IT Support Engineer

Kronia Technologies - New York City, NY (In-office)

Kronia Technologies

Salary: Gross salary $100000 - 110000 USD/year
Type: Full time

Tags: MacOS PowerShell Windows Bash

Kronia is the next-generation partner for Digital Transformation. With the mission to accelerate the digital state of companies worldwide, Kronia® focuses on Cloud, Data and AI strategy and execution while delivering a comprehensive Cybersecurity framework and a comprehensive set of IT services. We believe in a high trust and performance culture that shapes how our professionals proudly represent our brand with every service and project we operate. Kronia® is the pioneer IT brand revolutionizing the workplace with an innovation ecosystem through talent, services, products and solutions with strong industry know-how and expertise.

We are looking for an experienced IT Support Engineer/ Endpoint Specialist to join a growing IT Operations team supporting modern enterprise environments.

Apply directly at getonbrd.com.

We are looking for an experienced IT Support Engineer/ Endpoint Specialist

The ideal candidate will provide advanced troubleshooting and escalation support while managing device, application, and user lifecycle administration across Google Workspace, Jamf, Intune, macOS, and Windows environments. This role requires a proactive, customer-focused professional capable of resolving complex technical issues, maintaining endpoint compliance, and supporting a seamless user experience.

The skills you bring

  • Experience in IT Support.
  • Strong experience with Jamf Pro (macOS) and Microsoft Intune (Windows).
  • Solid knowledge of macOS and Windows 10/11 environments.
  • Experience with SSO, MDM, identity & access management, and endpoint compliance.
  • Familiarity with networking concepts, VPNs, and troubleshooting tools.
  • Experience creating technical documentation and SOPs.
  • Strong communication, problem-solving, and time management skills.
  • Experience with scripting (Bash or PowerShell) and automation tools.
  • Familiarity with Zendesk or similar service management platforms.

Plus

  • Experience with Google Workspace administration.

Work model: On-site (5 days per week)

Source: GetOnBoard | Main Category: Customer Support