📌 Rol: Head of Customer Success

🌎 Ubicación: 100% remoto (Worldwide, con solapamiento ET)

💼 Tipo de Contrato: Full time

🎓 Formación: No especificada

📋 Descripción General

Whippy busca un/a Head of Customer Success para liderar retención, arquitectura de cuentas y desempeño del equipo CSM en una empresa SaaS B2B enfocada en AI para comunicación empresarial. El rol combina liderazgo estratégico y ejecución directa como player-coach, con ownership sobre Net Revenue Retention y reducción de churn. El objetivo es construir un sistema escalable de Customer Success independiente de la supervisión diaria de los founders.

📋 Responsabilidades Principales

• Ser responsable de Net Revenue Retention, health scoring y renewal forecasting.

• Diseñar frameworks de onboarding e implementación escalables.

• Definir estándares de solutioning y arquitectura en integraciones ATS/CRM.

• Liderar y desarrollar al equipo de Customer Success Managers.

• Establecer estándares de documentación, accountability y calidad de ejecución.

• Gestionar un portafolio reducido de cuentas estratégicas.

• Actuar como punto senior de escalación.

• Colaborar con Product y Engineering para alinear feedback estructurado.

• Reducir dependencia operativa de los founders en cuentas.

🎯 Requisitos

• Experiencia escalando Customer Success en B2B SaaS de alto crecimiento.

• Ownership directo de métricas de retención, churn o expansión.

• Experiencia liderando CSMs.

• Pensamiento sistémico y diseño de frameworks de onboarding/workflows.

• Experiencia con integraciones, APIs, automatizaciones o implementaciones complejas.

• Presencia ejecutiva con clientes enterprise en EE.UU.

• Capacidad para evaluar arquitectura de solución sin ser ingeniero/a.

• Fuerte orientación a sistemas, estructura y retención a largo plazo.

• Deseable: experiencia en staffing, workforce o ATS platforms.

🏖️ Beneficios

• Compensación alineada a rol senior con responsabilidad sobre retención y performance.

• Impacto estratégico en empresa SaaS AI en crecimiento.

• Trabajo remoto con clientes enterprise en EE.UU.

🎛️ Technical Operators Wanted!

.

Are you the person who friends ask for PC build advice? Do you troubleshoot tech issues for fun? Love tweaking settings until everything runs perfectly?

We're hiring Technical Stream Operators to manage the technical backbone of professional live broadcasts. This is a hands-on role working with streaming software, hardware configurations, and broadcast quality control.

⚠️ IMPORTANT: You work behind the scenes managing technical operations - NOT on camera. This is a technical support and operations role.

🔧 What You'll Actually Do

As a Technical Stream Operator, you'll be the tech expert keeping streams running smoothly:

• Monitor stream quality (bitrate, encoding, resolution, latency)

• Manage broadcasting software and streaming platforms

• Troubleshoot technical issues in real-time during live broadcasts

• Configure and optimize stream settings for different content types

• Handle chat moderation and viewer technical support

• Coordinate with streamers on equipment setup and software configuration

Think of it as being a broadcast engineer meets tech support specialist - you're the problem-solver who keeps everything running flawlessly.

✅ You're a Good Fit If You:

Must Have:

• Male, age 18-30 years old

• Solid understanding of PC hardware components and how they work together

• Comfortable with software troubleshooting and system optimization

• Flexible schedule availability

• Self-motivated - you don't need hand-holding to figure things out

Bonus Points (we'll train you, but these help):

• Experience with OBS, Streamlabs, or other broadcasting software

• Understanding of networking basics (bandwidth, latency, packet loss)

• Knowledge of video codecs, bitrates, and encoding

• Previous tech support or moderation experience

• Built or upgraded your own PC

💻 Your Technical Setup

You'll need a proper workstation capable of running multiple monitoring tools simultaneously:

Required Specs:

• Processor: 6+ cores (Intel i5-10400 / AMD Ryzen 5 1600 or better)

• Graphics Card: GTX 1060 6GB minimum

• RAM: 16GB minimum

• Internet: Stable 100+ Mbps connection

• Headset with microphone for team communication

Why these specs? You'll be monitoring multiple streams, running diagnostics software, and sometimes testing configurations - your PC needs to handle it all without breaking a sweat.

💰 Compensation & Benefits

Salary: $700 - $1000 USD/month

Additional Benefits:

✓ Performance bonuses based on uptime and quality metrics

✓ Paid probation (full pay from day one)

✓ Weekly or bi-weekly payments via bank transfer

✓ Flexible shifts: Morning / Day / Evening / Night

✓ Career progression: Technical Operator → Senior Operator → Technical Lead

✓ Learn industry-standard broadcasting tools and platforms

✓ Work with professional streaming infrastructure

📝 How to Apply

Ready to put your technical skills to work? Send us this information via email:

1. Your name and age

2. Your processor (example: Intel i5-12400 or AMD Ryzen 5 5600X)

3. Your graphics card (example: GTX 1660 Ti or RTX 3060)

4. Your RAM amount (example: 16GB DDR4 3200MHz)

5. Your internet speed (run speedtest.net and share results)

6. Technical experience: Tell us about your PC/tech background (2-3 sentences)

  - Example: "Built my own PC last year, help friends troubleshoot, familiar with OBS from personal streaming"