Business Partner – Technical Consulting
NeuralWorks - Santiago (Hybrid)
Salary: $$$
Type:
Tiempo completo
Tags: Coaching Stakeholder Management Client Engagement Performance Management
We are a rapidly growing machine learning and analytics firm that combines corporate transformation expertise with startup agility to create innovative digital solutions for large enterprise clients. Our 60-person team is collaborative, high-performing, and focused on delivering measurable value through technology and data.
Find this job on getonbrd.com.
About the Role
We are seeking a Business Partner – Technical Consulting to act as a strategic advisor and coach for our forward-deployed technical teams.
This role is focused on enabling technical professionals—such as Data Scientists and Machine Learning Engineers—to operate effectively within complex client environments. You will not manage technical output directly, but instead address the human, organizational, and political dynamics that impact delivery success.
You will serve as a critical bridge between technical excellence and client-side realities, ensuring that consultants are equipped to navigate stakeholder complexity, maintain performance, and sustain long-term engagement.
This is a high-impact, advisory role with direct influence on team effectiveness, retention, and client outcomes.
Key Responsibilities
Consultant Advocacy & Coaching
Work closely with technical consultants in 1:1 settings to help them navigate challenging client stakeholders and environments.
Coach teams on how to communicate complex ideas effectively, build influence, and convert resistance into alignment.
Coach teams on how to communicate complex ideas effectively, build influence, and convert resistance into alignment.
Stakeholder Navigation & Influence
Support consultants in understanding and navigating client-side dynamics, including informal power structures and decision-making processes.
Provide guidance on how to position ideas, manage expectations, and engage stakeholders strategically.
Provide guidance on how to position ideas, manage expectations, and engage stakeholders strategically.
Cross-Functional Mediation
Act as a neutral intermediary between commercial teams (e.g., Key Account Managers) and delivery teams.
Ensure that business objectives are balanced with team sustainability, protecting the integrity and well-being of technical staff.
Ensure that business objectives are balanced with team sustainability, protecting the integrity and well-being of technical staff.
Performance & Attrition Risk Management
Identify early signs of burnout, disengagement, or frustration within teams.
Proactively intervene to address issues before they impact performance or lead to attrition.
Proactively intervene to address issues before they impact performance or lead to attrition.
Technical Communication & Delivery Effectiveness
Support consultants in diagnosing why technical ideas may not be accepted or adopted.
Provide feedback on communication, framing, and delivery approaches to improve impact and adoption.
Provide feedback on communication, framing, and delivery approaches to improve impact and adoption.
Capability Development & Training Coordination
Identify knowledge gaps and development opportunities across technical teams based on recurring challenges and performance patterns.
Coordinate and oversee targeted training sessions to address these gaps, ensuring alignment with business needs and delivery objectives.
Coordinate and oversee targeted training sessions to address these gaps, ensuring alignment with business needs and delivery objectives.
Qualifications & Experience
- 5 years of experience in consulting, organizational coaching, people operations, or similar advisory roles.
- Experience working closely with technical teams (e.g., data, engineering, or product) in client-facing environments.
- Mandatory experience working within software and technology environments.
- Proven ability to navigate complex stakeholder environments and organizational dynamics.
- Strong interpersonal and coaching skills, with the ability to influence without formal authority.
- Fluency in English (written and spoken).
- Experience in high-performance, high-pressure environments (e.g., consulting, tech, or startups) is strongly preferred.
Ideal Candidate Attributes
- High emotional intelligence with the ability to understand and manage interpersonal dynamics.
- Strong communication skills, capable of translating between technical and non-technical stakeholders.
- Trusted advisor mindset with a focus on enabling others to succeed.
- Resilient, composed, and pragmatic under pressure.
- High ownership and accountability, with a proactive approach to problem-solving.
- Ability to operate effectively in fast-paced, ambiguous, and evolving environments.
Benefits
- MacBook Air M2 o similar (con opción de compra hiper conveniente)
- Bono por desempeño
- Bono de almuerzo mensual y almuerzo de equipo los viernes
- Seguro Complementario de salud y dental
- Horario flexible
- Flexibilidad entre oficina y home office
- Medio día libre el día de tu cumpleaños
- Financiamiento de certificaciones
- Inscripción en Coursera con plan de entrenamiento a medida
- Estacionamiento de bicicletas
- Vestimenta informal
- Programa de referidos
- Salida de “teambuilding” mensual
Library
Access to a library of physical books.
Accessible
An infrastructure adequate for people with special mobility needs.
Flexible hours
Flexible schedule and freedom for attending family needs or personal errands.
Internal talks
NeuralWorks offers space for internal talks or presentations during working hours.
Life insurance
NeuralWorks pays or copays life insurance for employees.
Meals provided
NeuralWorks provides free lunch and/or other kinds of meals.
Bicycle parking
You can park your bicycle for free inside the premises.
Digital library
Access to digital books or subscriptions.
Computer repairs
NeuralWorks covers some computer repair expenses.
Dental insurance
NeuralWorks pays or copays dental insurance for employees.
Computer provided
NeuralWorks provides a computer for your work.
Education stipend
NeuralWorks covers some educational expenses related to the position.
Performance bonus
Extra compensation is offered upon meeting performance goals.
Informal dress code
No dress code is enforced.
Recreational areas
Space for games or sports.
Shopping discounts
NeuralWorks provides some discounts or deals in certain stores.
Vacation over legal
NeuralWorks gives you paid vacations over the legal minimum.
Beverages and snacks
NeuralWorks offers beverages and snacks for free consumption.
Vacation on birthday
Your birthday counts as an extra day of vacation.
Time for side projects
NeuralWorks allows employees to work in side-projects during work hours.
Source: GetOnBoard | Main Category: Customer Support