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Technical Live Chat Customer Support Specialist

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Technical Live Chat Customer Support Specialist

wetracked.io

wetracked.io

Salary: Gross salary $1100 - 1700
Type: Tiempo completo

Tags: Advertising Debugging Communication Problem Solving

As a Technical Live Chat Customer Support Specialist at wetracked.io, you play a key role in delivering exceptional customer service and technical support to our users. You are the first point of contact for customers experiencing technical issues and provide fast, clear, and effective assistance via live chat.

Our team works 100% remotely, and this role is designed to grow into a management position within the Customer Support department.

If you want to join a fast-growing SaaS company, work on a product our customers genuinely love, and you are technical, proactive, and experienced in leadership, this role is for you. We’re looking for someone who goes the extra mile and takes ownership.

Requirements:

  • Fluent in English (written and spoken)
  • Strong technical understanding
  • Experience with customer support (live chat preferred)
  • Leadership mindset and ambition to grow into a management role
  • Proactive, solution-oriented, and customer-focused

Ready to make an impact? 🚀

Send CV through Get on Board.

Key Responsibilities

• Live Chat Support: Provide real-time assistance via live chat, helping users resolve technical issues, answer questions, and provide product guidance.
• Technical Troubleshooting: Help customers with technical issues related to the platform, such as software bugs, integration problems, and feature usage.
• Customer Education: Educate users on how to best use the platform, provide them with knowledge base articles, and offer solutions to common problems.
• Product Feedback: Collect user feedback and relay it to the development team to help improve the platform's functionality and user experience.
• Ticket Management: Accurately document and track all customer interactions, ensuring timely and efficient follow-up on issues that require escalation.

Qualifications:

• Strong Technical Knowledge: Proficient in troubleshooting and resolving technical issues. Familiarity with common debugging.
• Excellent Communication Skills: Strong written communication skills for explaining technical concepts in simple terms via chat.
• Problem-Solving Abilities: Ability to identify issues quickly and provide accurate and efficient solutions.
• Customer-Centric Mindset: Passion for helping users and ensuring they have a seamless experience with the platform.
• Remote Work Experience: Comfortable working in a remote environment with strong self-management skills.
• Facebook/Meta Experience: Preferred but not necessary, as our service works around first-party tracking and advertising pixels.

Desirable Qualifications

  • Experience in customer support or technical support roles in SaaS environments.
  • Knowledge of troubleshooting methodologies and debugging practices.
  • Ability to translate complex technical topics into simple, user-friendly language.
  • Proactive attitude toward learning and contributing to product improvements.

Benefits

• Work from Anywhere: This is a fully remote position, allowing you to work from anywhere in the world.
• Flexible Hours: We offer flexible hours, making it easier to balance work and personal life.
• Growth Opportunities: As wetracked.io grows, so will your career. We value internal development and offer opportunities for advancement.

Fully remote You can work from anywhere in the world.
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Source: GetOnBoard | Main Category: Customer Support