Customer Support Specialist – Trading / Forex (Remote LATAM)

What you’ll do:Assist customers through live chat and support ticketsAnswer questions related to trading accounts and platform usageHelp users understand trading rules, payouts and account conditionsEscalate technical or complex cases to the appropriate teamProvide fast, friendly and professional supportWork closely with our technical and operations teamsWhat we’re looking for:Previous knowledge of Forex, CFDs, trading or prop firmsExcellent written communicationFluent SpanishGood level of EnglishComfortable working with online platforms and support toolsReliable, responsible and able to work independentlyPrevious customer support experience is a plusWhat we offer:100% remote positionFull-time opportunityInternational and fast-growing companyLong-term position with opportunities to grow within the companyTraining and support from our teamWe are building a large customer support team, so multiple positions are available.If you have experience in trading and enjoy helping people, we’d love to hear from you.