IT Support and Systems Administration — Remote

Job Title:IT Support and Systems Administration — RemoteLocation:Remote — worldwide; US business hoursSalary Range:USD 1,500–2,400 per monthWork Schedule:US business hoursContractor Note:NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.About the Role:Sagan connects experienced it support and systems administration with US-based businesses. Your experience will be matched to relevant client opportunities, with specific responsibilities confirmed during the selection process.Position Overview:Keep users and systems supported through structured troubleshooting, accurate ticket records and clear technical documentation.You do not need to cover every specialty. Tell us which responsibilities you have owned and where you are strongest.Key Responsibilities:• Investigate user or system issues and record the steps taken.• Resolve support requests within your access and expertise.• Maintain user or system configurations in your selected track.• Escalate complex issues and document repeatable solutions.Qualifications:• 2+ years of relevant professional experience.• Clear written and spoken English and careful attention to detail.• Practical experience with help desk, operating systems, user administration and technical support tools.• Examples of work you have personally handled in your selected specialty.• Availability for US business hours and an independent contractor engagement.Nice-to-Haves:Experience supporting US-based clients or teams and familiarity with the industry you would support. These are preferences, not requirements for every opportunity.Resume Submission Guidelines:Please submit your resume in English as a text-based PDF. Highlight your responsibilities, tools and relevant experience.How to Apply:Complete the Sagan application form linked with this posting.