About Dispatch

Dispatch is a lifecycle marketing partner to high-growth e-commerce brands. We specialize in email and SMS programs that drive measurable revenue growth, new customer acquisition, and improved customer retention. We work as an embedded extension of each partner's team, bringing strategy, structure, and a high standard of execution to every touchpoint. Our team is built for marketers who want to go deep, make an impact, and continuously raise the bar.

The Role

We're hiring an Creative Associate to support the execution of lifecycle marketing programs for a portfolio of e-commerce brands. You'll work closely with Senior Strategists and our design team to bring campaigns and flows to life — from copy and design coordination through to build, scheduling, and reporting.

This role is ideal for someone who is detail-oriented, organized, and takes ownership of their work. You should be comfortable managing multiple workstreams simultaneously, communicating clearly across internal and client teams, and delivering polished, high-quality output on a consistent basis.

Key Responsibilities

• Copywriting & Creative Briefs: Write compelling email copy for campaigns and flows, and develop design briefs that clearly communicate creative direction to the design team.
  
• Design Reviews: Review completed designs against briefs and brand standards, providing clear and actionable feedback.
  
• Design Coordination: Manage revision requests and communications with the design team to ensure timely, accurate delivery.
  
• Client Approval: Coordinate client review and approval processes, ensuring smooth communication and efficient turnaround.
  
• Campaign & Flow Execution: Build, QA, and schedule email campaigns and flows in Klaviyo with accuracy and attention to detail.
  

You're a Fit If You...

• Communicate clearly and professionally in English, both written and verbal (required).
  
• Have at least 1 year of hands-on experience working in Klaviyo (preferred).
  
• Have experience working in an e-commerce environment, ideally with at least 1 year using Shopify (preferred).
  
• Can write clean, on-brand email copy and communicate creative direction clearly through design briefs.
  
• Are highly organized and can manage multiple workstreams across several client accounts.
  
• Have strong attention to detail — you catch errors before they become problems.
  
• Are comfortable working cross-functionally with strategists, designers, and clients.
  
• Have at least 1 year of experience working at an agency (preferred).
  

How We Work

We're a high-performance team looking for people who share our values:

• Excellence: Take extreme pride in your work.
  
• Ownership: Follow through. Own your outcomes.
  
• Curiosity and Growth: Always be learning.
  
• Proactivity: Anticipate problems and solve them early.
  
• Collaboration: Support your team and help clients succeed.
  

This is a full-time, remote role with flexible working hours. Success in this role will be measured by your ability to execute high-quality work, meet deadlines, and contribute to strong client outcomes.

Job Details

Job Types: Full-time, Permanent

Must be comfortable working 9am-5pm in EST timezone

Benefits

• Paid time off
  
• Work from home
  

Application Question(s)

• What are your salary expectations for this role?
  
• Please send over your resume in English
  

Education

• Bachelor's Degree (preferred)
  

Experience

• Klaviyo: 1 year (preferred)
  
• E-commerce / Shopify: 1 year (preferred)
  

Language

• English: fluent spoken and written (required)