Customer Service Representative

HCR Supply

Salary: Gross salary $1400 - 2100
Type: Full time

Tags: Customer Service CRM Communication Problem Solving

At HCR Supply, we support customers with dependable service and a smooth buying experience. In this Customer Service Representative role, we focus on handling incoming customer requests, resolving day-to-day questions, and helping customers find the right solutions quickly and accurately. We manage customer communication across multiple channels, track and respond to inquiries within established service levels, and ensure each interaction reflects our commitment to quality and reliability. You’ll work closely with internal teams so orders, product questions, and account updates are handled efficiently—reducing delays, improving customer satisfaction, and creating a consistent experience for every customer we serve.

Find this job on getonbrd.com.

Customer Service Representative

We are looking for a Customer Service Representative who can deliver clear, friendly support and reliably move requests to completion.

Answer customer inquiries via phone and/or email, providing accurate information and next steps.
Assist with product questions, order status, shipping updates, and general account support.
Process and document customer requests in our systems, maintaining clean, up-to-date records.
Escalate unresolved issues to the appropriate team while keeping the customer informed on timing and progress.
Monitor request queues and follow established service-level expectations to ensure timely responses.
Collaborate with internal departments (e.g., sales, operations, logistics) to resolve issues efficiently.
Identify recurring problems and share feedback that helps improve workflows and customer experience.
Maintain professionalism, empathy, and accuracy—especially when customers are frustrated or under time pressure.

What we’re looking for

We want someone who enjoys helping people, communicates clearly, and takes ownership of customer outcomes. In this role, success means resolving inquiries accurately, responding quickly, and ensuring customers feel heard.

Experience: customer service experience is preferred; we also welcome strong entry-level candidates with relevant experience (e.g., retail support, call center, or internships).
Communication: excellent verbal and written communication skills with the ability to explain information in a simple, customer-friendly way.
Customer focus: patience, empathy, and a service mindset, with the ability to stay calm and respectful in challenging situations.
Accuracy: strong attention to detail to ensure correct information, order updates, and documentation.
Computer skills: comfortable using CRM/ticketing systems and office tools; willingness to learn internal platforms.
Organization: ability to manage multiple requests at once, prioritize work, and meet response expectations.
Teamwork: ability to collaborate with internal teams and follow escalation processes.
Reliability: punctual and dependable, with a consistent approach to quality and follow-through.

If you’re someone who likes turning customer questions into resolved outcomes—and you care about doing things the right way—we’d like to hear from you.

You will be asked for a voice sample

Nice to have

Prior experience in B2B or supply-chain related customer support (e.g., orders, procurement support, or logistics inquiries).
HVAC Experience
Familiarity with CRM platforms and ticketing workflows.
Experience interpreting product/service details and communicating them accurately.
Comfort working with shipping/order terminology and troubleshooting common issues.
Basic understanding of order management processes and how escalations are handled internally.

Conditions

Fully remote You can work from anywhere in the world.

Informal dress code No dress code is enforced.

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Source: GetOnBoard | Main Category: Customer Support