Sales Manager (Resident Services)

What you need

• At least 4 years in sales, including 2 or more years managing a sales, inside sales or appointment setting team.
• A record of hitting team targets and raising conversion rates.
• Experience writing SOPs, playbooks or training manuals that a team used every day.
• Experience designing and leading training: onboarding, role play and call coaching.
• Strong CRM habits. You keep data clean and hold others to the same standard.
• Advanced written and spoken English. You will coach, write scripts and sell in English.
• Availability Monday to Friday, 9am to 6pm Central Time, plus weekends as needed.
• A direct communicator who manages by the numbers, follows through and stays disciplined working remotely.

• Be available for video calls with leadership and the team throughout the workday.
• Leave no thread unresolved, and share status before anyone has to ask.
• Deliver work by end of day, not end of week.
• Run several priorities at once without dropping work.
• If something can't meet the daily standard, give advance notice and a plan to finish it.
• Use AI tools like ChatGPT or Claude daily, and pick up new tools quickly.
• Work daily in Google Workspace, Airtable, ActiveCampaign, Salesmsg and Zapier.
• Automate what repeats. Doing a manual task more than three times is an inefficiency.

What you will do

• Directly manage the schedulers and department heads in every service line.
• Set daily, weekly and monthly expectations for every lead owner.
• Run weekly 1:1s and coach each person on their numbers: what worked, where the sale was lost, what to do next.
• Recognize top performers and put improvement plans in place for anyone below target.
• Take part in hiring and shift coverage.

• Own bookings, win rate and revenue against goal for each service line.
• Make sure every new lead gets a text, an email and a call within 5 minutes.
• Keep pending leads moving so no lead sits without a next step.
• Review the pipeline daily and step in on stalled leads and large bookings.
• Run the team scorecard and monthly sales competitions.
• Report results, trends and risks to leadership weekly.

• Write and maintain the sales SOP and training manual for each service line.
• Document how leads move through our CRM, from first contact to completed service.
• Build SMS, email and phone scripts, including objection handling.
• Turn what top performers do into a written standard.
• Update documents whenever a process, price or service changes.

• Build and run onboarding so new schedulers ramp fast and sell with confidence.
• Hold regular training sessions, role play practice and call reviews.
• Review calls, texts and emails weekly and give specific feedback.
• Create a skills path for each role with clear steps to grow.
• Track results before and after training to prove what works.

• Keep lead data clean: every record has an owner, a status and a reason.
• Work with operations and vendor teams to close coverage gaps that cost sales.
• Find where leads drop off and fix it with process, scripts or automation.

• Department and lead owner win rate
• Speed to lead and time in pending
• Lead data compliance
• Revenue against goal by service line
• New hire ramp time

Nice to have

• Experience in residential services, hospitality, property management or home services.
• Experience selling over SMS and email as well as phone.
• Experience with Airtable, ActiveCampaign, Salesmsg or similar tools.
• Experience running sales for several service or product lines at once.
• A background in sales enablement or learning and development.
• Experience designing incentive or bonus programs.
• Experience with automation tools like Make or Zapier.

Conditions

• Full time, fully remote contractor role.
• Paid in USD twice a month, on the 15th and last day of the month.
• Up to $500 monthly performance bonus on top of base pay.
• Schedule: Monday to Friday, 9am to 6pm Central Time, plus weekends as needed.
• We use Hubstaff for time tracking.
• Reports to the CRO.
• Clear ownership of a team and a defined set of numbers.
• The SOPs and training you build become how the whole company sells.

• Your own computer, reliable internet and a headset.
• A quiet workspace where you can take calls.

1. Submit a video answering 3 questions.
2. Intro interview with the CRO.
3. Complete a practical exercise and go over it during a live call.
4. Final interview with the CEO.