understanding of telecommunications concepts and terminology.
- Proven experience with CRM platforms such as HubSpot, Salesforce, Zendesk, or comparable systems.
Soft skills and personal traits:
- Excellent communication, active listening, and empathy to build rapport with customers.
- Patience and professionalism, especially when handling challenging situations.
- Strong organizational skills to manage numerous interactions efficiently.
- Goal-oriented mindset to achieve and exceed performance targets consistently.
- Ability to work cooperatively in a team environment with flexible schedule needs including rotating shifts.
Previous customer support experience in telecommunications or related industries is highly desirable to ensure familiarity with common client needs and troubleshooting.
Preferred but Not Required
Additional qualifications that will set candidates apart include:
- Experience working in multinational or remote teams.
- Familiarity with multiple CRM platforms and the ability to quickly adapt to new software.
- Background in handling technical or product support cases in telecommunications.
- Additional language skills beyond English and Spanish.
- Exposure to performance metrics management and continuous improvement initiatives.
Having a proactive attitude towards learning and development, and an eagerness to contribute to a collaborative team culture, will be highly valued.
Why Join Niuro?
We offer a fully remote, flexible work environment that supports your work-life balance from any location worldwide. Joining Niuro means participating in meaningful and technically challenging projects that foster professional growth and innovation in the industrial data and telecommunications sectors.
We provide continuous training programs covering both technical and soft skills, alongside leadership development opportunities to support your career progression.
Our strong administrative infrastructure takes care of hiring, payments, and more, letting you focus on your core responsibilities and personal growth.
Upon completion of the initial contract, there is the opportunity for long-term engagement and stable full-time employment within a global community devoted to technological excellence.
Informal dress code
No dress code is enforced.
Gross salary
$600 - 700
Full time
Patient Support Specialist
G Suite
Customer Service
Jira
Slack
OpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.
As part of our dynamic team, you'll collaborate with the Sales, and Customer Success departments to optimize our marketing operations. Our comprehensive services streamline the HR and Operations challenges in tele-health, making a significant impact in patient care across all 50 states.
Apply to this job at getonbrd.com.
About the Role
Responsibilities and essential functions include:
- Scheduling appointments in EMR and EMR sub-organizations
- Manage high volume phone line for office calls from patients
- Manage phone and email customer service needs
- Manage patient escalations calls and emails using problem-solving and
- resolution skills
- Send appointment reminders including text, email, and/or call reminders
- through ZohoDesk or ZohoVoice applications
- Sending medical records as necessary to payers and referrals
- Other duties as assigned
Requirements
- Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
- Knowledge of G-Suite, Slack and Jira (desired).
- Knowledge of the US healthcare system (desired).
- Effective communication.
- Multitasking
- Problem solving and organization skills.
- Go-beyond, takes initiative on tasks.
- Fluency in English (C1) and excellent written and verbal communication skills.
- Available to work 100% on site.
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Full time job.
- Unlimited Vacation Days
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- Oncology healthcare plan covered 100% with Rimac
- AFP retirement plan—to help you save for the future.
- We will assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Accessible
An infrastructure adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Bicycle parking
You can park your bicycle for free inside the premises.
Health coverage
OpenLoop pays or copays health insurance for employees.
Retirement plan
OpenLoop pays or matches payment for plans such as 401(k) and others.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Shopping discounts
OpenLoop provides some discounts or deals in certain stores.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.
Gross salary
$1800 - 2500
Full time
Zendesk Engineer
JavaScript
CRM
Slack
Reporting
Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.
Apply exclusively at getonbrd.com.
Role and Responsibilities
- Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
- Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
- Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
- Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
- Provide ongoing support and adjustments based on user feedback and evolving requirements.
- Document configurations, processes, and best practices to maintain a knowledge base for the team.
Required Skills and Experience
We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.
Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.
Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.
Desirable Skills and Qualifications
Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.
Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.
Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.
Benefits and Work Environment
We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.
Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.
Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.
Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.
Gross salary
$1200 - 1500
Full time
Technical Customer Support Specialist
CSS
Customer Service
SaaS
Shopify
At RevenueHunt, we focus on empowering eCommerce business owners to expand their reach and increase sales effectively. We developed a “Product Recommendation Quiz” app, a cutting-edge tool that allows merchants to engage their website visitors with interactive quizzes that recommend personalized products. This app helps merchants drive sales by acting as a virtual salesperson who gathers actionable data, segments customers based on their responses, and supports confident purchasing decisions. Our mission is to simplify and optimize how eCommerce merchants understand and connect with their customers, improving conversion and retention through data-driven insights.
Apply through Get on Board.
Role and Responsibilities
As a Technical Customer Support Specialist, you will be the frontline advocate for our customers and prospects. Your primary goal is to ensure a smooth and enjoyable experience for new users as they onboard and adopt our Product Recommendation Quiz app.
- Provide empathetic, timely, and effective technical support to resolve customer inquiries and issues, balancing urgency with attention to detail.
- Assume full ownership of technical problems from initial contact through to resolution, including investigation, troubleshooting, and escalation when necessary.
- Document common customer issues, challenges, and feedback to help inform and improve product development with the engineering team.
- Share knowledge and learnings with your team to foster continuous improvement in support processes and customer satisfaction.
You are expected to operate independently, using logical thinking to solve complex problems, while communicating clearly and professionally at all times.
While we don’t believe in micromanaging or judging team members solely on speed, we do track ticket close time and 5-star reviews as key indicators of support quality and responsiveness. These metrics help us improve as a team and ensure customer happiness.
Requirements and Profile
We are looking for a proactive and experienced Technical Customer Support Specialist who thrives on building relationships and helping customers succeed. The ideal candidate will meet the following criteria:
- Excellent communication skills: You must be a clear and thoughtful communicator, both written and verbal, capable of crafting warm, professional messages tailored to customer needs.
- Near-native English proficiency: You will primarily support customers via email, chat, Zoom calls, and video explanations (Loom). Strong English reading and writing skills are essential, though you don’t need to be a native speaker.
- eCommerce platform familiarity: You should have experience with or a willingness to quickly learn Shopify and WooCommerce, the main platforms our app integrates with.
- Customer support experience: At least two years in a similar role, with a solid track record of providing high-quality, empathetic support.
- Proactive mindset: Ability to identify opportunities to add value, including spotting patterns in customer interactions and suggesting improvements.
- Availability: You should be able to work during European and US business hours (preferably during 7:00 to 15:00 UTC) to support our international customer base effectively.
While you don’t need technical coding skills, logical problem-solving aptitude is important to understand and troubleshoot issues.
IMPORTANT NOTE: As part of the hiring process, we ask candidates to record a short video introduction. Applications without a video will not be considered. We value your time and understand if this requirement does not suit you.
Desirable Skills and Experience
- Prior experience working within SaaS companies or eCommerce environments.
- Familiarity with Google Suite tools such as Gmail, Calendar, Docs, Sheets, and Drive.
- Hands-on experience with Shopify or WooCommerce platforms.
- Basic understanding of HTML, CSS, and use of Chrome DevTools to assist troubleshooting.
What We Offer
- A competitive monthly base salary ranging from $1200 to $1500 USD, dependent on experience and performance.
- Performance bonuses rewarding exceptional support quality, with $25 awarded for each 5-star customer review.
- A monthly perks allowance of up to $200 to cover co-working space fees, internet bills, hardware purchases, or online learning resources.
- 100% remote work with a flexible schedule, enabling you to work from anywhere worldwide.
- We operate as an independent contractor model for a UK-based company, with no citizenship or work permit requirements; contractors are responsible for their own tax arrangements.
- Work with a fully remote, international, supportive team that values transparency, trust, autonomy, and asynchronous communication without micromanagement.
Fully remote
You can work from anywhere in the world.
Informal dress code
No dress code is enforced.
Vacation over legal
RevenueHunt gives you paid vacations over the legal minimum.
Gross salary
$600 - 700
Full time
Tech Support Representative Helpdesk N1
Help Desk
Technical Support
Active Directory
Exchange
OpenLoop is looking for Technical Support Representative (Helpdesk N1) to join our team in Lima, Peru. This role will be a member of the IT Team, collaborating closely with the IT Supervisor.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
This job is available on Get on Board.
Job functions
Responsibilities include, but are not limited to:
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Managing clinical system integration.
- Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
- Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
- Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
- Other duties as assigned.
Qualifications and requirements
- 1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).
- Proven experience working with CRM systems (desired).
- Experience troubleshooting and replacing hardware on laptops.
- Ability to manage user accounts in Active Directory and Exchange.
- Experience installing software, patches, and updates on laptops.
- Experience troubleshooting basic network and software issues.
- Ability and willingness to quickly learn new and existing technologies.
- An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
- Advanced problem solving skills.
- Fluency in English (C1) and excellent written and verbal communication skills (required).
- Available to work 5 days of the week, including weekends.
- Available to work on-site at our office in Miraflores.
Desirable skills
- Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- AFP retirement plan—to help you save for the future.
- We’ll assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Paid sick days
Sick leave is compensated (limits might apply).
Health coverage
OpenLoop pays or copays health insurance for employees.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.
Gross salary
$800
Full time
Administrativo Servicio al Cliente (Customer Care) Bogotá
Excel
Customer Service
CRM
E-commerce
¿Conoces Envíame? 🚀
Somos la plataforma y API de envíos más innovadora en Latinoamérica y nuestros sistemas procesan millones de transacciones mensuales de los principales eCommerce de Chile, Colombia, Perú y México.
Nuestro propósito es:
Crear tecnologías que innovan la logística, explorando más allá de lo imaginable para entregar experiencias extraordinarias.
Tenemos una cultura muy diversa y nos encanta compartir aficiones. Escuchamos las sugerencias de todos y nos arriesgamos a probar metodologías y tecnologías nuevas. Al ser Exploradores, tenemos un profundo sentido de aventura asociado al modo en que realizamos nuestro trabajo. Estamos creando una empresa que sea líder en la industria y que a la vez, sea referente en materias de cultura organizacional y clima laboral.
This job is available on Get on Board.
Funciones del cargo
Estamos buscando personas entusiastas que les motiven los retos, aprender y explorar más allá de lo imaginable, para formar parte de nuestra Gerencia Comercial en Colombia como Customer Care bajo la modalidad de Contractor (Prestador de Servicios).
Las principales funciones son:
- Realizar visitas a las dependencias de los clientes de su cartera.
- Identificar, proponer y fidelizar al cliente, mediante el desarrollo de nuevos productos y servicios, alcanzando una mejora continua en la plataforma.
- Gestionar el proceso completo de integración y formación del cliente, asegurando una transición fluida y exitosa. Esto incluye la coordinación de un plan de onboarding detallado y personalizado con todas las áreas involucradas, y la posterior capacitación exhaustiva sobre las funcionalidades de la plataforma.
- Generar estrategias logísticas multi courrier iniciales con los clientes.
- Integrar en la plataforma a los nuevos clientes y realizar la revisión de integraciones de clientes ya operativos que presenten fallas.
- Buscar o generar estrategias que aseguren el Cross Selling.
Requerimientos del cargo
Excel - Nivel Avanzado
Hubspot u otro CRM.
Deseable:
Conocimientos de conceptos de tecnología orientados a la informática.
Conocimientos de plataformas eCommerce.
Conocimientos en Logística u operaciones.
Importante
Debido a la gran cantidad de postulaciones que reciben nuestros anuncios, el proceso de revisión puede tomar tiempo. Además, es importante considerar que postular a la vacante no garantiza la participación en el proceso de selección.
Si tras la revisión, consideramos que tu perfil cumple con los requisitos del cargo, te contactaremos para invitarte a la siguiente etapa.
Beneficios
- Trabajo desde casa (Homeoffice).
- El día de tu cumpleaños tienes libre o puedes elegir uno de esa semana.
- Estructura de trabajo horizontal.
- Espacios de aprendizaje y capacitación.
- Apoyo al crecimiento personal y profesional.
- Políticas orientadas a regalar tiempo a nuestros colaboradores.
- Telemedicina 24/7, consultas psicológicas, seguro de vida e invalidez ¡y más!
¡Te invitamos a vivir la experiencia de formar parte de Envíame!
¡Mucho éxito Futuro/a Explorador/a!
Wellness program
Enviame offers or subsidies mental and/or physical health activities.
Vacation on birthday
Your birthday counts as an extra day of vacation.
Parental leave over legal
Enviame offers paid parental leave over the legal minimum.
Gross salary
$2000 - 2500
Full time
Customer Success
Analytics
Salesforce
HubSpot
Customer Success
Niuro connects projects with elite tech teams, collaborating with leading U.S. companies. Our mission is to simplify global talent acquisition through innovative solutions that maximize efficiency and quality. This role sits at the heart of our Client Success and Growth function, supporting client portfolios by building strong relationships, identifying opportunities for expansion, and ensuring an exceptional experience across engagement, onboarding, and delivery. You will work within a 100% remote, globally distributed environment, collaborating with sales, delivery, and administration to ensure client success while Niuro handles back-office tasks. This position contributes to long-term partnerships and scalable growth in the U.S. market and beyond.
© getonbrd.com. All rights reserved.
Key Responsibilities
- Lead client acquisition efforts through outbound (frío) and inbound channels.
- Conduct follow-ups with clients, schedule meetings, and manage ongoing communication.
- Prepare and send commercial proposals tailored to client needs and outcomes.
- Ensure accurate and up-to-date information in CRM and Niuro’s internal platforms.
- Conduct Fit-Cultural assessments to align talent with client requirements and project needs.
- Collaborate with sales, delivery, and operations to drive client success, retention, and expansion opportunities.
- Monitor client health, gather feedback, and coordinate internal resources to resolve issues and maximize value.
Requirements
We are looking for a proactive, communicative professional who can drive client engagement and growth. The ideal candidate thrives in a fast-paced, results-driven environment and enjoys building long-term partnerships with international clients.
- Degree in Industrial Engineering, Business, Commercial Engineering, or related fields.
- Conversational English required to communicate effectively with international clients.
- Strong commercial acumen and excellent communication skills to engage with both potential and existing clients.
- Organized, proactive, and detail-oriented with the ability to manage multiple priorities and deadlines.
- Experience in client-facing roles and working with CRM tools to manage pipelines and client data.
Desirable
Desirable skills and experience include:
- Prior experience in Customer Success or Sales within B2B SaaS or technology services.
- Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and analytics to track KPIs and client health.
- Multilingual abilities (e.g., Spanish, Portuguese) and comfort communicating with diverse global clients.
- Ability to work independently, demonstrate adaptability, and demonstrate a customer-centric mindset with a problem-solving approach.
- Experience coordinating with cross-functional teams (sales, delivery, finance, operations) in a remote-first organization.
Benefits
We provide the opportunity to participate in impactful and technically rigorous industrial data projects that drive innovation and professional growth. Our work environment emphasizes technical excellence, collaboration, and continuous innovation.
Niuro supports a 100% remote work model, allowing flexibility in work location globally. We invest in career development through ongoing training programs and leadership opportunities, ensuring continuous growth and success.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our long-term commitment to our team members.
Joining Niuro means becoming part of a global community dedicated to technological excellence and benefiting from a strong administrative support infrastructure that enables you to focus on impactful work without distraction.
Informal dress code
No dress code is enforced.
Gross salary
$1500 - 2500
Full time
Customer Support Specialist
Salesforce
HubSpot
Zendesk
Customer Support
At Niuro, we connect elite tech teams with leading U.S. companies to simplify and enhance global talent acquisition. We empower our teams by handling all administrative tasks, allowing them to focus solely on delivering exceptional results. This role is part of our customer support department, which plays a crucial role in maintaining excellent client relationships, ensuring client satisfaction, and supporting telecommunications projects leveraging advanced CRM systems. The team operates globally and collaborates closely across borders to sustain high standards of service and innovation.
Apply directly from Get on Board.
Role and Responsibilities
As a Customer Support Specialist at Niuro, you will be responsible for providing outstanding support to clients primarily over the phone. Your core objectives include managing a high volume of customer interactions efficiently while maintaining high standards of communication quality and professionalism. You will collaborate with a dynamic team in rotating shifts covering 9 AM to 10 PM EST, ensuring continuous support availability. Key tasks include:
- Handling inbound client calls empathetically and professionally.
- Utilizing CRM tools such as HubSpot, Salesforce, Zendesk, or similar platforms to document interactions and track customer issues.
- Meeting and exceeding weekly performance goals related to response times, client satisfaction, and resolution rates.
- Maintaining clear and effective communication in both English and Spanish.
- Managing multiple customer cases simultaneously without compromising quality.
- Escalating complex issues appropriately to ensure timely resolution.
- Contributing to process improvements and knowledge base updates to enhance team efficiency and customer experience.
Required Skills and Qualifications
We are seeking a highly motivated and bilingual Customer Support Specialist fluent in English and Spanish to operate in a fast-paced telecommunications environment. Candidates must be comfortable working exclusively over the phone and adept at managing high volumes of daily client interactions.
Technical and language skills:
- Fluent verbal and written communication skills in English and Spanish.
- Solid understanding of telecommunications concepts and terminology.
- Proven experience with CRM platforms such as HubSpot, Salesforce, Zendesk, or comparable systems.
Soft skills and personal traits:
- Excellent communication, active listening, and empathy to build rapport with customers.
- Patience and professionalism, especially when handling challenging situations.
- Strong organizational skills to manage numerous interactions efficiently.
- Goal-oriented mindset to achieve and exceed performance targets consistently.
- Ability to work cooperatively in a team environment with flexible schedule needs including rotating shifts.
Previous customer support experience in telecommunications or related industries is highly desirable to ensure familiarity with common client needs and troubleshooting.
Preferred but Not Required
Additional qualifications that will set candidates apart include:
- Experience working in multinational or remote teams.
- Familiarity with multiple CRM platforms and the ability to quickly adapt to new software.
- Background in handling technical or product support cases in telecommunications.
- Additional language skills beyond English and Spanish.
- Exposure to performance metrics management and continuous improvement initiatives.
Having a proactive attitude towards learning and development, and an eagerness to contribute to a collaborative team culture, will be highly valued.
Why Join Niuro?
We offer a fully remote, flexible work environment that supports your work-life balance from any location worldwide. Joining Niuro means participating in meaningful and technically challenging projects that foster professional growth and innovation in the industrial data and telecommunications sectors.
We provide continuous training programs covering both technical and soft skills, alongside leadership development opportunities to support your career progression.
Our strong administrative infrastructure takes care of hiring, payments, and more, letting you focus on your core responsibilities and personal growth.
Upon completion of the initial contract, there is the opportunity for long-term engagement and stable full-time employment within a global community devoted to technological excellence.
Informal dress code
No dress code is enforced.
$$$
Full time
Especialista de Soporte Técnico y Proyectos
AS400
Technical Documentation
Data Modeling
Database
Interfell busca incorporar un Especialista de Soporte Técnico y Proyectos para una plataforma de software; un perfil orientado al análisis de soluciones y tendencias de mercado, con enfoque en una experiencia de cliente excepcional y la ejecución de proyectos a la medida. El equipo colabora con fabricantes líderes y desarrolla proyectos ad-hoc para cubrir necesidades específicas de cada cliente. El/la candidato/a trabajará en un entorno remoto, con contrato de tipo Contractor y renovaciones anuales, sumando valor a través de la mejora continua y la gestión eficiente de documentación y soporte técnico.
El/la especialista será parte de un equipo multidisciplinario, participando en la resolución de incidentes, interpretación de requerimientos y facilitando la comunicación entre clientes y equipos internos para garantizar resultados satisfactorios y la entrega oportuna de soluciones.
Find this vacancy on Get on Board.
Funciones
- Analizar y resolver problemas técnicos relacionados con sistemas y documentación de clientes.
- Colaborar con equipos multidisciplinarios para optimizar procesos documentales y de soporte.
- Comunicar de forma eficaz con clientes y colegas para asegurar una resolución rápida de incidencias.
- Utilizar herramientas de bases de datos para gestionar, analizar y reportar información relevante.
- Participar activamente en proyectos de mejora continua y en la implementación de soluciones innovadoras.
- Gestión de requerimientos del sistema y revisión de documentación técnica para asegurar su exactitud.
Descripción
- Requisitos técnicos: dominio avanzado de inglés (imprescindible) y conocimientos de IBMi/AS400/P9 (imprescindible).
- Experiencia en resolución de problemas y capacidad para analizar requerimientos del sistema y la documentación asociada.
- Familiaridad con bases de datos y modelado de datos; habilidad para trabajar en equipo y comunicarse efectivamente en entornos cambiantes.
- Formación profesional de al menos 2 años y experiencia en entornos de soporte y proyectos de software.
- La persona adecuada será proactiva, orientada a soluciones y capaz de gestionar prioridades en un entorno remoto global.
Perfil deseable
- Experiencia en desarrollo o implementación de soluciones con plataformas de software a gran escala.
- Conocimientos de methodologies ágiles, gestión de incidencias y herramientas de seguimiento de proyectos.
- Capacidad para adaptar la comunicación a diferentes audiencias (clientes, usuarios finales y equipos técnicos).
Beneficios
40 horas de trabajo semanal
30 días naturales de vacaciones (4 semanas completas incluyendo fines de semana) + hasta 14 festivos nacionales / regionales del país del trabajador contratado (a definir según el país del trabajador que finalmente se contrate).
Pago USD
Trabajo remoto - Latam
$$$
Full time
Tech Support Representative Helpdesk N1
Soporte técnico
CRM
Service Desk
Office 365
OpenLoop is looking for Technical Support Representative (Helpdesk N1) to join our team in Lima, Peru. This role will be a member of the IT Team, collaborating closely with the IT Manager.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Apply without intermediaries from Get on Board.
Job functions
Responsibilities include, but are not limited to:
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Managing clinical system integration.
- Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
- Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
- Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
- Other duties as assigned.
Qualifications and requirements
- 1 year of experience in IT systems management as a technical support agent or helpdesk N1.
- Proven experience working with CRM systems (desired).
- Experience troubleshooting.
- Ability to manage user accounts in Active Directory and Exchange.
- Experience installing software, patches, and updates on laptops.
- Experience troubleshooting basic network and software issues.
- Ability and willingness to quickly learn new and existing technologies.
- An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
- Advanced problem solving skills.
- Fluency in English (C1) and excellent written and verbal communication skills (required).
- Available to work 5 days of the week, including weekends.
- Available to work on-site at our office in Miraflores.
Desirable skills
- Experience working with Slack, Zoho and/or apple ecosystem is considered a plus (desired).
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- AFP retirement plan—to help you save for the future.
- We’ll assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Paid sick days
Sick leave is compensated (limits might apply).
Bicycle parking
You can park your bicycle for free inside the premises.
Health coverage
OpenLoop pays or copays health insurance for employees.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.
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$$$
Full time
IT Engineer Dispatch (Freelance) – Turks & Caicos Islands
Networking
Reporting
Technical Support
Hardware Troubleshooting
We are looking for a freelance IT Engineer (Dispatch role) to support our clients in Cockburn Town, Turks & Caicos Islands. The engineer will be responsible for providing on-site technical support when required. This is a freelance, on-demand opportunity, ideal for IT professionals who want flexibility and extra income.
Exclusive offer from getonbrd.com.
Funciones del cargo
Responsibilities
• Provide on-site technical support to clients (hardware, networking, troubleshooting).
• Perform installations, replacements, and basic configurations.
• Coordinate with remote support teams to resolve incidents.
• Ensure proper reporting and documentation of each visit.
• L1, L2, L3 Tasks
Requerimientos del cargo
Requirements
• Proven experience as an IT Support Engineer / Field Engineer.
• Strong knowledge of hardware troubleshooting, networking basics, and peripheral devices.
• Ability to work independently and manage tasks on-site.
• Good communication and reporting skills.
Condiciones
Compensation
• USD 300 per visit (freelance/contract basis).
• Payments are processed on a monthly basis.
Contract Type
• Freelance / Independent Contractor.
Gross salary
$1800 - 2500
Full time
Zendesk Engineer
JavaScript
CRM
Slack
Reporting
Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.
This company only accepts applications on Get on Board.
Role and Responsibilities
- Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
- Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
- Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
- Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
- Provide ongoing support and adjustments based on user feedback and evolving requirements.
- Document configurations, processes, and best practices to maintain a knowledge base for the team.
Required Skills and Experience
We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.
Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.
Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.
Desirable Skills and Qualifications
Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.
Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.
Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.
Benefits and Work Environment
We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.
Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.
Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.
Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.
Gross salary
$1200 - 1500
Full time
Technical Customer Support Specialist
CSS
Customer Service
SaaS
Shopify
At RevenueHunt, we focus on empowering eCommerce business owners to expand their reach and increase sales effectively. We developed a “Product Recommendation Quiz” app, a cutting-edge tool that allows merchants to engage their website visitors with interactive quizzes that recommend personalized products. This app helps merchants drive sales by acting as a virtual salesperson who gathers actionable data, segments customers based on their responses, and supports confident purchasing decisions. Our mission is to simplify and optimize how eCommerce merchants understand and connect with their customers, improving conversion and retention through data-driven insights.
© getonbrd.com.
Role and Responsibilities
As a Technical Customer Support Specialist, you will be the frontline advocate for our customers and prospects. Your primary goal is to ensure a smooth and enjoyable experience for new users as they onboard and adopt our Product Recommendation Quiz app.
- Provide empathetic, timely, and effective technical support to resolve customer inquiries and issues, balancing urgency with attention to detail.
- Assume full ownership of technical problems from initial contact through to resolution, including investigation, troubleshooting, and escalation when necessary.
- Document common customer issues, challenges, and feedback to help inform and improve product development with the engineering team.
- Share knowledge and learnings with your team to foster continuous improvement in support processes and customer satisfaction.
You are expected to operate independently, using logical thinking to solve complex problems, while communicating clearly and professionally at all times.
While we don’t believe in micromanaging or judging team members solely on speed, we do track ticket close time and 5-star reviews as key indicators of support quality and responsiveness. These metrics help us improve as a team and ensure customer happiness.
Requirements and Profile
We are looking for a proactive and experienced Technical Customer Support Specialist who thrives on building relationships and helping customers succeed. The ideal candidate will meet the following criteria:
- Excellent communication skills: You must be a clear and thoughtful communicator, both written and verbal, capable of crafting warm, professional messages tailored to customer needs.
- Near-native English proficiency: You will primarily support customers via email, chat, Zoom calls, and video explanations (Loom). Strong English reading and writing skills are essential, though you don’t need to be a native speaker.
- eCommerce platform familiarity: You should have experience with or a willingness to quickly learn Shopify and WooCommerce, the main platforms our app integrates with.
- Customer support experience: At least two years in a similar role, with a solid track record of providing high-quality, empathetic support.
- Proactive mindset: Ability to identify opportunities to add value, including spotting patterns in customer interactions and suggesting improvements.
- Availability: You should be able to work during European and US business hours (preferably during 7:00 to 15:00 UTC) to support our international customer base effectively.
While you don’t need technical coding skills, logical problem-solving aptitude is important to understand and troubleshoot issues.
IMPORTANT NOTE: As part of the hiring process, we ask candidates to record a short video introduction. Applications without a video will not be considered. We value your time and understand if this requirement does not suit you.
Desirable Skills and Experience
- Prior experience working within SaaS companies or eCommerce environments.
- Familiarity with Google Suite tools such as Gmail, Calendar, Docs, Sheets, and Drive.
- Hands-on experience with Shopify or WooCommerce platforms.
- Basic understanding of HTML, CSS, and use of Chrome DevTools to assist troubleshooting.
What We Offer
- A competitive monthly base salary ranging from $1200 to $1500 USD, dependent on experience and performance.
- Performance bonuses rewarding exceptional support quality, with $25 awarded for each 5-star customer review.
- A monthly perks allowance of up to $200 to cover co-working space fees, internet bills, hardware purchases, or online learning resources.
- 100% remote work with a flexible schedule, enabling you to work from anywhere worldwide.
- We operate as an independent contractor model for a UK-based company, with no citizenship or work permit requirements; contractors are responsible for their own tax arrangements.
- Work with a fully remote, international, supportive team that values transparency, trust, autonomy, and asynchronous communication without micromanagement.
Fully remote
You can work from anywhere in the world.
Informal dress code
No dress code is enforced.
Vacation over legal
RevenueHunt gives you paid vacations over the legal minimum.
Gross salary
$2000 - 2600
Full time
Customer Success Account Manager (Low Touch)
CRM
Director de Cuentas
SaaS
English
TaxDome is the leading practice management platform designed specifically for accounting firms in the United States. Over the past five years, we have experienced hyper-growth, expanding our user base by over 100 times and serving tens of thousands of businesses worldwide that cater to millions of end clients. We operate as a remote-first SaaS company that focuses on transforming how accounting professionals manage their operations by streamlining workflows, automating routine tasks, and enhancing client communication.
The Customer Success team plays a crucial role in ensuring our clients maximize the value they receive from TaxDome’s platform. They are responsible for guiding SMB accounting firms through adoption, engagement, and expansion while fostering long-term relationships. Our client portfolio is diverse, encompassing a wide range of small and mid-sized accounting practices looking to modernize and optimize their business processes.
Exclusive to Get on Board.
Key Responsibilities
- Manage a portfolio of small and mid-sized accounting firm clients, addressing their varying levels of strategic needs.
- Develop and execute scalable, repeatable client engagement strategies such as email cadences, webinars, Loom video tutorials, and resources on the help center.
- Conduct product check-ins and success calls with selected high-potential clients to deepen their platform usage and satisfaction.
- Continuously monitor account health metrics and proactively intervene to prevent client churn or disengagement.
- Identify upsell and cross-sell opportunities by understanding each client’s goals and usage patterns, helping to expand revenue streams.
- Collaborate cross-functionally with Sales, Onboarding, and Product teams to ensure clients receive a seamless experience from their initial adoption through renewal.
- Share insights and feedback from clients to contribute to the ongoing improvement of customer success processes and the TaxDome platform.
Qualifications and Requirements
- 3–4 years of experience in SaaS Customer Success or Account Management
- Experience managing high-volume or segmented portfolios
- Fluent in English (C1+)
- Excellent communication, organization, and prioritization skills
- CRM and support tool experience (HubSpot, Intercom, Slack, etc.)
- Comfortable with ambiguity and proactive in finding solutions
- Able to work independently in a remote, fast-paced environment
- Strong critical thinking and ability to coach clients toward outcomes
Desirable Skills
- Experience with accounting/tax industry tools
- Spanish fluency (a plus, not required)
- Experience working with US-based SMBs
- Familiarity with segmentation or tech-touch CS strategies
Conditions
- B2B contractor agreement
- Fully remote
- Flexible working hours (with EST overlap)
- Monthly payment in USD
- Performance-based bonus included
- Supportive international team
- Real career growth opportunities
- Dynamic and mission-driven culture
Fully remote
You can work from anywhere in the world.
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$$$
Full time
Spanish Bilingual Phone Representative (Spanish and English)
Customer Service
CRM
Sales
English
Pearl Talent is a company that specializes in connecting top international talent with US companies through a white-glove service model ensuring seamless experiences for clients and candidates alike. Their clients include leading startups in the US and EU that have collectively raised over $5 billion and are backed by prominent investors like OpenAI, a16z, and Founders Fund. The company’s medical client is a virtual pediatric clinic providing comprehensive, multispecialty ADHD care according to the American Academy of Pediatrics guidelines. The medical and behavioral clinicians work collaboratively to offer families best-in-class treatment and a clear path forward. This role sits within the new Concierge team focused on patient onboarding and support.
Apply only from getonbrd.com.
Core Responsibilities
- Make outbound calls to prospective new patients; follow-up communication via email and SMS may also be necessary.
- Guide new patients through the onboarding process, addressing any concerns or objections that arise promptly and professionally.
- Clearly and effectively communicate complex billing and insurance information to families.
- Handle rejections or difficult conversations with potential clients with empathy and professionalism.
- Ensure patients complete all required post-call actions, such as reviewing consent forms or uploading diagnostic documents.
- Provide ongoing feedback to Product and Engineering teams to alert them of any technical issues or software bugs encountered.
- Utilize CRM or sales software in daily activities.
- Work independently to meet or exceed sales and onboarding targets.
Requirements
- Proven experience in phone sales or telemarketing, demonstrating strong results.
- Exceptional communication and interpersonal skills, with an ability to explain complex information clearly and concisely.
- Ability to independently manage workload and consistently meet sales or performance targets.
- Proficiency with CRM or sales software, telephony or customer service software such as Zendesk, and collaboration tools like Google Suite and Slack.
- Bilingual proficiency in Spanish and English, both spoken and written, is mandatory.
- Experience or interest in healthcare is highly desirable.
- Resilience in handling rejections and difficult conversations professionally.
- Aspirations to grow into a leadership role within an emerging team.
Desirable Skills and Experience
Experience working in healthcare settings or familiarity with pediatric ADHD care protocols is a strong plus. Previous roles involving patient or client onboarding will make candidates stand out. Knowledge of insurance billing processes in healthcare will further enhance success in this role. Skills in building positive feedback loops between customer-facing teams and technical teams are beneficial. Prior independent contractor work experience demonstrating self-motivation and accountability is desirable.
Benefits
We offer a fully remote work environment enabling you to work from anywhere worldwide, with permanent remote flexibility. The role includes generous unlimited paid time off and flexible scheduling to maintain work-life balance.
Direct mentorship from international industry experts is provided to support your professional growth. Ongoing learning and development resources are available.
Opportunities for global networking allow you to connect with professionals around the world. The company offers potential profit sharing tied to performance and an annual team retreat to foster community and in-person collaboration. This role offers a high-impact leadership opportunity with a clear career progression path within a dynamic and growth-oriented organization.
Gross salary
$600 - 700
Full time
Patient Support Specialist
G Suite
Customer Service
Jira
Slack
OpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.
As part of our dynamic team, you'll collaborate with the Sales, and Customer Success departments to optimize our marketing operations. Our comprehensive services streamline the HR and Operations challenges in tele-health, making a significant impact in patient care across all 50 states.
Apply to this job through Get on Board.
About the Role
Responsibilities and essential functions include:
- Scheduling appointments in EMR and EMR sub-organizations
- Manage high volume phone line for office calls from patients
- Manage phone and email customer service needs
- Manage patient escalations calls and emails using problem-solving and
- resolution skills
- Send appointment reminders including text, email, and/or call reminders
- through ZohoDesk or ZohoVoice applications
- Sending medical records as necessary to payers and referrals
- Other duties as assigned
Requirements
- Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
- Knowledge of G-Suite, Slack and Jira (desired).
- Knowledge of the US healthcare system (desired).
- Effective communication.
- Multitasking
- Problem solving and organization skills.
- Go-beyond, takes initiative on tasks.
- Fluency in English (C1) and excellent written and verbal communication skills.
- Available to work 100% on site.
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Full time job.
- Unlimited Vacation Days
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- Oncology healthcare plan covered 100% with Rimac
- AFP retirement plan—to help you save for the future.
- We will assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Accessible
An infrastructure adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Bicycle parking
You can park your bicycle for free inside the premises.
Health coverage
OpenLoop pays or copays health insurance for employees.
Retirement plan
OpenLoop pays or matches payment for plans such as 401(k) and others.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Shopping discounts
OpenLoop provides some discounts or deals in certain stores.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.
Gross salary
$1800 - 2500
Full time
Zendesk Engineer
JavaScript
CRM
API
Automation
Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.
Apply to this posting directly on Get on Board.
Role and Responsibilities
- Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
- Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
- Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
- Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
- Provide ongoing support and adjustments based on user feedback and evolving requirements.
- Document configurations, processes, and best practices to maintain a knowledge base for the team.
Required Skills and Experience
We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.
Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.
Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.
Desirable Skills and Qualifications
Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.
Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.
Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.
Benefits and Work Environment
We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.
Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.
Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.
Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.
Gross salary
$1200 - 1500
Full time
Technical Customer Support Specialist
CSS
E-commerce
Shopify
WooCommerce
At RevenueHunt, we focus on empowering eCommerce business owners to expand their reach and increase sales effectively. We developed a “Product Recommendation Quiz” app, a cutting-edge tool that allows merchants to engage their website visitors with interactive quizzes that recommend personalized products. This app helps merchants drive sales by acting as a virtual salesperson who gathers actionable data, segments customers based on their responses, and supports confident purchasing decisions. Our mission is to simplify and optimize how eCommerce merchants understand and connect with their customers, improving conversion and retention through data-driven insights.
Applications are only received at getonbrd.com.
Role and Responsibilities
As a Technical Customer Support Specialist, you will be the frontline advocate for our customers and prospects. Your primary goal is to ensure a smooth and enjoyable experience for new users as they onboard and adopt our Product Recommendation Quiz app.
- Provide empathetic, timely, and effective technical support to resolve customer inquiries and issues, balancing urgency with attention to detail.
- Assume full ownership of technical problems from initial contact through to resolution, including investigation, troubleshooting, and escalation when necessary.
- Document common customer issues, challenges, and feedback to help inform and improve product development with the engineering team.
- Share knowledge and learnings with your team to foster continuous improvement in support processes and customer satisfaction.
You are expected to operate independently, using logical thinking to solve complex problems, while communicating clearly and professionally at all times.
While we don’t believe in micromanaging or judging team members solely on speed, we do track ticket close time and 5-star reviews as key indicators of support quality and responsiveness. These metrics help us improve as a team and ensure customer happiness.
Requirements and Profile
We are looking for a proactive and experienced Technical Customer Support Specialist who thrives on building relationships and helping customers succeed. The ideal candidate will meet the following criteria:
- Excellent communication skills: You must be a clear and thoughtful communicator, both written and verbal, capable of crafting warm, professional messages tailored to customer needs.
- Near-native English proficiency: You will primarily support customers via email, chat, Zoom calls, and video explanations (Loom). Strong English reading and writing skills are essential, though you don’t need to be a native speaker.
- eCommerce platform familiarity: You should have experience with or a willingness to quickly learn Shopify and WooCommerce, the main platforms our app integrates with.
- Customer support experience: At least two years in a similar role, with a solid track record of providing high-quality, empathetic support.
- Proactive mindset: Ability to identify opportunities to add value, including spotting patterns in customer interactions and suggesting improvements.
- Availability: You should be able to work during European and US business hours (preferably during 7:00 to 15:00 UTC) to support our international customer base effectively.
While you don’t need technical coding skills, logical problem-solving aptitude is important to understand and troubleshoot issues.
IMPORTANT NOTE: As part of the hiring process, we ask candidates to record a short video introduction. Applications without a video will not be considered. We value your time and understand if this requirement does not suit you.
Desirable Skills and Experience
- Prior experience working within SaaS companies or eCommerce environments.
- Familiarity with Google Suite tools such as Gmail, Calendar, Docs, Sheets, and Drive.
- Hands-on experience with Shopify or WooCommerce platforms.
- Basic understanding of HTML, CSS, and use of Chrome DevTools to assist troubleshooting.
What We Offer
- A competitive monthly base salary ranging from $1200 to $1500 USD, dependent on experience and performance.
- Performance bonuses rewarding exceptional support quality, with $25 awarded for each 5-star customer review.
- A monthly perks allowance of up to $200 to cover co-working space fees, internet bills, hardware purchases, or online learning resources.
- 100% remote work with a flexible schedule, enabling you to work from anywhere worldwide.
- We operate as an independent contractor model for a UK-based company, with no citizenship or work permit requirements; contractors are responsible for their own tax arrangements.
- Work with a fully remote, international, supportive team that values transparency, trust, autonomy, and asynchronous communication without micromanagement.
Fully remote
You can work from anywhere in the world.
Informal dress code
No dress code is enforced.
Vacation over legal
RevenueHunt gives you paid vacations over the legal minimum.
Gross salary
$600 - 700
Full time
Tech Support Representative Helpdesk N1
Soporte técnico
CRM
Service Desk
English
OpenLoop is looking for Technical Support Representative (Helpdesk N1) to join our team in Lima, Peru. This role will be a member of the IT Team, collaborating closely with the IT Supervisor.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company Culture
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Send CV through Get on Board.
Job functions
Responsibilities include, but are not limited to:
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Managing clinical system integration.
- Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions.
- Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency
- Creation of email accounts, Slack profiles, and any other directory management that may be required for the employees or providers at Openloop.
- Other duties as assigned.
Qualifications and requirements
- 1 year of experience in IT systems management as a technical support agent or helpdesk N1 (required).
- Proven experience working with CRM systems (desired).
- Experience troubleshooting and replacing hardware on laptops.
- Ability to manage user accounts in Active Directory and Exchange.
- Experience installing software, patches, and updates on laptops.
- Experience troubleshooting basic network and software issues.
- Ability and willingness to quickly learn new and existing technologies.
- An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences.
- Advanced problem solving skills.
- Fluency in English (C1) and excellent written and verbal communication skills (required).
- Available to work 5 days of the week, including weekends.
- Available to work on-site at our office in Miraflores.
Desirable skills
- Experience working with Zoho CRM and/or apple ecosystem is considered a plus (desired).
Our Benefits
In addition to competitive salaries, this role includes:
- Contract under a Peruvian company ID ("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- AFP retirement plan—to help you save for the future.
- We’ll assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Sound like a good fit? We’d love to meet you! Apply now to OpenLoop 🚀
Disclaimer: This position is also open for candidates with some kind of disabilities that are part of the CONADIS list. Coworking is adequate for people with special mobility needs.
Life insurance
OpenLoop pays or copays life insurance for employees.
Paid sick days
Sick leave is compensated (limits might apply).
Health coverage
OpenLoop pays or copays health insurance for employees.
Dental insurance
OpenLoop pays or copays dental insurance for employees.
Free car parking
You can park your car for free at the premises.
Computer provided
OpenLoop provides a computer for your work.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Vacation over legal
OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks
OpenLoop offers beverages and snacks for free consumption.