ES EL MOMENTO
Santander está evolucionando de ser una marca global de alto impacto a una organización impulsada por la tecnologÃa, y las personas están en el centro de este camino.
Juntos, estamos liderando una transformación centrada en el cliente que valora el pensamiento disruptivo, la valentÃa de desafiar lo posible y la capacidad de innovar.
Esto es más que un cambio estratégico: es una oportunidad para crecer, aprender y generar un impacto real.
Nuestra misión es contribuir a que más personas y empresas prosperen. Adoptamos una sólida cultura de riesgos y esperamos que todos nuestros equipos asuman un enfoque proactivo y responsable en la gestión del riesgo.
Retail & Commercial Banking es un negocio global que integra todas nuestras actividades de banca minorista y comercial para servir mejor a nuestros clientes, mejorar la eficiencia y generar valor.
EL IMPACTO QUE GENERARÃS
Banco Santander México está busca de Cajero de sucursal en el estado de Chiapas.
OBJETIVO DEL PUESTO
Atender integralmente en su ventanilla los servicios de depósitos, pago de cheques, o cualquier otro servicio que se le solicite por los clientes de la sucursal, brindando un servicio de calidad y actuando con apego a la normatividad y directrices que el banco establece
Habilidades técnicas
Gusto por las ventas, excelente atención al cliente y alta orientación a resultados
Buen manejo de relaciones interpersonales
Disponibilidad para laborar tiempo completo
Dinámico y con interés en tu desarrollo profesional
Manejar diferentes tipos de transacciones y consultas en un entorno dinámico.
Skills
Orientación al cliente: Capacidad de empatizar y comprender las necesidades de los clientes, creando experiencias positivas y satisfactorias.
Atención al detalle: Habilidad para cuidar cada interacción con los clientes, asegurando que las transacciones se realicen sin errores y cumpliendo con todas las medidas de seguridad.
Habilidad numérica: Precisión en las operaciones matemáticas para asegurar que las transacciones sean correctas, capacidad para identificar rápidamente discrepancias y corregir errores a tiempo.
LO QUE APORTARÃS AL EQUIPO
Si Tienes Una Fuerte Orientación Al Cliente, Actúas Con Integridad y Tienes Habilidad Para Realizar Cálculos Numéricos Con Precisión, ¡este Puesto Es Para Ti! Para Desempeñarte En Este Rol, Es Necesario Que Cuentes Con Las Siguientes Habilidades
- Atención al detalle
- Habilidad numérica
Te enfrentarás al reto de manejar diferentes tipos de transacciones y consultas en un entorno dinámico, lo que te permitirá desarrollar habilidades en ventas, resolución de problemas y comunicación asertiva.
Garantizar un servicio eficiente y seguro
VALORAMOS TU IMPACTO
Tu Contribución Importa, y La Reconocemos. En Santander Puedes Esperar Un Paquete Retributivo Justo y Competitivo Que Refleje Tu Impacto y El Valor Que Entregarás. Toma Un Momento Para Entender a Lo Que Nos Referimos
Ofrecemos más que un salario: nuestros beneficios están diseñados para apoyar tu vida, tus objetivos y tu bienestar, hoy y en el futuro
Tu salud es nuestra prioridad. A través de BeHealthy, nuestro programa global de bienestar, promovemos el bienestar integral de nuestros equipos
Impulsamos a nuestros equipos a ir más allá mediante oportunidades de crecimiento, movilidad internacional y amplias trayectorias de carrera
Estamos aquà para mantener tu motivación, ayudarte a alcanzar tus metas y celebrar tus logros en cada paso del camino.
CUMPLIMIENTO LOCAL
Santander se enorgullece de ser una organización que ofrece igualdad de oportunidades sin importar edad, género, discapacidad, estado civil, raza, religión u orientación sexual. Estamos comprometidos en ofrecer un proceso de selección inclusivo y accesible para todas las personas.
¿Y AHORA QU�
Si todo lo que acabas de leer encaja contigo, aplica y únete a nuestro equipo.
¿Listo/a para dar el siguiente paso?
Please mention the word **RESTRUCTURING** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role
JumpCloud is looking for a VP of Global Customer Success & Support who functions like a scientist and leads like a world-class coach. We donât just want an administrator; we need a deeply curious, data-obsessed leader to own the post-sale journey for our global technical support, professional services, and success teams.
The Core Mission
You will lead a global team of 100+ across the US, UK, Mexico, and India. Your mandate is to transform customer interactions into a rigorous, data-driven engine that eliminates churn and delivers an uncompromising standard of excellence. You will be expected to move the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations and enhance team efficiency.
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Deeply Curious: You are a "data explorer" who isn't satisfied with surface-level answers.. You dig in to understand the âwhyâ behind a technical friction point or a churn trend until the logic is clear. Youâre in front of the customer with your teams, asking questions, gathering insights and identifying opportunities.
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Scientifically Minded: You view the customer journey through a lens of granular data. Your decisions are backed by health scores, capacity modeling, and usage patterns rather than "gut feel".
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A Standard-Bearer & Coach: You hold yourself to a high bar and expect the same from your team. You believe that "good enough" is the enemy of world-class. You mentor your team to achieve excellence, blending high empathy with high accountability.
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A Product Aficionado: You have a passion for the product's capabilities. You act as a bridge between the customer and Engineering/Product, translating complex pain points into an indispensable roadmap.
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AI-Forward: You look for ways to augment human talent with technology. You prioritize building a foundation where AI handles the routine so your team can focus on the complex.
Architect the Customer Engine for Trust-driven Strategic Revenue Growth
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Refine the Customer Success, Global Technical Support, and Account Management team for scale.
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Transition the department to an AI-first operational model, identifying opportunities to automate workflows, streamline ticket resolution, and personalize customer engagement at scale.
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Refine operational frameworks (people, process, and tech) to ensure the organization scales efficiently without inflating headcount.
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Customize our onboarding motion for every segment (SMG, Commercial & Enterprise), ensuring implementation is a technical "win" from day one with every single customer.
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Lead our revenue-oriented expansion teams by focusing on customer trust and experience.
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Enhance operational frameworks (people, process, and tech) to ensure the organization can handle massive growth across segments without losing service quality.
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Define the responsibilities for AMs, TAMs, and CSMs to ensure the model is efficient and best for the customer.
Drive Data-Centered Retention
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Own the end-to-end post-sale motion experience and Net Retention Rate (NRR), using predictive data & tools to identify and mitigate churn risks before they manifest.
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Accountable for global NPS and CSAT metrics, treating these as scientific benchmarks for improvement.
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Improve overall onboarding experience and long term retention
Product & Technical Advocacy
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Act as the bridge between the Customer and Engineering/Product by implementing timely and nimble feedback loops that provide Product teams with critical customer insights.
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Translate complex customer pain points into actionable feedback that drives a "sticky" and indispensable product roadmap.
High-Performance Leadership
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Manage five direct reports and a 100+ person global footprint.
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Present operational updates to the Executive Team and Board of Directors, defending strategies with clear metrics and logical depth.
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Proven Scale: Significant experience leading both Technical Support, Account Management and Customer Success teams across SMB, Commercial and Enterprise segments in a fast-growing SaaS environment.
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Global Expertise: Experience managing distributed teams across multiple time zones (specifically India, NAM, LATAM, and EMEA).
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Analytical Rigor: Proficiency in using data to drive capacity planning, health scoring, and operational efficiency.
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Data Excellence: History of strengthening data trails and building a comprehensive understanding of churn and CSAT indicators as well as refining individual KPIs for the entire global team and upleveling operational frameworks.
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Ability to Travel: This role travels approx 30% of the time to customer sites as well as to leadership and team meetings. Travel is both domestic and international.
#LI-KF1
Where youâll be working/Location:
JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
You must be located in and authorized to work in the country noted in the job description to be considered for this role.
Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! Youâll work with amazing talent across each department who are passionate about our mission. Weâre out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. Youâll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to âBuild Connections.â To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"
#LI-Remote #BI-Remote
Please mention the word **ADVANTAGE** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.