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Gross salary
$900 - 1200
Tiempo completo
Customer Support Representative (Full‑Time)
Data Analysis
Customer Service
Soporte técnico
English
Grooni Wellness es una marca de e‑commerce global posicionada en Health & Wellness, especializada en productos de Earthing (conexión a tierra), PEMF y biohacking.
Este rol forma parte del equipo de Atención al Cliente y Customer Experience, encargado de asegurar una experiencia excepcional para los usuarios, fidelizar y transformar feedback en mejoras de producto y procesos.
El/la titular trabajará de la mano con Ingeniería, Producto y Ventas para optimizar el soporte, reducir fricción post‑compra y contribuir a la voz del cliente (VoC). Serás la primera línea de contacto, gestionando consultas, resolviendo incidencias y documentando aprendizajes para impulsar mejoras continuas en centros de ayuda y guías de uso. Participarás en iniciativas de help center, auditoría de calidad y análisis de motivos de devolución para identificar oportunidades de mejora y reducción de tickets.
Apply to this job without intermediaries on Get on Board.
Funciones principales
- Gestión reactiva de tickets con alta demanda: responder y resolver consultas técnicas o de producto a través de canales oficiales (email, chat), cumpliendo SLAs definidos.
- Diagnosticar y guiar al usuario paso a paso hacia la solución óptima, priorizando la experiencia del cliente.
- Escalar casos complejos a Ingeniería o Producto con contexto detallado (pasos para reproducir, evidencia, prioridad).
- Gestión proactiva (baja demanda): redactar, actualizar y optimizar artículos del Help Center, tutoriales y FAQs para reducir tickets futuros.
- Voz del cliente (VoC): etiquetar y categorizar motivos de contacto para generar reportes sobre fricción y solicitudes recurrentes.
- Feedback al Agente IA: ampliar la base de conocimiento (FAQs, políticas, edge cases) y ajustar macros/KB para evitar repeticiones.
- Auditoría de calidad: revisar tickets históricos, medir consistencia y proponer mejoras de tono y claridad.
- Recuperación de experiencia: seguimiento a clientes con experiencia negativa, con foco en retención y aprendizaje del proceso.
- Gestión de herramientas del Grooni stack (Gorgias, Shopify, Loop Returns) para priorización, SLA, etiquetas y macros; generación de reportes y visualización de tendencias.
- Identificación de patrones de fricción por SKU, motivos de contacto y pricing/variantes para informar mejoras de producto y comunicación.
- Apoyo en devoluciones (Loop Returns) y seguimiento de reembolsos, con análisis de motivos para prevenir recurrencias.
Perfil y capacidades requeridas
Buscamos una persona empática, orientada a la resolución y con excelente comunicación escrita en inglés (toda interacción con cliente es escrita y en Inglés).
Debe combinar habilidades analíticas para detectar la causa raíz y capacidad de adaptación para alternar entre respuestas rápidas y trabajo profundo en planillas, macros y auditorías.
Se valora experiencia en atención al cliente en e‑commerce, conocimiento básico de herramientas de soporte y sobretodo la facilidad para aprender nuevas plataformas digitales.
Requisitos deseables
Experiencia previa en atención al cliente en e‑commerce o tecnología, manejo de herramientas como Gorgias, Shopify o similares, y habilidades de escritura en inglés a nivel profesional. Capacidad para analizar datos de interacción y convertirlos en mejoras operativas. Paciencia, empatía y orientación a soluciones. Se valora experiencia en documentación técnica, redacción de FAQs y gusto por la mejora continua.
Beneficios
Horario flexible y modalidad 100% remota, ideal para compatibilizar trabajo y vida personal desde cualquier lugar. Formarás parte de una empresa en pleno crecimiento dentro de la industria de health & wellness, con cultura de mejora continua y aprendizajes constantes. Existe una oportunidad real de desarrollo de carrera dentro del área de Customer Support / Customer Success, con espacio para asumir mayores responsabilidades, liderar iniciativas y crecer junto con la compañía.
Fully remote
You can work from anywhere in the world.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Informal dress code
No dress code is enforced.
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Gross salary
$50000 - 50000
USD/year
Tiempo completo
AI Software Engineer (Hands on)
Python
Artificial Intelligence
Machine Learning
Natural Language Processing
AI Software Engineer – On-site Texas, USA
We are an established company in the real estate and financial services sector seeking a hands-on AI Software Engineer to design, build, and deploy end-to-end software systems. You will work with backend services, unstructured data, APIs, and third-party integrations, collaborating closely with business teams to deliver reliable, scalable solutions. This role offers direct involvement in production systems and opportunities to grow as the platform evolves. Visa sponsorship, full relocation support, and company-provided housing included. Candidates must be based in Mexico and fluent in English.
Job source: getonbrd.com.
What you’ll do
- Design, build, and implement AI-powered components used in internal platforms.
- Develop backend services and APIs that integrate AI with business workflows.
- Work with unstructured and document-based data to extract actionable insights.
- Integrate third-party services, including payment systems and external software.
- Collaborate directly with business stakeholders to translate needs into working solutions.
- Contribute hands-on to system architecture, deployment, and continuous improvement of the platform.
What we’re looking for
We’re seeking an experienced AI-focused software engineer with a strong background in Applied AI, Machine Learning, or AI-driven software development. The ideal candidate will have:
- Strong proficiency in Python.
- Experience building backend systems and APIs.
- Familiarity with NLP and/or LLM-based tools.
- Experience handling unstructured or document-based data in production environments.
- Ability to integrate production software systems with external services and data sources.
- Comfort with ambiguous problems and delivering practical, maintainable solutions.
- Fluent English (written and spoken).
Nice to have
Experience with document intelligence, OCR, or Retrieval-Augmented Generation (RAG) systems. Web development experience (React or similar). Cloud platforms (AWS, Azure, or GCP). Background in regulated industries (financial services, insurance, legal, real estate).
Compensation & benefits
Base salary USD 50,000 per year. Visa sponsorship provided. Full relocation support. Company-provided housing (100% covered). Opportunity for long-term growth as the platform and team expand.
Relocation offered
If you are moving in from another country, Dante Title helps you with your relocation.
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Gross salary
$3700 - 5800
Tiempo completo
AI / Machine Learning Lead
Python
Analytics
Artificial Intelligence
Machine Learning
Krunchbox is a retail analytics SaaS platform helping brands increase sell-through, prevent stockouts, and uncover lost revenue across major retailers. We are launching Krunchbox Reimagined — a modern, AI-enabled platform that moves beyond dashboards into predictive, prescriptive, and agent-driven decision support. Our AI/ML function is central to this transformation. As AI/ML Lead, you will shape and scale the applied AI strategy, guiding production-grade ML systems that directly drive customer value, including predictive analytics, agentic AI workflows, and customer-facing AI experiences (agents, chatbots, insights engines). You will collaborate with Product, Data Engineering, and the executive team to deliver measurable business impact.
Find this vacancy on Get on Board.
AI & ML Strategy
- Define and execute Krunchbox’s applied AI roadmap aligned to commercial outcomes (sell-through lift, lost-sales recovery, forecast accuracy).
- Identify where traditional ML, time-series forecasting, and LLM-based agents create value, and translate customer problems into scalable ML solutions embedded in the product.
- Lead the design and deployment of predictive analytics, agentic AI workflows, and customer-facing AI experiences (agents, chatbots, insights engines).
- Collaborate with Product, Data Engineering, and leadership to ensure AI initiatives drive measurable business results.
What you’ll own
- Own end-to-end ML lifecycle: feature engineering, model training, evaluation, deployment, monitoring, and governance to ensure reliability and explainability.
- Build production-grade models for demand forecasting, lost-sales estimation, stockout risk, inventory optimization, and anomaly detection, incorporating external signals (weather, promotions, calendar effects).
- Design and implement agentic AI workflows that monitor data conditions, generate proactive insights, and recommend actions (e.g., reorder, rebalancing, investigation).
- Develop internal and customer-facing AI agents that reason over Krunchbox data, metadata, and business rules; build conversational AI experiences for insights and self-service analytics, plus internal support tooling.
- Ensure safe integration of LLMs with structured retail data (POS, inventory, product/store master) and collaborate with Data Engineering on scalable pipelines (ClickHouse, Spark, cloud data stacks).
- Provide technical leadership and mentorship to engineers and analysts as the AI function scales; shape AI-driven features and roadmap decisions in partnership with Product.
What we value
6+ years in applied machine learning / data science with a strong background in time-series forecasting, statistical modeling, feature engineering at scale, and deploying ML models to production. Proficiency in Python for ML and data pipelines, plus experience with large, messy real-world datasets. Ability to explain complex models to non-technical stakeholders. Desirable: experience with retail, supply chain, or POS data; building LLM-powered systems or chatbots; familiarity with modern data stacks (ClickHouse, Spark, cloud data warehouses); exposure to MLOps, monitoring, model governance, and cloud orchestration. Startup or SaaS scale-up experience is a plus.
Benefits
- Competitive compensation package and comprehensive health benefits.
- Opportunity to lead and scale AI for a global SaaS platform.
- Hybrid work model with a Chilean engineering hub; collaborative, in-person teamwork emphasis.
- Direct, impactful role shaping the future of AI-powered retail analytics and supplier-retailer collaboration.
- Supportive environment to own AI at the core of a revenue-driving product; potential for leadership growth within Krunchbox.
Relocation offered
If you are moving in from another country, Krunchbox helps you with your relocation.
Partially remote
You can work from your home some days a week.
Computer provided
Krunchbox provides a computer for your work.
Informal dress code
No dress code is enforced.
$$$
Tiempo completo
Senior Gen AI Engineer
Python
Flask
Back-end
FastAPI
Niuro partners with elite U.S. companies to deliver autonomous, high-performance tech teams. This role sits within our Gen AI / AI systems squad, focused on building scalable AI-powered solutions for complex business problems. You will contribute to a global, remote-friendly delivery model, collaborating with cross-functional teams to design, prototype, and deploy LLM-driven applications. The project scope includes creating PoCs, iterating quickly based on feedback, and ensuring robust integration with multiple model providers and data sources. Niuro offers ongoing professional growth, leadership development, and a strong administrative backbone to enable engineers to focus on impact.
Send CV through getonbrd.com.
What you'll do
- Lead the design and implementation of Generative AI solutions and LLM-driven applications, with emphasis on reliability, scalability, and usability.
- Develop and maintain backend services (Python-based) using FastAPI/Flask, integrate with model APIs (OpenAI, Anthropic, etc.), and build supporting tooling (memory, prompting strategies, tools, and evaluations).
- Build and orchestrate multi-framework AI stacks (e.g., LangChain, LangGraph, Pydantic AI, CrewAI, AutoGen, LlamaIndex, Haystack) and ensure effective observability and monitoring (LLM observability, performance metrics).
- Implement RAG pipelines, prompt engineering patterns, and multi-agent systems to solve complex tasks with high autonomy.
- Create simple UIs for internal testing and demonstration (Streamlit, Gradio) and collaborate with frontend teams (React/Next.js) when needed.
- Drive PoC deliveries within ~2 weeks, then iterate rapidly based on feedback and business value realization.
- Collaborate across LATAM time zones with Spanish fluency, maintaining high autonomy, speed, and results orientation.
Required skills and experience
- 1+ year of hands-on experience with large language models and Generative AI frameworks.
- Practical experience with at least two frameworks from the following: LangChain, LangGraph, Pydantic AI, CrewAI, AutoGen, LlamaIndex, Haystack, or similar.
- Proficiency in Python with backend experience using FastAPI, Flask, or equivalent.
- Experience implementing LLM-powered applications (prompting, tools, memory, evaluations) and knowledge of memory management strategies for AI systems.
- Knowledge of multi-agent systems and retrieval-augmented generation (RAG) pipelines.
- Experience integrating with model APIs (OpenAI, Anthropic, etc.).
- Ability to work on backend tasks and contribute to simple UIs (Streamlit or Gradio).
- Fluent Spanish with ability to collaborate within Chile/LATAM time zones.
- High level of autonomy, speed, and a results-driven mindset.
Nice to have
- Experience with Azure or other cloud deployment platforms.
- Familiarity with React or Next.js for frontend integration.
- Experience with LLM observability tools (LangSmith, Weights & Biases, Arize/Phoenix, OpenTelemetry).
- Exposure to CI/CD pipelines and deployment infrastructure.
What we offer
We provide the opportunity to participate in impactful and technically rigorous industrial data projects that drive innovation and professional growth. Our work environment emphasizes technical excellence, collaboration, and continuous innovation.
Niuro supports a 100% remote work model, allowing flexibility in work location globally. We invest in career development through ongoing training programs and leadership opportunities, ensuring continuous growth and success.
Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment, reflecting our long-term commitment to our team members.
Joining Niuro means becoming part of a global community dedicated to technological excellence and benefiting from a strong administrative support infrastructure that enables you to focus on impactful work without distraction.
Informal dress code
No dress code is enforced.
Gross salary
$4500 - 7500
Tiempo completo
Head of Artificial Intelligence
Python
Virtualization
Amazon Web Services
Artificial Intelligence
Niuro connects projects with elite tech teams, collaborating with leading U.S. companies. Our mission is to simplify global talent acquisition through innovative solutions that maximize efficiency and quality. The Head of AI will join Niuro’s remote-first environment to define and drive the AI strategy across the organization, partnering with the CEO to align technology with business goals. You will lead the design and deployment of scalable, secure AI platforms, modernizing legacy systems while delivering transformative AI capabilities for our clients. This role sits at the intersection of strategic leadership and hands-on technical execution, guiding cross-functional teams and ensuring that AI initiatives translate into measurable business outcomes. You will also help nurture a global, high-performance workforce through mentorship, training, and strong governance around AI programs.
This company only accepts applications on Get on Board.
Key Responsibilities
- Vision & Strategy: Partner with the CEO to define and execute Niuro's AI roadmap, ensuring alignment with business objectives and market opportunities. Translate strategy into actionable programs with clear milestones and metrics.
- Architecture Leadership: Serve as the chief AI architect, designing scalable, secure AI-driven systems. Lead the transition from legacy platforms to modern infrastructure while ensuring reliability and compliance.
- Innovation & Delivery: Drive rapid development of new AI-powered features and services, balancing speed with maintainability and long-term support.
- Technology Oversight: Guide the use of cloud-based technologies (AWS, Terraform, Kubernetes, Python, Windows Server/IIS, FastAPI). Implement monitoring (CloudWatch, Grafana) and data pipelines (AWS Glue/Lambda) to ensure scalability and observability.
- People & Stakeholders: Communicate complex technical concepts clearly to executives, clients, and internal teams. Mentor senior engineers and foster a culture of scientific rigor and responsible AI.
Required Skills & Experience
8+ years in software engineering, data science, or AI with at least 3+ years in leadership. Proven track record deploying AI/ML solutions at scale in production environments. Strong systems design background and experience with cloud platforms (AWS preferred). Advanced Python programming skills; experience with modern AI frameworks and LLMs. Demonstrated success modernizing legacy platforms and delivering scalable, maintainable AI solutions. Exceptional executive-level communication abilities and a talent for translating technical concepts into business value. Fluent in English; Spanish or Portuguese is a plus.
Desirable Skills & Experience
Experience in regulated industries (fintech, govtech) and products with active users and customer support operations. Familiarity with AWS AI services, container orchestration (Kubernetes/ECS), and MLOps. Exposure to LLM-based automation and data engineering workflows. A proactive, entrepreneurial mindset with a bias for action and strong collaboration skills.
Benefits & Perks
We offer the chance to participate in impactful, technically rigorous industrial data projects that drive innovation and professional growth. Niuro supports a 100% remote work model, enabling global flexibility. We invest in career development through ongoing training and leadership opportunities, ensuring continuous growth. Upon successful completion of the initial contract, there is potential for long-term collaboration and stable, full-time employment. Joining Niuro means being part of a global community with strong administrative support that enables you to focus on impactful work.
Fully remote
You can work from anywhere in the world.
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Gross salary
$1500 - 2000
Tiempo completo
Executive Assistant to CEO
C
CEO
CRM
Growth
You’ll work directly with our CEO and collaborate closely with a lean, high-performing digital team that includes project managers, designers, developers, and marketing specialists.
Our mission is simple: help mid-market B2B companies turn underperforming websites into measurable revenue and pipeline growth.
As Executive Assistant, you will sit at the center of operations — supporting leadership, improving communication flow, and helping ensure client projects, sales follow-ups, and internal priorities move forward without friction.
This role connects directly to company growth. When you succeed, the entire team moves faster and our clients see better results.
Applications are only received at getonbrd.com.
Functions
- Serve as the CEO’s primary operational partner, prioritizing strategic initiatives and protecting the CEO’s time for high-impact work.
- Oversee inbox and calendar management, ensuring timely responses, meeting preparation, and clear follow-ups for all stakeholders.
- Coordinate client communications, meetings, and documentation to maintain professional, proactive client relationships.
- Monitor and advance the sales pipeline in HubSpot, coordinating with sales and leadership to ensure consistent follow-ups and closing opportunities.
- Manage internal documentation, playbooks, and process maps to standardize operations and improve knowledge sharing.
- Track project status and deadlines using tools like Teamwork and HubSpot, providing regular status updates to leadership and teams.
- Assist with cross-functional project coordination, ensuring alignment between client work, operations, and product delivery.
- Anticipate bottlenecks and propose solutions to maintain momentum in a fast-moving agency environment.
- Prepare meeting agendas, capture decisions, and document action items with owners and due dates.
- Support executives with special projects, research, and competitive analysis as needed to drive strategic outcomes.
Description
We seek a high-caliber Executive Assistant who operates with an operator mindset rather than a traditional administrative role. The ideal candidate thrives in a fast-paced, growth-oriented agency and is excited to evolve into more senior operational responsibilities over time, potentially progressing toward a Chief of Staff or Head of Operations role.
Key Attributes
Fluent English (written and spoken), confident communication with U.S.-based clients, and experience supporting founders or C-suite leaders. Proficiency with CRM systems (HubSpot is a strong plus) and a proactive, problem-anticipating approach are essential. You should be comfortable working across multiple time zones and prioritizing competing demands with composure and clarity.
Fluent English (written and spoken), confident communication with U.S.-based clients, and experience supporting founders or C-suite leaders. Proficiency with CRM systems (HubSpot is a strong plus) and a proactive, problem-anticipating approach are essential. You should be comfortable working across multiple time zones and prioritizing competing demands with composure and clarity.
Experience
Previous roles in executive support, operations, or a similar capacity within digital agencies or tech-enabled services are preferred. Demonstrated success in project coordination, process improvement, and cross-functional collaboration will distinguish candidates.
Previous roles in executive support, operations, or a similar capacity within digital agencies or tech-enabled services are preferred. Demonstrated success in project coordination, process improvement, and cross-functional collaboration will distinguish candidates.
Desirable
Prior exposure to scaling startups or agencies, experience with Teamwork and HubSpot, and a track record of implementing scalable processes. Strong written and verbal communication skills, a bias for action, and the ability to build trust with senior leaders and clients are highly valued. A growth mindset and willingness to take on additional responsibilities as the company evolves are important.
Benefits
Competitive LatAm salary with a path for long-term growth as the agency scales. Remote work with EST-aligned hours to match CEO and leadership availability. Opportunity to develop into a Chief of Staff or broader Operations leadership role. Collaborative, high-performing team culture in a growing digital agency, with professional development and exposure to diverse client engagements. If you’re driven to shape operational excellence at a fast-moving company, this is the role for you.
Fully remote
You can work from anywhere in the world.
Performance bonus
Extra compensation is offered upon meeting performance goals.
Vacation over legal
Ninedot gives you paid vacations over the legal minimum.
Vacation on birthday
Your birthday counts as an extra day of vacation.
Gross salary
$1400 - 1600
Tiempo completo
Desarrollador Front-end Angular
JavaScript
HTML5
CSS
Agile
FieldBeat es una empresa de tecnología que te ofrece una solución para gestionar tareas en terreno. Tenemos muchos clientes y usuarios activos.
Estamos creciendo y buscamos un Desarrollador FrontEnd proactivo, creativo, rápido para aprender y que quiera unirse a un equipo de alto rendimiento. Con nosotros, impulsarás el desarrollo de nuestra plataforma web usando herramientas como Node.js, Angular, Azure Cloud y bases de datos no relacionales.
Con nuestro equipo de profesionales podrás:
• Trabajar con personas jóvenes y creativas.
• Crecer profesionalmente con herramientas modernas.
• Hablar sobre nuevas tecnologías, redes sociales, conectividad e IoT.
Postula directamente desde Get on Board.
Tus Responsabilidades
- Encontrar y solucionar errores en la plataforma web de forma eficiente, para que funcione bien y sea estable.
- Crear e implementar nuevas funciones para la web siguiendo nuestro plan de trabajo, cumpliendo con la calidad y los plazos.
- Colaborar con los equipos de producto y diseño para entender qué se necesita y convertirlo en soluciones técnicas.
- Proponer e implementar mejoras para que la plataforma sea más rápida, escalable y fácil de usar. Esto incluye buscar nuevas ideas para innovar.
- Fomentar y aplicar buenas prácticas en el desarrollo de software. Usarás metodologías ágiles y harás pruebas unitarias y de integración para asegurar un código de calidad y un desarrollo continuo.
Lo que Necesitas Saber
- Manejas HTML, JavaScript y CSS para crear y mantener interfaces web claras y eficientes.
- Dominas Angular 9+ para desarrollar aplicaciones web (SPA) dinámicas y reactivas.
- Entiendes la programación orientada a objetos y usas patrones de diseño para escribir código modular, reutilizable y fácil de mantener.
- Sabes diseñar y usar servicios RESTful, y manejas formato JSON para que los sistemas se comuniquen bien.
- Conoces metodologías ágiles como Scrum y Kanban. Puedes trabajar en equipos diversos, adaptarte rápido a los cambios y entregar resultados de forma incremental.
- Usas Git para el control de versiones, manejar ramas y colaborar en proyectos de desarrollo.
Nos Encantaría que También Tuvieras
- Si sabes implementar y gestionar bases de datos NoSQL (como MongoDB, Cassandra o CouchDB) para manejar grandes volúmenes de datos, ¡genial!
- Si usas Express para Node.js y conoces jQuery para manipular el DOM y crear interfaces interactivas, es un plus.
- Conocimiento de WebSockets para aplicaciones en tiempo real (chats, colaboración, juegos) también suma.
- Si estás familiarizado con Microsoft Azure, incluyendo configurar, desplegar y administrar servicios en la nube para soluciones escalables y seguras, nos interesa.
- Si conoces los principios de diseño UI/UX y puedes crear interfaces intuitivas y atractivas para una mejor experiencia de usuario, ¡excelente!
Beneficios
- Trabajar en una empresa líder en su sector.
- Unirte a un equipo profesional y de alto rendimiento.
- Participar en discusiones sobre nuevas tecnologías, conectividad e IA.
- Un ambiente de trabajo colaborativo y desafiante.
- Trabajo híbrido.
- Salario competitivo.
Además, te Ofrecemos:
Horario flexible
Tendrás un horario flexible, dándote libertad para tus asuntos familiares o personales.
Remoto parcial
Podrás trabajar desde casa algunos días a la semana.
Laptop para tu trabajo
FieldBeat te dará una laptop para tu trabajo.
Vestimenta informal
No hay código de vestimenta.