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$$$
Full time
Customer Success Manager
CRM
Sales
SaaS
Growth
This position operates on U.S. Eastern Time (9:00 AM – 5:00 PM EST).
AutoRaptor is a trusted, high-growth CRM designed for automotive dealerships. Since 18 years, we’ve helped 500+ dealerships across North America manage leads, inventory, and multi-channel communications (phone, email, SMS). Recently under new ownership, we’re expanding our Customer Success Organization to scale client impact, retention, and expansion. This role sits at the heart of our remote-first, globally distributed team, contributing to an evolving product suite and a customer-centric culture that drives measurable outcomes for dealerships.
Official source: getonbrd.com.
Key Responsibilities
- Own the end-to-end customer journey for a portfolio of automotive dealership clients, ensuring onboarding success, adoption, retention, and growth.
- Lead onboarding sessions, train clients on AutoRaptor features, and share best practices to optimize dealership operations and sales.
- Develop long-term relationships with stakeholders, create tailored account strategies, and identify upsell opportunities to maximize value.
- Collaborate with Product & Engineering to relay customer feedback, prioritize feature requests, and communicate rollout plans to clients.
- Create and maintain customer enablement materials (how-to guides, FAQs, training resources) to empower dealerships to use AutoRaptor effectively.
- Monitor health indicators, drive adoption metrics, and implement renewal strategies to ensure high retention.
- Coordinate cross-functional efforts to deliver a seamless customer experience, balancing client needs with product capabilities.
What You Will Do
We are seeking a proactive Customer Success Manager to help drive retention and growth for AutoRaptor’s automotive dealership clients. You will be the trusted advisor for your portfolio, translating client goals into actionable success plans, and partnering with Product, Engineering, and Sales to deliver outcomes. You should be comfortable operating in a remote-first, fast-growing environment, capable of communicating complex concepts clearly, and motivated to enable customers to achieve tangible business results.
Required skills include strong B2B SaaS customer success or account management experience, excellent communication, strategic thinking, and the ability to manage multiple accounts with competing priorities. Experience in the automotive sector or familiarity with CRM tools is a plus. You should be comfortable working EST hours and collaborating with a globally distributed team.
Desirable Skills & Experience
Nice-to-have experience in the automotive industry, dealership operations, or familiarity with CRM platforms (e.g., HubSpot) or automotive-specific tools. Prior exposure to training, enablement, or customer-centric documentation will help you succeed in this role. Self-motivation, independent work style in a remote environment, and a collaborative mindset across time zones are highly valued.
Benefits & Perks
- Competitive salary
- 20 days PTO
- Remote-first work culture with flexible scheduling
- Professional growth opportunities, and a collaborative, product-focused environment
- Join AutoRaptor and contribute to an impactful CRM solution for automotive dealer networks
$$$
Full time
Ingeniero de Soporte IT
JavaScript
HTML5
Node.js
Customer Service
Descripción de la empresa
Mediastream es una empresa líder en tecnología de streaming que lleva más de 19 años en el mercado. Colaboramos con grandes empresas y emisoras de todo el mundo para ofrecer una solución integral de calidad para la administración de contenidos, la distribución, la producción audiovisual y la experiencia del usuario. Nuestro objetivo es conectar a nuestros clientes con su audiencia de forma sencilla y eficaz, creando nuevas fuentes de ingresos para sus negocios.
Descripción del rol
El rol de Ingeniero de Soporte IT , tendrá la misión de proporcionar un soporte de alta calidad a las plataformas desarrolladas internamente, garantizando una experiencia satisfactoria para los clientes. Será responsable de resolver problemas técnicos, colaborar con equipos de desarrollo y sistemas cuando sea necesario, y contribuir a la mejora continua de los procesos de atención, asegurando la eficacia y la excelencia en el servicio.
El rol de Ingeniero de Soporte IT , tendrá la misión de proporcionar un soporte de alta calidad a las plataformas desarrolladas internamente, garantizando una experiencia satisfactoria para los clientes. Será responsable de resolver problemas técnicos, colaborar con equipos de desarrollo y sistemas cuando sea necesario, y contribuir a la mejora continua de los procesos de atención, asegurando la eficacia y la excelencia en el servicio.
This job is exclusive to getonbrd.com.
Funciones del cargo
- Entregar soporte IT a plataformas desarrolladas internamente, atendiendo consultas, inquietudes y problemas técnicos de los clientes.
- Utilizar conocimientos técnicos para resolver problemas en primera instancia o escalar adecuadamente a equipos de desarrollo o sistemas para su resolución.
- Monitorear y asegurarse de que la atención a los clientes sea efectiva, eficiente y cumpliendo con los estándares de calidad establecidos.
- Mantener un seguimiento detallado por cliente, generando KPI's definidos por la gerencia para evaluar el rendimiento del soporte.
- Contribuir a la mejora continua de los procesos de atención al cliente, proponiendo soluciones y optimizaciones para entregar un servicio de primer nivel
- Coordinar con equipos especializados de Nivel 1 (L1) y Nivel 2 (L2), principalmente Desarrollo y Sistemas.
- Entregar soporte IT a plataformas desarrolladas internamente, atendiendo consultas, inquietudes y problemas técnicos de los clientes.
- Participar en la documentación de problemas y soluciones para crear una base de conocimientos que facilite futuras consultas.
- Mantenerse actualizado sobre las características y actualizaciones de las plataformas para brindar información precisa a los clientes.
- Comunicarse proactivamente con los clientes para proporcionar actualizaciones, resolver problemas y garantizar su satisfacción.
- Colaborar con los equipos de desarrollo para identificar patrones de problemas recurrentes y contribuir a soluciones permanentes.
- Participar en la identificación y corrección de posibles errores en las plataformas, trabajando en conjunto con el equipo de desarrollo.
- Participar en sesiones de formación para mantener y ampliar tus habilidades técnicas y de atención al cliente.
Requisitos
- Profesional en Ciencias de la Computación, Ingeniería Informática o afines
- Experiencia previa en soporte IT o servicio técnico al cliente
- Conocimiento en interacción con API's tipo REST.
- Conocimiento HTML, JavaScript y Node.js te ayudará a crecer.
- Experiencia atendiendo clientes, en cargos como IT Service desk o Customer Service.
- Conocimiento técnico en plataformas SAAS y tecnologías relacionadas.
- Excelentes habilidades de comunicación, especialmente escritas porque gran parte de la atención se hace a través de chats. Buena ortografía es clave.
- Habilidad para resolver problemas técnicos de manera efectiva y colaborar con otros equipos.
- Competencia en inglés y español, tanto hablado como escrito.
- Habilidades de comunicación excepcionales y capacidad para transmitir información técnica de manera clara y comprensible.
- Orientación hacia la satisfacción del cliente y capacidad para trabajar en un entorno orientado al servicio.
- Destreza en la identificación y resolución de problemas de manera estructurada.
Beneficios
- Día de cumpleaños libre
- Cuenta premium platzi
- 1 día administrativo libre
- Seguro Complementario de Salud.
Health coverage
Mediastream pays or copays health insurance for employees.
Computer provided
Mediastream provides a computer for your work.
Informal dress code
No dress code is enforced.
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Gross salary
$1000 - 1700
Full time
Technical Support Engineer
JavaScript
HTML5
CSS
C
About Adplorer: Adplorer is a marketing technology company that helps brands and franchise systems manage local digital advertising at scale. Our platform automates campaign setup, reporting, and optimization for thousands of business locations across North America and Europe. Data accuracy and platform stability are critical—and this role sits at the heart of ensuring reliable, high-quality production data and smooth incident response. You will work on our platform operations team, connecting production data analysis with high-visibility, real-world outcomes for hundreds of franchise and small business clients.
Apply exclusively at getonbrd.com.
Key Responsibilities
(Independent Contractor – Remote)
- Diagnose and resolve data discrepancies, reporting issues, and system inconsistencies in production environments.
- Determine whether issues originate from database logic, application logic, or configuration; perform structured root cause analysis and document findings clearly.
- Write and execute advanced SQL queries, perform batch updates, and generate ad-hoc analytical reports; validate data integrity across systems.
- Trace C# and VB.NET logic to identify and resolve routine issues; filter and escalate high-complexity bugs appropriately.
- Troubleshoot frontend issues with basic HTML, CSS, and JavaScript knowledge.
- Design and execute test cases for new features and existing functionality; build structured test scenarios to validate business logic and platform stability.
- Identify reproducible bugs and document steps clearly for developers; proactively test edge cases to prevent future incidents.
Role Overview & Requirements
We are seeking a highly analytical and detail-driven Technical Support Engineer to join our platform operations team. This hands-on role involves investigating production issues, analyzing data discrepancies, tracing application logic, and ensuring our marketing platform runs accurately for hundreds of clients. Beyond incident resolution, you will actively test the platform for stability by building test cases, designing scenarios, and proactively identifying bugs before they impact clients. This position is ideal for someone who enjoys debugging, working with production data, and solving real technical problems—not just answering tickets.
Requirements: 1–2 years in Technical Support, IT, Help Desk, or similar roles; strong SQL skills (complex joins, group by, having, CTEs, window functions); ability to read and trace C# and VB.NET logic; basic HTML, CSS, JavaScript; conversational English (B1–B2) with clear written communication; high attention to detail when working with production data; strong documentation habits; ability to work independently in a remote environment.
Desirable Skills & Experience
Experience with production SaaS environments and large-scale advertising data (e.g., Google Ads, Meta Ads); prior exposure to automation platforms; knowledge of data integrity checks, ETL processes, and data governance; experience in a cross-functional, international team setting; formal education in Systems Engineering, Telecommunications, Industrial Engineering, or related fields.
What We Offer
This independent contractor remote role collaborates with teams across the U.S. and Europe. You’ll work with real production data, contribute to end-to-end platform testing, and play a meaningful role in a global environment. We offer a long-term, stable opportunity with competitive compensation based on experience.