Customer Success Coordinator - Promotional Products

Job Title: Customer Success Coordinator - Promotional ProductsLocation: Remote. Eligible countries: Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay.Compensation: Confirmed during the hiring process.Work Schedule: US business-hours overlap; precise schedule confirmed during hiring.Contractor Note: Independent contractor position.Company Overview:Sagan connects experienced international professionals with US-based businesses.About the Role:We are recruiting professionals for Customer Success Coordinator - Promotional Products opportunities based on current sourcing requirements. Final engagement terms are confirmed during hiring.Position Overview:Own business-customer requests from first contact through resolution.Key Responsibilities:- Own business-customer requests from first contact through resolution.- Coordinate orders and account support through clear, warm written communication.- Support apparel, promotional products, printing, embroidery, signage or ecommerce customers.Qualifications:- Experience handling customer requests end-to-end for a business (B2B account support, order management, or client services); consultative, not high-volume call center.- Clear, warm written communication with US business customers.- Clear English communication for US business collaboration.Additional Relevant Experience:- Worked in apparel, promotional products, printing, embroidery, signage, or e-commerce.Resume Submission Guidelines:Paste your complete English resume into the Sagan application form, with at least 1,000 characters. PDF upload is optional. Native board applications may require a board account and resume upload.How to Apply:Complete the linked role application and highlight the experience listed above. Use the same email if you have applied to Sagan previously.