Operations Analyst

Experience and Skills

• 3+ years of experience in operations, administrative support, or project coordination roles.
• C1 English level or higher with exceptional written and verbal communication skills.
• Ability to work an 8-hour shift that fully overlaps with standard 9:00 AM to 5:00 PM EST business hours.
• Familiarity with team collaboration tools from an administrative perspective, including Google Workspace and Slack.
• Basic familiarity with Salesforce navigation and data entry.
• Strong organizational skills with a proven ability to manage multiple tasks and prioritize work effectively.

Skills

• Salesforce
• Google Workspace
• Slack
• Data Entry
• Administrative Support

Key Responsibilities

• Own the administrative and technical onboarding and offboarding of projects, including user provisioning, software licenses, and access credentials across internal tools.
• Prepare, send, and track client contracts and Statements of Work (SOWs) using DocuSign, ensuring executed agreements are correctly filed.
• Assist with the preparation, tracking, and sending of client invoices, and conduct timely follow-ups on overdue payments.
• Perform minor administrative updates, record creation, and data maintenance within Salesforce to ensure accurate project data.
• Coordinate travel arrangements, manage team calendars, and assist with the planning and execution of team or client events.
• Support the hiring pipeline by scheduling interviews, communicating with candidates, and preparing foundational onboarding materials for new hires.

Nice to Have

• DocuSign
• Jira
• 1Password
• Salesforce Certified Administrator