English speakers welcome — this role requires strong written English. LATAM-wide hire: Colombia, Mexico, Argentina, Peru, Venezuela, Ecuador, etc. are all welcome.
ABOUT ADVANCED.gg
ADVANCED.gg is a fast-growing US DTC supplement brand making energy and focus products for the internet culture community — streamers, content creators, YouTubers, gamers, gym-goers, students, late-night workers, teachers, and anyone who needs to perform under pressure. We ship from Minneapolis and have a strong community across Discord, Instagram, TikTok, and X.
We're hiring our first Customer Support Specialist — a full-time remote contractor based anywhere in Latin America to own customer experience end-to-end.
WHAT YOU'LL DO
- Respond to ~50-80 customer emails and live chats per day in Gorgias
- - Manage Shopify orders: refunds, replacements, lost packages, subscription edits
- - Reply to DMs, comments, and reviews on Instagram, TikTok, X, and Discord
- - Process returns and coordinate with our Minnesota warehouse team
- - Build a macro library in Gorgias and document SOPs in Notion
SCHEDULE
9 AM to 5 PM US Central Time, Monday to Friday + 4 hours Saturday morning. US holidays off plus flexible local holidays.
PAY
$1,000 to $1,200 USD/month (DOE), paid monthly via Wise or Payoneer. $250 equipment stipend. 1 week of paid time off unlocked every 6 months (2 weeks PTO per year).
REQUIREMENTS
- Strong written English (casual, warm, internet-fluent — not corporate)
- - 1+ year of customer support experience for a US/UK/AU brand
- - Reliable internet (25+ Mbps), quiet workspace
- - Past US-timezone work for international clients
- - Independent contractor setup
NICE TO HAVE
- Gorgias, Zendesk, or similar helpdesk
- - Supplement, creator-economy, fitness, or gaming-adjacent brand experience
- - Native Spanish (for US Hispanic + Mexico customer growth)
- - Discord community management
This is the founding CS hire — real growth path to CS lead. Direct work with the founder.
HOW TO APPLY
Email eric@advanced.gg with subject line "ADVANCED CS - [Your Country]" and include answers to these four screening questions. We auto-reject applications that skip them.
- A customer DMs us on Instagram: "yo this stuff actually works lol my k/d went up but my order said delivered and i didn't get it 😭 wtf do i do." Write your reply.
- Describe the most difficult customer situation you've personally handled. What was the issue, what did you do, and what was the outcome? (4-6 sentences with specifics.)
- Our schedule is 9 AM – 5 PM US Central Time, Mon-Fri. What time is that in your country? Have you worked US business hours for a US client before, and for how long?
- Visit our Instagram (@ADVANCED.gg) and share one thing you'd change about how we respond to comments or DMs.
- Optional bonus: ¿Hablas español como nativo? Si sí, escribe una respuesta breve a este DM en español: "hola compré las gomitas y ya pasó una semana y nada, me ayudas?"
Department: Creative
Location: Mexico City
Weâre looking for a highly detail-oriented Studio Production Artist to join our fast-paced creative team. The ideal candidate is a detail-driven, fast-paced contributor who transforms creative concepts into production-ready assets.
With deep expertise in mechanical, production, and manufacturing processes, this role supports all stages of execution, from retouching and spec development to final delivery. Known for precision, adaptability, and cross-functional collaboration, the Studio Production Artist ensures creative work is completed accurately, efficiently, and on time, while supporting the broader team with technical insight and hands-on problem-solving.
This is a fully remote role.
Responsibilities
- Create and prepare high-quality digital and print-ready artwork across a range of media
- Ensure all outputs align with original concepts and brand guidelines
- Review and refine mechanicals and layouts, maintaining high accuracy and attention to detail
- Apply retouching and colour management techniques to meet production standards
- Resolve technical and design challenges using strong production expertise
- Manage multiple projects and deadlines across clients in a fast-paced environment
- Support quality control through thorough checks and consistent execution
- Collaborate closely with designers and stakeholders, using Adobe Creative Suite and evolving tools (including GenAI)
- Bachelorâs degree with 2â5 yearsâ experience in studio production design (graphic design a plus)
- Proficient in Adobe Creative Suite and applicable studio software, with awareness of emerging tools including GenAI
- Ability to utilise the agencyâs proprietary software tools
- Strong understanding of mechanicals, production, and print processes
- Skilled in layout refinement, retouching, and colour management
- Excellent written and verbal communication skills
- Effective project management with the ability to meet deadlines and manage priorities
- Detail-oriented, with high standards for accuracy and quality and the ability to work across multiple clients in fast-paced environments
- 30 days Christmas bonus
- 15 vacation days in the first year increasing as dictated by law.
- 25% vacation premium
- $3,394.20 Food vouchers per month
- $350 Telework allowance.
- $1,000 Telephone allowance
- Insurance for major medical expenses including coverage for employees and their direct dependents.
- 2 Live Well Days (one in March and one in October)
- 2 volunteer days to contribute the cause of your choice.
- 5 sick days
- 1 Festive day (in December)
environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
Please mention the word **VIRTUOUSLY** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Join Udemy. Help define the future of learning.
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It's personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they're picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you're excited by change, energized by learning, and ready to have a real impact, you'll feel right at home.
Learn more about us on our company page.
Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About your skills
-
Craftsmanship: You take pride in writing clean, maintainable, and performant code. You understand the value of abstraction, testing, and naming, and you work to raise the bar for code quality within your team.
-
Curiosity: You never stop learning. You are proactive in exploring new tools, frameworks, and best practices. You seek feedback, iterate on your work, and share your learnings to lift others around you.
-
Execution: You're comfortable navigating ambiguity and scoping down problems to deliver incrementally. You take responsibility for seeing your work throughâfrom understanding the problem to validating the solution in production.
-
Collaboration: You work closely with cross-functional team members like product managers, designers, and engineers across team
Please mention the word **FREE** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Santander está evolucionando de ser una marca global de alto impacto a una organización impulsada por la tecnologÃa, y las personas están en el centro de este camino. Juntos, estamos liderando una transformación centrada en el cliente que valora el pensamiento disruptivo, la valentÃa de desafiar lo posible y la capacidad de innovar.
Esto es más que un cambio estratégico: es una oportunidad para crecer, aprender y generar un impacto real.
Nuestra misión es contribuir a que más personas y empresas prosperen. Adoptamos una sólida cultura de riesgos y esperamos que todos nuestros equipos asuman un enfoque proactivo y responsable en la gestión del riesgo.
Retail Commercial Banking es un negocio global que integra todas nuestras actividades de banca minorista y comercial para servir mejor a nuestros clientes, mejorar la eficiencia y generar valor.
EL IMPACTO QUE GENERARÃS
- Retail Commercial Banking está buscando un/a Cajero Dual con base en Tlalnepantla.
- Estamos redefiniendo nuestra forma de trabajar a través de la innovación, la tecnologÃa de última generación, la colaboración y la libertad de explorar nuevas ideas.
- Atender integralmente en su ventanilla los servicios de depósitos, pago de cheques, o cualquier otro servicio que se le solicite por los clientes de la sucursal, brindando un servicio de calidad y actuando con apego a la normatividad y directrices que el banco establece
Nuestra gente es nuestra mayor fortaleza. Cada persona contribuye con perspectivas únicas que nos hacen más fuertes como equipo y como organización. Valoramos quiénes son y potenciamos lo que aportan.
Los siguientes requisitos representan los conocimientos, habilidades y competencias esenciales para este puesto.
Experiencia profesional
- Gusto por las ventas
- Atención al cliente
- Orientado a resultados
- Colocación de productos
- Educación
- Licenciatura concluida o trunca (Comprobable)
Santander se enorgullece de ser una organización que ofrece igualdad de oportunidades sin importar edad, género, discapacidad, estado civil, raza, religión u orientación sexual. Estamos comprometidos en ofrecer un proceso de selección inclusivo y accesible para todas las personas.
OFRECEMOS
- Sueldo base mensual bruto
- Comisiones
- Prestaciones de ley y superiores
- Plan de carrera y crecimiento a corto, mediano y largo plazo
- Capacitación y desarrollo profesional
- Horario: 8:00 am - 6:00 pm
- Trabaja solo 10 dÃas al mes.
Si todo lo que acabas de leer encaja contigo, aplica y únete a nuestro equipo.
¿Listo/a para dar el siguiente paso?
Please mention the word **WONDER** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role
JumpCloud is looking for a VP of Global Customer Success & Support who functions like a scientist and leads like a world-class coach. We donât just want an administrator; we need a deeply curious, data-obsessed leader to own the post-sale journey for our global technical support, professional services, and success teams.
The Core Mission
You will lead a global team of 100+ across the US, UK, Mexico, and India. Your mandate is to transform customer interactions into a rigorous, data-driven engine that eliminates churn and delivers an uncompromising standard of excellence. You will be expected to move the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations and enhance team efficiency.
\n-
Deeply Curious: You are a "data explorer" who isn't satisfied with surface-level answers.. You dig in to understand the âwhyâ behind a technical friction point or a churn trend until the logic is clear. Youâre in front of the customer with your teams, asking questions, gathering insights and identifying opportunities.
-
Scientifically Minded: You view the customer journey through a lens of granular data. Your decisions are backed by health scores, capacity modeling, and usage patterns rather than "gut feel".
-
A Standard-Bearer & Coach: You hold yourself to a high bar and expect the same from your team. You believe that "good enough" is the enemy of world-class. You mentor your team to achieve excellence, blending high empathy with high accountability.
-
A Product Aficionado: You have a passion for the product's capabilities. You act as a bridge between the customer and Engineering/Product, translating complex pain points into an indispensable roadmap.
-
AI-Forward: You look for ways to augment human talent with technology. You prioritize building a foundation where AI handles the routine so your team can focus on the complex.
Architect the Customer Engine for Trust-driven Strategic Revenue Growth
-
Refine the Customer Success, Global Technical Support, and Account Management team for scale.
-
Transition the department to an AI-first operational model, identifying opportunities to automate workflows, streamline ticket resolution, and personalize customer engagement at scale.
-
Refine operational frameworks (people, process, and tech) to ensure the organization scales efficiently without inflating headcount.
-
Customize our onboarding motion for every segment (SMG, Commercial & Enterprise), ensuring implementation is a technical "win" from day one with every single customer.
-
Lead our revenue-oriented expansion teams by focusing on customer trust and experience.
-
Enhance operational frameworks (people, process, and tech) to ensure the organization can handle massive growth across segments without losing service quality.
-
Define the responsibilities for AMs, TAMs, and CSMs to ensure the model is efficient and best for the customer.
Drive Data-Centered Retention
-
Own the end-to-end post-sale motion experience and Net Retention Rate (NRR), using predictive data & tools to identify and mitigate churn risks before they manifest.
-
Accountable for global NPS and CSAT metrics, treating these as scientific benchmarks for improvement.
-
Improve overall onboarding experience and long term retention
Product & Technical Advocacy
-
Act as the bridge between the Customer and Engineering/Product by implementing timely and nimble feedback loops that provide Product teams with critical customer insights.
-
Translate complex customer pain points into actionable feedback that drives a "sticky" and indispensable product roadmap.
High-Performance Leadership
-
Manage five direct reports and a 100+ person global footprint.
-
Present operational updates to the Executive Team and Board of Directors, defending strategies with clear metrics and logical depth.
-
Proven Scale: Significant experience leading both Technical Support, Account Management and Customer Success teams across SMB, Commercial and Enterprise segments in a fast-growing SaaS environment.
-
Global Expertise: Experience managing distributed teams across multiple time zones (specifically India, NAM, LATAM, and EMEA).
-
Analytical Rigor: Proficiency in using data to drive capacity planning, health scoring, and operational efficiency.
-
Data Excellence: History of strengthening data trails and building a comprehensive understanding of churn and CSAT indicators as well as refining individual KPIs for the entire global team and upleveling operational frameworks.
-
Ability to Travel: This role travels approx 30% of the time to customer sites as well as to leadership and team meetings. Travel is both domestic and international.
#LI-KF1
Where youâll be working/Location:
JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
You must be located in and authorized to work in the country noted in the job description to be considered for this role.
Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! Youâll work with amazing talent across each department who are passionate about our mission. Weâre out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. Youâll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to âBuild Connections.â To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"
#LI-Remote #BI-Remote
Please mention the word **ADVANTAGE** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
🇲🇽 Remote Product Manager jobs from Mexico: 2026 overview
The remote Product Manager job market for professionals in Mexico has grown steadily since 2020 and is today one of the most concrete paths to earn in USD from Ciudad de México, Guadalajara or any city in the country. The typical salary range is $4,000 - $12,000 USD/mes, several times above the equivalent salary in the local market. Companies like Globant, Mercado Libre, Rappi, Nubank regularly hire Product Manager profiles from Mexico, either as contractors or employees through platforms like Deel or Remote.com. The most in-demand stack combines Product Manager with Agile, Scrum, Analytics. On the operational side, the most used payment methods are Wise, Deel, Payoneer, and the Mexico timezone (GMT-6) offers natural overlap with the US East Coast and European morning hours, making it one of the most attractive regions for US and EU companies looking to hire nearshore talent. For professionals just starting in remote, the most profitable path is usually to begin with agencies like Toptal or Crossover (demanding technical filters but stable contracts) and later migrate to a full-time role at a product company. This page updates daily the active Product Manager offers available for Mexico, filtered so you only see 100% remote roles compatible with your location.
Salario
$4,000 - $12,000 USD/mes
Zona horaria
GMT-6
Posiciones
5
Pago
USD (cobro internacional)
How much a remote Product Manager earns in Mexico by seniority
Estimated ranges in USD/month. In Mexico these amounts are typically 2x to 4x an equivalent local salary, depending on tax regime.
| Level | Experience | Range USD/month |
|---|---|---|
| Junior | 0-2 yrs | $4,000 - $6,000 |
| Mid-level | 2-4 yrs | $5,600 - $8,400 |
| Senior | 4-7 yrs | $8,000 - $10,800 |
| Lead/Staff | 7+ yrs | $10,000 - $12,000 |
How to get paid as a Product Manager from Mexico
Most used payment methods
- Wise
- Deel
- Payoneer
- Stripe Atlas
Tax regime
Register in RFC under RESICO (Simplified Trust Regime) or Tech Platforms. Service exports can be 0% VAT.