About Us
Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenesâ screening, compliance, scheduling, and paymentsâso knowledge sharing stays focused on meaningful insights and real impact.
Weâre a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, Affirm.
What we believe
Human knowledge is the worldâs most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy.
About the role
At first glance, Office Hours looks simple: search, match, connect, and pay. Under the hood, the system is anything but.
Weâre building and evolving a deeply interconnected platform spanning search, discovery, recommendations, data pipelines, logistics, payments, compliance, and performance. The entire stack has been built in-house, from expert profiles and discovery experiences to workflow automation and an underlying knowledge graph that ties everything together.
Weâre looking for a Staff Full Stack Software Engineer who enjoys working across the stack, takes ownership of complex problems, and cares deeply about building thoughtful, high-quality product experiences. This is a hands-on role with real influence over product direction, technical architecture, and how we ship software.
What youâll do
Own the design, implementation, and rollout of meaningful user-facing features, from problem definition through production
Partner closely with design, product, and client-facing teams to translate real user needs into shipped solutions
Architect, build, and evolve scalable, reliable systems across the front end, back end, and infrastructure
Set a high bar for code quality through clear implementations, thoughtful tradeoffs, and active participation in reviews and technical discussions
Explore and integrate modern tools, including AI-powered workflows, and share learnings that improve how the team builds and ships
What you bring
8+ years of professional software engineering experience, with meaningful time spent working across the stack
A track record of shipping high-quality, user-facing products in production environments
Strong product intuition and the ability to translate ambiguous user or business problems into technical solutions
Comfort operating in fast-moving environments where priorities evolve and ownership matters
A bias toward action, paired with sound judgment and attention to detail
Our tech stack
Back end: Node.js, Typescript, MongoDB & Postgres, OpenSearch, Temporal
Front end: React, Next.js, Tailwind, shadcn
Infrastructure: AWS, Kubernetes, Docker, Datadog, Sentry
Workflow: GitHub, Slack, Notion, Figma, Linear, PostHog, Metabase
Benefits + Perks
Competitive salary and equity
Medical, dental, and vision coverage
401(k)
Monthly wellness and fitness stipend
Paid time off policy, along with company holidays
Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City)
Parent-friendly policies, remote flexibility, and paid family leave
Pay Transparency Notice
Full-time offers include base salary, equity, and benefits.
Pay range: $225,000- $250,000 based on seniority and relevant experience
*This role can be 100% remote, but we do have offices in San Francisco and NYC
Donât meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if youâre excited about this role but donât meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!
Please mention the word **LIGHTER** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Locally owned and operated with large customer base across the US, Canada, and Mexico. Jtec is vertically integrated - our team does it all! From marketing and selling our product, on to R&D and production engineering teams. Raw materials coming in are machined, welded, painted, assembled, and shipped out to our customers. All with help and assistance along the way from administration and support roles: safety, inventory, quality, production support, maintenance, human resources, and more. We work to help each other improve, grow, and advance together.
What Is Jtec
Jtec is at the forefront of new technology and growth, creating innovative solutions for an evolving material handling industry. In 2010, Jtec's flagship product was born: the CarryMore Tugger Cart System. This impressive Mother/Daughter cart tandem design would make its own reputation by reducing costs for users and improving delivery times to the lines and safety in the workplace. It continues today, in a continually evolving design, as the company's best-selling design. In 2016, Jtec's newest product line was introduced: CarryMatic Autonomous Materials Movement System, which is an electric powered system that allows for hands-free transport of materials working with AGV's and AMR's. Jtec Industries has a robust product catalog with four lines, and we are known for our expertise in cart solutions. With a commitment to quality and innovation, Jtec Industries is a trusted partner for businesses seeking to optimize their material handling processes.
Employee Engagement Focused - Employees are more than a number to Jtec
- Quarterly employee engagement activities - usually involving favored foods such as our BBQ catered famous holiday luncheon, hamburger cookouts, Tremont Turkey Festival meal, and more.
- One-on-one discussions 2-3 times per year to gain insight on areas the company and employees can grow together.
- Teambuilding and friendly competition with bags/cornhole matches, giant jenga, etc..
- Rotating "Teamwork Task Force" Employee Engagement Committee to help generate ideas for company events and choose our Jtec Masters' Employee of the Month.
- And did we mention we like food?! Periodic Wellness Wednesday snacks and Fresh Cut Fruit Cup Fridays!
- Pay starting at $16.00/hour, depending on position and experience level.
- Regular benchmarking our positions and benefits to remain competitive.
- 401K Match: 100% company match of employee contributions up to 3% deferral, 50% company match of employee contributions between 3% and 5% deferral.
- Company provided life insurance for employees and dependents.
- Additional life insurance, short-term disability, long-term disability, critical illness and accident insurances offered.
- Affordable health/dental/vision insurance.
- High-deductible health plan with the option of HSA (Health Savings Account) with company match program.
- Health and/or dependent care FSA (Flexible Spending Account).
- Comprehensive Wellness Program (company paid annual biometric screening, health challenges, webinars, and more).
- Start accruing paid time off from day one.
- Eight paid holidays annually: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas day, and an additional Floating Holiday placed annually by management.
Please mention the word **PRUDENT** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role
JumpCloud is looking for a VP of Global Customer Success & Support who functions like a scientist and leads like a world-class coach. We donât just want an administrator; we need a deeply curious, data-obsessed leader to own the post-sale journey for our global technical support, professional services, and success teams.
The Core Mission
You will lead a global team of 100+ across the US, UK, Mexico, and India. Your mandate is to transform customer interactions into a rigorous, data-driven engine that eliminates churn and delivers an uncompromising standard of excellence. You will be expected to move the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations and enhance team efficiency.
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Deeply Curious: You are a "data explorer" who isn't satisfied with surface-level answers.. You dig in to understand the âwhyâ behind a technical friction point or a churn trend until the logic is clear. Youâre in front of the customer with your teams, asking questions, gathering insights and identifying opportunities.
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Scientifically Minded: You view the customer journey through a lens of granular data. Your decisions are backed by health scores, capacity modeling, and usage patterns rather than "gut feel".
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A Standard-Bearer & Coach: You hold yourself to a high bar and expect the same from your team. You believe that "good enough" is the enemy of world-class. You mentor your team to achieve excellence, blending high empathy with high accountability.
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A Product Aficionado: You have a passion for the product's capabilities. You act as a bridge between the customer and Engineering/Product, translating complex pain points into an indispensable roadmap.
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AI-Forward: You look for ways to augment human talent with technology. You prioritize building a foundation where AI handles the routine so your team can focus on the complex.
Architect the Customer Engine for Trust-driven Strategic Revenue Growth
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Refine the Customer Success, Global Technical Support, and Account Management team for scale.
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Transition the department to an AI-first operational model, identifying opportunities to automate workflows, streamline ticket resolution, and personalize customer engagement at scale.
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Refine operational frameworks (people, process, and tech) to ensure the organization scales efficiently without inflating headcount.
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Customize our onboarding motion for every segment (SMG, Commercial & Enterprise), ensuring implementation is a technical "win" from day one with every single customer.
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Lead our revenue-oriented expansion teams by focusing on customer trust and experience.
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Enhance operational frameworks (people, process, and tech) to ensure the organization can handle massive growth across segments without losing service quality.
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Define the responsibilities for AMs, TAMs, and CSMs to ensure the model is efficient and best for the customer.
Drive Data-Centered Retention
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Own the end-to-end post-sale motion experience and Net Retention Rate (NRR), using predictive data & tools to identify and mitigate churn risks before they manifest.
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Accountable for global NPS and CSAT metrics, treating these as scientific benchmarks for improvement.
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Improve overall onboarding experience and long term retention
Product & Technical Advocacy
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Act as the bridge between the Customer and Engineering/Product by implementing timely and nimble feedback loops that provide Product teams with critical customer insights.
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Translate complex customer pain points into actionable feedback that drives a "sticky" and indispensable product roadmap.
High-Performance Leadership
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Manage five direct reports and a 100+ person global footprint.
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Present operational updates to the Executive Team and Board of Directors, defending strategies with clear metrics and logical depth.
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Proven Scale: Significant experience leading both Technical Support, Account Management and Customer Success teams across SMB, Commercial and Enterprise segments in a fast-growing SaaS environment.
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Global Expertise: Experience managing distributed teams across multiple time zones (specifically India, NAM, LATAM, and EMEA).
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Analytical Rigor: Proficiency in using data to drive capacity planning, health scoring, and operational efficiency.
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Data Excellence: History of strengthening data trails and building a comprehensive understanding of churn and CSAT indicators as well as refining individual KPIs for the entire global team and upleveling operational frameworks.
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Ability to Travel: This role travels approx 30% of the time to customer sites as well as to leadership and team meetings. Travel is both domestic and international.
#LI-KF1
Where youâll be working/Location:
JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
You must be located in and authorized to work in the country noted in the job description to be considered for this role.
Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! Youâll work with amazing talent across each department who are passionate about our mission. Weâre out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. Youâll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to âBuild Connections.â To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"
#LI-Remote #BI-Remote
Please mention the word **ADVANTAGE** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.