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$$$
Tiempo completo
Customer & Onboarding Associate
Full Time
French
AI Tools
About The Mobile-First Company
Most tools for small businesses weren’t built for real operators.
They were built for employees in offices, not people running a business from their phone.
We’re changing that.
We build mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand.
Our first product, Allô, gives you a second number on your phone, answers missed calls with AI, transcribes everything, and syncs it to your CRM.
Over 20,000 businesses use it every day.
Next up: expenses, invoicing, and more.
We’ve raised +15 million dolars from Base10, Lightspeed, EMBLEM, and 30+ top operators.
Our team is based in Paris, Buenos Aires, Miami.
What will you do
- Own the customer onboarding experience, helping users get value from the product as quickly as possible.
- Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
- Support users with questions, issues, and setup, always with a product-first mindset.
- Turn onboarding and support interactions into clear feedback for product and operations.
- Grow into a highly operational role at the intersection of customers, product, and AI.
What you’ll be working on
- Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
- Managing daily customer conversations, prioritizing requests and resolving them efficiently.
- Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
- Sharing insights with product and tech teams to help reduce future support needs.
- Testing and iterating on onboarding messages, flows, and automations.
- Continuously learning and experimenting with AI tools and operational improvements.
What we’re looking for
- Tech-fluent. You pick up new software in minutes, not hours. You already using AI tools in daily life or personal projects.
- Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve, not a nuisance.
- Curious and analytical: you enjoy understanding user problems and improving processes.
- Organize, proactive, you have a bias for action. You don’t need hand holding and can will roll up your sleeves and do whatever it takes to get the job done.
- Start ip ready: You’re excited about being the first in this role. You’re happy to help build the processes, not just follow them.
- Fluent in French and English.
• Bonus points for: Experience with tools like Intercom, Zendesk, HubSpot, or Notion.
What matters to us
- You care about users having a great first experience with the product.
- You see onboarding and support as a way to improve the product, not just answer questions.
- You like fixing problems so they don’t happen again.
- You’re hands-on, proactive, and not afraid to suggest improvements.
- You’re excited to grow fast by taking ownership of real responsibility.
- Collaborative Culture: You’ll work closely with Sales and Product, giving you a 360-degree view of how a tech company operates.
- Growth Path: As the first hire in this department, you have a direct path to Lead Support or Customer Success Manager as the company grows.
What we offer
- Competitive salary (in USD)
- Equity package
- Remote position
- 10-day team retreats abroad
- Laptop and work setup of your choice
- Private health insurance (for US or LATAM hires)
- A tight, ambitious team building something real — fast
$$$
Tiempo completo
Customer & Onboarding Associate
Full Time
French
AI Tools
About The Mobile-First Company
Most tools for small businesses weren’t built for real operators.
They were built for employees in offices, not people running a business from their phone.
We’re changing that.
We build mobile-first business software that feels like a consumer app, runs on AI, and spreads like a creator brand.
Our first product, Allô, gives you a second number on your phone, answers missed calls with AI, transcribes everything, and syncs it to your CRM.
Over 20,000 businesses use it every day.
Next up: expenses, invoicing, and more.
We’ve raised +15 million dolars from Base10, Lightspeed, EMBLEM, and 30+ top operators.
Our team is based in Paris, Buenos Aires, Miami.
What will you do
- Own the customer onboarding experience, helping users get value from the product as quickly as possible.
- Be a key human touchpoint for users during onboarding and support situations where automation is not enough.
- Support users with questions, issues, and setup, always with a product-first mindset.
- Turn onboarding and support interactions into clear feedback for product and operations.
- Grow into a highly operational role at the intersection of customers, product, and AI.
What you’ll be working on
- Guiding new users through onboarding via Intercom, answering questions and unblocking issues.
- Managing daily customer conversations, prioritizing requests and resolving them efficiently.
- Tagging and categorizing onboarding and support conversations to understand pain points and gaps.
- Sharing insights with product and tech teams to help reduce future support needs.
- Testing and iterating on onboarding messages, flows, and automations.
- Continuously learning and experimenting with AI tools and operational improvements.
What we’re looking for
- Tech-fluent. You pick up new software in minutes, not hours. You already using AI tools in daily life or personal projects.
- Empathetic & Patient: You genuinely enjoy helping people. You see a frustrated customer as a puzzle to solve, not a nuisance.
- Curious and analytical: you enjoy understanding user problems and improving processes.
- Organize, proactive, you have a bias for action. You don’t need hand holding and can will roll up your sleeves and do whatever it takes to get the job done.
- Start ip ready: You’re excited about being the first in this role. You’re happy to help build the processes, not just follow them.
- Fluent in French and English.
• Bonus points for: Experience with tools like Intercom, Zendesk, HubSpot, or Notion.
What matters to us
- You care about users having a great first experience with the product.
- You see onboarding and support as a way to improve the product, not just answer questions.
- You like fixing problems so they don’t happen again.
- You’re hands-on, proactive, and not afraid to suggest improvements.
- You’re excited to grow fast by taking ownership of real responsibility.
- Collaborative Culture: You’ll work closely with Sales and Product, giving you a 360-degree view of how a tech company operates.
- Growth Path: As the first hire in this department, you have a direct path to Lead Support or Customer Success Manager as the company grows.
What we offer
- Competitive salary (in USD)
- Equity package
- Remote position
- 10-day team retreats abroad
- Laptop and work setup of your choice
- Private health insurance (for US or LATAM hires)
- A tight, ambitious team building something real — fast
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Gross salary
$3000 - 4500
Tiempo completo
Enterprise Customer Success Manager
Data Analysis
SaaS
Growth
Customer Success
PartnerTap is a high-growth startup transforming how sales and channel teams collaborate across organizations. Our platform automates and streamlines the tedious steps channel professionals go through to effectively work with their partners. We serve enterprise customers by delivering an account mapping, co-selling, and ecosystem orchestration platform that provides robust attribution data and measurable ROI. This role contributes to shaping the customer journey, ensuring strategic value realization, and driving long-term partnerships with Global 2000 and large-scale enterprises across industries.
This job offer is available on Get on Board.
What You’ll Do
- Serve as the primary executive-level relationship owner for a portfolio of enterprise customers
- Lead onboarding, implementation coordination, and value-realization
- Develop and execute customer success plans aligned to business KPIs
- Drive product adoption and maturity across complex teams and regions
- Facilitate Monthly Business Reviews (MBRs) with senior stakeholders
- Identify expansion and cross-sell opportunities in partnership with Sales
- Ensure renewal success and long-term retention
- Proactively identify risk and create mitigation strategies
- Partner with Product to translate feedback into roadmap insights
- Analyze usage, adoption, and business outcomes to demonstrate value
- Build trusted-advisor relationships grounded in strategy and results
About the Role & Requirements
We are seeking a highly strategic Enterprise Customer Success Manager to own relationships with our largest and most complex customers. This is a senior, outcomes-driven, executive-facing position that drives measurable business value, adoption, and renewal. You’ll collaborate with Revenue, Product, Support, and executives to ensure customers view PartnerTap as a mission-critical technology partner.
What Success Looks Like:
- High gross and net revenue retention
- Measurable adoption growth across enterprise users and teams
- Strong executive sponsorship at multiple levels
- Documented customer outcomes tied to revenue impact
- Expansion opportunities originated through value delivery
- Customers who advocate for the platform publicly and internally
About You
- 5–10+ years in Enterprise Customer Success, Strategic Accounts, or Consulting
- Experience with Global 2000 or large-scale enterprise organizations
- Exceptional executive communication and relationship-building skills
- Strong business acumen with understanding of revenue models and value drivers
- Proven success managing renewal cycles and expansion motions
- Comfort navigating complex, matrixed organizations
- Data-driven, structured, and outcome-focused mindset
- Experience in SaaS, data platforms, GTM technology, or enterprise software preferred
- A Plus: understanding Channel, Partnerships, Ecosystem (GTM strategies)
Why Join PartnerTap
Join a high-growth, innovative company with a strong engineering culture. Remote-friendly environment with opportunities for collaboration across time zones. Competitive compensation and equity, flexible work arrangements, and a focus on work-life balance. Access to modern tooling, learning opportunities, and mentorship from a talented team. Work on impactful product features used by major enterprises and contribute to shaping the future of PartnerTap’s platform. This role offers meaningful ownership, continuous learning, and a chance to influence product direction and technical strategy.
Fully remote
You can work from anywhere in the world.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Computer provided
PartnerTap provides a computer for your work.
Vacation over legal
PartnerTap gives you paid vacations over the legal minimum.
.png){kind=logo}
Gross salary
$2900 - 3500
Tiempo completo
Customer Operations & Success Manager
JavaScript
Front-end
Backbone.js
Go
Blazestack is a forward-thinking technology company delivering mission-critical software for public safety teams. As part of our Customer Operations & Success team, you will own the entire operational and commercial customer lifecycle—from initial agreement through onboarding, support, renewals, and billing. You’ll work closely with Sales, Operations, Finance, and Engineering to ensure accuracy, timeliness, and a seamless customer experience. This role is essential for maintaining trusted relationships, driving renewals, and optimizing revenue operations in a fast-moving, remote-first environment. You will operate without supporting staff initially, requiring exceptional organization, deep attention to detail, and a proactive approach to problem-solving.
This job offer is available on Get on Board.
What You Own
1) Agreements, Renewals & Revenue Retention
- Draft, manage, and execute yearly and multi-year customer agreements via DocuSign
- Manage contract edits, comparisons, approvals, and signature tracking
- Maintain vendor forms and procurement documentation
- Run renewal timelines, follow-ups, and multi-year transitions
- Identify opportunities to convert annual customers into multi-year agreements
- Escalate churn risk or complex negotiations to Sales and Operations
2) Onboarding & Lifecycle Management
- Set up new customer accounts, organizations, and access
- Coordinate onboarding emails, calls, and platform setup
- Maintain accurate contract, deal, and organization records across CRM and internal systems
- Run structured customer check-ins to track adoption, satisfaction, and renewal readiness
- Monitor automation accuracy, contract terms, and renewal intent
3) Billing, Invoicing & Payments
- Create customer accounts and invoices in accounting software
- Issue yearly and multi-year invoices (including manual multi-year billing)
- Track payments, follow up on overdue balances, and manage POs
- Maintain AR tracking and billing records
4) Customer Support & Escalation
- Serve as the primary support contact via Zendesk, email, and phone
- Own the Zendesk queue: triage, response, escalation, and closure
- Replicate issues, coordinate with engineering, and run screen-shares
- Schedule trainings, demos, compatibility tests, and tutorials
- Deliver calm, structured, high-quality customer communications that build trust
5) Internal Operations, Metrics & Quality Control
- Keep contracts, billing, and customer records audit-ready
- Maintain SOPs, onboarding playbooks, and internal documentation
- Track CSAT, feedback, testimonials, and churn data
- Design, maintain, and continuously improve efficiency and performance metrics
- Coordinate customer gifts, sponsorships, and internal follow-ups
What Success Looks Like
* Contracts, renewals, and invoices go out on time, every time
* Customers are correctly set up across every system
* Support tickets are resolved with clear ownership and documentation
* No missing paperwork, lost POs, or surprise churn
* Sales and Operations can focus on growth because execution is predictable and reliable
Who This Is For
This role is for someone who is: exceptionally detail-oriented and conscientious, a strong problem-solver who traces issues to root cause, comfortable owning revenue-critical workflows, fluent with Zendesk, DocuSign, CRMs, and accounting tools, near-native in written and spoken English with a professional tone suitable for government and enterprise customers, reliable, methodical, and hard to surprise. You are not just “support.” You are the operational backbone of customer trust and recurring revenue.
Desirable but not required
Experience in SaaS customer operations, revenue operations, or billing/commercial roles; familiarity with CRM systems (e.g., Salesforce), accounting software, and contract management tools; ability to manage multiple concurrent processes with high accuracy; strong communication and collaboration skills; willingness to learn and adapt in a fast-paced, remote-first environment.
Benefits
- Opportunity to build mission-critical software that positively impacts public safety teams enhanced with cutting-edge AI capabilities.
- Work with a dedicated, fast-moving team utilizing the latest cloud, infrastructure, and AI-driven UI technologies.
- Thrive in a remote-first culture that emphasizes speed, ownership, innovation, and experimentation.
- Be part of a forward-thinking company at the forefront of AI and cloud-native technology integration for essential real-world applications.
Fully remote
You can work from anywhere in the world.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Paid sick days
Sick leave is compensated (limits might apply).
Digital library
Access to digital books or subscriptions.
Company retreats
Team-building activities outside the premises.
Computer provided
Blazestack provides a computer for your work.
Education stipend
Blazestack covers some educational expenses related to the position.
Gross salary
$1200 - 1700
Tiempo completo
Customer Success Manager
Analytics
SEO
SEM
Excel
TOCTOC nació el año 2014 apostando por cambiar el mercado de las propiedades en Chile, aportando innovación, mejor contenido, tecnología y por supuesto asesoría a nuestros clientes y usuarios, poniendo énfasis en democratizar la información del mundo inmobiliario. Nos ha ido muy bien, tratamos siempre de innovar y ser los primeros en implementar nuevas tecnologías en la industria..
¿Tu principal desafío?
Asegurar que los clientes de TOCTOC alcancen el éxito utilizando los productos o servicios del ecosistema, lo que se traduce en una mayor satisfacción, lealtad y retención de clientes, así como en la maximización del valor a largo plazo y rentabilidad para ambas partes. Generando instancias y actividades que impacten en la lealtad y permanencia de los clientes.
This job is published by getonbrd.com.
¿Qué harás🚀?
- Retener la potencial fuga de clientes mediante el análisis proactivo de resultados, la conversión y el valor percibido entregado desde TOCTOC.
- Analizar el desempeño de las cuentas en TOCTOC en forma integral, identificando oportunidades de mejora en lo táctico para impactar en el resultado de la conversión de nuestros partners (externo).
- Analizar la adopción y desempeño de productos y servicios contratados en TOCTOC. Contribuyendo con la ideación e implementación de iniciativas para empujar KPIs de éxito de negocio (interno).
- Monitorear y analizar métricas de satisfacción, uso y éxito del cliente, identificando tendencias, riesgos y oportunidades de mejora.
- Establecer y mantener relaciones sólidas con los clientes asignados, actuando como su principal punto de contacto y defensor dentro de la empresa.
- Entender las metas, necesidades y desafíos del cliente para ofrecer soluciones personalizadas que optimicen el uso del producto o servicio.
- Proveer formación continua y recursos para que los clientes estén capacitados y actualizados sobre el uso del producto.
- Coordinar con equipos internos (ventas, soporte, producto, marketing) para resolver problemas, implementar mejoras y asegurar una experiencia integral para el cliente.
- Resolver problemas y gestionar incidencias de manera proactiva para evitar la pérdida de clientes y mejorar la fidelización.
- Actuar como intermediario que representa la voz del cliente dentro de la organización, trasladando feedback y necesidades para la mejora continua del producto o servicio.
¿Qué esperamos🚀?
- Formación: Ingeniería Comercial, ingeniería Civil Industrial, Ingeniería en Marketing, Administración de empresas.
- Manejo de Google Analytics. Herramientas de Mktg Digital (SEO – SEM).
- Excel avanzado y PBI CRM
Etapas del proceso🚀:
- Entrevista online Team People (fit cultural).
- Entrevista online con tu líder directo.
- Entrevista presencial final con CEO.
✨Nuestros beneficios, pensados para ti✨:
- 🌴 Más tiempo libre: Disfruta de 5 días extra de descanso al año para desconectarte y recargar energías.
- 🍔 Amipass: tu partner foodie: Con tu tarjeta Amipass, elige libremente: un delivery en tu serie favorita, una salida con amigos o la compra del mes en el súper. Tú decides cómo darte el gusto
- 👨⚕️ Siempre protegido: Te cuidamos a ti y a quienes quieres con seguro complementario de salud, dental y de vida.
- 🏠 Trabajo a tu estilo: Con nuestra modalidad híbrida, combina lo mejor del home office y la oficina.
- 👩👦 Viernes hasta las 14.00 hrs en vacaciones de verano y de invierno.
- 🎂 Tu día, tuyo de verdad: En tu cumpleaños, te damos la tarde libre para celebrarlo como se merece.
- 💸 Ajuste anual por IPC.
- 💰 Aguinaldo en Fiestas Patrias y de Navidad.
Health coverage
TOCTOC pays or copays health insurance for employees.
Computer provided
TOCTOC provides a computer for your work.
Informal dress code
No dress code is enforced.
Vacation over legal
TOCTOC gives you paid vacations over the legal minimum.
Beverages and snacks
TOCTOC offers beverages and snacks for free consumption.
Gross salary
$900
Tiempo completo
Customer Onboarding Specialist
Excel
Customer Service
Customer Support
Training
¡Sé nuestro/a próximo/a Bsaler!
¿Te gustaría ser parte de una empresa del mundo de la tecnología que se está desarrollando a nivel latinoaméricano?
¿Te gustaría ser parte de una empresa del mundo de la tecnología que se está desarrollando a nivel latinoaméricano?
Bsale es un software de venta que ayuda a las Pymes a vender, soñamos con simplificar e impulsar la forma de trabajar que tienen las personas en diferentes países de Latinoamérica. En la actualidad hemos acompañado a más de 10.000 pequeñas y medianas empresas en su camino de crecimiento, e impactamos a más de 110.000 usuarios, y procesamos más de 400 millones de transacciones al mes en Chile, Perú y México.
Cada semana se suman nuevas empresas que confían en nosotros para digitalizar sus procesos y… ¡Aquí es donde entras tú! acompañando a nuestros nuevos clientes desde el primer día, asegurando que su experiencia con la plataforma sea clara, útil y transformadora.
Si estás list@ para ser el partner estratégico de nuestros clientes queremos conocerte! Estamos buscando a nuestr@ próxim@ Customer Onboarding.
Apply to this job from Get on Board.
¿Qué lograrás ejerciendo este cargo?🚀
- Serás el guía de nuestros clientes: les enseñarás a usar Bsale de manera efectiva, compartiendo recursos y entregando orientación experta para que aprovechen todo el potencial de la plataforma.
- Impulsarás su crecimiento: acompañarás a cada cliente en sus primeros pasos, capacitándolos y motivándolos a sacarle el máximo provecho al software para hacer crecer su negocio.
- Configurarás soluciones a medida: implementarás y adaptarás la plataforma según las necesidades de cada empresa, asegurando que su experiencia sea fluida y personalizada.
- Te convertirás en su partner de confianza: mantendrás una comunicación cercana y constante, resolviendo dudas, ofreciendo apoyo y garantizando que su activación sea exitosa, potenciando su camino con Bsale
¿Qué valoramos en tu postulación? 🎯
- Técnico profesional administrativo o similar.
- Al menos 2 años de experiencia en funciones de onboarding, capacitación y atención al cliente.
- Excel nivel intermedio y/o avanzado.
- Disfrutar de las relaciones interpersonales y el trabajo en equipo.
¿Por qué trabajar en Bsale?🧡
- En Bsale, no sólo impactarás y simplificarás el trabajo de miles de emprendedores, sino que también encontrarás un equipo cercano que transforma la industria contigo y en donde eres protagonista de tu crecimiento.
- ¡Somos una empresa en expansión a nivel latinoamericano! Tendrás la posibilidad de conocer otras culturas.
- Trabajamos con vestimenta informal, ¡olvídate del dress code! (Secreto shhh! somos team zapatillas).
- Nuestra ubicación tiene excelente conexión.
- Ofrecemos contrato por planilla desde el primer día!
- Contamos con Convenio EPS Pacificos y aporte de 40% como beneficio.
- Cupones de descuentos en salud, belleza, estudios y entretenimiento.
- 3 Días libres adicionales a las vacaciones legales en el año.
- Nos importa que te conviertas en un experto de Bsale, por lo que recibirás capacitación desde un inicio.
Más información relevante
- Modalidad presencial
- Nuestro horario es de Lunes a Viernes de 08:00 hrs a 18:00 hrs.
- Estamos ubicados en Av Santa Cruz 888, Miraflores.
Life insurance
BSALE pays or copays life insurance for employees.
Mobile phone provided
BSALE provides a mobile phone for work use.
Computer repairs
BSALE covers some computer repair expenses.
Computer provided
BSALE provides a computer for your work.
Informal dress code
No dress code is enforced.
Shopping discounts
BSALE provides some discounts or deals in certain stores.
$$$
Tiempo completo
Customer Success Manager
SaaS
Growth
English
Customer Success
At Optmyzr (www.optmyzr.com), we’re revolutionizing the ad tech space with our fast-growing and profitable B2B SaaS platform. Founded by former leaders from Google and Microsoft, with team members that have worked at Amazon, Oracle and many others, we’re a dynamic team that’s passionate about building innovative, customer-centric products.
Here, your voice matters—you’ll have the freedom to shape the projects you work on and the impact you create.
What sets us apart? A culture rooted in respect, collaboration, and trust. No micromanagement, just a shared commitment to delivering great results while enjoying work-life balance. We offer competitive salaries, exciting challenges, and the opportunity to grow with a team that values your contributions.
Join us and be part of a team where ideas thrive, innovation takes center stage, and every day brings a new opportunity to make a difference. This job opening is for our office in Santiago, Chile.
Apply directly at getonbrd.com.
Job Responsibilities
- Manage a portfolio of accounts and drive adoption, renewal, and expansion
- Monitor account health and take proactive steps to drive engagement
- Build meaningful relationships across multiple communication channels
- Be the voice of the customers and champion their interests internally
- Work closely with the Product and Engineering teams to build what helps your customers.
- Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates
- Conduct product onboarding, training sessions, and ongoing check-ins
Our ideal Candidate:
- Undergraduate degree in any discipline
- 1–3 years of SaaS experience in a customer-facing role
- Fluent in written and spoken English
- Strong problem-solving skills and ability to work under pressure
- Smart, scrappy, and self-sufficient—able to figure things out
- High-energy, confident, humble, and receptive to feedback
- Adaptable and resilient in a fast-paced startup environment
- Growth-minded with a desire to learn and expand your skill set
- Motivated by impact and ownership
- Must be based in Santiago, Chile or willing to relocate
Desirable skills
Experience working in the CS function with a B2B SaaS company is a plus
Perks & Benefits
Joining Optmyzr means becoming part of a vibrant team that values mentorship and collaboration. We offer a range of attractive benefits, including:
- Informal work environment, where people like to be mentors instead of managers.
- Free food & snacks in the office
- Mental health counseling
- Attractive benefits and a cool energetic team to work with!
- Cool unorthodox perks like "Wanderlust" - where the company comps a vacation trip for employees.
- A team that cultivates an environment of trust and understanding - for both customers and employees.
- Constant team-building activities to foster collaboration and camaraderie.
Outdoors
The premises have outdoor spaces such as parks or terraces.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Meals provided
Optmyzr provides free lunch and/or other kinds of meals.
Bicycle parking
You can park your bicycle for free inside the premises.
Health coverage
Optmyzr pays or copays health insurance for employees.
Computer provided
Optmyzr provides a computer for your work.
Informal dress code
No dress code is enforced.
Vacation over legal
Optmyzr gives you paid vacations over the legal minimum.
Beverages and snacks
Optmyzr offers beverages and snacks for free consumption.
$$$
Tiempo completo
Customer Success Manager
Data Analysis
Excel
Customer Service
Soporte técnico
LemonTech somos una empresa SaaS líder en la industria Legaltech en LATAM. Con más de 16 años en el mercado, contamos con tres soluciones que atienden a más de 1,700 clientes y más de 12,000 usuarios activos. Somos parte de Accel-KKR desde 2019, un fondo de inversión de Silicon Valley enfocado en empresas tecnológicas. Nuestro objetivo es impulsar un mundo legal más moderno y justo, reduciendo la burocracia y elevando la eficiencia para despachos y equipos legales.🙌🏼.
Buscamos un Customer Success Manager para garantizar la satisfacción, retención y crecimiento de nuestra cartera de clientes, impulsando la adopción del producto y promoviendo referencias positivas. El objetivo es mejorar métricas de retención, uso del producto y expansión de cuentas, impactando positivamente en el negocio y en la experiencia del cliente 🚀
Find this job and more on Get on Board.
Funciones Principales 📣
- Alcanzar metas de Gross Retention, NRR, Churn, NPS, Contactabilidad y usabilidad/adopción de su cartera (Excluyente)
- Fidelizar y asegurar la correcta adopción del producto y el éxito de la cartera asignada.
- Asegurar una tasa efectiva de retenciones con los clientes. Levantar fallas y proyectos de mejora continua con su cartera que aseguren el uso del producto.
- Resolver y dar seguimiento a situaciones complejas con los clientes de su cartera (temas operativos, visualización de casos escalados a soporte).
- Acompañar, de ser necesario, en el proceso de preventa e implementación de los clientes.
- Levantar proyectos de mejora, re-implementación, y/o integraciones de su cartera de clientes
- Liderar y apoyar la ejecución e implementación de proyectos estratégicos dentro del área de CSMs
- Llevar a cabo procesos de retención de su cartera.
- Analizar estratégicamente la industria y proponer mejoras de producto.
- Gestionar aliados y nuevas alianzas con partners
- Apoyar en el desarrollo de colaboradores del área más junior
Descripción y Objetivos 🎯
En LemonTech, estamos buscando un(a) Customer Success Manager estelar para nuestra operación en México 🇲🇽 . No solo buscamos a alguien que gestione cuentas; buscamos a un socio estratégico que se convierta en el pilar de la retención, el crecimiento y la excelencia en el servicio al cliente dentro del vibrante ecosistema LegalTech
Si tienes la ambición de transformar las necesidades de negocio en resultados medibles , ¡esta es tu oportunidad de dejar una huella!
Tu Misión en LemonTech🍋:
- Impulso de Resultados: Serás responsable de la retención y la expansión (upselling/cross-selling) de nuestra cartera de clientes estratégicos, garantizando el máximo Valor de Vida del Cliente (LTV).
- Orquestación Interna: Trabajarás codo a codo con los equipos de Ventas, Soporte, Producto y Operaciones, actuando como el director de orquesta que asegura una experiencia del cliente impecable y sin fricciones.
- Voz del Cliente: Traducirás las necesidades y los desafíos de negocio de nuestros clientes en información clara y accionable para nuestro equipo de Producto, impulsando la mejora continua de nuestra plataforma y procesos internos.
- Ejecución de Proyectos: Gestionarás la implementación de la plataforma y proyectos estratégicos dentro de las cuentas, asegurando que se alcancen los objetivos de negocio definidos.
Lo que Buscamos 🙌:
Experiencia Demostrada: Mínimo 4-5 años (excluyente) de experiencia indispensable en roles de Customer Success Manager, específicamente dentro de la industria SaaS.
- Foco en el Sector: Experiencia en SaaS con foco en LegalTech, Fintech, RRHH, o Consultoría de alto valor.
- Habilidad para el Relacionamiento: Una personalidad naturalmente orientada a generar confianza y establecer relaciones estratégicas con stakeholders clave.
- Conocimiento en análisis de data y visualización.
- Si eres abogado o tienes conocimientos relacionados al área legal, es un plus!
Conocimientos 📣 (excluyentes):
- Excel intermedio
- Google Workspace
- Análisis de Data
-Implementación de software
-Manejo de Salesforce u otro CRM, nivel usuario
-Vocación de servicio al cliente
Competencias👇🏼
-Orden, organización, priorización
-Comunicación
-Pensamiento y habilidades analíticas
-Venta consultiva
Beneficios y Cultura 🚀
🌍 Work From Anywhere (WFA): Flexibilidad para trabajar desde cualquier lugar.
🌅 Semana extra de vacaciones: Una semana adicional a los días legales por país.
🏡 Horarios flexibles: Trabajo desde casa o nuestra oficina.
🚀 Cultura de equipo: Trabajamos juntos para alcanzar objetivos y disfrutar el proceso.
💼 Co-financiamiento de estudios: Apoyo para tu desarrollo profesional.
🍼 Postnatal parental de 1 mes: Para disfrutar con tu bebé.
🌅 Semana extra de vacaciones: Una semana adicional a los días legales por país.
🏡 Horarios flexibles: Trabajo desde casa o nuestra oficina.
🚀 Cultura de equipo: Trabajamos juntos para alcanzar objetivos y disfrutar el proceso.
💼 Co-financiamiento de estudios: Apoyo para tu desarrollo profesional.
🍼 Postnatal parental de 1 mes: Para disfrutar con tu bebé.
Postúlate ahora y acompáñanos a transformar el futuro del LegalTech! 🌟
Te compartimos nuestro aviso de Privacidad de Postulantes
Te compartimos nuestro aviso de Privacidad de Postulantes
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Partially remote
You can work from your home some days a week.
Health coverage
Lemontech pays or copays health insurance for employees.
Computer provided
Lemontech provides a computer for your work.
Informal dress code
No dress code is enforced.
Vacation over legal
Lemontech gives you paid vacations over the legal minimum.
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Gross salary
$1200 - 1500
Tiempo completo
Customer Success Manager
Agile
Scrum
ITIL
English
Customer Success Manager (Gestión de Servicios | Help Desk | Soporte en Sitio)
Empresa mexicana con presencia en mas de 11 paises , prestando servicios de soporte IT Contamos con personal capacitado para Help Desk de seguridad Help Desk soporte Help Desk respaldos Ing. de soporte de sitio Ing. de Soporte Multivendor Mantenimiento preventivos Instalaciones.
Buscamos un Customer Success Manager con experiencia en la gestión integral de servicios tecnológicos, especialmente en proyectos de Mesa de Ayuda (Help Desk) y Soporte en Sitio.
Tu misión será asegurar la entrega eficiente y de calidad de los servicios, mantener una relación estratégica con los clientes y garantizar el cumplimiento de los acuerdos de nivel de servicio (SLA).
Find this vacancy on Get on Board.
Funciones del cargo
- Gestionar y supervisar la operación de servicios de Help Desk y Soporte en Sitio.
- Liderar equipos multidisciplinarios y coordinar proveedores externos.
- Controlar presupuestos, optimizar costos y administrar financieramente las cuentas asignadas.
- Identificar oportunidades de renovación, expansión, upselling y cross-selling.
- Actuar como punto de contacto principal con el cliente en temas operativos y tácticos.
- Promover la mejora continua y la adopción de nuevas soluciones tecnológicas.
Requerimientos del cargo
- Más de 5 años de experiencia en roles relacionados.
- Al menos 3 años de experiencia en gestión de servicios tecnológicos o cuentas de clientes.
- Conocimientos en gestión de SLA, liderazgo de equipos y control presupuestal.
- Inglés intermedio (oral y escrito).
- Formación universitaria o experiencia equivalente.
Deseable: Certificaciones en ITIL, Scrum, PMP o similares.
Opcionales
Lo que valoramos
- Excelente comunicación y habilidades de negociación.
- Enfoque analítico y orientación al servicio.
- Proactividad y liderazgo.
- Capacidad para construir relaciones sólidas con clientes y equipos.
Condiciones
Ubicación: Bogotá, Colombia
Salario: A convenir según experiencia
Contrato: Obra o labor
Modalidad: Presencial
Gross salary
$2000 - 3000
Tiempo completo
Network Support Engineer
CRM
Firewall
Windows
IT Support
ElevateOS is a PropTech leader powering thousands of multifamily properties across the United States and Canada. Our all-in-one platform unifies resident apps, smart building integrations, concierge services, access control, and more to streamline operations and elevate the resident experience. We partner with top developers, owners, and managers to bring luxury, efficiency, and reliability to residential living. The Network Support Engineer will play a pivotal role in onboarding new properties, configuring secure network integrations, and coordinating with vendors and property IT teams to ensure seamless implementation and ongoing support. This role helps bridge property staff, third-party IT providers, and ElevateOS product/engineering teams, contributing to scalable, robust integrations that empower our customers and drive platform adoption.
Applications: getonbrd.com.
Key Responsibilities
- Guide new properties through technical setup of ElevateOS integrations, ensuring aligned timelines and successful onboarding.
- Assist with firewall configurations and static IP setups in collaboration with property IT teams.
- Coordinate software installations for partner systems (e.g., Salto Space, Dormakaba Ambiance, Schlage Engage) and provide installation documentation.
- Diagnose and troubleshoot integration issues across routers, firewalls, NAT, and port forwarding; resolve IP conflicts and connectivity problems.
- Serve as Tier 2 support for hardware/software integrations (Salto KS & Space, Dormakaba, Brivo, Schlage, Igloohome, and other smart building tools).
- Collaborate with ISPs, property techs, and vendors to ensure reliable services and address technical blockers.
- Escalate API or system-side issues to product/engineering as needed and document recurring issues for product improvements.
- Partner with implementation and client success teams to ensure high levels of property satisfaction and successful deployments.
Required Skills and Experience
Ideal candidates have 1–3 years of IT support, onboarding, or technical implementation experience. They possess a solid understanding of networking fundamentals (IP addressing, DHCP, NAT, port forwarding, firewall rules) and are comfortable in Windows-based environments. Experience working with smart lock/access systems (e.g., Salto, Dormakaba) is a strong plus. Familiarity with CRM or ticketing tools (Zoho Desk, Freshdesk, or similar) and the ability to communicate complex technical concepts in plain language to property managers are essential. A background in hospitality tech, PropTech, or multifamily property systems is advantageous. Strong collaboration, troubleshooting, and documentation skills are required.
Desirable but Not Required
Experience in hospitality tech, PropTech, or multifamily property systems; prior exposure to integration projects or API-based work; knowledge of cloud networking concepts and VPNs; bilingual abilities in English and another language commonly used in client properties.
Benefits
Joining ElevateOS means becoming part of a forward-thinking and supportive team. Our company offers:
- Competitive salary along with performance-based bonuses.
- Flexible work schedules with options for remote work to maintain work-life balance.
- A collaborative environment that values your ideas and feedback.
Embrace the opportunity to make a significant impact in our Fitness department while enjoying great perks designed to support your professional growth and overall happiness!
Fully remote
You can work from anywhere in the world.