Job Description – Team Lead – Operations (Night Shift)

Company: The Human Loops (Pacheriwala Infotech Pvt. Ltd.)

Location: Nagpur, Maharashtra (Office-Based)

Employment Type: Full-Time

Experience: 2–5 Years

Shift: Night Shift

Salary: Competitive (Based on Experience)

About Human Loops

Human Loops is a Physical AI operations company supporting global AI, robotics, and technology companies through data collection, annotation, validation, teleoperation, and Human-in-the-Loop (HITL) services. Our operations team plays a key role in delivering high-quality datasets while maintaining speed, accuracy, and operational excellence.

Job Summary

We are looking for a Team Lead – Operations (Night Shift) to manage a team of Operations Associates during the night shift. The role involves planning daily work, assigning tasks, monitoring productivity, maintaining quality standards, and ensuring smooth execution of day-to-day operations.

This is a hands-on leadership role where you'll be responsible for managing people, resolving operational issues, coordinating with internal teams, and ensuring daily targets are completed on time.

Key Responsibilities

• Lead and supervise the night shift operations team.
• Allocate daily tasks and monitor work completion.
• Track attendance, productivity, and overall team performance.
• Guide, coach, and support team members to improve performance.
• Coordinate with Project Managers, Operations Managers, and other departments for smooth workflow.
• Ensure daily targets are completed within timelines and quality standards.
• Resolve operational issues and escalate critical concerns when required.
• Ensure all company SOPs, processes, and quality guidelines are followed.
• Conduct regular quality checks and provide feedback to the team.
• Maintain operational reports, attendance records, and productivity trackers.
• Share shift updates and operational reports with management.
• Support onboarding and training of new team members.
• Promote discipline, accountability, and a positive work environment.
  
  

Eligibility & Skills

• Graduate in any discipline.
• 2–5 years of experience in Operations, BPO, Back Office, AI Operations, or Team Management.
• Prior experience leading a team is preferred.
• Strong leadership, communication, and problem-solving skills.
• Good working knowledge of Microsoft Excel, Google Sheets, Notion, Slack, and reporting tools.
• Ability to manage multiple priorities in a fast-paced environment.
  
  

Working Schedule

• 5 Working Days per Week
• Night Shift
• 9 Hours per Day (8.5 Working Hours + 30 Minutes Break)
• Rotational Weekly Off
  
  

Compensation & Benefits

• Competitive Salary
• Performance-Based Incentives
• Structured Leadership Development
• Career Growth Opportunities into Assistant Project Manager and Operations Manager roles
• Opportunity to work on global AI and technology projects
  
  

Skills: leadership,management,operational oversight,operations

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