Remote Customer Success Jobs in Ecuador

📌 Rol: Support Agent (Freelance)🌎 Ubicación: 100% remoto – Argentina, Ecuador, Chile, Brasil o Colombia💼 Tipo de Contrato: Freelance / Contract🕐 Horario: 11:00 AM–7:00 PM PST💰 Salario: Se informará durante el proceso de selección📈 Experiencia: 2+ años en Customer Support / Customer Experience🗣️ Idioma: Inglés escrito avanzado📋 Descripción GeneralSocial Discovery Group busca un/a Support Agent freelance para brindar atención al cliente a través de live chat y email. El rol se enfoca en resolver consultas de manera eficiente, gestionar un alto volumen de tickets y mantener buenos tiempos de primera respuesta.📋 Responsabilidades Principales• Responder nuevos tickets de soporte mediante live chat y email.• Gestionar tickets pendientes, priorizando los casos más antiguos o urgentes.• Mantener un First Response Time (FRT) rápido.• Investigar y resolver problemas de clientes.• Escalar casos que requieran intervención de otros equipos.• Realizar seguimiento de conversaciones pendientes.• Mantener tickets correctamente etiquetados, asignados y actualizados.• Seguir procesos, templates y estándares de calidad establecidos.🎯 Requisitos• 2+ años de experiencia en Customer Support o Customer Experience.• Experiencia brindando soporte mediante live chat y email.• Experiencia gestionando grandes volúmenes de tickets y backlogs.• Inglés escrito avanzado.• Experiencia con Freshdesk, Zendesk, Intercom o plataformas similares.⭐ Deseable• Experiencia en empresas o productos SaaS, tecnología, AI, apps o servicios por suscripción.🏖️ Beneficios• Trabajo 100% remoto.

📌 Rol: Senior Account Manager🌎 Ubicación: 100% remoto – México, Colombia, Argentina, Ecuador, Chile y Panamá💼 Tipo de Contrato: Full-Time🕐 Horario: Lunes a viernes, 9:00 AM–5:00 PM (GMT-5, Bogotá/Lima)🎓 Experiencia: 5+ años en roles client-facing dentro de agencias de Digital o Performance Marketing📋 Descripción GeneralBuscan un/a Senior Account Manager para una organización de Digital Marketing de EE. UU. El rol tendrá ownership sobre relaciones estratégicas con clientes, coordinación de equipos y performance de múltiples cuentas.📋 Responsabilidades Principales• Ser el principal punto de contacto para un portfolio de clientes de distintas industrias.• Liderar performance reviews, strategic planning y presentaciones a clientes.• Gestionar comunicaciones, prioridades operativas y coordinación de especialistas internos.• Monitorear campañas de Paid Media, SEO, Creative, Web Development y Digital Marketing.• Identificar riesgos y coordinar soluciones con los equipos de delivery.• Mantener documentación y account records actualizados.• Desarrollar account growth plans e identificar oportunidades de upselling y expansión de servicios.🎯 Requisitos• 5+ años de experiencia client-facing en agencias de Digital o Performance Marketing.• Experiencia gestionando múltiples cuentas mid-to-large simultáneamente.• Conocimientos de Google Ads, Programmatic Advertising, Paid Social y SEO.• Experiencia en creative development y basic marketing automation.• Experiencia asesorando proyectos de Web Development y Landing Page Optimization.• Excelentes habilidades de comunicación, análisis, organización y Project Management.• Experiencia con performance creative strategy y creative testing frameworks.• Experiencia con clientes de e-commerce, legal services o consumer products, deseable.🏖️ Beneficios• Trabajo 100% remoto.• Colaboración estable y de largo plazo.• Training y onboarding.• Trabajo con equipos internacionales.• Desarrollo profesional y oportunidades de crecimiento.• Cultura colaborativa y de soporte.⚠️ Importante• Se requiere disponibilidad constante durante el horario establecido por el cliente.• El desempeño será medido mediante KPIs y objetivos.• Puede requerirse capacitación como parte del rol.

Job Title: Customer Success Coordinator - Promotional ProductsLocation: Remote. Eligible countries: Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay.Compensation: Confirmed during the hiring process.Work Schedule: US business-hours overlap; precise schedule confirmed during hiring.Contractor Note: Independent contractor position.Company Overview:Sagan connects experienced international professionals with US-based businesses.About the Role:We are recruiting professionals for Customer Success Coordinator - Promotional Products opportunities based on current sourcing requirements. Final engagement terms are confirmed during hiring.Position Overview:Own business-customer requests from first contact through resolution.Key Responsibilities:- Own business-customer requests from first contact through resolution.- Coordinate orders and account support through clear, warm written communication.- Support apparel, promotional products, printing, embroidery, signage or ecommerce customers.Qualifications:- Experience handling customer requests end-to-end for a business (B2B account support, order management, or client services); consultative, not high-volume call center.- Clear, warm written communication with US business customers.- Clear English communication for US business collaboration.Additional Relevant Experience:- Worked in apparel, promotional products, printing, embroidery, signage, or e-commerce.Resume Submission Guidelines:Paste your complete English resume into the Sagan application form, with at least 1,000 characters. PDF upload is optional. Native board applications may require a board account and resume upload.How to Apply:Complete the linked role application and highlight the experience listed above. Use the same email if you have applied to Sagan previously.

As a Bilingual Sales Development Representative, you will work directly with our Sales Manager to help shape and strengthen our commercial strategy. You will be responsible for identifying and engaging new clients across the US and Europe, building strong relationships, and driving opportunities for innovative software development projects.

This is an opportunity to help lay the foundation of our next growth phase. You will play a key role in expanding our client portfolio, creating scalable processes, and positioning our brand in global markets.

Stack Builders is an international software consultancy, certified as one of the Greatest Places to Work in Latin America, in the Technology industry, and for Women. Founded in New York, with major offices in Quito, Ecuador, and a growing presence in Madrid, Spain, we collaborate globally to deliver high-quality software solutions.

If you're entrepreneurial, proactive, and excited about building something with real impact while working with people from different countries and cultures, this is a unique opportunity to grow with us!

• IMPORTANT to be considered for this position:
• Your application and CV must be in English
• By applying to the job, you confirm you have read and accept our Ecuador Privacy Notice (also available at the bottom of this post). This is mandatory to be considered for our vacancy.
  
  

Requirements

• Comfortable working in a hybrid environment in Quito (3 days in office)
• 2-4 years of experience in sales development, business development, marketing, consulting, or related fields (SaaS, IT services, or tech environments preferred)
• Advanced English proficiency (minimum C1 level), both written and spoken
• Proven success in generating outbound opportunities and meeting or exceeding pipeline and KPI goals
• Strong prospecting skills (cold calling, email, LinkedIn) with the ability to engage Director, VP, and C-level decision-makers
• Solid qualification and objection-handling skills, with a consultative sales approach
• Experience using CRM platforms (HubSpot, Salesforce, or similar) and prospecting tools (Apollo.io or similar)
• Data-driven mindset with the ability to manage outreach sequences and track performance metrics
• Ability to qualify prospects and book meetings (Google Meet/Zoom) that convert to a legitimate pipeline
• Highly organized, proactive, self-motivated, and comfortable working in KPI-driven and hybrid environments
  
  

Nice to have:

• Experience with:
• End-to-end technology consulting and digital transformation services, including full-stack development, UI/UX, DevOps, fractional CTO support, system migrations, modernization, and legacy maintenance
• Auto dialer systems, Account-Based Marketing (ABM) strategies, enterprise accounts, and international markets
  
  

Responsibilities

• Generate qualified outbound opportunities through cold calling, email, LinkedIn, and prospecting tools, targeting Director-, VP-, and C-level decision-makers
• Qualify prospects using a consultative approach, handle objections, and book meetings that convert into a strong sales pipeline
• Meet and exceed quarterly and annual pipeline and KPI goals
• Maintain accurate CRM records (HubSpot, Salesforce, or similar) to track activities, opportunities, and performance metrics
• Analyze outreach results to optimize sequences and improve conversion rates
• Prepare and analyze reports on pipeline performance, projected closings, and KPI achievement, incorporating insights from prospect interactions
• Conduct virtual meetings (Zoom, Google Meet) and collaborate cross-functionally in a hybrid work environment (3 days in office)
  
  

Benefits

• Scaling commission structure for meeting outbound sales targets
• Meaningful work in a mission-driven, people-focused company certified as a Great Place to Work in Ecuador
• Professional development opportunities, including mentorship and team workshops
• Private health insurance and a mental health counseling bonus
• Three weeks of paid vacation, plus paid sick, family, and parental leave
• Hybrid and flexible work model
• Participation in internal events, team-building activities, and holiday celebrations
• Welcome package including a laptop and home office support
• All benefits required by Ecuadorian labor law
  
  

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More than our EEO statement, this is what makes us a Great Place to Work:

Stack Builders is proud to be an equal opportunity employer. We are committed to creating a safe and inclusive work environment and don't tolerate discrimination or harassment during the hiring process or time of employment.

All team members and candidates are assessed and appreciated for their attitude, qualifications, and potential - regardless of race, religion, color, nationality, sexual orientation, gender expression or identity, age, disability, marital status, pregnancy, and other characteristics protected by law.

You can learn more about us by visiting our website, or taking a look at our community content.

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Aviso de Privacidad Stack Builders Ecuador:

Al postular a nuestras vacantes en Ecuador, usted confirma que ha leído y acepta nuestro Aviso de Privacidad de Ecuador.

CLÁUSULA INFORMATIVA PARA TRATAMIENTO DE DATOS DE CANDIDATOS

• Datos del responsable del tratamiento:
• SBIE CONSULTORÍA DE SOFTWARE CIA. LTDA (en adelante STACK BUILDERS)
• Dirección: Av. Amazonas E3-39 y Av. Naciones Unidas, Edif. La Previsora, piso 10, ofic. 1002, Quito
• RUC: 1792443253001
• Teléfono: 02-401-6115
• Correo electrónico: dataprivacy@stackbuilders.com
• Finalidades:
  
  

En STACK BUILDERS tratamos la información que nos facilita con el fin de analizarla para el cargo pretendido y mantenerle informado de las distintas vacantes a un puesto de trabajo que se produzcan en nuestra organización.

• Conservación:
  
  

Los datos proporcionados se conservarán hasta la adjudicación de un puesto de trabajo o hasta que usted ejerza su derecho de supresión o eliminación.

• Cesiones:
  
  

Los datos no se cederán a terceros salvo en los casos en que exista una obligación legal.

• Ejercicio de derechos:
  
  

Usted tiene derecho a obtener información sobre si en STACK BUILDERS estamos tratando sus datos personales, por lo que puede ejercer sus derechos de acceso, actualización, rectificación, eliminación, portabilidad de datos, oposición y limitación a su tratamiento ante STACK BUILDERS, a la dirección de domicilio señalada al inicio, o en la dirección de correo electrónico dataprivacy@stackbuilders.com , adjuntando copia de su documento de identificación.

Si considera que su requerimiento no ha sido satisfecho, podrá presentar una reclamación ante la autoridad de control de protección de datos.

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