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$$$ Tiempo completo
Remote Customer Experience Agent
  • HireLatam
  • Remoto 🌎
Full Time Service Titan sistemas de llamadas email chats trackers internos

📌 Rol: Customer Experience Agent

🌎 Ubicación: 100% remoto (LATAM)

💼 Tipo de Contrato: Full time (Independent Contractor)

🎓 Formación: No especificada


📋 Descripción General

Empresa de servicios de plumbing, HVAC y electricidad busca un/a Customer Experience Representative (CXR) para brindar atención excepcional en todos los puntos de contacto con clientes. El rol garantiza una experiencia fluida y consistente, gestionando llamadas, bookings y soporte operativo, en un entorno orientado a métricas y servicio 24/7.


📋 Responsabilidades Principales

• Atender llamadas (dentro de dos rings), usar scripts y gestionar múltiples llamadas en horas pico.

• Brindar servicio empático y profesional a nuevos y actuales clientes.

• Gestionar bookings y datos en Service Titan.

• Contribuir a metas de conversión (80%+), SPP sign-ups y métricas de ventas.

• Apoyar coordinadores, dispatchers y supervisores en KPIs diarios/semanales.

• Responder emails, voicemails y chats como soporte secundario de CX.

• Mantener leads en trackers y completar tareas administrativas diarias.

• Cubrir fines de semana y turnos overnight (pagos por llamada en overnight).


🎯 Requisitos

• Perfil customer-centric y empático.

• Comunicación verbal y escrita sólida en inglés.

• Capacidad para trabajar en entorno rápido y orientado a objetivos.

• Trabajo en equipo y adaptabilidad a cambios de prioridades.

• Manejo de Service Titan (o disposición para aprender).

• Capacidad para vender membresías por teléfono cuando corresponda.


🕒 Horario (EST)

40 horas semanales – 5 días laborales (incluye fines de semana y posibles turnos overnight).

• Schedule 1: Lunes, miércoles, jueves (10am–6pm), sábado (8am–4pm).

• Schedule 2: Miércoles a viernes (10am–6pm), sábado y domingo (4pm–10pm + overnight).

(Horarios flexibles según necesidades del negocio).


💰 Salario

• USD $1,560 / mes

• Overnight pagado por llamada


🏖️ Beneficios

• Trabajo remoto desde LATAM.

• Estabilidad y entorno orientado a crecimiento.


🎙️ Importante Para Aplicar

• Voice o video recording obligatorio (mínimo 30 segundos, en inglés).

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$$$ Tiempo completo
Content Moderation Specialist
  • Digital Broadcast Solutions
  • Remote 🌎 📍 - Remoto 🌎
Full Time Content Moderation Full Time Gaming Technical Support Chat Moderation

🎛️ Technical Operators Wanted!

.

Are you the person who friends ask for PC build advice? Do you troubleshoot tech issues for fun? Love tweaking settings until everything runs perfectly?


We're hiring Technical Stream Operators to manage the technical backbone of professional live broadcasts. This is a hands-on role working with streaming software, hardware configurations, and broadcast quality control.


⚠️ IMPORTANT: You work behind the scenes managing technical operations - NOT on camera. This is a technical support and operations role.


🔧 What You'll Actually Do


As a Technical Stream Operator, you'll be the tech expert keeping streams running smoothly:


• Monitor stream quality (bitrate, encoding, resolution, latency)

• Manage broadcasting software and streaming platforms

• Troubleshoot technical issues in real-time during live broadcasts

• Configure and optimize stream settings for different content types

• Handle chat moderation and viewer technical support

• Coordinate with streamers on equipment setup and software configuration


Think of it as being a broadcast engineer meets tech support specialist - you're the problem-solver who keeps everything running flawlessly.


✅ You're a Good Fit If You:


Must Have:

• Male, age 18-30 years old

• Solid understanding of PC hardware components and how they work together

• Comfortable with software troubleshooting and system optimization

• Flexible schedule availability

• Self-motivated - you don't need hand-holding to figure things out


Bonus Points (we'll train you, but these help):

• Experience with OBS, Streamlabs, or other broadcasting software

• Understanding of networking basics (bandwidth, latency, packet loss)

• Knowledge of video codecs, bitrates, and encoding

• Previous tech support or moderation experience

• Built or upgraded your own PC


💻 Your Technical Setup


You'll need a proper workstation capable of running multiple monitoring tools simultaneously:


Required Specs:

• Processor: 6+ cores (Intel i5-10400 / AMD Ryzen 5 1600 or better)

• Graphics Card: GTX 1060 6GB minimum

• RAM: 16GB minimum

• Internet: Stable 100+ Mbps connection

• Headset with microphone for team communication


Why these specs? You'll be monitoring multiple streams, running diagnostics software, and sometimes testing configurations - your PC needs to handle it all without breaking a sweat.


💰 Compensation & Benefits


Salary: $700 - $1000 USD/month


Additional Benefits:

✓ Performance bonuses based on uptime and quality metrics

✓ Paid probation (full pay from day one)

✓ Weekly or bi-weekly payments via bank transfer

✓ Flexible shifts: Morning / Day / Evening / Night

✓ Career progression: Technical Operator → Senior Operator → Technical Lead

✓ Learn industry-standard broadcasting tools and platforms

✓ Work with professional streaming infrastructure


📝 How to Apply


Ready to put your technical skills to work? Send us this information via email:


1. Your name and age

2. Your processor (example: Intel i5-12400 or AMD Ryzen 5 5600X)

3. Your graphics card (example: GTX 1660 Ti or RTX 3060)

4. Your RAM amount (example: 16GB DDR4 3200MHz)

5. Your internet speed (run speedtest.net and share results)

6. Technical experience: Tell us about your PC/tech background (2-3 sentences)

  - Example: "Built my own PC last year, help friends troubleshoot, familiar with OBS from personal streaming"

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Gross salary $1800 - 2200 Tiempo completo
Líder de Onboarding / Customer Success Onboarding Leader
  • AgendaPro
  • Ciudad de México (In-office)
Analytics Customer Service Customer Success Continual improvement process

En AgendaPro simplificamos el día a día de dueños y administradores de centros de salud, belleza y deporte a través de un software de gestión todo-en-uno 💻 y soluciones de terminal de ventas 💰, que les permiten enfocarse en lo más importante: sus clientes y el crecimiento de su negocio.f

Como una de las startups tecnológicas de Y Combinator de mayor crecimiento en Latinoamérica, contamos con más de 15.000 clientes en 17 países, incluyendo Argentina, Chile, Colombia, México y Perú.

Actualmente buscamos un/a Team Leader de Customer Success Onboarding en México para liderar estratégica y operativamente la activación de nuevos clientes, asegurando una adopción rápida y de alta calidad del producto. Este rol es clave para optimizar el time-to-value, fortalecer la retención temprana y contribuir directamente al crecimiento sostenible del revenue, manteniendo altos estándares de experiencia del cliente.

👉 Si te apasiona construir, escalar y dejar huella, este es tu lugar.

This job offer is available on Get on Board.

Rol y Responsabilidades Principales

1. Liderazgo y gestión de equipo

Liderar, coordinar y desarrollar al equipo de Customer Success Onboarding.

Establecer objetivos claros, métricas de desempeño y estándares de calidad para el equipo.

Promover una cultura de alto rendimiento, foco en valor y orientación al cliente.

Realizar seguimiento individual y grupal del desempeño, entregando feedback continuo.

Participar activamente en la selección, onboarding y formación de nuevos ejecutivos.

2. Gestión del desempeño y métricas

Analizar mensualmente el desempeño de la cartera del equipo (activación, graduación, churn temprano, adopción).

Asegurar el cumplimiento de KPIs del área y de cada camada.

Elaborar reportes de resultados y alertas tempranas para la jefatura y áreas relacionadas.

Identificar brechas de desempeño y proponer planes de mejora.

3. Optimización del modelo de onboarding

Implementar y velar por el cumplimiento del modelo de onboarding definido por AgendaPro.

Asegurar la correcta ejecución del onboarding según segmentación de clientes.

Proponer mejoras continuas en procesos, flujos y herramientas.

Detectar fricciones en la experiencia del cliente y levantar oportunidades de optimización.

4. Articulación con otras áreas

Coordinarse con Ventas, Producto, Soporte y Retención para asegurar una experiencia end-to-end consistente.

Canalizar aprendizajes del onboarding hacia mejoras comerciales y de producto.

Aportar insights relevantes sobre comportamiento y necesidades de los clientes.

Requerimientos del cargo

Competencias Clave
Liderazgo efectivo e inspirador.

Gestión y desarrollo de equipos.

Pensamiento estratégico y orientación a resultados.

Fuerte foco en experiencia del cliente.

Capacidad analítica y toma de decisiones basada en datos.

Comunicación clara y efectiva.

Resolución de problemas complejos.

Colaboración interdepartamental.

Capacidad de ejecución y mejora continua.

Requisitos del Cargo
Formación
Ingeniería administración, Ingeniería Civil Industrial o carrera afín.
Experiencia
Mínimo 7 años de experiencia laboral total.

Al menos 5 años liderando equipos, idealmente en áreas de Customer Success, Onboarding, Operaciones, Servicio al Cliente, Experiencia de Cliente y/o retención.

Experiencia en entornos dinámicos, startups o empresas de servicios / tecnología, sector bancario, seguros (deseable).

Conocimientos deseables

Gestión de KPIs de activación, retención y experiencia.

Metodologías de mejora continua.

Experiencia liderando equipos por objetivos y resultados.

Condiciones

  • El puesto es presencial en Ciudad de México, contando con una oficina cómoda y accesible a pasos del Ángel.

Wellness program AgendaPro offers or subsidies mental and/or physical health activities.
Mobile phone provided AgendaPro provides a mobile phone for work use.
Computer provided AgendaPro provides a computer for your work.
Informal dress code No dress code is enforced.
Vacation over legal AgendaPro gives you paid vacations over the legal minimum.
Vacation on birthday Your birthday counts as an extra day of vacation.
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Gross salary $1000 - 1400 Tiempo completo
U.S. Homeowners Insurance CSR
  • ValYou Insurance Agency, LP
Customer Service Communication Remote Work Onboarding

Valyou Insurance Agency, LP is an innovative provider delivering high-quality U.S. homeowners insurance with a white-glove customer experience. As part of our expansion, we are building a strong remote support team in Bogotá to serve and support our U.S.-based clients. This position contributes to establishing a best-in-class client experience by handling inquiries, guiding clients through onboarding and policy support, and collaborating with sales and underwriting teams. The project focuses on creating a seamless, proactive, and premium level of service for U.S. homeowners insurance clients while operating entirely from a remote office in Bogotá.

Applications: getonbrd.com.

Key Responsibilities

  • Provide customer service and support to clients across the United States, working remotely from Bogotá.
  • Manage inbound leads and perform timely, professional follow-ups via phone, email, SMS, and CRM tools.
  • Deliver white-glove service with proactive, clear, and empathetic communication.
  • Assist with documentation, application processing, and coordination with sales and underwriting teams.
  • Maintain organized, accurate client notes and records using CRM software.
  • Demonstrate strong follow-up discipline and the ability to manage multiple clients simultaneously.

Role Overview and Requirements

We are seeking an experienced Remote Customer Service Representative located in Bogotá with a strong background in the U.S. homeowners insurance industry. The ideal candidate is proactive, knowledgeable, and able to deliver concierge-level support while working independently. You will manage inbound inquiries, follow up with prospective clients, and ensure smooth onboarding and policy support — all while working from home.

Required qualifications include a minimum of 2 years of experience in the U.S. homeowners insurance market, deep understanding of U.S. coverages, terminology, policy structures, and processes. Excellent verbal and written English communication skills (C1+), ability to work remotely with strong self-management, and a customer-first mindset focused on delivering high-touch, premium service. Proficiency with CRM tools and digital communication platforms, plus strong attention to detail and organization, are essential.

Desirable Skills and Experience

Preferred experience supporting U.S. clients from a remote or offshore environment, familiarity with underwriting workflows and compliance requirements, and the ability to quickly adapt to new systems, tools, and procedures. High level of professionalism in all client interactions.

What We Offer

Remote work opportunity within Colombia ( Bogotá-based ). Competitive compensation. Training on Valyou Insurance processes and tools. Growth opportunities as the company expands. Supportive leadership and a collaborative remote culture. Commission for all new signed clients.

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$$$ Tiempo completo
Customer Success Manager
  • AutoRaptor
CRM Sales SaaS Growth

This position operates on U.S. Eastern Time (9:00 AM – 5:00 PM EST).

AutoRaptor is a trusted, high-growth CRM designed for automotive dealerships. Since 18 years, we’ve helped 500+ dealerships across North America manage leads, inventory, and multi-channel communications (phone, email, SMS). Recently under new ownership, we’re expanding our Customer Success Organization to scale client impact, retention, and expansion. This role sits at the heart of our remote-first, globally distributed team, contributing to an evolving product suite and a customer-centric culture that drives measurable outcomes for dealerships.

Official source: getonbrd.com.

Key Responsibilities

  • Own the end-to-end customer journey for a portfolio of automotive dealership clients, ensuring onboarding success, adoption, retention, and growth.
  • Lead onboarding sessions, train clients on AutoRaptor features, and share best practices to optimize dealership operations and sales.
  • Develop long-term relationships with stakeholders, create tailored account strategies, and identify upsell opportunities to maximize value.
  • Collaborate with Product & Engineering to relay customer feedback, prioritize feature requests, and communicate rollout plans to clients.
  • Create and maintain customer enablement materials (how-to guides, FAQs, training resources) to empower dealerships to use AutoRaptor effectively.
  • Monitor health indicators, drive adoption metrics, and implement renewal strategies to ensure high retention.
  • Coordinate cross-functional efforts to deliver a seamless customer experience, balancing client needs with product capabilities.

What You Will Do

We are seeking a proactive Customer Success Manager to help drive retention and growth for AutoRaptor’s automotive dealership clients. You will be the trusted advisor for your portfolio, translating client goals into actionable success plans, and partnering with Product, Engineering, and Sales to deliver outcomes. You should be comfortable operating in a remote-first, fast-growing environment, capable of communicating complex concepts clearly, and motivated to enable customers to achieve tangible business results.
Required skills include strong B2B SaaS customer success or account management experience, excellent communication, strategic thinking, and the ability to manage multiple accounts with competing priorities. Experience in the automotive sector or familiarity with CRM tools is a plus. You should be comfortable working EST hours and collaborating with a globally distributed team.

Desirable Skills & Experience

Nice-to-have experience in the automotive industry, dealership operations, or familiarity with CRM platforms (e.g., HubSpot) or automotive-specific tools. Prior exposure to training, enablement, or customer-centric documentation will help you succeed in this role. Self-motivation, independent work style in a remote environment, and a collaborative mindset across time zones are highly valued.

Benefits & Perks

  • Competitive salary
  • 20 days PTO
  • Remote-first work culture with flexible scheduling
  • Professional growth opportunities, and a collaborative, product-focused environment
  • Join AutoRaptor and contribute to an impactful CRM solution for automotive dealer networks

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Gross salary $1500 - 2000 Tiempo completo
Client Services Representative
  • EVEN
Data Analysis Project Manager SaaS Growth
Who We Are We are EVEN, a leading music D2C platform based in the United States. We are redefining the relationship between artists and their fans by creating direct, meaningful connections. As we scale, we are looking for a systems-thinking advocate to join our team and ensure our community (both artists and fans) receives world-class support.
We are looking for a high-level Client Services Representative who sits at the intersection of empathetic support and technical strategy. You aren’t just answering tickets; you are an architect of the customer experience. You will be responsible for building sophisticated automation flows, optimizing our AI (Fin) response rates, and turning raw support data into actionable business strategies.

This job offer is on Get on Board.

Key Responsibilities

  • Intercom Management: Design, build, and iterate on complex Intercom Workflows and manage the performance of Fin AI.
  • Content Development: Assist in the development of help articles and product tutorials to empower users and reduce ticket volume.
  • Product Liaison: Serve as a streamline between customers and the development team by reporting bugs and synthesizing product feedback.
  • Conflict Resolution: Act as the primary escalation point for sensitive client and artist issues, de-escalating high-pressure situations.
  • Support Strategy: Analyze support trends and Fin performance metrics to propose and implement departmental improvements.
  • Project Management: Lead cross-functional initiatives with meticulous organization and clear timelines.
  • Process Optimization: Audit and refine internal playbooks to ensure the team is operating at peak efficiency.

Skills & Qualifications

  • Mastery of Intercom (Workflows, Series, Fin AI, and Custom Bots)
  • AI flow optimization and automated resolution strategy
  • High-level conflict resolution and emotional intelligence
  • Data analysis and strategic reporting
  • Project management (Asana, Notion, or Jira) Notion preferred.
  • Advanced organizational skills
  • Exceptional verbal and written communication
  • Experience in high-growth SaaS or music industry D2C

Conditions

  • Remote (New York - EST Time)
  • Health Stipend (Included in monthly payment)
  • Flexible Vacation and PTO policy
  • Paid sick days

Fully remote You can work from anywhere in the world.
Computer provided EVEN provides a computer for your work.
Vacation over legal EVEN gives you paid vacations over the legal minimum.
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Gross salary $1000 - 1700 Tiempo completo
Technical Support Engineer
  • Adplorer
JavaScript HTML5 CSS C
About Adplorer: Adplorer is a marketing technology company that helps brands and franchise systems manage local digital advertising at scale. Our platform automates campaign setup, reporting, and optimization for thousands of business locations across North America and Europe. Data accuracy and platform stability are critical—and this role sits at the heart of ensuring reliable, high-quality production data and smooth incident response. You will work on our platform operations team, connecting production data analysis with high-visibility, real-world outcomes for hundreds of franchise and small business clients.

Apply exclusively at getonbrd.com.

Key Responsibilities

(Independent Contractor – Remote)

  • Diagnose and resolve data discrepancies, reporting issues, and system inconsistencies in production environments.
  • Determine whether issues originate from database logic, application logic, or configuration; perform structured root cause analysis and document findings clearly.
  • Write and execute advanced SQL queries, perform batch updates, and generate ad-hoc analytical reports; validate data integrity across systems.
  • Trace C# and VB.NET logic to identify and resolve routine issues; filter and escalate high-complexity bugs appropriately.
  • Troubleshoot frontend issues with basic HTML, CSS, and JavaScript knowledge.
  • Design and execute test cases for new features and existing functionality; build structured test scenarios to validate business logic and platform stability.
  • Identify reproducible bugs and document steps clearly for developers; proactively test edge cases to prevent future incidents.

Role Overview & Requirements

We are seeking a highly analytical and detail-driven Technical Support Engineer to join our platform operations team. This hands-on role involves investigating production issues, analyzing data discrepancies, tracing application logic, and ensuring our marketing platform runs accurately for hundreds of clients. Beyond incident resolution, you will actively test the platform for stability by building test cases, designing scenarios, and proactively identifying bugs before they impact clients. This position is ideal for someone who enjoys debugging, working with production data, and solving real technical problems—not just answering tickets.
Requirements: 1–2 years in Technical Support, IT, Help Desk, or similar roles; strong SQL skills (complex joins, group by, having, CTEs, window functions); ability to read and trace C# and VB.NET logic; basic HTML, CSS, JavaScript; conversational English (B1–B2) with clear written communication; high attention to detail when working with production data; strong documentation habits; ability to work independently in a remote environment.

Desirable Skills & Experience

Experience with production SaaS environments and large-scale advertising data (e.g., Google Ads, Meta Ads); prior exposure to automation platforms; knowledge of data integrity checks, ETL processes, and data governance; experience in a cross-functional, international team setting; formal education in Systems Engineering, Telecommunications, Industrial Engineering, or related fields.

What We Offer

This independent contractor remote role collaborates with teams across the U.S. and Europe. You’ll work with real production data, contribute to end-to-end platform testing, and play a meaningful role in a global environment. We offer a long-term, stable opportunity with competitive compensation based on experience.

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Gross salary $1100 - 1700 Tiempo completo
Technical Live Chat Customer Support Specialist
  • wetracked.io
Advertising Debugging Communication Problem Solving

As a Technical Live Chat Customer Support Specialist at wetracked.io, you play a key role in delivering exceptional customer service and technical support to our users. You are the first point of contact for customers experiencing technical issues and provide fast, clear, and effective assistance via live chat.

Our team works 100% remotely, and this role is designed to grow into a management position within the Customer Support department.

If you want to join a fast-growing SaaS company, work on a product our customers genuinely love, and you are technical, proactive, and experienced in leadership, this role is for you. We’re looking for someone who goes the extra mile and takes ownership.

Requirements:

  • Fluent in English (written and spoken)
  • Strong technical understanding
  • Experience with customer support (live chat preferred)
  • Leadership mindset and ambition to grow into a management role
  • Proactive, solution-oriented, and customer-focused

Ready to make an impact? 🚀

Send CV through Get on Board.

Key Responsibilities

• Live Chat Support: Provide real-time assistance via live chat, helping users resolve technical issues, answer questions, and provide product guidance.
• Technical Troubleshooting: Help customers with technical issues related to the platform, such as software bugs, integration problems, and feature usage.
• Customer Education: Educate users on how to best use the platform, provide them with knowledge base articles, and offer solutions to common problems.
• Product Feedback: Collect user feedback and relay it to the development team to help improve the platform's functionality and user experience.
• Ticket Management: Accurately document and track all customer interactions, ensuring timely and efficient follow-up on issues that require escalation.

Qualifications:

• Strong Technical Knowledge: Proficient in troubleshooting and resolving technical issues. Familiarity with common debugging.
• Excellent Communication Skills: Strong written communication skills for explaining technical concepts in simple terms via chat.
• Problem-Solving Abilities: Ability to identify issues quickly and provide accurate and efficient solutions.
• Customer-Centric Mindset: Passion for helping users and ensuring they have a seamless experience with the platform.
• Remote Work Experience: Comfortable working in a remote environment with strong self-management skills.
• Facebook/Meta Experience: Preferred but not necessary, as our service works around first-party tracking and advertising pixels.

Desirable Qualifications

  • Experience in customer support or technical support roles in SaaS environments.
  • Knowledge of troubleshooting methodologies and debugging practices.
  • Ability to translate complex technical topics into simple, user-friendly language.
  • Proactive attitude toward learning and contributing to product improvements.

Benefits

• Work from Anywhere: This is a fully remote position, allowing you to work from anywhere in the world.
• Flexible Hours: We offer flexible hours, making it easier to balance work and personal life.
• Growth Opportunities: As wetracked.io grows, so will your career. We value internal development and offer opportunities for advancement.

Fully remote You can work from anywhere in the world.
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Gross salary $2000 - 2800 Tiempo completo
Ingeniero Soporte II
  • Checkr
  • Santiago (Hybrid)
Ruby on Rails Python SQL Soporte técnico

La misión de Checkr es construir un futuro más justo mejorando la comprensión del pasado. Como empresa que proporciona verificaciones de antecedentes modernas y conformes, Checkr sabe lo difícil que puede ser para las personas con antecedentes penales encontrar empleo y buscamos brindar oportunidades justas para los exconvictos.

Checkr cuenta con más de 100,000 clientes como DoorDash, Coinbase, Lyft, Instacart y Airtable. Trabajar en Checkr implica colaborar con mentes brillantes, revolucionar un sector y abrir oportunidades a candidatos que suelen pasar desapercibidos. Checkr es reconocida en la lista Forbes Cloud 200 2024 y es una empresa innovadora de Y Combinator 2023.

Como Ingeniero de Soporte II, ayudarás a clientes con problemas técnicos en producción y actuarás como puente entre soporte e ingeniería. Este rol es ideal para personas con sólidas habilidades de servicio al cliente y proyección hacia una carrera en desarrollo de software o ingeniería.

Find this vacancy on Get on Board.

Responsabilidades del cargo

  • Proporcionar soporte técnico de calidad a nuestros clientes y socios, aprovechando nuestro sistema de tickets de Salesforce y las llamadas con pantalla compartida con los clientes.
  • Resolver problemas de código y realizar investigaciones en profundidad hasta el nivel de la aplicación, utilizando herramientas como DataDog, Snowflake y el análisis de registros de API, escalando a ingeniería cuando sea necesario.
  • Utilizar scripts y manuales preescritos para gestionar de manera eficiente tareas complejas de soporte manual.
  • Ejecutar comunicaciones de incidentes críticos de alta visibilidad, traduciendo la información sobre el impacto de ingeniería a los clientes y a los equipos de atención al cliente durante turnos de guardia 24/7.
  • Gestionar las escaladas, las tareas de reparación relacionadas con incidentes y las mejoras de procesos en Jira utilizando los tableros kanban de nuestro equipo.
  • Contribuir a la documentación interna del equipo en Confluence, fomentando un entorno de aprendizaje continuo.

Calificaciones y Requisitos del cargo

  • Más de 2 años de experiencia en un puesto técnico de cara al cliente en una empresa de SaaS, incluyendo experiencia práctica con API y soporte técnico para productos API.
  • Habilidades demostradas en la resolución de problemas técnicos, la depuración y la colaboración con equipos de ingeniería. Experiencia en herramientas como cURL y Postman. Se valorará el conocimiento de Python y Ruby on Rails.
  • Habilidades de comunicación excepcionales, capaz de explicar información compleja a un público no técnico de forma clara y empática.
  • Gran atención al detalle y habilidades efectivas de gestión del tiempo.
  • Alto nivel de dominio del inglés.
  • Gran dominio de SQL, conocimientos básicos de principios de ingeniería y experiencia con herramientas de observabilidad como Datadog, Prometheus, etc.

Que ofrecemos?

  • Un entorno de colaboración y rápido movimiento
  • Formar parte de una empresa internacional con sede en Estados Unidos
  • Asignación de reembolso por aprendizaje y desarrollo de $3.000 USD al año
  • Remuneración competitiva y oportunidades de promoción profesional y personal
  • Cobertura médica, dental y oftalmológica del 100% para empleados y dependientes
  • Vacaciones adicionales de 5 días y flexibilidad para tomarse tiempo libre
  • Reembolso de equipos para trabajar desde casa

En Checkr, creemos que un entorno de trabajo híbrido fortalece la colaboración, impulsa la innovación y fomenta la conexión. Nuestras sedes principales son Denver, CO, San Francisco, CA, y Santiago, Chile.

Igualdad de oportunidades laborales en Checkr

Checkr se compromete a contratar a personas cualificadas y con talento de diversos orígenes para todos sus puestos tecnológicos, no tecnológicos y de liderazgo. Checkr cree que la reunión y celebración de orígenes, cualidades y culturas únicas enriquece el lugar de trabajo.

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Partially remote You can work from your home some days a week.
Health coverage Checkr pays or copays health insurance for employees.
Computer provided Checkr provides a computer for your work.
Informal dress code No dress code is enforced.
Vacation over legal Checkr gives you paid vacations over the legal minimum.
Beverages and snacks Checkr offers beverages and snacks for free consumption.
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Gross salary $2100 - 2800 Tiempo completo
Ingeniero de Soporte II
  • Checkr
  • Santiago (Hybrid)
Ruby on Rails Python SQL Soporte técnico

Checkr crea una infraestructura de personas para el futuro del trabajo. Hemos diseñado una forma más rápida y justa de evaluar a los solicitantes de empleo. Fundada en 2014, Checkr pone tecnología moderna impulsada por aprendizaje automático en manos de los equipos de contratación, ayudando a contratar talento con una experiencia rápida, fluida y segura.

Checkr cuenta con más de 100,000 clientes como DoorDash, Coinbase, Lyft, Instacart y Airtable. Trabajar en Checkr implica colaborar con mentes brillantes, revolucionar un sector y abrir oportunidades a candidatos que suelen pasar desapercibidos. Checkr es reconocida en la lista Forbes Cloud 200 2024 y es una empresa innovadora de Y Combinator 2023.

Como Ingeniero de Soporte II, ayudarás a clientes con problemas técnicos en producción y actuarás como puente entre soporte e ingeniería. Este rol es ideal para personas con sólidas habilidades de servicio al cliente y proyección hacia una carrera en desarrollo de software o ingeniería.

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Responsabilidades del cargo

  • Proporcionar soporte técnico de calidad a nuestros clientes y socios, aprovechando nuestro sistema de tickets de Salesforce y las llamadas con pantalla compartida con los clientes.
  • Resolver problemas de código y realizar investigaciones en profundidad hasta el nivel de la aplicación, utilizando herramientas como DataDog, Snowflake y el análisis de registros de API, escalando a ingeniería cuando sea necesario.
  • Utilizar scripts y manuales preescritos para gestionar de manera eficiente tareas complejas de soporte manual.
  • Ejecutar comunicaciones de incidentes críticos de alta visibilidad, traduciendo la información sobre el impacto de ingeniería a los clientes y a los equipos de atención al cliente durante turnos de guardia 24/7.
  • Gestionar las escaladas, las tareas de reparación relacionadas con incidentes y las mejoras de procesos en Jira utilizando los tableros kanban de nuestro equipo.
  • Contribuir a la documentación interna del equipo en Confluence, fomentando un entorno de aprendizaje continuo.

Calificaciones y Requisitos del cargo

  • Más de 2 años de experiencia en un puesto técnico de cara al cliente en una empresa de SaaS, incluyendo experiencia práctica con API y soporte técnico para productos API.
  • Habilidades demostradas en la resolución de problemas técnicos, la depuración y la colaboración con equipos de ingeniería. Experiencia en herramientas como cURL y Postman. Se valorará el conocimiento de Python y Ruby on Rails.
  • Habilidades de comunicación excepcionales, capaz de explicar información compleja a un público no técnico de forma clara y empática.
  • Gran atención al detalle y habilidades efectivas de gestión del tiempo.
  • Alto nivel de dominio del inglés.
  • Gran dominio de SQL, conocimientos básicos de principios de ingeniería y experiencia con herramientas de observabilidad como Datadog, Prometheus, etc.

Que ofrecemos?

  • Un entorno de colaboración y rápido movimiento
  • Formar parte de una empresa internacional con sede en Estados Unidos
  • Asignación de reembolso por aprendizaje y desarrollo
  • Remuneración competitiva y oportunidades de promoción profesional y personal
  • Cobertura médica, dental y oftalmológica del 100% para empleados y dependientes
  • Vacaciones adicionales de 5 días y flexibilidad para tomarse tiempo libre

En Checkr, creemos que un entorno de trabajo híbrido fortalece la colaboración, impulsa la innovación y fomenta la conexión. Nuestras sedes principales son Denver, CO, San Francisco, CA, y Santiago, Chile.

Igualdad de oportunidades laborales en Checkr

Checkr se compromete a contratar a personas cualificadas y con talento de diversos orígenes para todos sus puestos tecnológicos, no tecnológicos y de liderazgo. Checkr cree que la reunión y celebración de orígenes, cualidades y culturas únicas enriquece el lugar de trabajo.

Flexible hours Flexible schedule and freedom for attending family needs or personal errands.
Partially remote You can work from your home some days a week.
Health coverage Checkr pays or copays health insurance for employees.
Computer provided Checkr provides a computer for your work.
Informal dress code No dress code is enforced.
Vacation over legal Checkr gives you paid vacations over the legal minimum.
Beverages and snacks Checkr offers beverages and snacks for free consumption.
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