Level 3 Help Desk Engineer

Job Title: Level 3 Help Desk EngineerLocation: Remote, with LATAM sourcing focus. Other approved countries are considered where applicable.Compensation: Confirmed during the hiring process.Work Schedule: US business-hours overlap; precise schedule confirmed during hiring.Contractor Note: Independent contractor position.Company Overview:Sagan connects experienced international professionals with US-based businesses.About the Role:We are recruiting professionals for Level 3 Help Desk Engineer opportunities based on current sourcing requirements. Final engagement terms are confirmed during hiring.Position Overview:Resolve advanced managed-service-provider support issues.Key Responsibilities:- Resolve advanced managed-service-provider support issues.- Administer Microsoft 365, Intune and security policies.- Troubleshoot and deploy Group Policy changes.Qualifications:- 5+ years in an MSP environment- Advanced Microsoft 365/Intune security policy administration- Clear English communication for US business collaboration.Additional Relevant Experience:- Group Policy administrationResume Submission Guidelines:Paste your complete English resume into the Sagan application form, with at least 1,000 characters. PDF upload is optional. Native board applications may require a board account and resume upload.How to Apply:Complete the linked role application and highlight the experience listed above. Use the same email if you have applied to Sagan previously.