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$$$
Tiempo completo
Customer Success Manager
Full Time
Javascript
CSS
HTML
🚀 Customer Success Manager – 100% Remoto en LATAM
📍 Empresa: Chili Piper
💰 Salario competitivo + Equity + $2K anuales para formación
¿Te apasiona ayudar a los clientes a tener éxito? En Chili Piper, una startup SaaS en rápido crecimiento que transforma cómo los equipos de revenue convierten leads en reuniones calificadas, estamos buscando un/a Customer Success Manager con mente técnica y orientación al cliente.
🌟 Lo que vas a hacer:
- Acompañar a los clientes en su proceso de onboarding asegurando una adopción rápida.
- Capacitar y asesorar a los usuarios sobre nuevas funcionalidades.
- Identificar y resolver bloqueos técnicos, siendo el punto de escalamiento.
- Proponer mejoras proactivas y documentar buenas prácticas.
- Colaborar con ventas, marketing y otros equipos para garantizar el éxito del cliente.
- Identificar oportunidades de upsell (que serán gestionadas por el equipo de Account Management).
🎯 Lo que buscamos:
- Experiencia técnica previa (idealmente en Salesforce, automatización de marketing, soporte técnico).
- Conocimiento básico de Javascript, HTML, CSS.
- Experiencia mínima de 1-2 años con Salesforce (certificaciones son un plus).
- Manejo de herramientas de marketing automation como Marketo, Pardot o Hubspot.
- Habilidad para comunicarte con diferentes stakeholders de forma clara y efectiva.
- Pasión por el éxito del cliente y foco en resultados.
💻 Lo que ofrecemos:
- Trabajo 100% remoto desde cualquier parte del mundo 🌍
- Vacaciones ilimitadas 🏖
- Seguro médico, dental y de visión 🩺
- $2,000 USD anuales para formación 📚
- Stock Options 💸
- Equipamiento y software para que trabajes cómodo
- ¡Retiro anual de la empresa en lugares épicos como Ibiza, India o Islandia! 🌴
En Chili Piper creemos en la autonomía, propiedad de resultados y cero micromanagement. Si te motiva trabajar en un entorno distribuido, dinámico y centrado en soluciones… este puede ser tu lugar.
Gross salary
$900 - 1200
Tiempo completo
Técnico de Nivel 1 Mesa de Ayuda
JavaScript
CSS
Postman
Jira
En Lisit en el area de DIGITAL promovemos la eficacia en la operatividad de nuestros clientes por medio de un acompañamiento consultivos que incorpora diferentes herramientas y prácticas, posibilitando el logro exitoso de sus objetivos de transformación a partir de una estrategia integral de acompañamiento e implementación.
Funciones del cargo
Dentro de sus responsabilidades están:
- Proporcionar soporte técnico de primer nivel para la plataforma web.
- Diagnóstico y resolución de incidencias comunes relacionadas con la plataforma.
- Documentar soluciones y crear guías de usuario.
- Escalar problemas complejos a equipos de soporte superior.
Requerimientos del cargo
- Conocimientos básicos en HTML, CSS, JavaScript y funcionamiento de plataformas web.
- Familiaridad con herramientas de diagnóstico como Google Chrome Developer Tools y Postman.
- Experiencia en atención al cliente y resolución de problemas de plataformas web.
- Conocimiento en usabilidad web y compatibilidad entre navegadores.
- Habilidades para gestionar incidencias a través de sistemas de ticketing (Jira, Zendesk, etc.).
- Conocimientos básicos en seguridad web (protección contra XSS, inyecciones SQL, etc.).
- Capacidad para trabajar en entornos ágiles y colaborar en equipo.
- Empatía y buenas habilidades de comunicación con usuarios.
Si eres un consultor en nivel 1 proactivo con pasión por la tecnología y la gestión de proyectos exitosos, te invitamos a postularte para este emocionante rol. ¡Esperamos verte formar parte de nuestro equipo!
Conditions
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
$$$
Tiempo completo
Advanced Support Specialist – BE & Connectivity
Full Time
Cloudbeds Booking Engine
Channel Managers
Google Hotel Search
Google Analytics
HTML
Cloudbeds está transformando la industria hotelera con un equipo completamente remoto que potencia operaciones en más de 150 países. Como Especialista de Soporte Avanzado en el Motor de Reservas y Conectividad, serás la persona experta en casos técnicos complejos relacionados con nuestro motor de reservas, integraciones con canales y conectividad con metabuscadores. Tu trabajo impactará directamente en la satisfacción de los clientes, la adopción de funcionalidades y la escalabilidad del soporte, colaborando con distintos equipos, resolviendo incidencias técnicas y creando contenidos de formación.
Responsabilidades
- Resolver incidencias avanzadas relacionadas con el motor de reservas de Cloudbeds, incluyendo personalizaciones con HTML, CSS y JavaScript, así como la gestión de conexiones con Google Hotel Search y Google Analytics.
- Colaborar con los equipos de producto e ingeniería para reportar errores, redactar documentación técnica y ayudar a priorizar soluciones.
- Brindar orientación y apoyo a otros agentes de soporte en casos complejos.
- Realizar llamadas y compartir pantalla para resolver problemas más técnicos con clientes.
- Analizar tendencias de soporte y proponer mejoras en procesos, documentación o producto.
- Contribuir con artículos internos y públicos para la base de conocimientos.
- Participar en pruebas de calidad (QA) de nuevas funciones y actualizaciones del sistema relacionadas con reservas y conectividad de canales.
Requisitos
- Al menos 2 años de experiencia en tecnología para hotelería, especialmente con motores de reservas, channel managers o integraciones con OTAs.
- Conocimientos sólidos de codificación (HTML, CSS y JavaScript).
- Experiencia previa en soporte técnico, servicio al cliente o implementación de software SaaS.
- Entendimiento profundo de operaciones hoteleras, distribución online, OTAs, metabuscadores y herramientas como Google Analytics.
- Dominio del inglés y español (escrito y hablado); el portugués es un plus.
- Capacidad analítica, autonomía, y excelentes habilidades de comunicación escrita.
- Experiencia previa trabajando de forma remota y en entornos dinámicos.
- Pasión por ayudar a otros y mentalidad colaborativa.
Beneficios
- Trabajo 100% remoto desde cualquier lugar.
- Licencia parental paga y tiempo libre conforme a la legislación local.
- Estancia gratuita en apartamentos corporativos en San Diego y São Paulo.
- Estipendio para equipar tu oficina en casa.
- Acceso a Cloudbeds University, programas de formación y apoyo psicológico.
- Cultura inclusiva y multicultural, con un equipo distribuido en más de 40 países.
Sé parte del equipo que está redefiniendo el futuro de la hospitalidad con soluciones potentes e impulsadas por IA.
Gross salary
$1800 - 2500
Tiempo completo
Zendesk Engineer
Automation
Slack
Reporting
Zoho
Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.
Apply to this posting directly on Get on Board.
Role and Responsibilities
- Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
- Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
- Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
- Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
- Provide ongoing support and adjustments based on user feedback and evolving requirements.
- Document configurations, processes, and best practices to maintain a knowledge base for the team.
Required Skills and Experience
We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.
Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.
Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.
Desirable Skills and Qualifications
Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.
Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.
Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.
Benefits and Work Environment
We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.
Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.
Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.
Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.
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$$$
Tiempo completo
IT Support & Junior Systems Administrator
Cybersecurity
PowerShell
Windows
Help Desk
Pavago is an innovative offshore recruitment company dedicated to connecting global companies with exceptional remote talent from multiple regions, including Latin America, Pakistan, the Philippines, and South Africa. This role is embedded within Pavago’s mission to build remote teams that combine cultural fit and professional excellence.
This job is available on Get on Board.
Responsibilities
- Respond to Help Desk Tickets: Resolve technical support requests promptly and efficiently.
- Provide End-User Support: Assist users with Windows desktops, Office 365, Teams, SharePoint, and other Microsoft tools.
- Manage User Accounts: Handle onboarding/offboarding processes and manage user permissions and access.
- Perform System Administration: Support patch management, software installations, and routine system updates.
- Document IT Processes: Maintain clear and accurate records of configurations, procedures, and issue resolutions.
- Collaborate with Senior IT Staff: Escalate complex technical issues and work with senior team members for resolution.
- Monitor Systems: Track performance alerts and system health, escalating issues as needed.
- Enhance Support Processes: Contribute to continuous improvement of internal IT support workflows and documentation.
- Team Player with Collaborative Approach: Works seamlessly with senior IT staff and other departments, escalating complex issues and supporting collective problem-solving efforts.
- Continuous Learner and Adaptor: Embraces new technologies and best practices, eager to expand expertise in system administration and cyber-security.
What Makes You a Perfect Fit
- Proven Problem Solver: Demonstrates the ability to quickly diagnose and resolve technical issues, minimizing downtime and enhancing user productivity.
- Hands-On Systems Experience: Skilled in managing Windows environments, Microsoft 365 tools, and user account administration, ensuring smooth IT operations.
- Effective Communicator: Capable of translating technical information into clear, understandable language for users of all levels, improving support interactions.
Required Experience & Skills
- 2+ yrs IT Support: Hands-on experience in IT support or junior sysadmin roles.
- Windows & M365: Proficient with Windows OS, Teams, SharePoint, Exchange.
- Help Desk Tools: Familiar with ticketing systems (Freshdesk a plus).
- AD & Group Policy: User/account and policy management.
- Basic Networking: DNS, DHCP, IP, troubleshooting.
- Problem-Solving: Strong technical troubleshooting skills.
- Communication: Clear and user-friendly.
- Self-Starter: Organized, remote-ready.
- (Plus) RMM Tools: Experience with remote system tools.
- (Plus) Scripting: Basic PowerShell or similar.
- (Plus) Cybersecurity: Knowledge of security best practices.
What Does a Typical Day Look Like?
As a Technical support specialist you will be reviewing and prioritizing help desk tickets, providing timely support for Windows desktops and Microsoft 365 applications like Teams and SharePoint. Managing user accounts, permissions, and onboarding/offboarding processes will be part of your routine to ensure smooth access and security. You’ll perform basic system administration tasks such as patching, software installations, and updates to maintain system health. Throughout the day, you’ll collaborate with senior IT staff to escalate and resolve complex issues, while monitoring system alerts and proactively addressing potential problems. Clear communication and accurate documentation will be key as you work independently in this fully remote role.
Gross salary
$1800 - 2500
Tiempo completo
Zendesk Engineer
JavaScript
CRM
API
Automation
Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.
Apply to this posting directly on Get on Board.
Role and Responsibilities
- Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
- Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
- Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
- Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
- Provide ongoing support and adjustments based on user feedback and evolving requirements.
- Document configurations, processes, and best practices to maintain a knowledge base for the team.
Required Skills and Experience
We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.
Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.
Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.
Desirable Skills and Qualifications
Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.
Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.
Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.
Benefits and Work Environment
We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.
Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.
Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.
Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.
Gross salary
$1800 - 2500
Tiempo completo
Zendesk Engineer
JavaScript
CRM
Slack
Reporting
Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.
Apply exclusively at getonbrd.com.
Role and Responsibilities
- Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
- Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
- Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
- Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
- Provide ongoing support and adjustments based on user feedback and evolving requirements.
- Document configurations, processes, and best practices to maintain a knowledge base for the team.
Required Skills and Experience
We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.
Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.
Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.
Desirable Skills and Qualifications
Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.
Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.
Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.
Benefits and Work Environment
We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.
Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.
Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.
Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.
$$$
Tiempo completo
Customer Service Manager E-commerce Moda
E-commerce
Customer Experience
Team Leadership
KPI Analysis
Interfell presenta una oportunidad para liderar el área de atención al cliente de una marca canadiense de moda centrada en trajes de baño, prêt-à-porter y colecciones de resort inspiradas en la cultura africana, la naturaleza y la aventura. El proyecto implica alinear el servicio al cliente con el tono y valores de la marca, gestionar un equipo, optimizar procesos y colaborar estrechamente con marketing, logística y producto. Buscamos un líder que impulse una experiencia de cliente excepcional, fomente la lealtad de clientes VIP y fortalezca la reputación de la marca en mercados norteamericanos y globales. El rol requiere visión estratégica, implementación de políticas y procedimientos de servicio, y liderazgo para sostener un crecimiento escalable en un entorno de comercio electrónico dinámico.
Apply to this job without intermediaries on Get on Board.
Funciones principales
Gestionar, entrenar y motivar a un equipo de representantes de servicio al cliente, asegurando un rendimiento consistente y orientado a resultados. Diseñar, implementar y optimizar procesos de atención al cliente a través de email, chat, redes sociales y otros canales, manteniendo un tono de marca coherente y profesional. Atender y resolver casos escalados con empatía y eficiencia, priorizando la satisfacción del cliente y la resolución en primera línea cuando sea posible. Colaborar estrechamente con marketing, logística y producto para resolver incidencias, gestionar devoluciones, cambios, reembolsos y garantías, y mantener políticas claras alineadas con la marca. Desarrollar scripts, FAQs y materiales de entrenamiento para el equipo, asegurando una experiencia de cliente consistente y escalable. Gestionar relaciones con clientes VIP y casos de alta prioridad, garantizando respuestas rápidas y soluciones personalizadas. Monitorear métricas clave (tiempos de respuesta, tasa de resolución, CSAT) y reportar KPIs a liderazgo, proponiendo mejoras basadas en datos. Analizar feedback de clientes y tendencias para proponer iniciativas de mejora en productos, procesos y experiencia de cliente. Desarrollar y mantener políticas de devolución, cambios y atención postventa que respalden la imagen de la marca y la satisfacción del cliente.
Requisitos y perfil del candidato
Experiencia previa de 3+ años en roles de servicio al cliente en e-commerce y/o moda, con historial comprobable liderando equipos de atención al cliente. Experiencia en retail de moda y gestión de equipos multidisciplinarios. Dominio avanzado de CRM/helpdesk (p. ej., Zendesk, Gorgias, Freshdesk) y experiencia en entornos digitales de alto ritmo. Nivel de inglés avanzado para comunicación con clientes y stakeholders internacionales. Habilidades de liderazgo, mentoría y desarrollo de talento, con capacidad de comunicar de forma clara, profesional y empática. Orientación al detalle, calidad del servicio y capacidad para gestionar información sensible (VIPs, reclamos delicados). Capacidad para trabajar de forma colaborativa, resolver problemas bajo presión y adaptarse rápidamente a cambios en procesos y prioridades. Conocimientos de políticas de devolución, intercambios y atención postventa en retail/fashion, y experiencia previa trabajando con empresas norteamericanas es un plus.
Deseables
Fortaleza en análisis de métricas de servicio al cliente y en implementación de mejoras basadas en datos. Experiencia en diseño de políticas de servicio al cliente centradas en la experiencia de marca, y en la gestión de experiencias omnicanal de alta calidad. Habilidades adicionales en programación de scripts y desarrollo de materiales de entrenamiento para equipos multiculturales.
Beneficios
Oportunidad de trabajo remoto desde LATAM. Pago en USD. Oportunidad de crecimiento con un equipo multinivel. Beneficios y desarrollo continuo, con foco en inclusión y equilibrio vida-trabajo.
Gross salary
$1200 - 1500
Tiempo completo
Ingeniero de Soporte de Sistemas y Atención a Clientes
JavaScript
Linux
Windows Server
Hyper-v
En Senegocia, una plataforma de comercio electrónico B2B con 25 años de trayectoria y operaciones en Chile, Argentina, Perú, Ecuador y Colombia, trabajamos en facilitar transacciones por más de US$570 millones anuales entre compradores y proveedores. El candidato trabajará en el equipo de operaciones de sistemas para garantizar la continuidad y disponibilidad de la plataforma de servicios, liderando acciones para revisar, definir y ejecutar requerimientos técnicos, optimizando procesos y asegurando la calidad del servicio para clientes y socios estratégicos en la región.
Official source: getonbrd.com.
Funciones principales
- Velar por la continuidad operativa de los sistemas informáticos de la plataforma de servicios.
- Revisar y determinar requerimientos técnicos, priorizar incidentes y ejecutar acciones correctivas y preventivas.
- Colaborar con equipos de desarrollo, soporte e infraestructura para mantener la disponibilidad y el rendimiento.
- Monitorear métricas de servicio, gestionar incidentes y realizar mejoras continuas en procesos y herramientas.
- Documentar procesos, procedimientos y cambios relevantes para la operación de la plataforma.
- Participar en iniciativas de optimización y automatización para reducir tiempos de respuesta y fallos.
Requisitos y perfil buscado
Buscamos un profesional con experiencia en gestión de operaciones de sistemas o áreas de plataforma tecnológica. Debe ser capaz de diagnosticar problemas, priorizar tareas y coordinar con distintos equipos para garantizar la disponibilidad y calidad del servicio. Se valorará experiencia en entornos de comercio electrónico y en plataformas de alta demanda. Habilidades clave: resolución de problemas, comunicación efectiva, pensamiento analítico y enfoque orientado al cliente. Idiomas: español; inglés técnico deseable para colaborar con equipos regionales.
Estudios: Ingeniero Informático, Ing. En Computación
- Experiencia Laboral: Al menos 3 años de experiencia en trabajos afines.
- Conocimiento en Servidores con SO Windows, Linux,
- Experiencia en administración de base de datos SQL Server 2008 o superior.
- Deseable conocimientos en ASP Clásico, ASP.NET C#, MVC Framework, HTML, JavaScript, Jquery, Json, XML, Angular JS, Angular 2+, Entity Framework.
- Experiencia demostrable trabajando en áreas de Ingeniería (Proyectos de mejoras) y de Soporte (mantenimiento) de sistemas informáticos Windows.
- Conocimientos en administración de servicios de TI con orientación en las buenas prácticas.
- Conocimiento en Plataforma de virtualización: Hyper-V.
Beneficios
En Senegocia podrás encontrar un ambiente agradable, en donde te invitamos a formar parte de un equipo exigente que busca el crecimiento de todos sus colaboradores con posibilidades de investigar, aprender y crear soluciones innovadoras.
Además, ofrecemos:
- 3 meses de prueba, luego contrato indefinido.
- Acceso a plataformas de estudio.
- Tarde libre para el día de tu cumpleaños.
- Actividades de equipo.
- Tarjeta Sodexo
Health coverage
senegocia.com pays or copays health insurance for employees.
Computer provided
senegocia.com provides a computer for your work.
Informal dress code
No dress code is enforced.
Beverages and snacks
senegocia.com offers beverages and snacks for free consumption.
Gross salary
$1800 - 2500
Tiempo completo
Zendesk Engineer
JavaScript
CRM
Slack
Reporting
Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.
This company only accepts applications on Get on Board.
Role and Responsibilities
- Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
- Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
- Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
- Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
- Provide ongoing support and adjustments based on user feedback and evolving requirements.
- Document configurations, processes, and best practices to maintain a knowledge base for the team.
Required Skills and Experience
We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.
Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.
Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.
Desirable Skills and Qualifications
Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.
Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.
Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.
Benefits and Work Environment
We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.
Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.
Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.
Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.