Level 3 Help Desk Engineer

Job Title: Level 3 Help Desk EngineerLocation: Remote — worldwide; Latin America sourcing focus.Salary Range: Up to USD 3,000 per month, depending on experience.Work Schedule: US business hours; exact schedule confirmed during selection.Contractor Note: Independent contractor position.Company Overview:Sagan connects experienced international professionals with US-based businesses.About the Role:Provide advanced technical support using deep MSP experience and strong Microsoft administration skills. Troubleshoot and manage Microsoft 365, Intune, security policies and Group Policy.Key Responsibilities:• Handle advanced technical support and troubleshooting in an MSP environment.• Administer Microsoft 365, Intune and security policies.• Troubleshoot and deploy Group Policy.Qualifications:• At least five years of experience in an MSP environment.• Advanced Microsoft 365 administration, Intune and security policy experience.• Group Policy troubleshooting and deployment experience.• Strong spoken English; an English introductory video is required during selection.Resume Submission Guidelines:Paste your complete resume in English into the required text field, with at least 1,000 characters. PDF upload is optional and does not replace the required text paste.How to Apply:Click Apply and complete the Sagan application. Highlight your MSP experience and specific Microsoft 365, Intune, security policy and Group Policy responsibilities. Use the same email if you have applied previously.