Client Onboarding Specialist
Zento Talent Solutions SAC
Salary:
Gross salary
$1400 - 1500
Type:
Tiempo completo
Tags: Project Manager Customer Success Education Project Management
Company: Zento Talent Solutions SAC — a Peru-based people-first firm that connects local talent with opportunities around the world. Our client is looking for a Client Onboarding Specialist that will play a pivotal role in ensuring smooth software adoption for diverse clients, contributing to higher retention, satisfaction, and successful go-lives. This position sits within a collaborative, cross-functional environment and supports the growth of our onboarding services across multiple time zones.
Apply directly on Get on Board.
Responsibilities and Tasks
- Design and implement customized software onboarding plans for new users tailored to their needs.
- Provide training and hands-on support throughout the onboarding journey.
- Collaborate closely with software development teams to fully understand product functionalities.
- Gather, analyze, and act on user feedback to continuously improve the onboarding process.
- Troubleshoot and resolve onboarding issues and challenges.
- Stay current with the latest onboarding trends and best practices in software adoption.
- Contribute to the creation of training materials and user documentation.
- Work with sales and marketing teams to ensure a smooth transition from sale to implementation.
- Monitor, measure, and report on the effectiveness of onboarding plans and adoption metrics.
- Perform additional tasks related to the position as needed.
Required Skills and Experience
Language: Native or near-native English proficiency.
Education: Bachelor’s degree in Computer Science, Systems Engineering, or a related field (or equivalent experience).
Knowledge and Skills: Strong knowledge of databases and application software; excellent ability to translate technical concepts into clear, actionable guidance; strong communication and interpersonal skills; adept at simplifying complex processes; analytical mindset with good problem-solving capabilities.
Experience: Minimum of 2 years in a similar onboarding, customer success, or training role; experience collaborating with cross-functional teams; proficient in project management and juggling multiple tasks concurrently.
Capabilities: Proactive, detail-oriented, customer-centric, and able to work across different time zones if required.
Desirable Skills and Experience
Certifications in software or project management methodologies (e.g., PMP, Agile/Scrum) are a plus. Experience with software onboarding tools, Learning Management Systems, or technical documentation platforms is advantageous.
Benefits and Perks
No benefits information provided in the posting.
Fully remote
You can work from anywhere in the world.
Health coverage
Valcre pays or copays health insurance for employees.
Computer provided
Valcre provides a computer for your work.
Source: GetOnBoard | Main Category: Customer Support