Director of Operations
Mission City Property Management
Salary:
Gross salary
$3500 - 4500
Type:
Tiempo completo
Tags: Customer Service Problem Solving Remote Work Team Management
ABOUT MISSION CITY
Mission City Property Management is a boutique residential property management company in Santa Barbara, California.
Santa Barbara is known for poor property management. We exist to change that.
We are a small team (founder + one remote support team member) looking for the person who becomes the operational backbone of this company.
HOW WE BUILD AT MISSION CITY
- People first, supported by technology. Every system starts with the human experience. Technology supports people, it doesn't replace the relationship.
- Buy-in, ownership, and purpose. Every SOP, meeting, and system exists because it makes the team, the service, or the operation better. If it doesn't serve a clear purpose, we challenge it.
- Premium quality, not industry average. The benchmark is what the best boutique management companies do, not what the industry has always done.
WHY THIS ROLE MATTERS
This is not a maintenance role. It's a build role.
Job opportunity published on getonbrd.com.
THE ROLE
This is not a virtual assistant position. This is not a support role. This is the founder's number two.
You will work with the founder, not under him. That means:
- Owning the operation: processes, systems, responsiveness, service quality, and accountability. When something breaks, you fix it. When something is missing, you build it.
- Leading the team: directly managing the current team member, building clear roles and expectations, and proactively planning for future hires as the company grows.
- Supporting the founder: creating the operating rhythm, running the meetings, building the agendas, and pushing back when priorities drift. The founder is a visionary who builds at midnight and gets pulled into the weeds.
This role has real authority. You don't wait to be told what to do. You identify problems, create solutions, and implement them. You bring the founder updates, not questions.
WHAT YOU'LL BE RESPONSIBLE FOR
Operations:
- Build and run a weekly operating rhythm (team check-ins, task tracking, KPI monitoring) without requiring the founder's presence
- Ensure compliance with California DRE regulations, understanding which activities require the licensed broker's involvement
Team:
- Directly manage the existing support team member, providing structure, accountability, role clarity, and development
- Build a culture of ownership, follow-through, and proactive communication
- Identify hiring needs before they become emergencies. Plan and budget for growth proactively.
Process and Systems:
- Audit, document, and improve workflows across leasing, maintenance, owner communication, tenant relations, and vendor management
- Build SOPs and documentation that anyone on the team can follow without the creator being in the room
Client Experience:
- Own the responsiveness standard: when Mission City says it will do something, it gets done
WHO WE'RE LOOKING FOR
⚠️ This is a remote international contractor position. US-based applicants will not be considered. We welcome candidates from Latin America, South Africa, and other international markets. This role requires professional English fluency (you will communicate directly with property owners, tenants, and vendors in Santa Barbara, California), availability during US Pacific Time business hours (8 AM – 5 PM PT), and reliable high-speed internet.
WHO WE'RE LOOKING FOR
- Operations experience in property management, hospitality, or a service-heavy industry. PM experience is a plus but not required.
- Experience managing people and holding them accountable, including difficult conversations
- Experience working with or managing a founder/visionary personality
- Strong communicator who is clear, direct, and comfortable pushing back respectfully
- Self-directed problem solver who figures things out without waiting for instructions
- Bilingual (English/Spanish) required
- Based outside the United States, available during US Pacific Time hours
- Reliable high-speed internet and professional home office setup
- Comfortable learning new technology and tools
Extra Credit (optional):
- a) What does AI and automation mean to you in your day-to-day work?
- b) How would you fix a company with 6 communication channels where messages get missed?
- c) What does "premium service" mean to you? Give a specific example.
COMPENSATION
- Base salary: $3,500 - $4,500/month depending on experience
- Paid monthly via Wise
- Salaried position. Compensation is based on outcomes and impact, not hours tracked.
Schedule: Monday–Friday, 8:00 AM - 5:00 PM Pacific Time
- U.S. holidays observed and paid. 5 additional PTO days per year.
Fully remote
You can work from anywhere in the world.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Informal dress code
No dress code is enforced.
Source: GetOnBoard | Main Category: Op. Management