Customer Success Manager
Spacebring
Salary:
Gross salary
$800 - 1200
Type:
Tiempo completo
Tags: Communication Problem Solving B2B Sales Customer Support
Spacebring speeds up coworking space management by automating tedious tasks, increasing efficiency, and enhancing member service. Today, over 500 spaces in 50+ countries rely on our platform, including Google for Startups, Impact Hub, and many more.
Join us in shaping the future of coworking spaces.
We are looking for a passionate professional who is hungry to drive the success of the company and our customers.
This job is original from Get on Board.
Job functions
- Reply to incoming chats, emails and phone calls.
- Work closely with the Product team to provide customer insights.
- Onboard new customers, guiding them through the implementation and setup process.
- Proactively engage with customers through calls and emails to track their progress and satisfaction.
- Act as a trusted advisor, helping customers maximize the value of the Spacebring platform with the best practices.
- Inform customers about product updates.
- Foster strong partnerships and turn customers into advocates.
- Contribute customer feedback to the Product and Go-to-market teams.
Qualifications and requirements
- Native Spanish, fluent English skills
- 1+ year in B2B customer support or sales roles
- Strong problem-solving and clear communication skills
- Customer-focused, proactive, and able to work in a team
- Willingness to learn and adapt
Desirable skills
- Great public speaking skills
- Strategic thinking
Conditions
- Work on a cutting-edge product and see your impact.
- Monday-Friday work days.
- Learn from a team of experts eager to share knowledge and building the best product on the market.
- Career growth in a fast-scaling company.
- Remote work and flexible schedule.
- Generous vacation & sick leave.
- Regular salary reviews and stock options.
- Employee benefits: language courses, skill development, gym.
- Team retreats, camps, offsites, and social events.
- Comfortable coworking space in your city (on demand)
Pet-friendly
Pets are welcome at the premises.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Informal dress code
No dress code is enforced.
Vacation over legal
Spacebring gives you paid vacations over the legal minimum.
Source: GetOnBoard | Main Category: Customer Support