No encontramos ningún resultado.
Prueba con otro grupo de palabras.
Si crees que esto es un error, por favor contáctanos.
.jpeg){kind=logo}
IT Support & Junior Systems Administrator
Pavago is an innovative offshore recruitment company dedicated to connecting global companies with exceptional remote talent from multiple regions, including Latin America, Pakistan, the Philippines, and South Africa. This role is embedded within Pavago’s mission to build remote teams that combine cultural fit and professional excellence.
This job is available on Get on Board.
Responsibilities
- Respond to Help Desk Tickets: Resolve technical support requests promptly and efficiently.
- Provide End-User Support: Assist users with Windows desktops, Office 365, Teams, SharePoint, and other Microsoft tools.
- Manage User Accounts: Handle onboarding/offboarding processes and manage user permissions and access.
- Perform System Administration: Support patch management, software installations, and routine system updates.
- Document IT Processes: Maintain clear and accurate records of configurations, procedures, and issue resolutions.
- Collaborate with Senior IT Staff: Escalate complex technical issues and work with senior team members for resolution.
- Monitor Systems: Track performance alerts and system health, escalating issues as needed.
- Enhance Support Processes: Contribute to continuous improvement of internal IT support workflows and documentation.
- Team Player with Collaborative Approach: Works seamlessly with senior IT staff and other departments, escalating complex issues and supporting collective problem-solving efforts.
- Continuous Learner and Adaptor: Embraces new technologies and best practices, eager to expand expertise in system administration and cyber-security.
What Makes You a Perfect Fit
- Proven Problem Solver: Demonstrates the ability to quickly diagnose and resolve technical issues, minimizing downtime and enhancing user productivity.
- Hands-On Systems Experience: Skilled in managing Windows environments, Microsoft 365 tools, and user account administration, ensuring smooth IT operations.
- Effective Communicator: Capable of translating technical information into clear, understandable language for users of all levels, improving support interactions.
Required Experience & Skills
- 2+ yrs IT Support: Hands-on experience in IT support or junior sysadmin roles.
- Windows & M365: Proficient with Windows OS, Teams, SharePoint, Exchange.
- Help Desk Tools: Familiar with ticketing systems (Freshdesk a plus).
- AD & Group Policy: User/account and policy management.
- Basic Networking: DNS, DHCP, IP, troubleshooting.
- Problem-Solving: Strong technical troubleshooting skills.
- Communication: Clear and user-friendly.
- Self-Starter: Organized, remote-ready.
- (Plus) RMM Tools: Experience with remote system tools.
- (Plus) Scripting: Basic PowerShell or similar.
- (Plus) Cybersecurity: Knowledge of security best practices.
What Does a Typical Day Look Like?
As a Technical support specialist you will be reviewing and prioritizing help desk tickets, providing timely support for Windows desktops and Microsoft 365 applications like Teams and SharePoint. Managing user accounts, permissions, and onboarding/offboarding processes will be part of your routine to ensure smooth access and security. You’ll perform basic system administration tasks such as patching, software installations, and updates to maintain system health. Throughout the day, you’ll collaborate with senior IT staff to escalate and resolve complex issues, while monitoring system alerts and proactively addressing potential problems. Clear communication and accurate documentation will be key as you work independently in this fully remote role.
Call Center Agent
📞 Call Center Agent
🌍 100% Remoto (LatAm Only) | Tiempo completo | Entry–Mid Level
🚀 Sobre el Cliente
Empresa de reparación de electrodomésticos en EE. UU., en crecimiento y con enfoque en brindar un servicio profesional y confiable. A través de South, buscan agentes de call center motivados y con experiencia que se unan a su equipo remoto para asegurar la conversión de llamadas en citas programadas con técnicos.
🎯 Misión del Rol
El/la Call Center Agent será responsable de atender llamadas entrantes y salientes relacionadas con servicios de reparación de electrodomésticos. Su objetivo principal será convertir la mayor cantidad de interacciones en citas agendadas, ofreciendo una atención clara, empática y con capacidad de persuasión.
✅ Responsabilidades
- Atender llamadas entrantes con profesionalismo y empatía.
- Recopilar datos completos de clientes (nombre, teléfono, dirección, tipo de electrodoméstico, problema).
- Explicar el proceso de servicio y asegurar la reserva de citas.
- Realizar llamadas salientes para seguimientos, confirmaciones y reprogramaciones.
- Manejar objeciones y generar confianza en el cliente.
- Registrar datos en CRM (ServiceFusion o similar) con exactitud.
- Mantener tasas de conversión individuales y de equipo.
- Asegurar la operatividad técnica antes de cada turno (internet, headset, acceso al CRM).
📌 Requisitos
- Inglés fluido (oral y escrito).
- 3+ años de experiencia en atención al cliente o call center.
- Historial comprobado en conversión de llamadas a citas agendadas.
- Excelentes habilidades de ventas y persuasión.
- Voz telefónica profesional, escucha activa y manejo de objeciones.
- Oficina en casa confiable: internet estable, entorno sin ruido, headset de calidad.
- Familiaridad con CRMs y herramientas de call center.
💵 Compensación & Beneficios
- Salario base fijo: USD $1,000/mes (40 hrs/semana garantizadas).
- Bono por desempeño: hasta USD $200/mes en base a KPIs.
- Total: hasta USD $1,200/mes.
- Estabilidad laboral a largo plazo.
- Equipo profesional, de apoyo y orientado a resultados.
- Oportunidad de trabajar remoto desde cualquier país de LATAM.
Customer Service Manager E-commerce Moda
Apply to this job without intermediaries on Get on Board.
Funciones principales
Requisitos y perfil del candidato
Deseables
Beneficios
Oportunidad de trabajo remoto desde LATAM. Pago en USD. Oportunidad de crecimiento con un equipo multinivel. Beneficios y desarrollo continuo, con foco en inclusión y equilibrio vida-trabajo.