YOUR MISSION:

As Head of Forward Deployed Engineering, AMER (FDE) at Parloa, you own the success of enterprise AI deployments. Your mission is to build and lead a world-class FDE organization that delivers predictable, high-quality, and scalable enterprise implementations—while continuously feeding field insight back into product and platform evolution.

You are responsible not just for delivery excellence across projects, but for shaping how Parloa scales enterprise AI adoption. You define the operating model, elevate technical standards, build leadership capacity within the FDE org, and ensure that what we deploy repeatedly becomes productized.

FDE is where product meets enterprise reality. As Head of FDE, you ensure that reality strengthens the product rather than fragmenting it.

IN THIS ROLE YOU WILL:

• Regional FDE Strategy & Operating Model: Establish scalable delivery models (pods, vertical focus, specialization layers) and balance customization and productization to maximize impact and margin.
• Build and Develop a High-Performance Organization: Hire, coach, and develop Team Leads and senior FDEs as well as build leadership capacity within the organization (succession planning, career ladders, growth paths). Establish strong performance standards and accountability frameworks while ensuring a culture of ownership.
• Ensure Predictable, High-Quality Enterprise Delivery: Own delivery health across all strategic deployments by implementing scalable capacity planning, forecasting, and utilization management. 
• Standardize project governance: risk management, escalation paths, dependency tracking and define quality benchmarks for architecture, security, reliability, and maintainability.  Ensure strong production stability in enterprise envi
  
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