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Technical Support Engineer (QA/automation)
Opportunity published on Get on Board.
What You’ll Build & Manage
- Own the frontline support flow for luxury design teams, delivering elegant workarounds and rapid resolutions to keep $10k+ bookings moving.
- Develop and maintain an automated guardrails system with E2E tests (Playwright, Cypress, or Selenium) to prevent recurring issues.
- Build a knowledge base of workarounds and known issues to empower designers and affiliates to self-serve problems before they reach support.
- Collaborate with PM and Tech Lead to prioritize the product roadmap based on frontline pain points and recurring themes.
- Utilize Chrome DevTools, Postman/Insomnia, and SQL to investigate data and troubleshoot complex SaaS interactions.
- Champion a user-centric approach, translating technical root causes into empathetic, clear communication for high-net-worth stakeholders.
Role Overview
We are seeking a Technical Support Engineer with a passion for QA and automation to join SA Expeditions. You will bridge the gap between luxury travel designers and our technical team, transforming reactive support into proactive quality. You will be tracing root causes in real-time, craft automated tests to prevent regressions, and build a trusted knowledge base that accelerates problem-solving. The ideal candidate thrives in a fast-paced, high-expectation environment and is fluent in English, capable of handling high-pressure communications with premium clients and partners.
Desirable Skills
Benefits & Perks
We are an incubator for human expertise, and you are the person who keeps that expertise moving. You won't be tucked away in a ticket queue; you will be a high-visibility member of a senior team. At SA Expeditions, your support tickets aren't just chores—they are the blueprints for our next round of automation and product evolution.
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Technical Support Engineer
About Adplorer: Adplorer is a marketing technology company that empowers brands and franchise networks to manage local digital advertising at scale. Our platform automates campaign setup, reporting, and optimization for thousands of business locations across North America and Europe. The role sits within our platform operations and involves working with real production data to ensure platform reliability, measurement accuracy, and scalable processes. You will collaborate with teams across the U.S. and Europe, contributing to long-term, stable growth and impactful improvements in a globally distributed environment.
Send CV through Get on Board.
Role Overview & Key Functions
We are looking for a highly analytical and detail-oriented Technical Support Engineer to join our platform operations team. This is a hands-on technical role where you will investigate production issues, analyze data discrepancies, trace application logic, and ensure our marketing platform operates accurately and reliably for hundreds of franchise and small business clients. A major part of this role involves diagnosing platform incidents, working with production data, and collaborating with developers to resolve issues quickly and thoroughly. You will also play an important role in testing platform functionality, identifying bugs, and validating new features before they reach clients. In addition to these platform operations responsibilities, this position will also take ownership of advertising tracking infrastructure across the digital marketing platforms we support. This includes ensuring that conversion tracking and measurement systems are implemented correctly and remain accurate across client campaigns. You will own design and execution of test cases, root-cause analysis, and documentation to help engineering teams resolve issues efficiently. Over time you will gain deep knowledge of data flows, platform logic in C# and VB.NET, and frontend troubleshooting with HTML/CSS/JavaScript.
What You’ll Do
Independent contractor, remote.
Approximately 80% platform operations, debugging, and QA; 20% advertising tracking and conversion measurement.
- Diagnose and resolve data discrepancies, reporting issues, and system inconsistencies in production environments.
- Determine whether issues originate from database logic, application logic, or configuration; perform structured root cause analysis and document findings clearly.
- Write and execute advanced SQL queries, perform batch updates, and generate ad-hoc analytical reports; validate data integrity across systems.
- Trace C# and VB.NET logic to identify and resolve routine issues; filter and escalate high-complexity bugs appropriately.
- Troubleshoot frontend issues with basic HTML, CSS, and JavaScript knowledge.
- Design and execute test cases for new features and existing functionality; build structured test scenarios to validate business logic and platform stability.
- Identify reproducible bugs and document steps clearly for developers; proactively test edge cases to prevent future incidents.
You’ll also help implement and maintain advertising tracking for Google Ads, Meta Ads, and related tools (Google Tag Manager, GA4, CallRail). This role offers exposure to a large-scale marketing tech platform used by brands across North America and Europe, with opportunities to grow technical expertise in data accuracy, measurement, and platform reliability.
Ideal Candidate: 1–2 years in Technical Support, IT, Help Desk, or similar roles; strong SQL skills (complex joins, group by, having, CTEs, window functions); ability to read and trace C# and VB.NET logic; basic HTML, CSS, JavaScript; conversational English (B1–B2) with clear written communication; high attention to detail when working with production data; strong documentation habits; ability to work independently in a remote environment.
Desirable Skills & Experience
Preferred experience with SQL, C#, VB.NET, Google Tag Manager, Google Analytics, or advertising measurement tools is a plus. Familiarity with debugging website scripts and marketing measurement workflows is beneficial. We value high attention to detail, ownership of production data, structured problem solving, and strong documentation habits. Ideal candidates can operate independently in a remote setting while maintaining clear communication with international teammates. Formal education in systems engineering, computer science, or related tech fields is welcomed, including technical programs and graduates from SENA or equivalent institutions.
Benefits & What We Offer
This independent contractor remote role collaborates with teams across the U.S. and Europe. You’ll work with real production data, contribute to end-to-end platform testing, and play a meaningful role in a global environment. We offer a long-term, stable opportunity with competitive compensation based on experience.
Ingeniero de Soporte IT
Descripción de la empresa
Mediastream es una empresa líder en tecnología de streaming que lleva más de 19 años en el mercado. Colaboramos con grandes empresas y emisoras de todo el mundo para ofrecer una solución integral de calidad para la administración de contenidos, la distribución, la producción audiovisual y la experiencia del usuario. Nuestro objetivo es conectar a nuestros clientes con su audiencia de forma sencilla y eficaz, creando nuevas fuentes de ingresos para sus negocios.
El rol de Ingeniero de Soporte IT , tendrá la misión de proporcionar un soporte de alta calidad a las plataformas desarrolladas internamente, garantizando una experiencia satisfactoria para los clientes. Será responsable de resolver problemas técnicos, colaborar con equipos de desarrollo y sistemas cuando sea necesario, y contribuir a la mejora continua de los procesos de atención, asegurando la eficacia y la excelencia en el servicio.
Find this vacancy on Get on Board.
Funciones del cargo
- Entregar soporte IT a plataformas desarrolladas internamente, atendiendo consultas, inquietudes y problemas técnicos de los clientes.
- Utilizar conocimientos técnicos para resolver problemas en primera instancia o escalar adecuadamente a equipos de desarrollo o sistemas para su resolución.
- Monitorear y asegurarse de que la atención a los clientes sea efectiva, eficiente y cumpliendo con los estándares de calidad establecidos.
- Mantener un seguimiento detallado por cliente, generando KPI's definidos por la gerencia para evaluar el rendimiento del soporte.
- Contribuir a la mejora continua de los procesos de atención al cliente, proponiendo soluciones y optimizaciones para entregar un servicio de primer nivel
- Coordinar con equipos especializados de Nivel 1 (L1) y Nivel 2 (L2), principalmente Desarrollo y Sistemas.
- Entregar soporte IT a plataformas desarrolladas internamente, atendiendo consultas, inquietudes y problemas técnicos de los clientes.
- Participar en la documentación de problemas y soluciones para crear una base de conocimientos que facilite futuras consultas.
- Mantenerse actualizado sobre las características y actualizaciones de las plataformas para brindar información precisa a los clientes.
- Comunicarse proactivamente con los clientes para proporcionar actualizaciones, resolver problemas y garantizar su satisfacción.
- Colaborar con los equipos de desarrollo para identificar patrones de problemas recurrentes y contribuir a soluciones permanentes.
- Participar en la identificación y corrección de posibles errores en las plataformas, trabajando en conjunto con el equipo de desarrollo.
- Participar en sesiones de formación para mantener y ampliar tus habilidades técnicas y de atención al cliente.
Requisitos
- Profesional en Ciencias de la Computación, Ingeniería Informática o afines
- Experiencia previa en soporte IT o servicio técnico al cliente
- Conocimiento en interacción con API's tipo REST.
- Conocimiento HTML, JavaScript y Node.js te ayudará a crecer.
- Experiencia atendiendo clientes, en cargos como IT Service desk o Customer Service.
- Conocimiento técnico en plataformas SAAS y tecnologías relacionadas.
- Excelentes habilidades de comunicación, especialmente escritas porque gran parte de la atención se hace a través de chats. Buena ortografía es clave.
- Habilidad para resolver problemas técnicos de manera efectiva y colaborar con otros equipos.
- Competencia en inglés y español, tanto hablado como escrito.
- Habilidades de comunicación excepcionales y capacidad para transmitir información técnica de manera clara y comprensible.
- Orientación hacia la satisfacción del cliente y capacidad para trabajar en un entorno orientado al servicio.
- Destreza en la identificación y resolución de problemas de manera estructurada.
Beneficios
- Día de cumpleaños libre
- Cuenta premium platzi
- 1 día administrativo libre
- Seguro Complementario de Salud.