Implementation Support Associate
OpenLoop - Lima (Hybrid)
Salary: $$$
Type:
Tiempo completo
Tags: QA Technology Low-code No-code
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Exclusive to Get on Board.
Responsabilities
- Project Implementation: Supports implementation readiness by reproducing and documenting issues, validating configuration changes, and ensuring system stability before client handoff. Assists with testing and confirming that project deliverables meet quality standards.
- Program Management: Maintains trackers, dashboards, and shared documentation to reflect testing progress, open issues, and project status. Updates templates and internal tools to support the Implementation team’s efficiency.
- System Configuration and Problem Solving: Performs basic configuration validations, tests fixes, and identifies potential risks or inconsistencies. Troubleshoots bugs and provides feedback on test results to Implementation.
- External Stakeholder Management: Collaborates with internal teams and Customer Success to communicate issue status and test outcomes. May assist in preparing client-facing updates for critical issues or release validations.
- Team Relationship: Provides QA coverage and testing support to Implementation Specialists and TPMs. Ensures clear and organized documentation, and smooth collaboration across ongoing projects.
- Reporting and Documentation: Maintains incident logs, documents test results, and updates the internal knowledge base. Supports creation and maintenance of process templates, configuration guides, and QA documentation.
- Risk Management: Escalates issues promptly with severity details and context to ensure proper triage. Supports validation steps to reduce risk prior to production releases.
- Continuous Improvement: Identifies recurring issues or inefficiencies in testing and implementation workflows, recommending improvements to enhance quality and team operations.
- Internal Stakeholder Management: Works closely with Implementation team to align on priorities, testing needs, and timelines across multiple client projects.
Requirements
- Bachelor’s degree in Business or Industrial Engineering, Information Systems, or related field.
- 0–2 years SaaS support, QA, or troubleshooting experience; strong documentation and problem-solving skills
- Ability to quickly learn and apply software configuration and troubleshooting skills (preferred).
- Curiosity about technology and willingness to learn low-code/no-code tools or workflow automation (e.g., Zapier, Make) is a plus.
- Strong organizational and time management skills; able to handle multiple priorities.
- Proactive problem-solver with a collaborative mindset.
- Fluency in English (C1) and excellent written and verbal communication skills.
- Available to work in a hybrid work model.
Our Benefits
- Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
- Monday - Friday workdays, full time (9 am - 6 pm).
- Unlimited Vacation Days - Yes! We want you to be able to relax and come back as happy and productive as ever.
- EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
- Oncology insurance covered 100% with RIMAC
- AFP retirement plan—to help you save for the future.
- We’ll assign a computer in the office so you can have the best tools to do your job.
- You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)
Source: GetOnBoard | Main Category: Other