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$$$
Tiempo completo
Customer Success Manager
Full Time
Javascript
CSS
HTML
🚀 Customer Success Manager – 100% Remoto en LATAM
📍 Empresa: Chili Piper
💰 Salario competitivo + Equity + $2K anuales para formación
¿Te apasiona ayudar a los clientes a tener éxito? En Chili Piper, una startup SaaS en rápido crecimiento que transforma cómo los equipos de revenue convierten leads en reuniones calificadas, estamos buscando un/a Customer Success Manager con mente técnica y orientación al cliente.
🌟 Lo que vas a hacer:
- Acompañar a los clientes en su proceso de onboarding asegurando una adopción rápida.
- Capacitar y asesorar a los usuarios sobre nuevas funcionalidades.
- Identificar y resolver bloqueos técnicos, siendo el punto de escalamiento.
- Proponer mejoras proactivas y documentar buenas prácticas.
- Colaborar con ventas, marketing y otros equipos para garantizar el éxito del cliente.
- Identificar oportunidades de upsell (que serán gestionadas por el equipo de Account Management).
🎯 Lo que buscamos:
- Experiencia técnica previa (idealmente en Salesforce, automatización de marketing, soporte técnico).
- Conocimiento básico de Javascript, HTML, CSS.
- Experiencia mínima de 1-2 años con Salesforce (certificaciones son un plus).
- Manejo de herramientas de marketing automation como Marketo, Pardot o Hubspot.
- Habilidad para comunicarte con diferentes stakeholders de forma clara y efectiva.
- Pasión por el éxito del cliente y foco en resultados.
💻 Lo que ofrecemos:
- Trabajo 100% remoto desde cualquier parte del mundo 🌍
- Vacaciones ilimitadas 🏖
- Seguro médico, dental y de visión 🩺
- $2,000 USD anuales para formación 📚
- Stock Options 💸
- Equipamiento y software para que trabajes cómodo
- ¡Retiro anual de la empresa en lugares épicos como Ibiza, India o Islandia! 🌴
En Chili Piper creemos en la autonomía, propiedad de resultados y cero micromanagement. Si te motiva trabajar en un entorno distribuido, dinámico y centrado en soluciones… este puede ser tu lugar.
Gross salary
$900 - 1200
Tiempo completo
Técnico de Nivel 1 Mesa de Ayuda
JavaScript
CSS
Postman
Jira
En Lisit en el area de DIGITAL promovemos la eficacia en la operatividad de nuestros clientes por medio de un acompañamiento consultivos que incorpora diferentes herramientas y prácticas, posibilitando el logro exitoso de sus objetivos de transformación a partir de una estrategia integral de acompañamiento e implementación.
Funciones del cargo
Dentro de sus responsabilidades están:
- Proporcionar soporte técnico de primer nivel para la plataforma web.
- Diagnóstico y resolución de incidencias comunes relacionadas con la plataforma.
- Documentar soluciones y crear guías de usuario.
- Escalar problemas complejos a equipos de soporte superior.
Requerimientos del cargo
- Conocimientos básicos en HTML, CSS, JavaScript y funcionamiento de plataformas web.
- Familiaridad con herramientas de diagnóstico como Google Chrome Developer Tools y Postman.
- Experiencia en atención al cliente y resolución de problemas de plataformas web.
- Conocimiento en usabilidad web y compatibilidad entre navegadores.
- Habilidades para gestionar incidencias a través de sistemas de ticketing (Jira, Zendesk, etc.).
- Conocimientos básicos en seguridad web (protección contra XSS, inyecciones SQL, etc.).
- Capacidad para trabajar en entornos ágiles y colaborar en equipo.
- Empatía y buenas habilidades de comunicación con usuarios.
Si eres un consultor en nivel 1 proactivo con pasión por la tecnología y la gestión de proyectos exitosos, te invitamos a postularte para este emocionante rol. ¡Esperamos verte formar parte de nuestro equipo!
Conditions
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
$$$
Tiempo completo
Advanced Support Specialist – BE & Connectivity
Full Time
Cloudbeds Booking Engine
Channel Managers
Google Hotel Search
Google Analytics
HTML
Cloudbeds está transformando la industria hotelera con un equipo completamente remoto que potencia operaciones en más de 150 países. Como Especialista de Soporte Avanzado en el Motor de Reservas y Conectividad, serás la persona experta en casos técnicos complejos relacionados con nuestro motor de reservas, integraciones con canales y conectividad con metabuscadores. Tu trabajo impactará directamente en la satisfacción de los clientes, la adopción de funcionalidades y la escalabilidad del soporte, colaborando con distintos equipos, resolviendo incidencias técnicas y creando contenidos de formación.
Responsabilidades
- Resolver incidencias avanzadas relacionadas con el motor de reservas de Cloudbeds, incluyendo personalizaciones con HTML, CSS y JavaScript, así como la gestión de conexiones con Google Hotel Search y Google Analytics.
- Colaborar con los equipos de producto e ingeniería para reportar errores, redactar documentación técnica y ayudar a priorizar soluciones.
- Brindar orientación y apoyo a otros agentes de soporte en casos complejos.
- Realizar llamadas y compartir pantalla para resolver problemas más técnicos con clientes.
- Analizar tendencias de soporte y proponer mejoras en procesos, documentación o producto.
- Contribuir con artículos internos y públicos para la base de conocimientos.
- Participar en pruebas de calidad (QA) de nuevas funciones y actualizaciones del sistema relacionadas con reservas y conectividad de canales.
Requisitos
- Al menos 2 años de experiencia en tecnología para hotelería, especialmente con motores de reservas, channel managers o integraciones con OTAs.
- Conocimientos sólidos de codificación (HTML, CSS y JavaScript).
- Experiencia previa en soporte técnico, servicio al cliente o implementación de software SaaS.
- Entendimiento profundo de operaciones hoteleras, distribución online, OTAs, metabuscadores y herramientas como Google Analytics.
- Dominio del inglés y español (escrito y hablado); el portugués es un plus.
- Capacidad analítica, autonomía, y excelentes habilidades de comunicación escrita.
- Experiencia previa trabajando de forma remota y en entornos dinámicos.
- Pasión por ayudar a otros y mentalidad colaborativa.
Beneficios
- Trabajo 100% remoto desde cualquier lugar.
- Licencia parental paga y tiempo libre conforme a la legislación local.
- Estancia gratuita en apartamentos corporativos en San Diego y São Paulo.
- Estipendio para equipar tu oficina en casa.
- Acceso a Cloudbeds University, programas de formación y apoyo psicológico.
- Cultura inclusiva y multicultural, con un equipo distribuido en más de 40 países.
Sé parte del equipo que está redefiniendo el futuro de la hospitalidad con soluciones potentes e impulsadas por IA.
Gross salary
$1800 - 2500
Tiempo completo
Zendesk Engineer
Automation
Slack
Reporting
Zoho
Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.
Apply to this posting directly on Get on Board.
Role and Responsibilities
- Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
- Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
- Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
- Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
- Provide ongoing support and adjustments based on user feedback and evolving requirements.
- Document configurations, processes, and best practices to maintain a knowledge base for the team.
Required Skills and Experience
We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.
Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.
Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.
Desirable Skills and Qualifications
Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.
Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.
Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.
Benefits and Work Environment
We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.
Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.
Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.
Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.
Gross salary
$1800 - 2500
Tiempo completo
Zendesk Engineer
JavaScript
CRM
API
Automation
Niuro collaborates with innovative and leading U.S. companies by providing elite tech teams that excel in delivering high-quality solutions. Within this context, we are looking for a Zendesk / Zoho Desk Engineer to join our team working on customer support and ticketing platform integrations. The engineer will play a critical role in configuring and optimizing ticketing systems to enhance customer service operations. This position is fully remote within the Latin America (LATAM) region and focuses on delivering efficient and seamless communication solutions through Zendesk or Zoho Desk implementations.
The project involves working closely with U.S.-based teams to ensure smooth workflow management, improve automation, and integrate these support platforms with CRM systems, Slack, and other business tools crucial for streamlining support processes.
Apply to this posting directly on Get on Board.
Role and Responsibilities
- Configure and customize Zendesk or Zoho Desk platforms to meet client requirements.
- Design and implement workflows, triggers, automations, and reporting functionalities to optimize customer support operations.
- Integrate ticketing systems with external platforms such as CRM software, Slack, and other collaboration tools to ensure seamless data flow and communication.
- Collaborate with U.S.-based project teams to understand business needs and translate them into technical configurations.
- Provide ongoing support and adjustments based on user feedback and evolving requirements.
- Document configurations, processes, and best practices to maintain a knowledge base for the team.
Required Skills and Experience
We require candidates with solid experience configuring and customizing Zendesk or Zoho Desk platforms. Proficiency in creating and managing workflows, triggers, automations, and reports within these environments is essential.
Successful candidates will have experience integrating ticketing systems with CRM platforms, Slack, or other third-party tools to enhance system interoperability. Strong troubleshooting and problem-solving skills, attention to detail, and the ability to work autonomously are critical.
Conversational English is mandatory for effective communication with U.S.-based teams. Candidates should demonstrate excellent collaboration skills, adaptability, and a proactive approach to learning and improving processes.
Desirable Skills and Qualifications
Experience with APIs for Zendesk and Zoho Desk to create custom integrations and automation solutions would be considered a strong asset. Familiarity with additional customer service platforms or CRM software such as Salesforce or HubSpot is beneficial.
Knowledge of scripting languages (e.g., JavaScript) used in custom workflows or webhooks, as well as experience with data analytics tools to enhance reporting capabilities, will further strengthen the candidate’s profile.
Soft skills such as time management, remote collaboration experience, and a customer-focused mindset are highly desirable.
Benefits and Work Environment
We provide the opportunity to participate in impactful and technically rigorous projects that drive innovation and professional growth within global industrial data domains.
Our work environment emphasizes technical excellence, collaboration, and continuous innovation. We support a 100% remote work model focused on LATAM professionals, allowing flexible work location arrangements.
Niuro invests in career development through ongoing training programs, technical and soft skill enhancement, and leadership growth opportunities.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our commitment to sustaining talent.
Joining Niuro means becoming part of a supportive global community dedicated to technological excellence and benefiting from a strong administrative infrastructure that allows you to focus on delivering exceptional work without distraction.