All Dengensha
Dengensha America
· All Cannings,
Full time
Customer Support
45 days ago
Customer Support
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Direct applyCustomer Success Manager – Remote LATAM
Willing to hire from the following locations: Colombia, Argentina, Mexico, Peru
Signature Boost is a U.S.-based credit education and optimization company helping consumers and business owners improve their overall credit profiles and become better positioned for future financial opportunities.
We're looking for a full-time LATAM Customer Success Manager to become the primary point of contact for our existing clients. This is NOT a cold-calling position and it is not a basic administrative VA role. Your responsibility will be to make sure our clients feel informed, supported, and taken care of throughout their time with Signature Boost.
What You'll Be Responsible For:
- Communicating with clients through our CRM, text, email, and client app
- Responding to routine client questions in a professional and friendly manner
- Proactively checking in with clients each month
- Reviewing client accounts and making sure required credit monitoring remains active
- Following up with clients when documents, information, or action is needed
- Coordinating client status updates with our internal fulfillment team
- Explaining next steps to clients using our established processes and training
- Identifying issues that need to be escalated to management
- Keeping client records, notes, tasks, and conversations organized inside our CRM
- Collecting Google reviews and client testimonials from satisfied customers
- Identifying clients who may benefit from additional services such as credit-building products, tradelines, extensions, or ChexSystems/EWS assistance
- Helping us continuously improve the overall client experience
Who We're Looking For: We care more about your communication skills, organization, judgment, and ability to take ownership than previous credit-industry experience.
You should be:
- Fluent or highly proficient in written and spoken English
- Located in Latin America
- Available during U.S. Pacific business hours
- Extremely organized
- Comfortable communicating directly with U.S. customers
- Friendly, confident, patient, and professional
- Able to handle frustrated customers without becoming emotional or defensive
- Able to follow documented systems and SOPs
- Comfortable learning new software and CRM systems
- Detail-oriented when documenting conversations and client accounts
- Comfortable working independently without needing constant supervision
- Interested in a long-term position with a growing company
Experience with customer success, account management, customer support, CRM software, GoHighLevel, financial services, or credit-related businesses is helpful but NOT required. Spanish fluency is a plus.
Schedule: Full-time remote position. Our primary business hours are Monday-Friday, approximately 9:00 AM-5:00 PM Pacific Time. Applicants must be able to consistently overlap with U.S. Pacific business hours.
Compensation: Starting compensation: $1,500-$2,000 USD per month depending on experience and qualifications. There are additional performance-based earning opportunities for certain client upgrades, products, referrals, and additional services. This is intended to be a long-term position with opportunities for increased responsibility as the company grows.
What Success Looks Like: A successful person in this role will eventually be able to take ownership of the Signature Boost client experience. Clients should know who you are, receive consistent communication, get answers quickly, understand what is happening with their account, and feel that somebody is actively paying attention to their progress. Management should not have to constantly remind you who needs follow-up. You notice things before they become problems.
How To Apply
Please submit:
1. Your résumé or work history.
2. Your location and time zone.
3. Your desired monthly compensation in USD.
4. A description of your previous customer-service or customer-success experience.
5. The CRM/customer communication software you've previously used.
6. A link to a 60-90 second Loom video introducing yourself.
In your Loom video, please answer:
- Tell us briefly about yourself.
- Why do you think you would be good at managing customer relationships?
- A client has been working with our company for several months and sends you the message:
"I've been paying for this and I don't feel like anything is happening. What's going on?"
Tell us how you would respond to the client and what you would do next internally.
(Applications without the requested video will not be considered.)
Willing to hire from the following locations: Colombia, Argentina, Mexico, Peru
Signature Boost is a U.S.-based credit education and optimization company helping consumers and business owners improve their overall credit profiles and become better positioned for future financial opportunities.
We're looking for a full-time LATAM Customer Success Manager to become the primary point of contact for our existing clients. This is NOT a cold-calling position and it is not a basic administrative VA role. Your responsibility will be to make sure our clients feel informed, supported, and taken care of throughout their time with Signature Boost.
What You'll Be Responsible For:
- Communicating with clients through our CRM, text, email, and client app
- Responding to routine client questions in a professional and friendly manner
- Proactively checking in with clients each month
- Reviewing client accounts and making sure required credit monitoring remains active
- Following up with clients when documents, information, or action is needed
- Coordinating client status updates with our internal fulfillment team
- Explaining next steps to clients using our established processes and training
- Identifying issues that need to be escalated to management
- Keeping client records, notes, tasks, and conversations organized inside our CRM
- Collecting Google reviews and client testimonials from satisfied customers
- Identifying clients who may benefit from additional services such as credit-building products, tradelines, extensions, or ChexSystems/EWS assistance
- Helping us continuously improve the overall client experience
Who We're Looking For: We care more about your communication skills, organization, judgment, and ability to take ownership than previous credit-industry experience.
You should be:
- Fluent or highly proficient in written and spoken English
- Located in Latin America
- Available during U.S. Pacific business hours
- Extremely organized
- Comfortable communicating directly with U.S. customers
- Friendly, confident, patient, and professional
- Able to handle frustrated customers without becoming emotional or defensive
- Able to follow documented systems and SOPs
- Comfortable learning new software and CRM systems
- Detail-oriented when documenting conversations and client accounts
- Comfortable working independently without needing constant supervision
- Interested in a long-term position with a growing company
Experience with customer success, account management, customer support, CRM software, GoHighLevel, financial services, or credit-related businesses is helpful but NOT required. Spanish fluency is a plus.
Schedule: Full-time remote position. Our primary business hours are Monday-Friday, approximately 9:00 AM-5:00 PM Pacific Time. Applicants must be able to consistently overlap with U.S. Pacific business hours.
Compensation: Starting compensation: $1,500-$2,000 USD per month depending on experience and qualifications. There are additional performance-based earning opportunities for certain client upgrades, products, referrals, and additional services. This is intended to be a long-term position with opportunities for increased responsibility as the company grows.
What Success Looks Like: A successful person in this role will eventually be able to take ownership of the Signature Boost client experience. Clients should know who you are, receive consistent communication, get answers quickly, understand what is happening with their account, and feel that somebody is actively paying attention to their progress. Management should not have to constantly remind you who needs follow-up. You notice things before they become problems.
How To Apply
Please submit:
1. Your résumé or work history.
2. Your location and time zone.
3. Your desired monthly compensation in USD.
4. A description of your previous customer-service or customer-success experience.
5. The CRM/customer communication software you've previously used.
6. A link to a 60-90 second Loom video introducing yourself.
In your Loom video, please answer:
- Tell us briefly about yourself.
- Why do you think you would be good at managing customer relationships?
- A client has been working with our company for several months and sends you the message:
"I've been paying for this and I don't feel like anything is happening. What's going on?"
Tell us how you would respond to the client and what you would do next internally.
(Applications without the requested video will not be considered.)
Required Qualifications
- 6-18 months of technical support, desktop support, ISP/telecom, NOC, or comparable troubleshooting experience.
- Strong spoken and written English for customer interactions.
- Windows troubleshooting, basic networking, remote support, and ticket-documentation fundamentals.
- Reliable remote-work setup and availability during agreed U.S. business hours.
- Strong ownership, documentation, and willingness to learn structured MSP processes.
What you will do
- Serve as a first-line support contact and own straightforward tickets from intake through documented closure.
- Troubleshoot Windows endpoints, common applications, printers/peripherals, VPN/connectivity, and Microsoft 365 user issues.
- Perform approved routine Microsoft 365 tasks after onboarding: password/MFA support, basic user/license/mailbox administration, onboarding/offboarding steps, and common Outlook/Teams/OneDrive troubleshooting.
- Use ConnectWise PSA for ticket lifecycle, time entry, status, client/site context, and escalation notes.
- Use RMM/remote-support tools to gather diagnostics and remediate low-risk endpoint issues under documented procedures.
- Coordinate with ISPs, carriers, vendors, or warranty providers when incidents depend on external parties.
- Recognize security-related symptoms and follow Bitmax escalation procedures without disabling controls or making unapproved exceptions.
Work arrangement
- Remote from Latin America.
- Full-time schedule aligned to agreed U.S. business hours.
What is a plus?
- • Microsoft 365 user/account support, MFA, Outlook/Teams/OneDrive troubleshooting.
• Any PSA/RMM/ticketing exposure: ConnectWise, Autotask, HaloPSA, Jira Service Management, ServiceNow, Freshdesk, Zendesk, or similar.
• Telecom/VoIP/3CX exposure.
• CompTIA A+ or Network+ coursework, or equivalent hands-on fundamentals.
• Experience supporting U.S. or international customers remotely.
• Experience with or working knowledge of ThreatLocker.
Compensation, Benefits & Professional Growth
- Paid vacation and sick/personal days after successful completion of the initial evaluation period.
- Paid U.S. holidays according to the company holiday schedule.
- Access to a company computer for work-related use.
- Access to Microsoft training and certification resources relevant to the role.
- Annual performance and compensation review.
- Eligibility for performance-based bonuses based on individual contribution, reliability, service quality, and company performance.
What You’ll Bring
Technical & Industry Experience:
- Experience in the IT industry (client onboarding, technical support, or customer success in a B2B SaaS environment);
- Strong technical troubleshooting skills and the ability to explain complex concepts to non-technical users;
- Familiarity with CRM platforms such as Pipedrive, Jira, Zendesk, or similar systems is preferred.
Communication & Training Skills:
- Excellent English communication skills (C1 or higher), both written and verbal;
- Strong presentation and training skills, with the ability to conduct client sessions via Google Meet or phone.
Professionalism & Organization:
- Highly organized and self-motivated, capable of handling multiple tasks and shifting priorities;
- Customer-focused approach with a commitment to providing excellent service.
What You’ll Do
Client Support During Implementation:
- Collect and assess technical issues from newly signed clients to ensure a smooth and efficient onboarding process;
- Lead troubleshooting meetings and provide real-time technical support via Google Meet, phone calls, and recorded training materials;
- Ensure timely resolution of implementation-related technical issues.
Technical Support & Client Assistance:
- Act as the first point of contact for clients experiencing technical issues;
- Manage client requests via email, phone, live chat, and CRM systems;
- Diagnose and troubleshoot technical problems, escalating complex cases to developers when necessary;
- Create and manage bug reports using CRM platforms such as Jira, Pipedrive, or similar systems;
- Collaborate closely with the QA team to reproduce, investigate, and resolve reported issues.
Ongoing Client Success & Engagement:
- Proactively follow up with clients to ensure continued platform usage and address potential issues;
- Assist in creating and maintaining user guides, FAQs, and other training materials to improve client self-service.
What We Offer
- Fully remote work.
- Work schedule: 9:00 AM – 5:00 PM (GMT-5)
- Paid vacation (10 days).
- An opportunity to significantly influence the direction of the company.
- Steep learning curve and personal growth opportunities.
- Access to courses and training.
- Corporate English language training.
- Competitive salary.
- Growth opportunities
What we’re looking for
We are hiring a self-driven, AI-savvy operator to help build the company’s go-to-market engine and customer experience from the ground up. This is a broad, hands-on founding role for someone who can move fluidly across marketing, customer success, operations, and special projects.
This person will help us generate demand, support prospects and customers, improve onboarding and retention, build scalable workflows using AI, and lead high-priority projects that are critical to company growth. Core requirements are:
- At least three years experience at a top-tier company or at a startup
- Experience in at least one of: growth marketing, customer success, GTM ops, founder’s associate / startup operator, or a similarly broad startup role
- Strong written and spoken English
- Strong interpersonal skills and good customer presence
- AI-native or highly AI-savvy; uses AI tools in day-to-day work and can explain how
- Comfortable switching between strategy and execution
- Highly organized and reliable
- Good judgment in ambiguous situations
- Strong follow-through
- Excited by early-stage startup environments
This role is a fit if...
- You like variety, ownership, and fast learning
- You are energized by helping both customers and the business grow
- You can write clearly, think commercially, and execute quickly
- You do not need heavy structure to do great work
This role is not a fit if...
- You want a narrowly defined specialist role
- You dislike customer interaction
- You rely on clear structure and detailed direction
- You are not comfortable working independently and solving open-ended problems
- You are not excited about using AI as part of your daily workflow
Responsibilities
This role exists to drive four outcomes:
- Generate and nurture qualified sales pipeline
- Build AI-enabled GTM and customer workflows that that help scale the company
- Deliver an excellent customer experience from first touch through onboarding and ongoing success
- Lead special projects that materially improve growth, execution, and customer outcomes
Responsibilities
Growth / marketing: run and improve outbound, inbound, content, and lifecycle marketing initiatives, including
- Create and deploy marketing assets, customer-facing copy, sales enablement materials, case studies, and follow-up sequences
- Help test positioning, messaging, channels, and growth experiments
- Track campaign performance and turn insights into next actions
- Support founder-led sales and GTM execution
Customer success: own or support sales onboarding, training, follow-up, and day-to-day customer communication, including
- Ensure customers are progressing, getting value, and staying engaged
- Identify and develop systemic improvements from customer pain points, objections, and product feedback
- Help improve retention, expansion, and customer satisfaction
- Create scalable customer playbooks, templates, processes, and automations AI-enabled operations: spearhead the deployment of AI tools to drive workflow efficiency and scale across Sales & Marketing
Use AI tools aggressively and intelligently to improve company processes
- Build and maintain workflows for prospecting, research, outreach, reporting, onboarding, and support
- Identify repetitive work that should be automated and implement practical solutions
- Help the team develop better habits around AI-assisted execution
Special projects: lead special projects that are important to company growth, customer success, or internal effectiveness
General founding-team contribution
- Work directly with the founders on high-priority opportunities
- Operate with urgency, judgment, and ownership
- Help shape the company’s early culture, systems, and standards
Nice to have
- Experience working with U.S. customers
- Experience in SaaS, recruiting, HR tech, or SMB software
- Experience with CRM, email automation, support tools, analytics, and no-code / workflow tools
- Experience creating customer-facing content or running lightweight growth experiments
- Experience coordinating cross-functional projects
Additional benefits
This role offers performance bonus and equity participation contingent on performance.
Qualifications and requirements
We're looking for someone with an active U.S. Property & Casualty (P&C) license, at least one year of insurance experience, and excellent English communication skills. Candidates must have experience in either/both Personal Lines and Commercial Lines insurance and must be living outside of the United States. The ideal candidate is detail-oriented, customer-focused, comfortable handling calls, and experienced with policy servicing, quoting, and working with insurance agency systems.
Job functions
This role is for a Licensed Insurance Virtual Assistant with an active U.S. Property & Casualty license. The person hired will support daily agency operations, including quoting, policy servicing, inbound and outbound calls, sales support, documentation, and carrier coordination.
The candidate will work closely with the assigned insurance agency’s internal team, clients, prospects, and carrier representatives. All Virtual Staffing will support the placement, onboarding, and coordination with the client.
Desirable skills
Candidates with experience in either/both personal and commercial lines, familiarity with agency management systems (such as Applied Epic, AMS360, or HawkSoft), knowledge of common U.S. insurance carriers, prior remote work experience, or insurance coding experience will have an advantage.
Source: RemoteOK