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$$$ Tiempo completo
Remote Helpdesk Manager
  • HireLatam
  • Remoto 🌎
Full Time HaloPSA Pulseway PSA/RMM ConnectWise Autotask ServiceNow

📌 Rol: Remote Helpdesk Manager

🌎 Ubicación: Remoto (Latin America)

💼 Tipo de Contrato: Tiempo completo (Independent Contractor)

💰 Salario: USD $2,000 – $2,500 mensuales (según experiencia, pago vía Wise o depósito directo)

🕒 Horario: Lunes a Viernes, 8:00 am – 5:00 pm EST (30 min de almuerzo)


📋 Descripción General

El/La Helpdesk Manager será responsable de supervisar todas las operaciones de soporte, garantizar el cumplimiento de SLAs y liderar el equipo offshore. Actuará como enlace operativo entre el CTO y el equipo de soporte, asegurando calidad de servicio consistente para clientes Core, Advanced y Enterprise. Es un rol de liderazgo que combina conocimiento técnico y gestión de personas, con foco en construir un equipo de alto rendimiento y mantener la excelencia operativa.


📋 Responsabilidades Principales

• Reclutar, entrenar y supervisar equipo L1 y L2.

• Gestionar performance, reuniones 1:1 y cobertura 24/7 para ciertos clientes.

• Administrar y priorizar la cola de tickets y cumplimiento de SLA (objetivo 4 horas).

• Coordinar escalaciones y control de calidad en resoluciones.

• Generar reportes y métricas para el CTO.

• Desarrollar documentación, runbooks y procedimientos de escalación.

• Implementar mejoras de procesos y automatizaciones.

• Gestionar comunicación con clientes ante incidentes críticos.


🎯 Requisitos

• +3 años en gestión de IT helpdesk/service desk.

• Experiencia liderando equipos remotos.

• Conocimiento de ITIL y gestión de SLAs.

• Experiencia con sistemas de ticketing (HaloPSA, Pulseway PSA, ConnectWise, Autotask, ServiceNow o similares).

• Inglés avanzado (oral y escrito).

• Conocimiento en Microsoft 365 y Azure Virtual Desktop.

• Experiencia en entornos MSP.


⭐ Preferido

• Certificación ITIL Foundation o superior.

• Microsoft 365 Administrator Expert (MS-102).

• HDI Support Center Manager.

• Experiencia en industrias reguladas y herramientas RMM.

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$$$ Tiempo completo
Remote Customer Experience Agent
  • HireLatam
  • Remoto 🌎
Full Time Service Titan sistemas de llamadas email chats trackers internos

📌 Rol: Customer Experience Agent

🌎 Ubicación: 100% remoto (LATAM)

💼 Tipo de Contrato: Full time (Independent Contractor)

🎓 Formación: No especificada


📋 Descripción General

Empresa de servicios de plumbing, HVAC y electricidad busca un/a Customer Experience Representative (CXR) para brindar atención excepcional en todos los puntos de contacto con clientes. El rol garantiza una experiencia fluida y consistente, gestionando llamadas, bookings y soporte operativo, en un entorno orientado a métricas y servicio 24/7.


📋 Responsabilidades Principales

• Atender llamadas (dentro de dos rings), usar scripts y gestionar múltiples llamadas en horas pico.

• Brindar servicio empático y profesional a nuevos y actuales clientes.

• Gestionar bookings y datos en Service Titan.

• Contribuir a metas de conversión (80%+), SPP sign-ups y métricas de ventas.

• Apoyar coordinadores, dispatchers y supervisores en KPIs diarios/semanales.

• Responder emails, voicemails y chats como soporte secundario de CX.

• Mantener leads en trackers y completar tareas administrativas diarias.

• Cubrir fines de semana y turnos overnight (pagos por llamada en overnight).


🎯 Requisitos

• Perfil customer-centric y empático.

• Comunicación verbal y escrita sólida en inglés.

• Capacidad para trabajar en entorno rápido y orientado a objetivos.

• Trabajo en equipo y adaptabilidad a cambios de prioridades.

• Manejo de Service Titan (o disposición para aprender).

• Capacidad para vender membresías por teléfono cuando corresponda.


🕒 Horario (EST)

40 horas semanales – 5 días laborales (incluye fines de semana y posibles turnos overnight).

• Schedule 1: Lunes, miércoles, jueves (10am–6pm), sábado (8am–4pm).

• Schedule 2: Miércoles a viernes (10am–6pm), sábado y domingo (4pm–10pm + overnight).

(Horarios flexibles según necesidades del negocio).


💰 Salario

• USD $1,560 / mes

• Overnight pagado por llamada


🏖️ Beneficios

• Trabajo remoto desde LATAM.

• Estabilidad y entorno orientado a crecimiento.


🎙️ Importante Para Aplicar

• Voice o video recording obligatorio (mínimo 30 segundos, en inglés).

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Gross salary $600 - 700 Tiempo completo
Patient Support Specialist
  • OpenLoop
  • Lima (In-office)
Go Customer Service Golang English
OpenLoop is a fast-growing health tech company with a mission to transform the healthcare industry through innovative technology solutions. We service all 42,000 zip codes nationwide, connecting certified clinicians with digital health companies to expand access to quality care.
As part of our dynamic team, you'll collaborate with the Sales, and Customer Success departments to optimize our marketing operations. Our comprehensive services streamline the HR and Operations challenges in tele-health, making a significant impact in patient care across all 50 states.

Apply at the original job on getonbrd.com.

About the Role

Responsibilities and essential functions include:
  • Scheduling appointments in EMR and EMR sub-organizations
  • Manage high volume phone line for office calls from patients
  • Manage phone and email customer service needs
  • Manage patient escalations calls and emails using problem-solving and resolution skills
  • Send appointment reminders including text, email, and/or call reminders through ZohoDesk or ZohoVoice applications
  • Sending medical records as necessary to payers and referrals
  • Other duties as assigned

Requirements

  • Work experience in customer service in US companies, preferably in a company related to the US healthcare system.
  • Knowledge of G-Suite, Slack and Jira (desired).
  • Knowledge of the US healthcare system (desired).
  • Effective communication.
  • Multitasking
  • Problem solving and organization skills.
  • Go-beyond, takes initiative on tasks.
  • Fluency in English (C1) and excellent written and verbal communication skills.
  • Available to work 100% on site.

Our Benefits

In addition to competitive salaries, this role includes:
  • Contract under a Peruvian company ID("Planilla"). You will receive all the legal benefits in Peruvian soles (CTS, "Gratificaciones", etc).
  • Full time job.
  • Unlimited Vacation Days
  • EPS healthcare covered 100% with RIMAC --Because you, too, deserve access to great healthcare.
  • Oncology healthcare plan covered 100% with Rimac
  • AFP retirement plan—to help you save for the future.
  • We will assign a computer in the office so you can have the best tools to do your job.
  • You will have all the benefits of the Coworking space located in Lima - Miraflores (Free beverage, internal talks, bicycle parking, best view of the city)

Accessible An infrastructure adequate for people with special mobility needs.
Life insurance OpenLoop pays or copays life insurance for employees.
Bicycle parking You can park your bicycle for free inside the premises.
Health coverage OpenLoop pays or copays health insurance for employees.
Retirement plan OpenLoop pays or matches payment for plans such as 401(k) and others.
Dental insurance OpenLoop pays or copays dental insurance for employees.
Free car parking You can park your car for free at the premises.
Computer provided OpenLoop provides a computer for your work.
Informal dress code No dress code is enforced.
Recreational areas Space for games or sports.
Shopping discounts OpenLoop provides some discounts or deals in certain stores.
Vacation over legal OpenLoop gives you paid vacations over the legal minimum.
Beverages and snacks OpenLoop offers beverages and snacks for free consumption.
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Gross salary $1000 - 1700 Tiempo completo
Technical Support Engineer
  • Adplorer
JavaScript HTML5 CSS C
About Adplorer: Adplorer is a marketing technology company that helps brands and franchise systems manage local digital advertising at scale. Our platform automates campaign setup, reporting, and optimization for thousands of business locations across North America and Europe. Data accuracy and platform stability are critical—and this role sits at the heart of ensuring reliable, high-quality production data and smooth incident response. You will work on our platform operations team, connecting production data analysis with high-visibility, real-world outcomes for hundreds of franchise and small business clients.

Apply exclusively at getonbrd.com.

Key Responsibilities

(Independent Contractor – Remote)

  • Diagnose and resolve data discrepancies, reporting issues, and system inconsistencies in production environments.
  • Determine whether issues originate from database logic, application logic, or configuration; perform structured root cause analysis and document findings clearly.
  • Write and execute advanced SQL queries, perform batch updates, and generate ad-hoc analytical reports; validate data integrity across systems.
  • Trace C# and VB.NET logic to identify and resolve routine issues; filter and escalate high-complexity bugs appropriately.
  • Troubleshoot frontend issues with basic HTML, CSS, and JavaScript knowledge.
  • Design and execute test cases for new features and existing functionality; build structured test scenarios to validate business logic and platform stability.
  • Identify reproducible bugs and document steps clearly for developers; proactively test edge cases to prevent future incidents.

Role Overview & Requirements

We are seeking a highly analytical and detail-driven Technical Support Engineer to join our platform operations team. This hands-on role involves investigating production issues, analyzing data discrepancies, tracing application logic, and ensuring our marketing platform runs accurately for hundreds of clients. Beyond incident resolution, you will actively test the platform for stability by building test cases, designing scenarios, and proactively identifying bugs before they impact clients. This position is ideal for someone who enjoys debugging, working with production data, and solving real technical problems—not just answering tickets.
Requirements: 1–2 years in Technical Support, IT, Help Desk, or similar roles; strong SQL skills (complex joins, group by, having, CTEs, window functions); ability to read and trace C# and VB.NET logic; basic HTML, CSS, JavaScript; conversational English (B1–B2) with clear written communication; high attention to detail when working with production data; strong documentation habits; ability to work independently in a remote environment.

Desirable Skills & Experience

Experience with production SaaS environments and large-scale advertising data (e.g., Google Ads, Meta Ads); prior exposure to automation platforms; knowledge of data integrity checks, ETL processes, and data governance; experience in a cross-functional, international team setting; formal education in Systems Engineering, Telecommunications, Industrial Engineering, or related fields.

What We Offer

This independent contractor remote role collaborates with teams across the U.S. and Europe. You’ll work with real production data, contribute to end-to-end platform testing, and play a meaningful role in a global environment. We offer a long-term, stable opportunity with competitive compensation based on experience.

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